Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
Bed Count 1 King Bed Maximum Occupancy 2 Max
C$110 per night
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Hilton Garden Inn Ottawa Airport
2400 Alert Road,
Ottawa,
1-855-887-0424
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Hilton Garden Inn Ottawa Airport
3.0 out of 5.0
"The staff was so helpful and polite. The room service, restaurant and especially the front desk was very professional and so friendly. If I was to g ... " More
Points Of Interest
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Hotel Description
Close to airport
A stay at this Ottawa Division hotel places you within 3 miles (5 km) of South Keys Shopping Centre and 6 miles (10 km) of Carleton University. Rideau Carleton Raceway and Mooney's Bay Park are also within 6 miles (10 km).
Renovated in 2015
This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking.
Free Internet, sofa beds
The 326 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. LCD TVs come with satellite channels, and other amenities include sofa beds and refrigerators.
Hilton Garden Inn Ottawa Airport ratings based on 12 Verified Reviews
Room cleanliness
4.5 out of 5.0
Service & staff
4.5 out of 5.0
Room comfort
4.5 out of 5.0
Hotel condition
4.5 out of 5.0
Guest reviews for Hilton Garden Inn Ottawa Airport
The room looked like it had been robed of furniture there was only one chair in the room although the room was big enoug to hold a couch. The tv was really tiny and only the bed to sit on watch with a remote that didnt work well. The bed didnt have enough pillows to be comfortable to watch tv on. Their was no complimentary intenet. The internet was an extra cost each day. Everwhere has free internet now....but not this hotel we were informed! It was not a cheep hotel....we paid alot for it and I undertand that the hotel cost more since it was close to the airport but we still should have the basic amenities of normal hotels!
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Comment from Hotel Management
18 Feb. 2019 by Andrea- Reservations Agent
Good morning, We appreciate your feedback. We are sorry you did not fully enjoy your stay. We have already started changing our TV's to bigger ones but this is a lengthy process. For your comfort you can always call down to the front desk and request extra pillows which we would happily provide. Our hotel also does offer complimentary Wi-Fi to all of our guests with the option of paying 4.95 plus taxes to upgrade to our premium Wi-Fi if guests would like. We hope to see you again!
Great Location
Recently stayed at this Hotel, as I was fly out of the Ottawa airport early the next morning. Check In staff was very friendly. I ate my dinner in the hotel restaurant, had the dinner special which was prime rib, which was excellent. Took the hotel shuttle to the airport the next morning, shuttle picked in up within 5 minutes.
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Super clean and friendly
Friendliest hotel I have stayed at. Shuttle service to airport was fast and efficient. The room was super clean and as a pool technician, I tested the pool water which was perfect.
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Bed had a big sway in the center. Hard to sleep in a bucket.
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Comment from Hotel Management
10 Oct. 2018 by Andrea- Reservations Agent
Good morning Joe, We appreciate your feedback and thank you for bringing this to our attention. We will definitely advise our housekeeping team to get this mattress changed right away. If you can just provide us with the room number whenever you get a chance and we can pass on the information.
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Comment from Hotel Management
18 Sep. 2018 by Andrea- Reservations Agent
Good afternoon, We appreciate your feedback and are glad you enjoyed your stay. We hope to see you again!
Ottawa
Pros:
Clean and how friendly and helpful the staff was.
Cons:
The function to exchange US to Canadian and the correct rate.
Location:
We went to the Museum and bar hopped on their main street.
The staff was so helpful and polite. The room service, restaurant and especially the front desk was very professional and so friendly. If I was to go back to Ottawa, I would most definitely stay here. Price was great for the service we received. Excellent.
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Comment from Hotel Management
3 May 2018 by Genevieve - Reservations Agent
Thank you for your wonderful feedback Natalie, we are happy to hear you had an enjoyable stay with us. We look forward to seeing you again during your next trip to Ottawa!
Very helpful woukd recommend.
Friendly and helpful. The shuttle service to and from airport great. Fresh cookies when you check in and coffee to go in the morning. Will stay there agin for sure.
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Nice hotel
Pro: Good hotel. Large room. Very clean. I'll choose this hotel again on my next trip.
Cons: don't have a lot of choices in lunch and dinner menu.
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Awesome hotel!!!
Very spacious & clean room. Restaurant was good. Pool was nice. Bed were comfortable!!
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This hotel is top notch in customer service and room amenities
Pros:
Close restaurants, Free Internet, Quiet
The room was more than I expected with a spacious bathroom, upscale furniture & bedding, tastefully decorated.
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About the Hilton Garden Inn Ottawa Airport
Location 2400 Alert Road, Ottawa, ON K1V1S1Property Features
Hilton Garden Inn Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You'll find a 24-hour business center on site. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Ottawa Airport. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. A complete renovation of Hilton Garden Inn Ottawa Airport was completed in November 2015. Smoking is allowed in designated areas at this 3-star Ottawa hotel.
- 1 building
- 326 guestrooms or units
- 8 levels
- 7200 sq ft of conference space
- 669 sq m of conference space
- Built in 2008
- Dining venue
- Business center (24 hours)
- Conference center
- Breakfast available (surcharge)
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Front-desk safe
- Wedding services available
- Newspapers in lobby (free)
- Fireplace in lobby
- Television in lobby
- ATM
- Onsite shopping
- Elevator
- Smoking in designated areas
Family Friendly Amenities
- Family Property
- Indoor pool
- Free WiFi
- Soundproofed rooms
- Laundry facilities
- Sofa bed
- Refrigerator
- Microwave
- Free cribs/infant beds
Internet
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Parking
Free self parking , Parking (limited spaces)
Transport
- Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (2.2 km / 1.4 mi)
- Property shuttles: Free airport shuttle
- Parking: Free self parking
Room Amenities
Hilton Garden Inn Ottawa Airport offers 326 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down comforters. 32-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
- Pull-out sofa bed
- Minibar
- IPod dock
- In-room dining (limited hours)
- LCD television
- Satellite channels
- Premium channels
- Movies for purchase
- Refrigerator
- Microwave
- Coffee maker
- Down blanket
- Shower and tub combination
- Cribs (free)
- Rollaway beds (surcharge)
- Housekeeping (daily)
- Newspapers (free)
- Local calls (free)
- Hair dryer
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Sound-insulated rooms
- Climate control (air conditioning)
- Ensuite bathroom
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily.
Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Nearby Activities
An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Hotel Policies
Check-in
- Check-in time ends at midnight
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
Guests planning to arrive outside of the posted check-in hours must contact the reception desk in advance. Contact information can be found in the reservation confirmation received after booking.
Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
- Check-out by 11:00 AM
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for CAD 10.00 per night.
- Free cribs (infant beds)!
Pets
- No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Breakfast fee: between CAD 13.95 and CAD 13.95 per person (approximately)
- Early check-in fee: CAD 50 (subject to availability)
- Late check-out fee: CAD 100.00 (subject to availability)
- Rollaway bed fee: CAD 10.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
You should know
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
