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"Stayed for one evening, room was clean, bed was comfortable enough. For one night it was adequate. You must have a car because there is nothing around ... " More

By a verified traveller on Tue 06 Jun 2017

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Hotel Description

Hotel near Staten Island Mall in Staten Island

In Staten Island

Your stay at this Travis - Chelsea hotel places you within 9 miles (15 km) of Wagner College and Staten Island Zoo. Staten Island Ferry St. George Ferry Terminal and Woodbridge Center are within 12 miles (20 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. Enjoy the fitness center and conveniences like a 24-hour front desk and concierge services.

Free Internet, flat-screen TVs

The 95 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and Egyptian cotton sheets. Coffee/tea makers, free newspapers, and free local calls are also available.

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$206* Per night/room 5 Jul. - 6 Jul.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Wheelchair)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Express Staten Island West ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express Staten Island West

Everyone (3)
2 out of 5
The bathroom was not adequately cleaned. No soap in the shower container. Not a great selection of TV channels. Noisy in the rear of the property late at night and early in the morning.

Posted by on 25 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Guest Services

Thank you for taking the time sharing your feedback with us. We want to extend a sincere apology that your stay did not meet and exceed your expectations.We hope you will provide us another opportunity to accommodate you in the future and provide you with our superior service!

5 out of 5

Posted by on 17 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Carissa Simeone

Dear Valued Guest, Thank you for sharing your feedback! We are so glad to see you had a 5 out of 5 stay your recent visit with us at the Holiday Inn Express in Staten Island, NY. We look forward to seeing you again in the future!

3 out of 5

Adequate

Stayed for one evening, room was clean, bed was comfortable enough. For one night it was adequate. You must have a car because there is nothing around.

Posted by , from FL on 6 Jun. 2017

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Comment from Hotel Management

11 Jun. 2017 by Guest Service Manager

Dear Chesca, Thank you for your comment. We appreciate your feedback and are glad you enjoyed our accommodations. We do offer suggestions on rental cars and public transportation if needed to get around. We hope that if you are back in the area, we can exceed your expectations and offer an even better accommodation.

3 out of 5

not room we reserved

Pros: location to our needs
We reserved a non - smoking room well in advance of our date of stay. When we checked in and got to our room, it stunk terribly of cigarette smoke. We complained to the front desk who told us that the hotel was full and there were no rooms available to move us. They sent up housekeeping who agreed the room smelled and sprayed air freshener. That was all they could do and it certainly did nothing to help the smell. When we asked for a discount, we were told that since we booked thru travelocity, they could not do anything about that. I would not recommend this hotel given the fact that they did not give us the room we booked. It was more of a health issue too. Even clothes in our suitcase that we did not wear while in this hotel had to be washed when we returned home due to it absorbing the smell of smoke! Disgusting.

Posted by on 30 Jun. 2014

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Comment from Hotel Management

3 Jan. 2015 by Orlando

Dear Traveler, Thank you for leaving feedback on your most recent stay with us. I would like to apologize for the issue you encountered with your room and I can assure you this is not to our standards. I will be bringing your comments to the attention of the appropriate staff members to ensure the problems is resolved promptly and I encourage you to contact me directly at the hotel, so I may look into the issue with a more detailed understanding. I thank you again for your honest feedback. Orlando M. General Manager

5 out of 5

Great New Hotel!

This is a new hotel with great service, specially during the morning breakfast....they also have a free shuttle to the S.I. Ferry......

Posted by , from Miramar, Florida on 25 Sep. 2013

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5 out of 5

felt like a return to the past

Pros: Free breakfast, Close restaurants, Free Internet
After being on the road for many days and at several hotels, it was a pleasure to stay at a hotel that still brings customer service and satisfaction back from the past. They delivered and we would stay there again.

Posted by , from Florida, USA on 10 Apr. 2013

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5 out of 5

Excellent and caring staff during Hurricane Sandy

Pros: Free breakfast, Quiet
We needed to evacuate our home during hurricane sandy. The concern of the staff was very much appreciated during a difficult time. They went above and beyond to make sure our stay was as comfortable and stress free as possible. Whether it was clean towels or making sure we had access to food and a microwave on the night we arrived. . The hotel had suffered some water damage during the storm but every effort was taken to ensure the guests comfort and safety. We often stay at Holiday Inn Express because they are always clean and a good value for the price point. The free breakfast is always offers a good variety and excellent quality.

Posted by on 25 Nov. 2012

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5 out of 5

Excellent place to stay

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Clean, friendly and comfortable hotel. Will stay here again next year.

Posted by on 28 Aug. 2012

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2 out of 5

This is not a hotel, it's a parking lot with rooms.

Pros: Free breakfast, cost
Cons: Nothing close, Noisy, terrible maid service, very small rooms, not well cared for
It really has no lobby, it has a front desk with a couple of uncomfortable chairs. The elevator is only big enough for a four people or the bag cart and 2 people. Ice machine and small breakfast area is in the basement. There is only one elevator so waiting is endless. We were there 3 nights and it seemed like a week. Small rooms and we had to put towels on a small soiled chair. Our bathroom door would not close due to settling. Built on an old land fill I believe. Had to ask front desk for towels everyday and only had maid service once. Had alot of construction workers staying there and we did not feel very safe. Very budget hotel so dont expect much and you wont be dissapointed.

Posted by , from Florida, USA on 12 Jun. 2012

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4 out of 5

Nice room, good breakfast included

Pros: Free breakfast, Quiet
I liked this place and had only one problem. When we entered the room it felt as cold as a morgue. The thermostat was set at 62, and could not be changed. A/C wall unit switches didn't work either, so had to reach underneath and unplug the whole thing to get it to stop blowing very cold air. The room was clean and the breakfast included sausage patties and cheese omelettes. Informed management of the A/C problem.

Posted by , from Tucson Az on 20 Oct. 2011

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About the Holiday Inn Express Staten Island West

Location 300 Wild Avenue, Staten Island, NY 10314

Property Features

WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is served daily. A fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly Holiday Inn Express Staten Island West. Free self parking is available. This Staten Island hotel is smoke free.

  • 95 guestrooms or units
  • 5 levels
  • 900 sq ft of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Newark, NJ (EWR-Liberty Intl.) (16.2 km / 10 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Staten Island West offers 95 air-conditioned accommodations with safes and complimentary newspapers. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Staten Island hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Car recommended
  • Staffed front desk
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 75 (subject to availability)
  • Refrigerator fee: USD 0 per stay
  • In-room microwave fee: USD 0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Staten Island West
  • Holiday Inn Express Staten Island West
  • Holiday Inn Express Staten Island West Hotel
  • Inn Express Staten West Hotel
  • Holiday Inn Express Staten Island Hotel Staten Island

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.