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DoubleTree by Hilton Ottawa Downtown

4.0 star property
Hotel near University of Ottawa in Ottawa

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Photo gallery for DoubleTree by Hilton Ottawa Downtown

Bar (on property)
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Terrace/patio
Lobby
Room, 1 King Bed, Accessible (Roll-In Shower)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Place, University of Ottawa
    ‪2 min walk‬
  • Place, Byward Market Square
    ‪5 min walk‬
  • Place, Parliament Hill
    ‪10 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Ottawa

Downtown Ottawa stay.At this Downtown Ottawa hotel, you'll be well placed to visit University of Ottawa and Rogers Centre Ottawa, both within a 5-minute walk. Also, Byward Market Square is within half a mile (1 km) and Parliament Hill is within 3 miles (5 km).

What's nearby

  • Rideau Centre - 1 min walk - 0.0 km
  • University of Ottawa - 2 min walk - 0.2 km
  • Rogers Centre Ottawa - 3 min walk - 0.3 km
  • Byward Market Square - 5 min walk - 0.5 km
  • Parliament Hill - 10 min walk - 0.9 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪JOEY Rideau - ‬2 min walk
  • ‪Dining Hall - ‬2 min walk
  • ‪Purdys Chocolatier - ‬4 min walk
  • ‪The Highlander Pub - ‬3 min walk
  • ‪3 Brothers Shawarma And Poutine - ‬2 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Hotel near University of Ottawa in Ottawa
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1744 square feet (162 square meters) and includes conference space. An indoor pool, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Ottawa Downtown. The hotel can provide concierge services and wedding services. You'll have access to the indoor pool at a partner property.

This Ottawa hotel is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 1744 sq ft of conference space
  • 162 sq m of conference space
  • Built in 1988
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 28 for adults and CAD 14 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Hand-held showerhead
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 28 for adults and CAD 14 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

The onsite parking lot is managed by a third party.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 18 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1090 out of 2015 reviews
Rating 8 - Good. 550 out of 2015 reviews
Rating 6 - Okay. 197 out of 2015 reviews
Rating 4 - Poor. 90 out of 2015 reviews
Rating 2 - Terrible. 88 out of 2015 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities
I hate being constantly asked ‘How are we doing’! If I have a problem, I’ll tell you. Your front desk was wonderful - personable - & the housekeeper friendly, attractive, well-groomed & nice.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gladston

Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2025

8/10 Good

Dibita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are great. Staff could be friendlier
Stayed 2 nights in Jun 2025

8/10 Good

Winner

Travelled with family
Liked: Cleanliness, staff & service, amenities
After sev.? Not so good!
Stayed 1 night in Jul 2025

10/10 Excellent

Elaine

Stayed 1 night in Jul 2025

10/10 Excellent

Ahilia

Stayed 1 night in Jul 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bartender Ray and team were excellent as well as front desk . Parking is a bit of hike but all in all great stay will be back!
Stayed 4 nights in Jun 2025

10/10 Excellent

Greg

Stayed 2 nights in Jun 2025

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time staying with double tree and we will definitely be returning! The hotel was clean and comfortable, the pool was lovely, the breakfast was really nice and in a beautiful setting too! It's just a bit unfortunate that it can be uncomfortable walking outside, there are some fairly sketchy individuals around the hotel and near byward market and it made our children a bit uneasy, but the hotel felt very safe. I especially liked that you needed a key to get to any floor. We look forward to coming back!
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Property conditions & facilities
This was my second time staying at this property. Excellent experience both times. Great downtown location with a short walk to all kinds of activities. My only complaint is both times I’ve stayed here the fridge in the room didn’t work. Not a deal breaker, but kind of annoying
Stayed 2 nights in Jul 2025

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff! Great customer service exprience. Easy to walk downtown area.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kerri

Stayed 1 night in Jul 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great price
Stayed 1 night in Jul 2025

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night
Stayed 1 night in Jul 2025

6/10 Okay

Toni

Travelled with family
Liked: Staff & service, property conditions & facilities
Espresso only in rooms - had to pay 5.00 for cup of coffee. Dirty Kleenex under both beds. Stains on furniture from previous pets in room
Stayed 2 nights in Jul 2025

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Nadia

Liked: Cleanliness, amenities, property conditions & facilities
We really liked this hotel. Clean with a cool vibe and could walk to restaurants, shops, market and the beds were comfortable. There was a high pitched buzz/squeal coming from the power outlet beside the bed that was a problem when trying to sleep. We were tired and didn’t want to call for help at 11pm and move rooms so we lived with it for two nights. We didn’t want to spend our short vacation dealing with a hotel problem but it was piercing when it got late and quiet
Stayed 2 nights in May 2025

8/10 Good

Smit, Toronto

Stayed 2 nights in May 2025

10/10 Excellent

Kristine

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff, welcome cookies were amazing, huge shower.
Stayed 1 night in Jul 2025

8/10 Good

Merrilee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the close proximity to shopping, museums and galleries. The warm cookie upon arrival was a nice touch.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to Bywards

Great location with lots of restaurants. Byward’s market just a short walk away
Stayed 2 nights in Jul 2025

10/10 Excellent

Pietro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The young woman at the reception to check us in was phenomenal.
Stayed 1 night in Jun 2025

10/10 Excellent

Yi

Liked: Cleanliness, amenities, property conditions & facilities
We love the room services a Nicole’s service at the restaurant.
Stayed 2 nights in Jul 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Super weak showers room 817 was HORRIBLE. Same issues when I would stay when it was Novotel.
Stayed 1 night in Jul 2025