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Holiday Inn Express & Suites Ottawa West - Nepean by IHG

2.5 star property
Eco-certified hotel in Nepean

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Exterior
Free daily on-the-go breakfast
1 bedroom, in-room safe, desk, iron/ironing board
Point of interest
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
2055 Robertson Road, Ottawa, ON, K2H5Y9
  • Queensway Carleton Hospital
    ‪3 min drive‬
  • Canadian Tire Centre
    ‪9 min drive‬
  • Tanger Outlets
    ‪10 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Combined shower/tub, hair dryer, towels

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(21 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Wheelchair)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub (Wheelchair)

8.6 out of 10
Excellent
(18 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, iron/ironing board

Suite, Multiple Beds

9.2 out of 10
Wonderful
(25 reviews)
  • 41 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

8.8 out of 10
Excellent
(9 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Combined shower/tub, hair dryer, towels

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(58 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Combined shower/tub, hair dryer, towels

Standard Room

9.8 out of 10
Exceptional
(7 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Jetted Tub

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Jetted Tub

9.2 out of 10
Wonderful
(7 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Combined shower/tub, hair dryer, towels

Room

  • 42 sq m
  • Sleeps 4
  • 1 Twin Bed

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About the area

Ottawa

Nepean stay.A stay at this Nepean hotel places you within 6 miles (10 km) of Canadian Tire Centre and 9 miles (15 km) of Tanger Outlets. Rideau Canal is within 9 miles (15 km) and Canadian War Museum is within 12 miles (20 km).

What's nearby

  • Queensway Carleton Hospital - 3 min drive - 2.6 km
  • Bayshore Shopping Centre - 4 min drive - 4.0 km
  • Algonquin College - 7 min drive - 7.0 km
  • Canadian Tire Centre - 9 min drive - 11.7 km
  • Tanger Outlets - 10 min drive - 13.2 km

Getting around

  • Ottawa Fallowfield Station - 17 min drive
  • Ottawa International Airport (YOW) - 25 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Tim Hortons - ‬7 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪The Brew Table - ‬6 min walk

About this property

Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Eco-certified hotel in Nepean
Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and 3 meeting rooms. Free breakfast is served daily. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. A vending machine, multilingual staff, and concierge services are also featured at the eco-certified Holiday Inn Express & Suites Ottawa West - Nepean by IHG. Free self parking is available.

This Ottawa hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Built in 2010
  • To-go breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site
Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers 115 accommodations with safes and coffee/tea makers. 37-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, Polish, Serbian, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Ottawa West Nepean
Holiday Inn Express Ottawa West Nepean
Holiday Inn Nepean
Holiday Inn Express Hotel Nepean
Holiday Inn Express Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Suites Ottawa West Nepean by IHG
Holiday Inn Express Suites Ottawa West Nepean an IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Ottawa
Holiday Inn Express Hotel Suites Ottawa West Nepean an IHG Hotel

Holiday Inn Express & Suites Ottawa West - Nepean by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1022 reviews
Rating 8 - Good. 265 out of 1022 reviews
Rating 6 - Okay. 64 out of 1022 reviews
Rating 4 - Poor. 25 out of 1022 reviews
Rating 2 - Terrible. 30 out of 1022 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything I needed. Hospitality 20/10
Stayed 1 night in May 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Stayed 1 night in May 2025

10/10 Excellent

Paula

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. The bed was like sleeping on a pillow.
Stayed 1 night in May 2025

10/10 Excellent

kumar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in May 2025

8/10 Good

hyeong cheol

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable! Reception was exceptionally kind, helpful, and accommodating. Would recommend for sure!!
Stayed 1 night in May 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service
Breakfast very good. Staff very pleasant.
Stayed 2 nights in May 2025

10/10 Excellent

BAOLI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in May 2025

10/10 Excellent

Diane

Travelled with family
Clean warm friendly
Stayed 2 nights in May 2025

8/10 Good

Carolle

Lit très confo, déjeuner apprécié

Literie propre et très confortable Petit déjeuner complet avec beaucoup de choix Accueil en anglais seulement 😒 La kitchenette ne contient qu’un micro-onde, un frigo et un petit évier. Aucun ustensile ou vaisselle. Nous avons été un peu déçus du peu de commodité pour manger dans la suite.
Stayed 2 nights in May 2025

10/10 Excellent

Nirmit

Stayed 12 nights in Apr 2025

8/10 Good

Robin

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was very good. Although the shower curtains are far too short and allowing too much water on floor no matter how careful you are. Also. horrible TV service. So many repetitive channels showing the same thing. Not able to access any other channels. Showing errors in transmitting? needs to be addressed. Also charges showing for $25. for dog per night x2 nights, became double on billing and charged to my card? Why?
Stayed 2 nights in May 2025

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Property needs update
Stayed 2 nights in May 2025

8/10 Good

Carolyn

Travelled with family, Business traveller
Friendly reception. The room definitely needed better deep cleaning. Fridge was dirty and there was cereal by the front door.
Stayed 1 night in May 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hype room

I requested an hypoallergenic room and thevroom was perfect for my arrival. I will choose this hotel again.
Stayed 1 night in May 2025

4/10 Poor

Steve

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2025

6/10 Okay

Brigette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the fact that swim lessons were taking place in the pool and we were only allowed to use a portion of the pool. Should have been given notice that the pool had a swim program going on.
Stayed 1 night in May 2025

8/10 Good

Lorne

C
Stayed 1 night in May 2025

10/10 Excellent

Anoop alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Richard

Stayed 2 nights in Apr 2025

8/10 Good

Barry

Stayed 1 night in May 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a reliable experience, comfortable rooms, pillows, beds. and spotless bathrooms. Good variety at breakfast, and best of all, we know what to expect. Holiday Inn Express is our go to hotel.
Stayed 1 night in May 2025