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"Too small of a room, faced a brick wall and the overall hotel is not appealing
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By a verified traveller on Tue 17 Dec 2019
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Hotel Description
4-star boutique hotel near Parliament Hill
Central Ottawa getaway
Within a 10-minute walk of this Downtown Ottawa hotel, you'll find Parliament Hill and National Arts Centre. Rideau Centre and Shaw Centre are also within half a mile (1 km).
Business services
This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A computer station, dry cleaning, and luggage storage are also on offer.
Free WiFi, comfy beds
Boasting comforts such as memory foam beds and premium bedding, the 112 guestrooms offer thoughtful touches like pillow menus and bathrobes. Free WiFi, TVs, and room service are also available.
Arc The Hotel ratings based on 20 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Arc The Hotel
Everyone (11)Couples (1)Family (2)
3 out of 5
Too small of a room, faced a brick wall and the overall hotel is not appealing
Posted by a verified traveller on 17 Dec. 2019
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Comment from Hotel Management
18 Dec. 2019
by w
Thank you very much for your feedback, I am so sorry to hear you had such a terrible view. We try very hard to work with the views the hotel has in it's location. Being in a city center it's always challenging. Next time, please ask front desk to offer you a room with a view, we will always do this so long as we have availability. thank you very much for your feedback. have a great Wednesday.
5 out of 5
Posted by a verified traveller on 9 Sep. 2019
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Comment from Hotel Management
23 Sep. 2019
by Whitney
Thank you for staying with us! Please consider staying with us again next time you are in Ottawa.
Director of Sales and Marketing - Whitney
5 out of 5
Conveniently located within walking distance to the downtown core. Staff were friendly and helpful.
Posted by a verified traveller on 25 Jun. 2019
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3 out of 5
Hotel had no water from 10pm to 6am when we checked in. Couldn't take a warm shower when we got back to the hotel room.
Posted by Larry on 8 Jun. 2019
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4 out of 5
Good hotel in convenient location
Pros:Comfortable room and central location. The Market was a $5 cab ride, which on a warm day you could walk.
Cons:Water pressure in shower was horrible.
Location:Downtown Ottawa. Canada's capital. Parliament, parks, museums, shopping, dining, walk along the canal, etc.
Very nice hotel. A little dated in areas. Staff was quite friendly. Check in and out very quick.
Posted by a verified traveller on 20 Oct. 2015
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4 out of 5
Posted by a verified traveller on 16 Nov. 2019
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Comment from Hotel Management
16 Nov. 2019
by W
Thank you for the review! We look forward to hosting you again soon.
Whitney
5 out of 5
Posted by a verified traveller on 11 Apr. 2019
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Comment from Hotel Management
14 Apr. 2019
by Frank L.
Dear Valued Guest,
Thank you for taking the time rating us so positively. We hope to welcome you again soon
5 out of 5
Very nice hotel for our long weekend in Ottawa. I traveled with my wife and kids and we all enjoyed our stay.
Staff were helpful and friendly. Location is extremely convenient to most tourist destinations. Rooms are snug for four but more than sufficient for us; wifi was good and enabled me to work remotely. I also commend the hotel on the excellent cruelty free shampoo, conditioner and lotions. Breakfast in the hotel was very good - steel cut oats were superb.
If I had been traveling alone on business Arc The Hotel would be a terrific choice.
We would stay there again. However for anyone who plans to stay in the hotel more than just for sleep and someplace to keep your bags, you may want to consider other places too.
Posted by familyman, from NYC on 12 Nov. 2018
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Comment from Hotel Management
19 Dec. 2018
by Frank L.
Dear familyman,
Thank you for taking the time to write this review. We appreciate all feedback and are glad you were able to enjoy our services. We hope you will consider staying with us again on your next trip to Ottawa!
4 out of 5
The bed is too small for 2 of us, but it’s in good location
Posted by a verified traveller on 23 Apr. 2018
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Comment from Hotel Management
1 May 2018
by Michelle
I'm sorry you weren't pleased with the size of the bed in your room. Next time, we would be more than happy to arrange for something a little more comfortable for you and your partner to stay. We appreciate the positive comments you made about our location, and that is something we definitely use to our advantage! We look forward to welcoming you back at Arc The.Hotel in the near future!
3 out of 5
Good hotel for location
Pros:Location
Cons:Lighting and color scheme
Location:Parliament, By Ward, Rialto Center, Sparks Street
It was a bit of a hassle to have to dig under the side tables to find the switch for the lights that was hidden and on the wire.
The bathroom floor had dangerous slippery tile.
The sink had a faucet that was placed so the water missed the top only marginally causing quite of bit of splatter when using it.
Colors were dark. Thus, things on the carpet were obvious.
The staff were wonderful and very helpful.
Posted by a verified traveller on 1 Jun. 2016
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Comment from Hotel Management
7 Jun. 2016
by Guest Experience Team
We thank you so much for taking the time to write about your experience with us and that you enjoyed the hospitality provided by our team. We are sorry you were disappointed with your room and appreciate your comments about it. We look forward to welcome you back in the future!
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8880 square feet (825 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Arc The Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Ottawa hotel is smoke free.
1 building
112 guestrooms or units
8 levels
8880 sq ft of conference space
825 sq m of conference space
Built in 2001
Dining venue
Bar or lounge
Charging station for electric cars
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
, Parking (limited spaces)
Transport
Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (16.3 km / 10.2 mi)
Train station: Ottawa Station (5 km / 3.1 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Arc The Hotel offers 112 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Memory foam beds feature premium bedding. A pillow menu is available. This Ottawa hotel provides complimentary wireless Internet access. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Memory foam beds
In-room dining (limited hours)
Television
Coffee maker
Luxury bedding
Pillow options
Housekeeping (daily)
Newspapers (free)
Hair dryer
Laptop safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily.
Arc The Hotel has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 19
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Pets
Pets: CAD 50 per accommodation, per stay
Only dogs are allowed
Maximum 2 per room (weight limit: 25 lbs)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property uses a grey water recycling system.
Grey water recycling system
Service animals exempt from fees/restrictions
Debit cards not accepted
No rollaway/extra beds available
Parking height restrictions apply
Number of children who can stay free - 2
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 10 and CAD 30 per person (approximately)
Valet parking fee: CAD 32 per day (in/out privileges)
Pet fee: CAD 50 per accommodation, per stay
Late check-out fee: CAD 100.00 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Arc Hotel
Arc Hotel Ottawa
Arc Ottawa
Hotel Arc
Arc The Hotel Hotel
Arc The Hotel Ottawa
Arc The Hotel Hotel Ottawa
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Awards & Affiliations
Green / Sustainable Property This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
