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Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel

2.5-star property
500 Brisebois Crescent Drive, Ottawa, ON 1-855-887-0424
Choose Dates
4.7 out of 5
Exceptional!
See all 6 Travelocity Reviews

"We loved the huge attempt to remain clean and safe. Everyone was friendly and accommodating. We did not like people smoking right at the entrance. It ... " More

By a verified traveller on Mon 14 Sep 2020

Points Of Interest

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Hotel Description

Ottawa hotel in Ottawa Division area

In Ottawa

With a stay at this Ottawa Division hotel, you'll be within half a mile (1 km) of Place D'Orleans Shopping Center and 2 miles (3 km) of Princess Louise Falls. Also, Petrie Island Park is within 3 miles (5 km) and Millennium Sports Park is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, cable TV

Featuring conveniences like refrigerators and microwaves, the 103 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Coffee/tea makers, pillow menus, and free local calls are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$119* Per night/room 15 May - 16 May

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel

Everyone (4) Family (2)
5 out of 5
We loved the huge attempt to remain clean and safe. Everyone was friendly and accommodating. We did not like people smoking right at the entrance. It made it unpleasant to walk in and out with our children

Posted by , from Toronto on 14 Sep. 2020

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5 out of 5

Posted by on 23 Feb. 2019

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3 out of 5
Pros: It was nicely decorated
Cons: The water pressure and temperature
Location: Nice location, close to the mall , highway and food locations
The hotel was okay but I was not impressed by the shower. The water was always cold and the pressure too low.

Posted by on 22 Aug. 2018

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Comment from Hotel Management

28 Aug. 2018 by Brody F

Hi there, Thank you for taking the time to give us a review, I will be having someone in to look into the water pressure, and temperature issues that you experienced, I thank you for bringing this to our attention

5 out of 5

Comfortable room. Clean bathroom too.

Pros: 1. Smoke free hotel 2. hotel lobby was bright and cheerful 3. hotel staff was competent 4. Room was clean and comfortable 5. Bathroom was clean
Cons: None
The hotel was clean and the staff were efficient. Breakfast was included in the room and there was variety in the menu and the food was quite good. The room was clean and comfortable. Flat screen TV was large and easy to see. Reception was excellent and internet access was outstanding. Hotel lobby was cheerful, clean and inviting. There was ample parking and hotel staff was knowledgeable and efficient. There was no smell of smoke anywhere in the hotel and loved the fact that the hotel was 100% smoke free!

Posted by , from Maryland on 18 Aug. 2016

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Comment from Hotel Management

20 Aug. 2016 by Guest Services

Thank you for taking the time to write a great review of our hotel! We are happy to hear you had an amazing stay at our hotel! We hope to see you soon! Joseph D. Club Loyalty. Guest Services Ambassador

5 out of 5
New hotel. Very clean. Comfortable beds. Great breakfast

Posted by , from Syracuse on 27 Jun. 2016

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Comment from Hotel Management

1 Jul. 2016 by Guest Services

Thank you for your comments! We will see you soon! Joseph D. Club Loyalty. Guest Services Ambassador

5 out of 5
L’accueil au niveau de la réception. Maryse n’a ménagé aucun effort pour s’assurer d’avoir le confort pour un excellent séjour

Posted by on 2 Sep. 2019

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About the Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel

Location 500 Brisebois Crescent Drive, Ottawa, ON K1E0A6

Property Features

Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi and wired Internet. You'll find a business center on site. Free breakfast is served daily. There are 2 meeting rooms available. The business-friendly Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Ottawa hotel is smoke free.

  • 103 guestrooms or units
  • 5 levels
  • Built in 2014
  • Buffet breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Ottawa International Airport (YOW) (29.1 km / 18.1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel offers 103 accommodations with coffee/tea makers and irons/ironing boards. A pillow menu is available. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Ottawa East Orleans Hotel
  • Holiday Inn Express Orleans Hotel
  • Holiday Inn Express Ottawa East Orleans
  • Holiday Inn Express Orleans
  • Holiday Inn Express Suites Ottawa East Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.