For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Your stay at this Ottawa Division hotel places you within 3 miles (5 km) of University of Ottawa and Canada Aviation and Space Museum. Also, St. Laurent Centre is within half a mile (1 km) and Perley and Rideau Veterans' Health Centre is within 2 miles (3 km).
Renovated in 2015
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.
Free Internet, flat-screen TVs
The 261 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and room service. Coffee/tea makers, pillow menus, and free newspapers are also available.
Holiday Inn Ottawa East ratings based on 7 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Holiday Inn Ottawa East
Everyone (4)Family (3)
4 out of 5
Posted by a verified traveller on 7 Sep. 2020
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1 out of 5
Nothing. Staff was terrible. Not understanding how a manager doesn't know how to treat his guests while checking in. Someone needs am attitude check, especially since this hotel isn't the greatest.
Posted by a verified traveller on 6 Sep. 2020
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4 out of 5
Was charged a 100.00 per deposit at check in. Big, unpleasant surprise.
Posted by Martin, from Montreal on 27 Dec. 2019
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Comment from Hotel Management
23 Jan. 2020
by Alex Grigorescu, Front Office Manager
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Posted by a verified traveller on 10 Jun. 2019
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Comment from Hotel Management
16 Jun. 2019
by Alex Grigorescu, Front Office Manager
Thank you for the review
5 out of 5
the staff was so helpful
i did not like the back door to be closed late night and i have to walk around with heavy bags
Posted by a verified traveller on 19 Sep. 2019
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Comment from Hotel Management
26 Sep. 2019
by Alex Grigorescu, Front Office Manager
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Holiday Inn Ottawa East is located midway to all the points of interest. It has easy in-and-out access with a quick drive everywhere within the city and surrounding area in Quebec as well as Ontario. We plan on staying there again next time we visit.
Posted by a verified traveller on 18 Aug. 2019
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Comment from Hotel Management
19 Aug. 2019
by Alex Grigorescu, Front Office Manager
Thanks for staying with us. We appreciate your feedback!
2 out of 5
Had a number of children left unattended on my floor late at night by parents in the bar. They were running up and down the hall yelling. When I called down to the front desk I was treated to laughter from the staff apon hearing of my complaint. Very unprofessional and lacking customer service skills. When I complained, their quick offer of a "free" breakfast that I already had paid for with my almost $200 a night stay was unwelcomed to say the least, no offer to discount the stay for that night at all despite claims to that in your room. Not impressed and will not stay there again, in fact I am staying elsewhere for my remaining 14 days.
Posted by a verified traveller on 23 Oct. 2018
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Comment from Hotel Management
30 Oct. 2018
by Alyona Nasibyans, Front Office Manager
Dear Guest,
Thank you kindly for staying with us and please accept my most sincere apologies for the experience you have had. I regret to admit that we have dropped the ball in performing our duty of care and looking after your needs. Your comments will be shared with the rest of the team to further address service aspect and make sure we respectfully handle our guests requests.
Should you be willing to stay with us again, I would like to remain your point of contact at the property level. It will be my pleasure to assist you personally.
I remain Truly Yours in Hospitality and hope we will have an opportunity to serve you again.
Alyona Nasibyans
Front Office Manager
Holiday Inn Ottawa East offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Ottawa East. Free self parking is available. A complete renovation of Holiday Inn Ottawa East was completed in December 2015. This 3-star Ottawa hotel is smoke free.
261 guestrooms or units
10 levels
8148 sq ft of conference space
Dining venue
Bar or lounge
Deli
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Gift shop
Newspapers in lobby (free)
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Snack bar/deli
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Parking
Free self parking
Transport
Airport: Ottawa International Airport (YOW) (17.5 km / 10.9 mi)
Train station: Ottawa, ON (XDS-Ottawa Train Station) (2.4 km / 1.5 mi)
Parking: Free self parking
Room Amenities
Holiday Inn Ottawa East offers 261 accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Reza's Kitchen & Drinks - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 19
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 75 per accommodation, per stay
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are not available
Masks are compulsory at the property
Contactless food service / room service is not available
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 13 and CAD 22 for adults, CAD 13 and CAD 22 for children (approximately)
Pet fee: CAD 75 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Chimo
Chimo Hotel
Chimo Hotel Ottawa
Chimo Ottawa
Hotel Chimo
Holiday Inn Ottawa East Hotel
Holiday Inn Ottawa East
Holiday Inn Ottawa East Hotel
Holiday Inn Ottawa East Ottawa
Holiday Inn Ottawa East Hotel Ottawa
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
