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DoubleTree by Hilton Ottawa Downtown

4.0 star property
Hotel near University of Ottawa in Ottawa

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Photo gallery for DoubleTree by Hilton Ottawa Downtown

Bar (on property)
Terrace/patio
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Lobby
Room, 1 King Bed, Accessible (Roll-In Shower)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Place, University of Ottawa
    ‪2 min walk‬
  • Place, Byward Market Square
    ‪5 min walk‬
  • Place, Parliament Hill
    ‪10 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪20 min drive‬

Room options

Standard King Room

  • Sleeps 4

Superior King Room

  • Sleeps 4

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior 2 Double Beds, 269Ft, 25M, Modern And Comfortable For 4 People

  • Sleeps 4

Executive 1 King Bed, 431Ft, 40M, Up To 4 People, Pullout Sofa, Enhanced Room Amenities

  • Sleeps 4

View all photos for 1Kg Mobility/ Hearing Acess Ri Shwr Studio

Hypo-allergenic bedding, down comforters, in-room safe, desk

1Kg Mobility/ Hearing Acess Ri Shwr Studio

  • Sleeps 4

View all photos for 1 King Bed Junior Suite

Hypo-allergenic bedding, down comforters, in-room safe, desk

1 King Bed Junior Suite

  • Sleeps 4

View all photos for 1 King Bed With Sofabed

Hypo-allergenic bedding, down comforters, in-room safe, desk

1 King Bed With Sofabed

  • Sleeps 4

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About the area

Ottawa

Downtown Ottawa stay.At this Downtown Ottawa hotel, you'll be well placed to visit University of Ottawa and Rogers Centre Ottawa, both within a 5-minute walk. Also, Byward Market Square is within half a mile (1 km) and Parliament Hill is within 3 miles (5 km).

What's nearby

  • Rideau Centre - 1 min walk - 0.0 km
  • University of Ottawa - 2 min walk - 0.2 km
  • Rogers Centre Ottawa - 3 min walk - 0.3 km
  • Byward Market Square - 5 min walk - 0.5 km
  • Parliament Hill - 10 min walk - 0.9 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪JOEY Rideau - ‬2 min walk
  • ‪Dining Hall - ‬2 min walk
  • ‪Purdys Chocolatier - ‬4 min walk
  • ‪The Highlander Pub - ‬3 min walk
  • ‪3 Brothers Shawarma And Poutine - ‬2 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Hotel near University of Ottawa in Ottawa
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1744 square feet (162 square meters) and includes conference space. An indoor pool, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Ottawa Downtown. The hotel can provide concierge services and wedding services. You'll have access to the indoor pool at a partner property.

This Ottawa hotel is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 1744 sq ft of conference space
  • 162 sq m of conference space
  • Built in 1988
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 28 for adults and CAD 14 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Hand-held showerhead
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 28 for adults and CAD 14 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

The onsite parking lot is managed by a third party.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 18 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

Reviews

DoubleTree by Hilton Ottawa Downtown Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1092 out of 2022 reviews
Rating 8 - Good. 551 out of 2022 reviews
Rating 6 - Okay. 198 out of 2022 reviews
Rating 4 - Poor. 93 out of 2022 reviews
Rating 2 - Terrible. 88 out of 2022 reviews

Reviews

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Namiko, Edmonton

The AC in the first room wasn’t working, so I reported it. Someone was sent to fix it, but the issue persisted. I was then moved to another room—only to discover someone’s dirty underwear hanging on the back of the bathroom door, right by the air dryer. When I informed the front desk, they said they couldn’t do anything since I booked through Expedia. Just my luck.
Stayed 1 night in Jul 2025

8/10 Good

Americo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

heather

Stayed 1 night in Jul 2025

10/10 Excellent

Brenda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
The personal is really kind and helpful. I really like my night there! The only thing is that you have to pay an extra to get a parking wish normally is included…
Stayed 1 night in Jul 2025

6/10 Okay

Olivier

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The room was comfortable with double king beds, great for our family. Breakfast was basic, offering only American coffee—cappuccino and espresso cost extra. Sadly, the area is affected by a visible drug scene.
Stayed 2 nights in Jul 2025

6/10 Okay

Sanjeev Kumar

Stayed 1 night in Jul 2025

10/10 Excellent

Xiaokai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Leane, Brampton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It listed a refrigerator in our room… We did get what I would call a wine chiller… It certainly did not keep anything cold. I certainly would not want to have food in there. Room is very small, but fine for two people. Parking garage is very old with low ceilings and very tight spaces to park. Convenient to walk to the Byward market … lots of restaurants along the way.
Stayed 3 nights in Jul 2025

8/10 Good

Natalia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Leah

Stayed 2 nights in Jul 2025

10/10 Excellent

Barrie, MISSISSAUGA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Sandy S.F.

Stayed 2 nights in Jul 2025

10/10 Excellent

Crystal

Stayed 5 nights in Jul 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Carrie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Unfortunately our stay was not the best for this hotel. Our fridge in our room did not work upon arrival. This was immediately remedied and maintence did replace it promptly with a new fridge. Unfortunately upon our return on Friday from a day out our room smelled of cigarette smoke and we had to change rooms. This was quite disturbing and concerning to think someone may have entered our room while we were out for the day. Though possible it was from neighbouring rooms. Staff did respond and relocate us promptly. I look forward to returning to Ottawa again however not sure if we would stay at this location in the future.
Stayed 2 nights in Jul 2025

10/10 Excellent

joseph

Stayed 1 night in Jul 2025

10/10 Excellent

Trudy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great and location close to many places
Stayed 1 night in Jul 2025

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Raine

Stayed 1 night in Jul 2025

10/10 Excellent

Sabrina Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Carpets in rooms seen better days. Back in the 80’s. Soap dispensers are a pain. lol. Constantly have to keep pulling up the tube where soap comes out. Annoying. Best staff I’ve ever come across in a hotel. Shout out to Gillian.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yanyan

Stayed 7 nights in Jul 2025