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Fairmont Chateau Laurier

4.5-star property
1 Rideau St, Ottawa, ON 1-855-887-0424
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4.2 out of 5
Very good!
See all 15 Travelocity Reviews

"I liked the location of the hotel. The room was far from the elevator. " More

By a verified traveller on Sun 12 Jan 2020

Points Of Interest

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Hotel Description

4.5-star luxury hotel near Byward Market Square

City center stay

At this Downtown Ottawa hotel, you'll be well placed to visit Shaw Centre and National Arts Centre, both within a 5-minute walk. Byward Market Square and Parliament Hill are also within half a mile (1 km).

Multiple dining options

This luxury hotel features 3 restaurants, a bar/lounge, and an indoor pool. Traveling on business? Take advantage of the business center and WiFi in public areas. Self parking, express check-in, and express check-out are also offered.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and premium bedding, the 426 guestrooms offer thoughtful touches like pillow menus and bathrobes. Other amenities include WiFi, wired Internet, and LCD TVs with cable channels.

Fairmont Room, 1 King Bed - Newly Renovated

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$210* Per night/room 18 Apr. - 19 Apr.

Double Room, 2 Double Beds (Fairmont Room)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Fairmont Room, 1 Queen Bed - Newly Renovated

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, View (Fairmont Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Fairmont Chateau Laurier ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont Chateau Laurier

Everyone (11) Couples (1) Family (2)
2 out of 5
We thought for a 400$ Room it be bigger So we where upset plus 51 $ for two drinks and a small three piece cheese plate was very expensive.

Posted by on 14 Feb. 2021

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4 out of 5
I liked the location of the hotel. The room was far from the elevator.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Claude

Thank you for sharing your valuable feedback with us. We do all possible to accommodate the requests of our guests and we are glad that you enjoyed the location of your guestroom. We hope to welcome you back soon. Sincerely, Marion te Winkel Director of Operations

2 out of 5
I was not satisfied with my stay. I paid 300 dollars for my room and i was gettung complaints with just 2 people talking and a tv on. The room was tiny as well. I wont ever spend my money going back to this hotel. I paid to have a night out, away from home and my bight was ruined by a crazy lady yelling down the hall at us. And then by the security telling us to yurn down the noise. So we did and it still wasnt enough.

Posted by on 1 Dec. 2019

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Comment from Hotel Management

3 Dec. 2019 by Claude

As a heritage property, we have various room sizes and configurations available to suit every preference. We do hope you return one day spoon, allowing us the opportunity to regain your trust and loyalty. Sincerely, Marion te Winkel Director of Operations

5 out of 5
The personal touch the staff used to help us celebrate.

Posted by on 24 Apr. 2019

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Comment from Hotel Management

7 May 2019 by Claude

We are so happy to hear that your celebration with us was a memorable one and we hope to welcome you back one day soon. Sincerely, Marion te Winkel Director of Operations

5 out of 5

Posted by on 27 Feb. 2019

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4 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Claude

Thank you for taking the time to share your rating with us. We hope to welcome you back one day soon. Sincerely, Marion te Winkel Director of Operations

5 out of 5

Posted by on 4 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Claude

Thank you for taking the time to share your rating with us. We are so pleased that your stay was a memorable one and we hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations

5 out of 5

Posted by on 2 Jan. 2020

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Comment from Hotel Management

3 Jan. 2020 by Marion te Winkel

We are pleased to hear that you enjoyed your visit to our Castle over Christmas. We hope to welcome you back again soon. Sincerely, Marion te Winkel Director of Operations

3 out of 5
Building is beautiful. Guest room walls are paper thin and at 1:00 AM i had to ask to be moved to a different room due to loud arguing in the room beside mine.

Posted by , from St petersburg on 29 Dec. 2019

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Comment from Hotel Management

4 Jan. 2020 by Marion te Winkel

Dear Kross, We are pleased to hear that you enjoyed our very special building. I sincerely regret the inconvenience you experienced as a result of the noise from guests occupying nearby rooms, causing disruption to your rest and relaxation. We do have a Quiet Enjoyment Policy to ensure that all of our guests respect the comfort of their fellow guests and our Security Officers do their best to maintain quiet enjoyment, however, it is evident that we failed to do so in this instance. We hope to welcome you back again soon, Sincerely, Marion te Winkel Director of Operations

3 out of 5

Posted by on 13 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Claude

Thank you for sharing your rating with us. We hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations

About the Fairmont Chateau Laurier

Location 1 Rideau St, Ottawa, ON K1N 8S7

Property Features

There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have WiFi for a fee. An indoor pool, spa services, and multilingual staff are also featured at the luxury Fairmont Chateau Laurier. Parking is available for a fee. This 4.5-star Ottawa hotel is smoke free.

  • 426 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Built in 1912
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Ottawa International Airport (YOW) (16.3 km / 10.1 mi)
  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (5.2 km / 3.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Fairmont Chateau Laurier offers 426 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. This Ottawa hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:30 AM.

Wilfrid's - This restaurant specializes in international cuisine and serves breakfast only.

Zoe's Lounge - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Open select days.

La Terrasse - This restaurant specializes in international cuisine and serves lunch and dinner. Open select days.

Room service (during limited hours) is available.

Spa Services

  • Massages
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 50 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 38.99 per person (approximately)
  • Fee for in-room wireless Internet: CAD 15.76 per day (rates may vary)
  • Fee for in-room wired Internet: CAD 15.76 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 15.76 per night (rates may vary)
  • Uncovered self parking fee: CAD 40 per day (in/out privileges)
  • Pet fee: CAD 50 per pet, per day
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Fairmont Laurier
  • Chateau Laurier
  • Chateau Laurier Fairmont
  • Fairmont Chateau
  • Fairmont Chateau Laurier
  • Fairmont Chateau Laurier Hotel
  • Fairmont Chateau Laurier Hotel Ottawa
  • Fairmont Chateau Laurier Ottawa
  • Fairmont Laurier
  • Laurier
  • Fairmont Hotel Chateau Laurier
  • Fairmont Hotel Ottawa
  • Fairmont Ottawa
  • Ottawa Fairmont
  • Fairmont Chateau Laurier Hotel
  • Fairmont Chateau Laurier Ottawa
  • Fairmont Chateau Laurier Hotel Ottawa

You should know

  • Pool access available from 6 AM to 7:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.