"The hotel is beautiful and the staff is very friendly and accommodating. However, our hotel room and the main areas are very warm. We understand this
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With a stay at this Downtown Ottawa hotel, you'll be well placed to visit Byward Market Square and Parliament Hill, both within half a mile (1 km). Also, University of Ottawa is within half a mile (1 km) and Casino du Lac Leamy is within 3 miles (5 km).
Multiple dining options
This luxury hotel includes 3 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the business center, express check-in, and valet parking. A bar/lounge, a 24-hour front desk, and a garden are also provided.
Fairmont Chateau Laurier ratings based on 6 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Fairmont Chateau Laurier
Everyone (4)Family (1)
5 out of 5
Posted by Sandra on 3 Sep. 2022
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Comment from Hotel Management
25 Jan. 2023
by Patrick
Dear Sandra,Thank you for sharing your five star rating with us. We hope to welcome you again one day soon.Sincerely,Patrick VinceletteDirector of Rooms
5 out of 5
Posted by Geoffrey, from EDMONTON on 13 Jun. 2022
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Comment from Hotel Management
15 Jun. 2023
by Patrick
Thank you for sharing your feedback. We hope to welcome you again one day soon.Sincerely,Patrick VinceletteDirector of Rooms
2 out of 5
We thought for a 400$ Room it be bigger
So we where upset plus 51 $ for two drinks and a small three piece cheese plate was very expensive.
Posted by a verified traveller on 14 Feb. 2021
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Comment from Hotel Management
29 Sep. 2021
by Patrick
We sincerely regret the disappointing experience during your stay with us.
Our mission is to turn moments into memories and we regret that we failed to do so during your recent visit.
We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.
Sincerely,
Patrick Vincelette
Director of Rooms
4 out of 5
The hotel is beautiful and the staff is very friendly and accommodating. However, our hotel room and the main areas are very warm. We understand this is an old building that was retrofitted but it is not adequately cooled. Our room was so hot, we couldn't stay there. The engineer tried his best to fix it, but he could not, so we were upgraded to a Fairmont Gold room. The room was beautiful and the amenities at the Gold lounge were very nice. It would have been nice however if the lounge changed their snack offering on a daily basis. Having the same snacks every day is not appealing. And the snacks aren't that great. I would have expected a bit better for a Gold lounge. Also, the pool water is very cold. We could not stay in the water long. Although the pool and the fitness facility were very nice.
Posted by Donna on 12 Jul. 2023
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Comment from Hotel Management
18 Jul. 2023
by Patrick
Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We hope to welcome you again one day soon.Sincerely,Patrick VinceletteDirector of Rooms
5 out of 5
Posted by PATRICIA, from Lynwood on 11 Apr. 2023
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Comment from Hotel Management
2 May 2023
by Patrick
Dear Patricia,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms
5 out of 5
Parking was limited, but rooms were just lovely. Clean and wonderful cocktails at Zoe's.
Posted by Deborah on 7 Nov. 2021
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Comment from Hotel Management
8 Nov. 2021
by Paul Lortal
Dear Deborah,
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed Zoe's cocktails.
Fairmont Château Laurier offers a limited number of self-parking spaces for guests at the moment due to the extension project.
Alternate parking is available within a short distance from the hotel.
-700 SUSSEX Distance from hotel 290 m.
-RIDEAU CENTRE Distance from hotel 600 m.
-NATIONAL ARTS CENTRE Distance from hotel 450 m.
I’m looking forward to having you again as a guest in our hotel.
Paul Lortal
Guest Services Manager
Fairmont Chateau Laurier offers its guests an indoor pool and a fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. Business amenities include a business center and meeting rooms. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Fairmont Chateau Laurier. Parking is available for a fee. This 4.5-star Ottawa hotel is smoke free.
426 guestrooms or units
6 levels
3 dining venues
Meeting rooms
Built in 1912
Charging station for electric cars
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Garden
Gift shop
ATM
Bellhop
Elevator
No smoking on site
Water dispenser
Bar or lounge
Family Friendly Amenities
Family property
Number of indoor pools - 1
Laundry facilities
Microwave (on request)
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
, Internet access in public areas - high speed
Parking
Valet parking (surcharge)
Transport
Train station: Ottawa, ON (XDS-Ottawa Train Station) (5.1 km / 3.2 mi)
Metro station: Rideau Station (0.3 km / 0.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Fairmont Chateau Laurier offers 426 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Ottawa hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.
Pillowtop beds
Minibar
In-room dining (limited hours)
HD television
Cable channels
Movies for purchase
Microwave available
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:30 AM.
Wilfrid's - This restaurant specializes in international cuisine and serves breakfast only.
Zoe's Lounge - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Open select days.
La Terrasse - This restaurant specializes in international cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.
Spa Services
Massages
Deep tissue massage
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 19
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 50 per pet, per day
Only dogs and cats are allowed
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 3
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
LGBTQIA friendly
Children stay free 18
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Cashless transactions are available
Masks are compulsory at the property
Mobile key entry is not available
Comprehensive food waste policy
Comprehensive recycling policy
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately CAD 39.00 per person
Fee for in-room wireless Internet: CAD 15.76 per day (rates may vary)
Fee for in-room wired Internet: CAD 15.76 per night (rates may vary)
Fee for wireless Internet in public areas: CAD 15.76 per night (rates may vary)
Uncovered valet parking fee: CAD 53 per day (in/out privileges)
Pet fee: CAD 50 per pet, per day
Service animals are exempt from fees
In-room microwave fee: CAD 25 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Chateau Fairmont Laurier
Chateau Laurier
Chateau Laurier Fairmont
Fairmont Chateau
Fairmont Chateau Laurier
Fairmont Chateau Laurier Hotel
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Chateau Laurier Ottawa
Fairmont Laurier
Laurier
Fairmont Hotel Chateau Laurier
Fairmont Hotel Ottawa
Fairmont Ottawa
Ottawa Fairmont
Fairmont Chateau Laurier Hotel
Fairmont Chateau Laurier Ottawa
Fairmont Chateau Laurier Hotel Ottawa
You should know
Pool access available from 6 AM to 7:30 PM.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
