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4.8 out of 5

"The property and room were clean, but the decor was very cold and unappealing. Our room did not have any glasses whatsoever - we understood the COVID ... " More

By a verified traveller on Mon 20 Dec 2021

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Hotel Description

Ottawa hotel in South End area

South End stay

A stay at this South End hotel places you within 3 miles (5 km) of South Keys Shopping Centre and 6 miles (10 km) of Carleton University. Rideau Carleton Raceway and Mooney's Bay Park are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $135* Per night/room 11 Jul. - 12 Jul.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairfield Inn & Suites by Marriott Ottawa Airport ratings based on 12 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairfield Inn & Suites by Marriott Ottawa Airport

Everyone (4) Couples (5) Family (4)
3 out of 5
The property and room were clean, but the decor was very cold and unappealing. Our room did not have any glasses whatsoever - we understood the COVID cutbacks but even when we called downstairs, they said they had “run out”. We settled for cardboard cups to drink our evening wine. Then all of a sudden, all the lights went out, except for the TV. When I called downstairs, they were very apologetic and said it was due to a new ECO friendly system for energy reduction, but that it occasionally had quirks. It was quite the experience and NOT what we expected from a Marriott property. Next time, we’ll use the Hilton next door.

Posted by on 20 Dec. 2021

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Comment from Hotel Management

22 Dec. 2021 by Jessica -Reservations Manager

Good morning Patrick, Thank you for taking the time to let us know about your experience while staying with us. Your experience with the power going on and off in your room is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the the front office leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. During these difficult times we have removed all collateral items from rooms as well as glass and replace with individual wrapped cups. I hope you choose to stay with us again when your travels bring you back to the area.

5 out of 5
Very clean, staff were friendly and helpful.

Posted by on 15 Sep. 2021

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Comment from Hotel Management

16 Sep. 2021 by Fumina - Front Office Manager

Hi Kerri, Thank you for you review! We are happy to hear that you had a positive experience with the staff and enjoyed your stay with us. We hope to see you again in the future!

5 out of 5

Posted by on 26 Nov. 2020

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Comment from Hotel Management

27 Nov. 2020 by Fumina - Front Office Manager

Thank you for the wonderful rating! We are pleased to hear that you had a wonderful stay with us. We hope to see you in the future!

5 out of 5
the property is very clean. the staff is very polite and i had a great time. Pool was clean. they have a hot tub and gym.

Posted by on 20 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Jessica - Reservations and Revenue Agent

Good Morning, thank you for your wonderful review! We are happy to hear you enjoyed your stay and our staff was friendly. Hope to see you next time you are in Ottawa.

5 out of 5
Love it all friendly efficient staff, clean hotel with very large rooms. Pool and jaccuzi very clean with tons of towels available. Lots of choices for breakfast. Only downfall beds weren't the best i've slept in mattress a little on the hard side.

Posted by on 7 Sep. 2019

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Comment from Hotel Management

8 Sep. 2019 by Fumina - Front Office Supervisor

Thank you for the fantastic review! I will definitely be passing along the wonderful comments about the team. We are also happy to hear that you enjoyed our spacious rooms, pool and Jacuzzi! We do apologize that you did not get a comfortable sleep with our mattress. I will definitely pass this along to the housekeeping management team as your feedback is very important to us! We hope we see you next time you are back in Ottawa!

5 out of 5
Very clean love the complimentary shampoo conditioner and body wash in shower. The only thing i would change os if breakfast vould be until 1100 am it would be perfect 😊

Posted by on 3 Sep. 2019

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Comment from Hotel Management

5 Sep. 2019 by Fumina - Front Office Supervisor

Thank you for the wonderful rating! We are pleased to hear that you loved the shower amenities. I will definitely pass along about the hours of operations for breakfast to management as your feedback is very important to us! We hope we see you next time you are back in Ottawa.

5 out of 5
Everything was first rate. Absolutely no complaints. Highly recommend it.

Posted by , from Ottawa on 25 Jul. 2019

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Comment from Hotel Management

25 Jul. 2019 by Fumina - Front Office Supervisor

Hi Poppy, Thank you for the wonderful review! We are so happy you enjoyed your stay with us and your recommendation to others. We hope to see you next time you are back in Ottawa!

5 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Fumi - Front Office Supervisor

Thank you for the wonderful rating! It seems like you had a wonderful stay and we hope to see you next time you are back in Ottawa!

5 out of 5

Posted by on 24 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Fumina - Front Office Supervisor

Thank you for the wonderful rating for our property. We are pleased to know that you had a great experience at our hotel. We hope to see you next time you are back in Ottawa!

5 out of 5
Very helpful staff at the front desk during checkin. Large, comfortable room. Shuttle from airport was appreciated.

Posted by on 18 Jul. 2019

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Comment from Hotel Management

19 Jul. 2019 by Monica - Front Office Supervisor

Thank you for your great review. We are happy to hear that you had a positive experience at check in and that you enjoyed our spacious rooms. We look forward to seeing you next time.

About the Fairfield Inn & Suites by Marriott Ottawa Airport

Location 135 Thad Johnson Private, Ottawa, ON K1V-1A2

Property Features

Fairfield Inn & Suites by Marriott Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. The business-friendly Fairfield Inn & Suites by Marriott Ottawa Airport also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This Ottawa hotel is smoke free.

  • 232 guestrooms or units
  • To-go breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Fairfield Inn & Suites by Marriott Ottawa Airport offers 232 accommodations with coffee/tea makers and hair dryers. 55-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Fan
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairfield Inn Marriott Ottawa Airport Hotel
  • Fairfield Inn Marriott Ottawa Airport Hotel
  • Fairfield Inn Marriott Ottawa Airport
  • Hotel Fairfield Inn & Suites by Marriott Ottawa Airport Ottawa
  • Ottawa Fairfield Inn & Suites by Marriott Ottawa Airport Hotel
  • Hotel Fairfield Inn & Suites by Marriott Ottawa Airport
  • Fairfield Inn & Suites by Marriott Ottawa Airport Ottawa
  • Fairfield Inn Suites by Marriott Ottawa Airport
  • Fairfield Inn Marriott Hotel
  • Fairfield Inn Marriott
  • Fairfield Marriott Ottawa
  • Fairfield Inn & Suites by Marriott Ottawa Airport Hotel
  • Fairfield Inn & Suites by Marriott Ottawa Airport Ottawa
  • Fairfield Inn & Suites by Marriott Ottawa Airport Hotel Ottawa

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.