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4.7 out of 5

"The hotel staff and facility was excellent! One of the 2 beds in our room was a little uncomfortable. Everything else was great! " More

By a verified traveller on Sun 09 Jul 2023

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Hotel Description

3.5-star spa hotel near Saputo Stadium

Mercier-Hochelaga-Maisonneuve stay

Within a 10-minute walk of this Mercier-Hochelaga-Maisonneuve hotel, you'll find Saputo Stadium and Montreal Botanical Garden. Olympic Stadium and Montreal Biodome are also within 2 miles (3 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking and a free area shuttle.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $132* Per night/room 24 Mar. - 25 Mar.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Universel Montreal ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Universel Montreal

Everyone (1) Family (2)
5 out of 5
Good

Posted by on 23 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by Hôtel Universel Montréal

Cher Luis,Nous vous remercions infiniment d'avoir pris le temps de partager votre avis avec nous. C'est un plaisir d'apprendre que vous avez passé un agréable séjour parmi nous et que vous avez été satisfait de votre expérience à l'Hôtel Universel Montréal.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite dans la région.Cordialement,L'équipe de l'Hôtel Universel Montréal

5 out of 5
The hotel staff and facility was excellent! One of the 2 beds in our room was a little uncomfortable. Everything else was great!

Posted by , from SOUTHAMPTON on 9 Jul. 2023

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Comment from Hotel Management

10 Jul. 2023 by Zahura Reza

Dear Lawrence,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you had an excellent experience and that our staff and facilities met your expectations.We apologize for any discomfort you experienced with one of the beds in your room. Guest comfort is important to us, and we appreciate your feedback. We will take note of this and make any necessary improvements to ensure a more comfortable stay for our guests.We are delighted to hear that everything else during your stay was great. Your satisfaction is our top priority, and we are glad that we could provide you with a positive experience overall.Thank you for your kind words and for giving us a perfect rating of 5 out of 5. We truly value your feedback and look forward to welcoming you back for another enjoyable stay.Best regards,

4 out of 5
The staff were very helpful in every way. Having the indoor pool open until 11pm was great, shutting down the outdoor pool by 7pm- not so much. The sauna was broken as was some of the gym equipment. The room was clean and there was a decent restaurant on property. Walking distance to the Metro was helpful.

Posted by on 3 Jul. 2022

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Comment from Hotel Management

24 Aug. 2022 by Front desk agent

Hotel Universel thanks you for your message. We are glad to know that you enjoyed your stay and we take your feedback into consideration. We sincerely apologize for this inconvenience. We are doing everything we can to resolve this issue as soon as possible. It's a pleasure to see you again! Thanks,

Property Features

Hotel Universel Montreal offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 10 meeting rooms. Event space at this hotel measures 15005 square feet (1394 square meters) and includes a conference center. A seasonal outdoor pool, a fitness center, and spa services are also featured at the business-friendly Hotel Universel Montreal. A free area shuttle within 3 kilometers is available. Limited free parking is available on a first-come, first-served basis. This 3.5-star Montreal hotel is smoke free.

  • 1 building
  • 230 guestrooms or units
  • 7 levels
  • 15005 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 1985
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Train station: Lucien L'Allier Station (8.9 km / 5.5 mi)
  • Metro station: Assomption Station (0.9 km / 0.5 mi)
  • Property shuttles: Free area shuttle within 3 kilometers
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hotel Universel Montreal offers 230 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and microwaves can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7:00 AM to 11:00 AM.

Resto Bar Le Toit Rouge - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 40 per accommodation, per night, plus a deposit of CAD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 66 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property Registry Number - 554466
  • Number of children who can stay free - 2
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free 17
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 7–20 for adults, and CAD 7–20 for children
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 40 per accommodation, per night
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 15 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Universel
  • Hotel Universel Montreal
  • Hotel Universel Montreal Hotel
  • Universel Montreal
  • Auberge Universel Hotel
  • Hotel Universel Montreal Montreal
  • Hotel Universel Montreal Hotel Montreal

You should know

  • The seasonal pool will open in July and close in August.
  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.