4.1 out of 5

"The bed is too small for 2 of us, but it’s in good location " More

By a verified traveller on Mon 23 Apr 2018

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Hotel Description

4-star boutique hotel near Parliament Hill

Central Ottawa getaway

With a stay at this Downtown Ottawa hotel, you'll be close to Parliament Hill and Supreme Court of Canada. Also nearby are Byward Market Square and National Arts Centre.

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A computer station, dry cleaning, and luggage storage are also on offer.

Free WiFi

Along with free WiFi, the 112 guestrooms offer room service and TVs. Other amenities include coffee/tea makers, free newspapers, and hair dryers.

Room, 1 King Bed (Majestic)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$144 per night

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed (Intimate)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Arc The Hotel ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arc The Hotel

Everyone (9)
4 out of 5

Good hotel in convenient location

Pros: Comfortable room and central location. The Market was a $5 cab ride, which on a warm day you could walk.
Cons: Water pressure in shower was horrible.
Location: Downtown Ottawa. Canada's capital. Parliament, parks, museums, shopping, dining, walk along the canal, etc.
Very nice hotel. A little dated in areas. Staff was quite friendly. Check in and out very quick.

Posted by on 20 Oct. 2015

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5 out of 5

Posted by on 11 Apr. 2019

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Comment from Hotel Management

14 Apr. 2019 by Frank L.

Dear Valued Guest, Thank you for taking the time rating us so positively. We hope to welcome you again soon

5 out of 5
Very nice hotel for our long weekend in Ottawa. I traveled with my wife and kids and we all enjoyed our stay. Staff were helpful and friendly. Location is extremely convenient to most tourist destinations. Rooms are snug for four but more than sufficient for us; wifi was good and enabled me to work remotely. I also commend the hotel on the excellent cruelty free shampoo, conditioner and lotions. Breakfast in the hotel was very good - steel cut oats were superb. If I had been traveling alone on business Arc The Hotel would be a terrific choice. We would stay there again. However for anyone who plans to stay in the hotel more than just for sleep and someplace to keep your bags, you may want to consider other places too.

Posted by , from NYC on 12 Nov. 2018

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Comment from Hotel Management

19 Dec. 2018 by Frank L.

Dear familyman, Thank you for taking the time to write this review. We appreciate all feedback and are glad you were able to enjoy our services. We hope you will consider staying with us again on your next trip to Ottawa!

4 out of 5
The bed is too small for 2 of us, but it’s in good location

Posted by on 23 Apr. 2018

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Comment from Hotel Management

1 May 2018 by Michelle

I'm sorry you weren't pleased with the size of the bed in your room. Next time, we would be more than happy to arrange for something a little more comfortable for you and your partner to stay. We appreciate the positive comments you made about our location, and that is something we definitely use to our advantage! We look forward to welcoming you back at Arc The.Hotel in the near future!

3 out of 5

Good hotel for location

Pros: Location
Cons: Lighting and color scheme
Location: Parliament, By Ward, Rialto Center, Sparks Street
It was a bit of a hassle to have to dig under the side tables to find the switch for the lights that was hidden and on the wire. The bathroom floor had dangerous slippery tile. The sink had a faucet that was placed so the water missed the top only marginally causing quite of bit of splatter when using it. Colors were dark. Thus, things on the carpet were obvious. The staff were wonderful and very helpful.

Posted by on 1 Jun. 2016

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Comment from Hotel Management

7 Jun. 2016 by Guest Experience Team

We thank you so much for taking the time to write about your experience with us and that you enjoyed the hospitality provided by our team. We are sorry you were disappointed with your room and appreciate your comments about it. We look forward to welcome you back in the future!

4 out of 5

Super location and lovely staff

Pros: Staff. The glass of wine included was a nice touch. Location. Cleanliness.
Cons: The room was a little shabby for a boutique hotel, but that wouldn't stop me from going again. It was very clean.
Location: Sparks Street, with its shops and bars. Good dining within walking distance. Parliament, with its light show. Walking tours. Rideau Center shopping
A night downtown Ottawa was a gift to my husband for Christmas. We were traveling and staying with family, so a getaway to do some sights and visit some restaurants seemed a perfect gift. The location is excellent for walking to many of the tourist sights. Considering the price, the location is perfect. As a boutique-type hotel, the reception, lounge and welcoming staff did a fab job. Just have to say though that the room was rather small. Not an issue for us, as we were just sleeping there. And it was a little battered and not as pristine as I was expecting. That said, the bed was fabulously comfy and the sheets made me want to take them home.

Posted by , from Seattle, WA, USA on 7 Jan. 2016

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5 out of 5

4 Days in Ottawa

Pros: Friendly helpful staff, clean rooms, valet parking, good bar to relax in
Location: Close to all the important sites in the city and also walking distance to a ton of great restaurants
This was a quick trip that my wife and I took to take in the sites in Ottawa. Arc is very centrally located, literally 4 blocks from The Hill and an easy walk to most of the things you would want to see and do in town. The staff are very helpful and friendly and seemingly willing to really make an effort to ensure you have a good experience. WiFi signal in the room was fine and the breakfast room is first rate. I would go back here in a heart beat. Had a grat experience overall.

Posted by , from Hamilton on 18 Sep. 2015

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5 out of 5

Very nice staff

Location is near many of the city's main sites. It is in the business district so it is pretty quiet on weekends. Valet and reception staff were very helpful and friendly.

Posted by , from clay ny on 27 Jul. 2015

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2 out of 5

The 4 star rating is totally inaccurate.

Our room was dark and dingy. The furnishings old and minimal. The room too small and uninviting which leads me to not trust Travelicity's ratings. Positives were that staff was very friendly and bed comfortable. I WOULD NOT RECOMMEND!

Posted by , from upstate NY on 10 Apr. 2015

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5 out of 5

Very Chic!

I loved ambiance and the politeness of the staff! Very convenient location!

Posted by on 2 May 2013

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8880 square feet (825 square meters) and includes conference space. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the eco-friendly Arc The Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Ottawa hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 8 levels
  • 8880 sq ft of conference space
  • 825 sq m of conference space
  • Built in 2001
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.)
  • Parking: Valet parking available for a surcharge

Room Amenities

Arc The Hotel offers 112 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. This Ottawa hotel provides complimentary wireless Internet access. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Arc The Hotel has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 19

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 30 per person (approximately)
  • Valet parking fee: CAD 32 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Late check-out fee: CAD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of Preferred Hotels & Resorts.