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"As other reviewers have noted, very clean and well run hotel. The staff could not have been any nicer. " More

By a verified traveller on Fri 16 Mar 2018

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Hotel Description

4-star boutique hotel near 5th Avenue

In New York

Within a 10-minute walk of this Midtown hotel, you'll find 5th Avenue and Flatiron Building. Madison Square Garden and Empire State Building are also within 2 miles (3 km).

Business services

A restaurant and a rooftop terrace are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, dry cleaning, and luggage storage are also offered.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 136 guestrooms offer free WiFi and minibars. Room service, premium bedding, and free newspapers are also available.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$143* Per night/room 26 Nov. - 27 Nov.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Marcel at Gramercy ratings based on 50 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Marcel at Gramercy

Everyone (15) Family (1)
3 out of 5

This hotel is NOT in Gramercy. It is 7 or 8 blocks north of Gramercy in a very marginal neighbourhood

Cons: No free Internet, no in room movies, lower floors are noisy
First off, this hotel is NOT in Gramercy. It is 7 or 8 blocks north of Gramercy in a very marginal neighbourhood. Staff was very nice and room was clean. Room had no in room movies! What?! The hotel is close to Park Ave S. restaurants but definitely in a marginal area.

Posted by , from Toronto, ON, Canada on 19 Dec. 2012

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4 out of 5

Posted by on 27 Sep. 2019

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Comment from Hotel Management

27 Sep. 2019 by Isabel

Dear guest, Thank you for rating us. Hope to see you again! Regards,

5 out of 5
Liked the outdoor space and the location of the hotel.

Posted by on 14 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by MP

Dear Guest, Thank you for sharing such a wonderful experience with us. We are so happy to see you had a good time exploring the area and enjoyed the accommodation including the rooftop lounge and hospitality. We hope to see you again !!! Be Well, Front Office Manager

3 out of 5
I did not like the fact that everything in the room was at a cost. I thought the water that was left in the room was a courtesy. I did not know we were charge for drinking the bottled water. We would had brought our snacks and beverage from outside. We did not use any WiFi during our visit. I was confused at the desk of informing me that I was going to be change addition for that usage.WE DID NOT USED ANY WIFI. I guess we were charge for watching the television in the room. I think your hotel is expensive.

Posted by on 18 Apr. 2019

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Comment from Hotel Management

18 Apr. 2019 by Isabel

Dear guest, Thank you for sharing your experience with us. I apologize for the misunderstanding. The 2 bottled water and wifi are two of the benefits included in the residence fee, the small stuff we put together to save your time and effort. I hope you will come back so we can have the chance to turn your experience around. Best,

4 out of 5
Nice clean hotel with friendly staff. The only issue, which the hotel promptly took care of, was that of a $19.99 service fee per night that I did not recall seeing upon booking on travelocity. I purposely spent time looking for a room that would not have any hidden charges upon check out so I was a little disappointed to be hit with this fee; however, after explaining to woman at the front desk that I did not use any of the services that were covered by the fee, she agreed to waive it but said it would be a one time courtesy. I really liked the hotel but would be hesitant to book again due to these hidden fees.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

2 Feb. 2019 by Isabel

Dear guest, Thank you for sharing your feedback with us. We put the small stuff together to make it included in our residence fee so you don't need to sweat while you are having fun in the city. We hope to see you again on your next visit to NYC! Best,

5 out of 5

Great location

Pros: Location, cleanliness, professionalism of the staff. Abdul, the bellman, was so helpful and kind.
Cons: The heat / thermostat in room did not seem to be responsive and I heard other travelers commenting upon this.
Location: Gramercy Park location, very central but no ick factor.
As other reviewers have noted, very clean and well run hotel. The staff could not have been any nicer.

Posted by , from Dallas, Texas on 16 Mar. 2018

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Comment from Hotel Management

19 Mar. 2018 by Alopez

Thank you for taking the time to rate and review your recent stay with us. We do hope to welcome you back in the near future. apologize for the ac I will personally look into this. Be well, Guest Experience Team

2 out of 5

Hotel Marcel at Gramercy

I booked this reservation a month in advanced for two people. The first room they gave us the closed witdth was 12 inches. That included a ironing board and iron inside as well. The room was so small that there was only a foot and half clear on either side of a twin/ queen bed. So I asked for another room. They gave us another Cracker Jack barely larger that the first except this room was a blind room with no view to outside and felt very cloister phobic. The a/c unit was louder than a washing machine.the iron did not steam and barely heated. Tha sage was broken and not working. Finally after not being able to sleep the second night due to a/c unit I asked for another room and then we got what we were supposed to have. Nevertheless did not receive and disscount on our charges.

Posted by , from Houston, tX on 27 Nov. 2017

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Comment from Hotel Management

30 Nov. 2017 by Be well, Hotel Manager

Dear Guest, Thank you for taking the time to rate and review your recent stay. Please note that the type of room you booked was the first room type we provided you upon arrival. Unfortunately the hotel was sold out and we did not had any upgraded rooms available. I am glad we were able to upgrade your room on the 3rd day. I do want to apologize for the inconvenience you encounter with the AC I will personally look into this. I do hope to welcome you back. I will guarantee you a 5 stars experience.

5 out of 5

Beautiful hotel in great location

Very friendly, clean, and comfortable. A great location to get to all the sites.

Posted by on 29 Oct. 2017

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Comment from Hotel Management

31 Oct. 2017 by Alopez

Dear Meg, We are delighted that you enjoyed your stay with us and we cant wait to welcome you back in the near future.

4 out of 5

Cozy and comfy

3rd year in a row I've stayed at this hotel, great location and clean and cozy hotel, will be back again next year.

Posted by on 6 Aug. 2017

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Comment from Hotel Management

10 Aug. 2017 by Alopez

Dear guest, Welcome back to your home away from home in the big apple. we are delighted that once again you enjoyed your stay. We are looking forward to your next visit.

4 out of 5

Great hotel and convenient location

My second time staying here, and the rooms are even better than before. Excellent price for the quality of a boutique hotel.

Posted by , from Washington, DC on 9 Jul. 2017

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Comment from Hotel Management

15 Jul. 2017 by Alopez

Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do. We do hope to welcome you soon. We will ensure a 5-STAR experience on your return

About the The Marcel at Gramercy

Location 201 E 24th St, New York, NY 10010

Property Features

There's a restaurant on site. WiFi is free in public spaces. You'll find a business center on site. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Marcel at Gramercy. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 136 guestrooms or units
  • Dining venue
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Rollaway/extra beds available
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15 km / 9.3 mi)
  • Train station: New York 23rd St. Station (1.4 km / 0.9 mi)
  • Metro station: 23 St. Station (Park Av.) (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Marcel at Gramercy offers 136 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary newspapers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs available
  • Rollaway beds available
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The Marcel at Gramercy has a restaurant on site.

Room service is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed

Policies

Offsite parking paid directly to selected garage not at hotel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per stay
  • Resort fee: USD 22.89 per accommodation, per night

The resort fee includes:

  • Newspaper
  • Phone calls
  • In-room coffee
  • Concierge/valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gramercy Marcel
  • Marcel Gramercy
  • Marcel Gramercy Hotel
  • Marcel Gramercy Hotel New York
  • Marcel Gramercy New York
  • Marcel New York
  • Marcel At Gramercy Hotel
  • Hotel Marcel New York
  • Marcel Hotel Nyc
  • Marcel Nyc
  • The Marcel at Gramercy Hotel
  • The Marcel at Gramercy New York
  • The Marcel at Gramercy Hotel New York
url importing https://www.travelocity.ca/New-York-Hotels-The-Marcel-at-Gramercy.h67740-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.