"The property and room were clean, but the decor was very cold and unappealing. Our room did not have any glasses whatsoever - we understood the COVID
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A stay at this South End hotel places you within 3 miles (5 km) of South Keys Shopping Centre and 6 miles (10 km) of Carleton University. Rideau Carleton Raceway and Mooney's Bay Park are also within 6 miles (10 km).
Free perks
This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking.
Fairfield Inn & Suites by Marriott Ottawa Airport ratings based on 12 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Fairfield Inn & Suites by Marriott Ottawa Airport
Everyone (4)Couples (5)Family (4)
3 out of 5
The property and room were clean, but the decor was very cold and unappealing. Our room did not have any glasses whatsoever - we understood the COVID cutbacks but even when we called downstairs, they said they had “run out”. We settled for cardboard cups to drink our evening wine. Then all of a sudden, all the lights went out, except for the TV. When I called downstairs, they were very apologetic and said it was due to a new ECO friendly system for energy reduction, but that it occasionally had quirks. It was quite the experience and NOT what we expected from a Marriott property. Next time, we’ll use the Hilton next door.
Posted by Patrick M on 20 Dec. 2021
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Comment from Hotel Management
22 Dec. 2021
by Jessica -Reservations Manager
Good morning Patrick,
Thank you for taking the time to let us know about your experience while staying with us. Your experience with the power going on and off in your room is below our standard.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the the front office leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. During these difficult times we have removed all collateral items from rooms as well as glass and replace with individual wrapped cups.
I hope you choose to stay with us again when your travels bring you back to the area.
5 out of 5
Very clean, staff were friendly and helpful.
Posted by Kerri on 15 Sep. 2021
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Comment from Hotel Management
16 Sep. 2021
by Fumina - Front Office Manager
Hi Kerri,
Thank you for you review! We are happy to hear that you had a positive experience with the staff and enjoyed your stay with us. We hope to see you again in the future!
5 out of 5
Posted by a verified traveller on 26 Nov. 2020
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Comment from Hotel Management
27 Nov. 2020
by Fumina - Front Office Manager
Thank you for the wonderful rating! We are pleased to hear that you had a wonderful stay with us. We hope to see you in the future!
5 out of 5
the property is very clean. the staff is very polite and i had a great time. Pool was clean. they have a hot tub and gym.
Posted by a verified traveller on 20 Oct. 2019
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Comment from Hotel Management
21 Oct. 2019
by Jessica - Reservations and Revenue Agent
Good Morning, thank you for your wonderful review! We are happy to hear you enjoyed your stay and our staff was friendly. Hope to see you next time you are in Ottawa.
5 out of 5
Love it all friendly efficient staff, clean hotel with very large rooms. Pool and jaccuzi very clean with tons of towels available. Lots of choices for breakfast. Only downfall beds weren't the best i've slept in mattress a little on the hard side.
Posted by a verified traveller on 7 Sep. 2019
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Comment from Hotel Management
8 Sep. 2019
by Fumina - Front Office Supervisor
Thank you for the fantastic review! I will definitely be passing along the wonderful comments about the team. We are also happy to hear that you enjoyed our spacious rooms, pool and Jacuzzi! We do apologize that you did not get a comfortable sleep with our mattress. I will definitely pass this along to the housekeeping management team as your feedback is very important to us! We hope we see you next time you are back in Ottawa!
5 out of 5
Very clean love the complimentary shampoo conditioner and body wash in shower. The only thing i would change os if breakfast vould be until 1100 am it would be perfect 😊
Posted by a verified traveller on 3 Sep. 2019
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Comment from Hotel Management
5 Sep. 2019
by Fumina - Front Office Supervisor
Thank you for the wonderful rating! We are pleased to hear that you loved the shower amenities. I will definitely pass along about the hours of operations for breakfast to management as your feedback is very important to us! We hope we see you next time you are back in Ottawa.
5 out of 5
Everything was first rate. Absolutely no complaints. Highly recommend it.
Posted by Poppy, from Ottawa on 25 Jul. 2019
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Comment from Hotel Management
25 Jul. 2019
by Fumina - Front Office Supervisor
Hi Poppy,
Thank you for the wonderful review! We are so happy you enjoyed your stay with us and your recommendation to others. We hope to see you next time you are back in Ottawa!
5 out of 5
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
12 Feb. 2020
by Fumi - Front Office Supervisor
Thank you for the wonderful rating! It seems like you had a wonderful stay and we hope to see you next time you are back in Ottawa!
5 out of 5
Posted by a verified traveller on 24 Jul. 2019
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Comment from Hotel Management
24 Jul. 2019
by Fumina - Front Office Supervisor
Thank you for the wonderful rating for our property. We are pleased to know that you had a great experience at our hotel. We hope to see you next time you are back in Ottawa!
5 out of 5
Very helpful staff at the front desk during checkin. Large, comfortable room. Shuttle from airport was appreciated.
Posted by a verified traveller on 18 Jul. 2019
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Comment from Hotel Management
19 Jul. 2019
by Monica - Front Office Supervisor
Thank you for your great review. We are happy to hear that you had a positive experience at check in and that you enjoyed our spacious rooms. We look forward to seeing you next time.
About the Fairfield Inn & Suites by Marriott Ottawa Airport
Fairfield Inn & Suites by Marriott Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. The business-friendly Fairfield Inn & Suites by Marriott Ottawa Airport also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This Ottawa hotel is smoke free.
232 guestrooms or units
To-go breakfast (free)
Charging station for electric cars
Business center (24 hours)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Front-desk safe
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Fairfield Inn & Suites by Marriott Ottawa Airport offers 232 accommodations with coffee/tea makers and hair dryers. 55-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.
LCD television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Bathtub or shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Fan
Ensuite bathroom
Food & Drink
Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.
Nearby Activities
An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for CAD 15.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Staffed front desk
LGBTQIA friendly
Credit card pre-authorization
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Property confirms they are implementing guest safety measures
Masks are compulsory at the property
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: CAD 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Fairfield Inn Marriott Ottawa Airport Hotel
Fairfield Inn Marriott Ottawa Airport Hotel
Fairfield Inn Marriott Ottawa Airport
Hotel Fairfield Inn & Suites by Marriott Ottawa Airport Ottawa
Ottawa Fairfield Inn & Suites by Marriott Ottawa Airport Hotel
Hotel Fairfield Inn & Suites by Marriott Ottawa Airport
Fairfield Inn & Suites by Marriott Ottawa Airport Ottawa
Fairfield Inn Suites by Marriott Ottawa Airport
Fairfield Inn Marriott Hotel
Fairfield Inn Marriott
Fairfield Marriott Ottawa
Fairfield Inn & Suites by Marriott Ottawa Airport Hotel
Fairfield Inn & Suites by Marriott Ottawa Airport Ottawa
Fairfield Inn & Suites by Marriott Ottawa Airport Hotel Ottawa
You should know
Pool access available from 7:00 AM to 11:00 PM.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
