4.7 out of 5

"The staff was so helpful and polite. The room service, restaurant and especially the front desk was very professional and so friendly. If I was to g ... " More

By a verified traveller on Tue 24 Apr 2018

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Hotel Description

Enjoy the indoor pool at this 3-star Ottawa hotel

Close to airport

You'll be within 3 miles (5 km) of South Keys Shopping Centre and 6 miles (10 km) of Rideau Carleton Raceway with a stay here. Mooney's Bay Park and Vincent Massey Park are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking.

Free Internet, iPod docks

The 326 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. LCD TVs come with satellite channels, and other amenities include refrigerators and microwaves.

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$135 per night

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One Evolution King with Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Evolution King One Bedroom Suite with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Evolution Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Evolution King Bed, Conference Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Ottawa Airport ratings based on 11 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Ottawa Airport

Everyone (5)
5 out of 5

Great Location

Recently stayed at this Hotel, as I was fly out of the Ottawa airport early the next morning. Check In staff was very friendly. I ate my dinner in the hotel restaurant, had the dinner special which was prime rib, which was excellent. Took the hotel shuttle to the airport the next morning, shuttle picked in up within 5 minutes.

Posted by , from Hartington, ON, Canada on 17 Jan 2014

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5 out of 5

Super clean and friendly

Friendliest hotel I have stayed at. Shuttle service to airport was fast and efficient. The room was super clean and as a pool technician, I tested the pool water which was perfect.

Posted by , from Ottawa, ON, Canada on 4 Dec 2013

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2 out of 5
Bed had a big sway in the center. Hard to sleep in a bucket.

Posted by , from Us on 8 Oct 2018

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Comment from Hotel Management

10 Oct 2018 by Andrea- Reservations Agent

Good morning Joe, We appreciate your feedback and thank you for bringing this to our attention. We will definitely advise our housekeeping team to get this mattress changed right away. If you can just provide us with the room number whenever you get a chance and we can pass on the information.

5 out of 5

Posted by on 18 Sep 2018

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Comment from Hotel Management

18 Sep 2018 by Andrea- Reservations Agent

Good afternoon, We appreciate your feedback and are glad you enjoyed your stay. We hope to see you again!

5 out of 5

Ottawa

Pros: Clean and how friendly and helpful the staff was.
Cons: The function to exchange US to Canadian and the correct rate.
Location: We went to the Museum and bar hopped on their main street.
The staff was so helpful and polite. The room service, restaurant and especially the front desk was very professional and so friendly. If I was to go back to Ottawa, I would most definitely stay here. Price was great for the service we received. Excellent.

Posted by , from Hoboken, NJ on 24 Apr 2018

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Comment from Hotel Management

3 May 2018 by Genevieve - Reservations Agent

Thank you for your wonderful feedback Natalie, we are happy to hear you had an enjoyable stay with us. We look forward to seeing you again during your next trip to Ottawa!

5 out of 5

Very helpful woukd recommend.

Friendly and helpful. The shuttle service to and from airport great. Fresh cookies when you check in and coffee to go in the morning. Will stay there agin for sure.

Posted by , from Waddington NY on 9 Sep 2015

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5 out of 5

Nice hotel

Pro: Good hotel. Large room. Very clean. I'll choose this hotel again on my next trip. Cons: don't have a lot of choices in lunch and dinner menu.

Posted by on 27 Mar 2015

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5 out of 5

Awesome hotel!!!

Very spacious & clean room. Restaurant was good. Pool was nice. Bed were comfortable!!

Posted by , from Hogansburg, NY on 3 Jul 2013

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5 out of 5

This hotel is top notch in customer service and room amenities

Pros: Close restaurants, Free Internet, Quiet
The room was more than I expected with a spacious bathroom, upscale furniture & bedding, tastefully decorated.

Posted by , from Philadelphia, PA on 13 Dec 2011

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5 out of 5

Excellent hotel close to the airport!

Pros: Free breakfast, Free Internet, Quiet, convenience store
Although this is newer hotel in the area, it remains absolutely pristine. The rooms are exceptionally spacious and well-appointed. From the warm greeting (and cookies) at the desk to the great work-out room, the experience was both relaxing and rejuvenating. I particularly liked the breakfast area, which was complimentary due to my Hilton Honors Standing. They bring you a full carafe of coffee to start with, and you choose the rest. Outstanding all-round experience.

Posted by , from San Diego, CA on 3 Feb 2011

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About the Hilton Garden Inn Ottawa Airport

Location 2400 Alert Road, Ottawa, ON K1V1S1

Property Features

Hilton Garden Inn Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. The business-friendly Hilton Garden Inn Ottawa Airport also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Ottawa hotel.

  • 1 building
  • 326 guestrooms or units
  • 8 levels
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (2.2 km / 1.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Ottawa Airport offers 326 air-conditioned accommodations with iPod docking stations and complimentary newspapers. Beds feature down comforters. 32-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests planning to arrive outside of the posted check-in hours must contact the reception desk in advance. Contact information can be found in the reservation confirmation received after booking.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 13.95 and CAD 13.95 per person (approximately)
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 100.00 (subject to availability)
  • Rollaway bed fee: CAD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.