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Hilton Garden Inn Ottawa Airport

3-star property
2400 Alert Road, Ottawa, ON 1-855-887-0424
4.1 out of 5
Very good!
See all 12 travelocity Reviews

"Excellent value and choice for couple’s staycation " More

By a verified traveller on Sat 13 Nov 2021

Points Of Interest

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Hotel Description

3-star hotel in South End

South End stay

A stay at this South End hotel places you within 3 miles (5 km) of South Keys Shopping Centre and 6 miles (10 km) of Carleton University. Rideau Carleton Raceway and TD Place Stadium are also within 6 miles (10 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Evolution, Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $127* Per night/room 17 Jul. - 18 Jul.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Evolution, Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Ottawa Airport ratings based on 12 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Ottawa Airport

Everyone (7) Family (3)
5 out of 5
Excellent value and choice for couple’s staycation

Posted by on 13 Nov. 2021

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Comment from Hotel Management

18 Nov. 2021 by Christina - Reservations Manager

Hello Mark & thank you for your feedback! We are so happy to hear that you enjoyed your stay and look forward to seeing you again soon!

5 out of 5
Everything is ok and really thank all of the staff

Posted by on 4 Sep. 2021

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Comment from Hotel Management

6 Sep. 2021 by Christina - Reservations Manager

Hello Mahmoud and thank you for your feedback! We are so happy to hear that you enjoyed your stay and interactions with our team and hope to see you again soon!

4 out of 5

Posted by on 24 Apr. 2021

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Comment from Hotel Management

5 May 2021 by Christina - Reservations Manager

Thank you for your feedback! We are happy to see that you enjoyed your stay and hope to see you again for your next trip to Ottawa!

4 out of 5

Posted by on 28 Feb. 2021

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Comment from Hotel Management

12 Mar. 2021 by Christina - Reservations Manager

Thank you for your feedback! We are happy to see that you enjoyed your stay and hope to see you the next time you're in Ottawa

5 out of 5

Posted by on 12 Sep. 2019

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Comment from Hotel Management

12 Sep. 2019 by Laura - Reservations Agent

Thank you for staying with us. We sincerely appreciate your feedback!

5 out of 5

Posted by on 8 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by Andrea- Reservations Agent

Good evening, We appreciate you feedback and are glad you enjoyed your stay with us. We hope to see you again soon!

1 out of 5
I didn’t stay. Staff at reception was rude

Posted by on 19 Mar. 2022

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Comment from Hotel Management

21 Mar. 2022 by Christina - Reservations Manager

Hello Richard & thank you for your feedback! Unfortunately when you came to check in, there was a dispute regarding the booked rate. The rate that was in our system was correct as it was verified through the third party you booked with. The agent mentioned that you could have been viewing the rate in USD$ however the rate we had on our end was the correct rate booked. I am sorry that you did not get to have a fully enjoyable stay here with us. We do hope to see you again!

4 out of 5

Posted by on 31 Aug. 2021

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3 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Camila, Reservations Agent

Thank you for your feedback! We would love to hear how we could have made your stay more enjoyable! We hope to see you again next time!

4 out of 5
I arrived late and check out extremely early the next morning for an international flight and therefore could not take advantage of their wonderful dining room/restaurant. The lobby was comfortable, certainly the room was spotless and very relaxing after a long day of travel. The proximity to the airport is the best, 5 minute shuttle bus which they provide. Thank you so much, I will gladly stay again.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Laura - Reservations Agent

We sincerely appreciate you taking the time to share such wonderful feedback! Thank you for staying with us. We are so happy to hear you enjoyed our comfortable lobby, the cleanliness of the room, and our convenient location in proximity to the airport! We would love to have you stay with us again the next time you are in Ottawa! Maybe you will have time to enjoy a meal or two in our incredible dining room!

About the Hilton Garden Inn Ottawa Airport

Location 2400 Alert Road, Ottawa, ON K1V1S1

Property Features

Hilton Garden Inn Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Hilton Garden Inn Ottawa Airport. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Ottawa hotel.

  • 1 building
  • 326 guestrooms or units
  • 8 levels
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Built in 2008
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Ottawa Airport offers 326 accommodations with iPod docking stations and minibars. Beds feature down comforters. 32-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of the posted check-in hours must contact the reception desk in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 125 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 9.95 and CAD 16.95 per person (approximately)
  • Pet fee: CAD 125 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 100.00 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Ottawa Airport
  • Hilton Garden Inn Ottawa Airport
  • Ottawa Airport Hilton Garden Inn
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Ottawa Hilton
  • Ottawa Hilton
  • Hilton Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Hilton Garden Inn Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.