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"Were unable to get a new set of towels for second day. Seemed they had problems with laundry. " More

By a verified traveller on Sun 19 Sep 2021

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Hotel Description

3-star hotel near Children's Hospital of Eastern Ontario

Cummings stay

Your stay at this Cummings hotel places you within 3 miles (5 km) of Children's Hospital of Eastern Ontario and The Ottawa Hospital General Campus. Also, University of Ottawa is within 3 miles (5 km) and Shaw Centre is within 6 miles (10 km).

Renovated in 2015

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Free Internet, flat-screen TVs

The 261 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and room service. Coffee/tea makers, pillow menus, and free newspapers are also available.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $102* Per night/room 23 Jan. - 24 Jan.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Ottawa East, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Ottawa East, an IHG Hotel

Everyone (5) Couples (1) Family (4)
1 out of 5
When I got into the room there were no towels in the washroom or toiletries. We called down and someone said they would "try" to bring them up. It never happened. When we went down to the desk the person working said noone called and only gave us two towels for 4 people. No hand towels. Terrible service

Posted by on 3 Oct. 2021

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Comment from Hotel Management

13 Oct. 2021 by JPB

We apologize for all the inconveniences . We have since fixed these concerns. Thank you for sharing your comments

4 out of 5
Were unable to get a new set of towels for second day. Seemed they had problems with laundry.

Posted by on 19 Sep. 2021

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Comment from Hotel Management

20 Sep. 2021 by JPB

Thank you for the feedback, and apologies for the missing towels.

5 out of 5

Posted by on 12 Aug. 2021

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4 out of 5

Posted by on 7 Sep. 2020

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1 out of 5
Nothing. Staff was terrible. Not understanding how a manager doesn't know how to treat his guests while checking in. Someone needs am attitude check, especially since this hotel isn't the greatest.

Posted by on 6 Sep. 2020

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4 out of 5
Was charged a 100.00 per deposit at check in. Big, unpleasant surprise.

Posted by , from Montreal on 27 Dec. 2019

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Comment from Hotel Management

23 Jan. 2020 by Alex Grigorescu, Front Office Manager

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

16 Jun. 2019 by Alex Grigorescu, Front Office Manager

Thank you for the review

5 out of 5

Posted by , from OTTAWA on 13 Oct. 2021

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5 out of 5
the staff was so helpful i did not like the back door to be closed late night and i have to walk around with heavy bags

Posted by on 19 Sep. 2019

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Comment from Hotel Management

26 Sep. 2019 by Alex Grigorescu, Front Office Manager

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Holiday Inn Ottawa East is located midway to all the points of interest. It has easy in-and-out access with a quick drive everywhere within the city and surrounding area in Quebec as well as Ontario. We plan on staying there again next time we visit.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Alex Grigorescu, Front Office Manager

Thanks for staying with us. We appreciate your feedback!

About the Holiday Inn Ottawa East, an IHG Hotel

Location 1199 Joseph Cyr St, Ottawa, ON K1J7T4

Property Features

Holiday Inn Ottawa East, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Ottawa East, an IHG Hotel. Free self parking is available. A complete renovation of Holiday Inn Ottawa East, an IHG Hotel was completed in December 2015. This 3-star Ottawa hotel is smoke free.

  • 261 guestrooms or units
  • 10 levels
  • 8148 sq ft of conference space
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (2.4 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Ottawa East, an IHG Hotel offers 261 accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Myra's Kitchen - Onsite restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 13 and CAD 22 for adults, CAD 13 and CAD 22 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chimo
  • Chimo Hotel
  • Chimo Hotel Ottawa
  • Chimo Ottawa
  • Hotel Chimo
  • Holiday Inn Ottawa East Hotel
  • Holiday Inn Ottawa East

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.