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Hilton Garden Inn Ottawa Airport

3-star property
2400 Alert Road, Ottawa, ON 1-855-887-0424
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4.0 out of 5
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See all 14 Travelocity Reviews

"I arrived late and check out extremely early the next morning for an international flight and therefore could not take advantage of their wonderful di ... " More

By a verified traveller on Mon 23 Sep 2019

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Hotel Description

3-star hotel in Ottawa Division

Near the airport

Your stay at this Ottawa Division hotel places you within 3 miles (5 km) of South Keys Shopping Centre and Capital Golf Centre. Carleton University and TD Place Stadium are also within 6 miles (10 km).

Renovated in 2015

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, iPod docks

The 326 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Other amenities include refrigerators, microwaves, and LCD TVs with satellite channels.

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$88* Per night/room 5 Mar. - 6 Mar.

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Evolution, Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Multiple Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Ottawa Airport ratings based on 14 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Ottawa Airport

Everyone (10) Family (4)
5 out of 5

Posted by on 12 Sep. 2019

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Comment from Hotel Management

12 Sep. 2019 by Laura - Reservations Agent

Thank you for staying with us. We sincerely appreciate your feedback!

5 out of 5

Posted by on 8 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by Andrea- Reservations Agent

Good evening, We appreciate you feedback and are glad you enjoyed your stay with us. We hope to see you again soon!

5 out of 5

Posted by on 25 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Andrea- Reservations Agent

Good evening, We appreciate your feedback and are glad you enjoyed your stay with us. We hope to see you again!

4 out of 5

Posted by on 28 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Andrea- Reservations Agent

Good morning, We appreciate your feedback and are glad you enjoyed your stay with us. We hope to see you again!

2 out of 5
The room looked like it had been robed of furniture there was only one chair in the room although the room was big enoug to hold a couch. The tv was really tiny and only the bed to sit on watch with a remote that didnt work well. The bed didnt have enough pillows to be comfortable to watch tv on. Their was no complimentary intenet. The internet was an extra cost each day. Everwhere has free internet now....but not this hotel we were informed! It was not a cheep hotel....we paid alot for it and I undertand that the hotel cost more since it was close to the airport but we still should have the basic amenities of normal hotels!

Posted by on 13 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Andrea- Reservations Agent

Good morning, We appreciate your feedback. We are sorry you did not fully enjoy your stay. We have already started changing our TV's to bigger ones but this is a lengthy process. For your comfort you can always call down to the front desk and request extra pillows which we would happily provide. Our hotel also does offer complimentary Wi-Fi to all of our guests with the option of paying 4.95 plus taxes to upgrade to our premium Wi-Fi if guests would like. We hope to see you again!

3 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Camila, Reservations Agent

Thank you for your feedback! We would love to hear how we could have made your stay more enjoyable! We hope to see you again next time!

4 out of 5
I arrived late and check out extremely early the next morning for an international flight and therefore could not take advantage of their wonderful dining room/restaurant. The lobby was comfortable, certainly the room was spotless and very relaxing after a long day of travel. The proximity to the airport is the best, 5 minute shuttle bus which they provide. Thank you so much, I will gladly stay again.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Laura - Reservations Agent

We sincerely appreciate you taking the time to share such wonderful feedback! Thank you for staying with us. We are so happy to hear you enjoyed our comfortable lobby, the cleanliness of the room, and our convenient location in proximity to the airport! We would love to have you stay with us again the next time you are in Ottawa! Maybe you will have time to enjoy a meal or two in our incredible dining room!

4 out of 5
Room numbering signs were not clear as to meaning. The generalization, ie "Rooms 1-4", Really ment "Rooms 1, 2,4."

Posted by on 2 Aug. 2019

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5 out of 5
Everyone was so friendlt. We arrived veey late at night. We could not have asked for a better stay.

Posted by on 26 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Laura - Reservations Agent

Thank you for staying with us. We sincerely appreciate your feedback! We are so happy to hear you enjoyed your stay and that you found the staff to be so friendly! We hope to welcome you back the next time you are in Ottawa.

3 out of 5

Posted by on 4 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by Christina - Reservations Manager

Hello & thank you for your feedback! We are sorry to see that you only rated your stay a 3 out of 5 and would love to hear more feedback on how we can improve this for your next stay. We hope to see you again soon for a fully enjoyable stay!

About the Hilton Garden Inn Ottawa Airport

Location 2400 Alert Road, Ottawa, ON K1V1S1

Property Features

Hilton Garden Inn Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A vending machine, multilingual staff, and a garden are also featured at the business-friendly Hilton Garden Inn Ottawa Airport. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hilton Garden Inn Ottawa Airport was completed in November 2015. Smoking is allowed in designated areas at this 3-star Ottawa hotel.

  • 1 building
  • 326 guestrooms or units
  • 8 levels
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Ottawa International Airport (YOW) (2.3 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Ottawa Airport offers 326 accommodations with iPod docking stations and minibars. Beds feature down comforters. 32-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:00 AM.

Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of the posted check-in hours must contact the reception desk in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 13.95 and CAD 13.95 for adults, CAD 6.95 and CAD 6.95 for children (approximately)
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 100.00 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Ottawa Airport
  • Hilton Garden Inn Ottawa Airport
  • Ottawa Airport Hilton Garden Inn
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Ottawa Hilton
  • Ottawa Hilton
  • Hilton Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Hilton Garden Inn Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.