For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Your stay at this Ottawa Division hotel places you within 3 miles (5 km) of University of Ottawa and Canada Aviation and Space Museum. Also, St. Laurent Centre is within half a mile (1 km) and Perley and Rideau Veterans' Health Centre is within 2 miles (3 km).
Renovated in 2015
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.
Free Internet, flat-screen TVs
The 261 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and room service. Coffee/tea makers, pillow menus, and free newspapers are also available.
Holiday Inn Ottawa East ratings based on 5 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Holiday Inn Ottawa East
Everyone (2)Family (3)
4 out of 5
Was charged a 100.00 per deposit at check in. Big, unpleasant surprise.
Posted by Martin, from Montreal on 27 Dec. 2019
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Comment from Hotel Management
23 Jan. 2020
by Alex Grigorescu, Front Office Manager
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Posted by a verified traveller on 10 Jun. 2019
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Comment from Hotel Management
16 Jun. 2019
by Alex Grigorescu, Front Office Manager
Thank you for the review
5 out of 5
the staff was so helpful
i did not like the back door to be closed late night and i have to walk around with heavy bags
Posted by a verified traveller on 19 Sep. 2019
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Comment from Hotel Management
26 Sep. 2019
by Alex Grigorescu, Front Office Manager
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Holiday Inn Ottawa East is located midway to all the points of interest. It has easy in-and-out access with a quick drive everywhere within the city and surrounding area in Quebec as well as Ontario. We plan on staying there again next time we visit.
Posted by a verified traveller on 18 Aug. 2019
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Comment from Hotel Management
19 Aug. 2019
by Alex Grigorescu, Front Office Manager
Thanks for staying with us. We appreciate your feedback!
2 out of 5
Had a number of children left unattended on my floor late at night by parents in the bar. They were running up and down the hall yelling. When I called down to the front desk I was treated to laughter from the staff apon hearing of my complaint. Very unprofessional and lacking customer service skills. When I complained, their quick offer of a "free" breakfast that I already had paid for with my almost $200 a night stay was unwelcomed to say the least, no offer to discount the stay for that night at all despite claims to that in your room. Not impressed and will not stay there again, in fact I am staying elsewhere for my remaining 14 days.
Posted by a verified traveller on 23 Oct. 2018
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Comment from Hotel Management
30 Oct. 2018
by Alyona Nasibyans, Front Office Manager
Dear Guest,
Thank you kindly for staying with us and please accept my most sincere apologies for the experience you have had. I regret to admit that we have dropped the ball in performing our duty of care and looking after your needs. Your comments will be shared with the rest of the team to further address service aspect and make sure we respectfully handle our guests requests.
Should you be willing to stay with us again, I would like to remain your point of contact at the property level. It will be my pleasure to assist you personally.
I remain Truly Yours in Hospitality and hope we will have an opportunity to serve you again.
Alyona Nasibyans
Front Office Manager
Holiday Inn Ottawa East offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Ottawa East. Free self parking is available. A complete renovation of Holiday Inn Ottawa East was completed in December 2015. This 3-star Ottawa hotel is smoke free.
261 guestrooms or units
10 levels
8148 sq ft of conference space
Dining venue
Bar or lounge
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Gift shop
Newspapers in lobby (free)
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
Transport
Airport: Macdonald-Cartier Intl. Airport (YOW) (17.5 km / 10.9 mi)
Train station: Ottawa, ON (XDS-Ottawa Train Station) (2.4 km / 1.5 mi)
Parking: Free self parking
Room Amenities
Holiday Inn Ottawa East offers 261 accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Reza's Kitchen & Drinks - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 19
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 75 per accommodation, per stay
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Gap period enforced between guest stays 48 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 13 and CAD 22 for adults, CAD 13 and CAD 22 for children (approximately)
Pet fee: CAD 75 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Chimo
Chimo Hotel
Chimo Hotel Ottawa
Chimo Ottawa
Hotel Chimo
Holiday Inn Ottawa East Hotel
Holiday Inn Ottawa East
Holiday Inn Ottawa East Hotel
Holiday Inn Ottawa East Ottawa
Holiday Inn Ottawa East Hotel Ottawa
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
