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"Was charged a 100.00 per deposit at check in. Big, unpleasant surprise. " More

By a verified traveller on Fri 27 Dec 2019

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Hotel Description

3-star hotel near University of Ottawa

In Ottawa

Your stay at this Ottawa Division hotel places you within 3 miles (5 km) of University of Ottawa and Canada Aviation and Space Museum. Also, St. Laurent Centre is within half a mile (1 km) and Perley and Rideau Veterans' Health Centre is within 2 miles (3 km).

Renovated in 2015

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, flat-screen TVs

The 261 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and room service. Coffee/tea makers, pillow menus, and free newspapers are also available.

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$103* Per night/room 11 Dec. - 12 Dec.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Holiday Inn Ottawa East ratings based on 7 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Ottawa East

Everyone (4) Family (3)
4 out of 5

Posted by on 7 Sep. 2020

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1 out of 5
Nothing. Staff was terrible. Not understanding how a manager doesn't know how to treat his guests while checking in. Someone needs am attitude check, especially since this hotel isn't the greatest.

Posted by on 6 Sep. 2020

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4 out of 5
Was charged a 100.00 per deposit at check in. Big, unpleasant surprise.

Posted by , from Montreal on 27 Dec. 2019

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Comment from Hotel Management

23 Jan. 2020 by Alex Grigorescu, Front Office Manager

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

16 Jun. 2019 by Alex Grigorescu, Front Office Manager

Thank you for the review

5 out of 5
the staff was so helpful i did not like the back door to be closed late night and i have to walk around with heavy bags

Posted by on 19 Sep. 2019

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Comment from Hotel Management

26 Sep. 2019 by Alex Grigorescu, Front Office Manager

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Holiday Inn Ottawa East is located midway to all the points of interest. It has easy in-and-out access with a quick drive everywhere within the city and surrounding area in Quebec as well as Ontario. We plan on staying there again next time we visit.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Alex Grigorescu, Front Office Manager

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Had a number of children left unattended on my floor late at night by parents in the bar. They were running up and down the hall yelling. When I called down to the front desk I was treated to laughter from the staff apon hearing of my complaint. Very unprofessional and lacking customer service skills. When I complained, their quick offer of a "free" breakfast that I already had paid for with my almost $200 a night stay was unwelcomed to say the least, no offer to discount the stay for that night at all despite claims to that in your room. Not impressed and will not stay there again, in fact I am staying elsewhere for my remaining 14 days.

Posted by on 23 Oct. 2018

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Comment from Hotel Management

30 Oct. 2018 by Alyona Nasibyans, Front Office Manager

Dear Guest, Thank you kindly for staying with us and please accept my most sincere apologies for the experience you have had. I regret to admit that we have dropped the ball in performing our duty of care and looking after your needs. Your comments will be shared with the rest of the team to further address service aspect and make sure we respectfully handle our guests requests. Should you be willing to stay with us again, I would like to remain your point of contact at the property level. It will be my pleasure to assist you personally. I remain Truly Yours in Hospitality and hope we will have an opportunity to serve you again. Alyona Nasibyans Front Office Manager

About the Holiday Inn Ottawa East

Location 1199 Joseph Cyr St, Ottawa, ON K1J7T4

Property Features

Holiday Inn Ottawa East offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Ottawa East. Free self parking is available. A complete renovation of Holiday Inn Ottawa East was completed in December 2015. This 3-star Ottawa hotel is smoke free.

  • 261 guestrooms or units
  • 10 levels
  • 8148 sq ft of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Macdonald-Cartier Intl. Airport (YOW) (17.5 km / 10.9 mi)
  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (2.4 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Ottawa East offers 261 accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Reza's Kitchen & Drinks - Onsite restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 13 and CAD 22 for adults, CAD 13 and CAD 22 for children (approximately)
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chimo
  • Chimo Hotel
  • Chimo Hotel Ottawa
  • Chimo Ottawa
  • Hotel Chimo
  • Holiday Inn Ottawa East Hotel
  • Holiday Inn Ottawa East
  • Holiday Inn Ottawa East Hotel
  • Holiday Inn Ottawa East Ottawa
  • Holiday Inn Ottawa East Hotel Ottawa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.