"As other reviewers have noted, very clean and well run hotel. The staff could not have been any nicer. " More

By a verified traveller on Fri 16 Mar 2018

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Hotel Description

4-star boutique hotel near Madison Square Garden

In New York

Within a 15-minute walk of this Midtown hotel, you'll find Madison Square Garden and Flatiron Building. Empire State Building and Macy's are also within 2 miles (3 km).

Business services

This hotel features a rooftop terrace and a bar/lounge. Traveling on business? Take advantage of the business center and WiFi in public areas. Self parking, dry cleaning, and luggage storage are also offered.

WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 136 guestrooms offer WiFi and minibars. Room service, premium bedding, and free newspapers are also available.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$111 per night

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Marcel at Gramercy ratings based on 46 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Marcel at Gramercy

Everyone (13)
3 out of 5

This hotel is NOT in Gramercy. It is 7 or 8 blocks north of Gramercy in a very marginal neighbourhood

Cons: No free Internet, no in room movies, lower floors are noisy
First off, this hotel is NOT in Gramercy. It is 7 or 8 blocks north of Gramercy in a very marginal neighbourhood. Staff was very nice and room was clean. Room had no in room movies! What?! The hotel is close to Park Ave S. restaurants but definitely in a marginal area.

Posted by , from Toronto, ON, Canada on 19 Dec 2012

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5 out of 5

Great location

Pros: Location, cleanliness, professionalism of the staff. Abdul, the bellman, was so helpful and kind.
Cons: The heat / thermostat in room did not seem to be responsive and I heard other travelers commenting upon this.
Location: Gramercy Park location, very central but no ick factor.
As other reviewers have noted, very clean and well run hotel. The staff could not have been any nicer.

Posted by , from Dallas, Texas on 16 Mar 2018

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Comment from Hotel Management

19 Mar 2018 by Alopez

Thank you for taking the time to rate and review your recent stay with us. We do hope to welcome you back in the near future. apologize for the ac I will personally look into this. Be well, Guest Experience Team

2 out of 5

Hotel Marcel at Gramercy

I booked this reservation a month in advanced for two people. The first room they gave us the closed witdth was 12 inches. That included a ironing board and iron inside as well. The room was so small that there was only a foot and half clear on either side of a twin/ queen bed. So I asked for another room. They gave us another Cracker Jack barely larger that the first except this room was a blind room with no view to outside and felt very cloister phobic. The a/c unit was louder than a washing machine.the iron did not steam and barely heated. Tha sage was broken and not working. Finally after not being able to sleep the second night due to a/c unit I asked for another room and then we got what we were supposed to have. Nevertheless did not receive and disscount on our charges.

Posted by , from Houston, tX on 27 Nov 2017

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Comment from Hotel Management

30 Nov 2017 by Be well, Hotel Manager

Dear Guest, Thank you for taking the time to rate and review your recent stay. Please note that the type of room you booked was the first room type we provided you upon arrival. Unfortunately the hotel was sold out and we did not had any upgraded rooms available. I am glad we were able to upgrade your room on the 3rd day. I do want to apologize for the inconvenience you encounter with the AC I will personally look into this. I do hope to welcome you back. I will guarantee you a 5 stars experience.

5 out of 5

Beautiful hotel in great location

Very friendly, clean, and comfortable. A great location to get to all the sites.

Posted by on 29 Oct 2017

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Comment from Hotel Management

31 Oct 2017 by Alopez

Dear Meg, We are delighted that you enjoyed your stay with us and we cant wait to welcome you back in the near future.

4 out of 5

Cozy and comfy

3rd year in a row I've stayed at this hotel, great location and clean and cozy hotel, will be back again next year.

Posted by on 6 Aug 2017

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Comment from Hotel Management

10 Aug 2017 by Alopez

Dear guest, Welcome back to your home away from home in the big apple. we are delighted that once again you enjoyed your stay. We are looking forward to your next visit.

4 out of 5

Great hotel and convenient location

My second time staying here, and the rooms are even better than before. Excellent price for the quality of a boutique hotel.

Posted by , from Washington, DC on 9 Jul 2017

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Comment from Hotel Management

15 Jul 2017 by Alopez

Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do. We do hope to welcome you soon. We will ensure a 5-STAR experience on your return

5 out of 5

Nice hotel in the center of midtown

The hotel was beautiful. The staff was professional and courteous. My room was immaculate.

Posted by on 8 Jul 2017

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Comment from Hotel Management

10 Jul 2017 by alopez

Greetings from The Marcel at Gramercy, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! We do hope to welcome you soon. We will ensure another 5-STAR experience on your return. Cheers, Marcel Hotel Guest Experience

5 out of 5

Just what I needed!

Pros: Clean, refurbished, incredibly comfortable bed - slept really well. Nice and very helpful staff.
Location: I stayed here because the rate thru Travelocity was incredible. I'm a native New Yorker had business in other parts of the city.
Space in NYC is hard to come by at a reasonable price. I got an incredible rate thru Travelocity. If I were to get this rate again, I would definitely stay here again. The room was very small but I only needed to sleep, change, and shower there. There was a large mirror in the room which served to make it feel larger. It was very clean and up-to-date. There was a challenge with the air conditioner and the engineer was available at 9:00 p.m. (which was impressive). He fixed it quickly. Staff was very friendly and nice. The bed was incredibly comfortable and I slept really well - which is not usual for me. It was perfect for my needs.

Posted by , from Los Angeles, CA on 25 Apr 2016

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4 out of 5

Comfortable, quiet, and perfect location.

Hotel staff very friendly and helpful. Room a bit tiny but beds very comfortable and that's the thing - right? Really convenient area for us. Away from hustle but still close to our business and entertainment needs.

Posted by , from r nyc on 1 Feb 2016

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4 out of 5

Comfortable, convenient, and clean

Good location, lots of restaurants, bars, stores, delis, coffee, etc. within walking distance. Not a touristy area but gives you a feel of the real NYC. Only a couple of blocks from the nearest train stop (23 St - 4. 6. N, Q, R) and walking around the neighborhood (Gramercy/Kip's Bay/Flatiron) felt very safe. Room was very clean and comfortable, not enormous, but big by NYC standards. Only complaint was about the shower head in my room (kind of low pressure), but not a big enough deal to tell anyone about until I was leaving - they said they'd send maintenance to fix it, and since everything else during my stay was in great working order, no reason to doubt that they really will check it. Maintenance and housekeeping at the hotel was above average. Overall, the hotel was an outstanding value, and I would definitely stay there again.

Posted by , from Syracuse, NY on 28 Jan 2016

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About the The Marcel at Gramercy

Location 201 E 24th St, New York, NY 10010

Property Features

WiFi is available in public spaces for a fee. You'll find a business center on site. You can enjoy a drink at the bar/lounge. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Marcel at Gramercy. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 136 guestrooms or units
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Rollaway/extra beds available
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.9 km / 9.2 mi)
  • Train station: New York 23rd St. Station (1.4 km / 0.9 mi)
  • Metro station: 23 St. Station (Park Av.) (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Marcel at Gramercy offers 136 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides wireless Internet access for a surcharge. Additionally, rooms include complimentary newspapers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs available
  • Rollaway beds available
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10:30 AM.

Room service is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed

Policies

Offsite parking paid directly to selected garage not at hotel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay
  • Resort fee: USD 22.90 per accommodation, per night

The resort fee includes:

  • Internet access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Concierge/valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 18.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
  • Self parking fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marcel Gramercy Hotel
  • Marcel Hotel
  • Marcel Gramercy
  • Marcel Nyc
  • Marcel New York
  • Marcel Hotel Nyc
  • Hotel Marcel New York
  • Marcel At Gramercy Hotel