For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this Ottawa hotel, you'll be within 3 miles (5 km) of South Keys Shopping Centre and 6 miles (10 km) of Carleton University. Rideau Carleton Raceway and TD Place Stadium are also within 6 miles (10 km).
Renovated in 2015
This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.
Free Internet, iPod docks
The 326 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Other amenities include refrigerators, microwaves, and LCD TVs with satellite channels.
Hilton Garden Inn Ottawa Airport ratings based on 16 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hilton Garden Inn Ottawa Airport
Everyone (10)Family (5)
5 out of 5
Excellent value and choice for couple’s staycation
Posted by Mark S on 13 Nov. 2021
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Comment from Hotel Management
18 Nov. 2021
by Christina - Reservations Manager
Hello Mark & thank you for your feedback! We are so happy to hear that you enjoyed your stay and look forward to seeing you again soon!
5 out of 5
Everything is ok and really thank all of the staff
Posted by Mahmoud on 4 Sep. 2021
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Comment from Hotel Management
6 Sep. 2021
by Christina - Reservations Manager
Hello Mahmoud and thank you for your feedback! We are so happy to hear that you enjoyed your stay and interactions with our team and hope to see you again soon!
4 out of 5
Posted by a verified traveller on 24 Apr. 2021
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Comment from Hotel Management
5 May 2021
by Christina - Reservations Manager
Thank you for your feedback! We are happy to see that you enjoyed your stay and hope to see you again for your next trip to Ottawa!
4 out of 5
Posted by a verified traveller on 28 Feb. 2021
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Comment from Hotel Management
12 Mar. 2021
by Christina - Reservations Manager
Thank you for your feedback! We are happy to see that you enjoyed your stay and hope to see you the next time you're in Ottawa
5 out of 5
Posted by a verified traveller on 12 Sep. 2019
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Comment from Hotel Management
12 Sep. 2019
by Laura - Reservations Agent
Thank you for staying with us. We sincerely appreciate your feedback!
5 out of 5
Posted by a verified traveller on 8 Jul. 2019
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Comment from Hotel Management
9 Jul. 2019
by Andrea- Reservations Agent
Good evening,
We appreciate you feedback and are glad you enjoyed your stay with us. We hope to see you again soon!
5 out of 5
Posted by a verified traveller on 25 Jun. 2019
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Comment from Hotel Management
25 Jun. 2019
by Andrea- Reservations Agent
Good evening,
We appreciate your feedback and are glad you enjoyed your stay with us. We hope to see you again!
4 out of 5
Posted by a verified traveller on 28 Mar. 2019
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Comment from Hotel Management
2 Apr. 2019
by Andrea- Reservations Agent
Good morning,
We appreciate your feedback and are glad you enjoyed your stay with us. We hope to see you again!
2 out of 5
The room looked like it had been robed of furniture there was only one chair in the room although the room was big enoug to hold a couch. The tv was really tiny and only the bed to sit on watch with a remote that didnt work well. The bed didnt have enough pillows to be comfortable to watch tv on. Their was no complimentary intenet. The internet was an extra cost each day. Everwhere has free internet now....but not this hotel we were informed! It was not a cheep hotel....we paid alot for it and I undertand that the hotel cost more since it was close to the airport but we still should have the basic amenities of normal hotels!
Posted by a verified traveller on 13 Feb. 2019
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Comment from Hotel Management
18 Feb. 2019
by Andrea- Reservations Agent
Good morning,
We appreciate your feedback. We are sorry you did not fully enjoy your stay. We have already started changing our TV's to bigger ones but this is a lengthy process. For your comfort you can always call down to the front desk and request extra pillows which we would happily provide. Our hotel also does offer complimentary Wi-Fi to all of our guests with the option of paying 4.95 plus taxes to upgrade to our premium Wi-Fi if guests would like. We hope to see you again!
Hilton Garden Inn Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Hilton Garden Inn Ottawa Airport. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hilton Garden Inn Ottawa Airport was completed in November 2015. Smoking is allowed in designated areas at this 3-star Ottawa hotel.
1 building
326 guestrooms or units
8 levels
7200 sq ft of conference space
669 sq m of conference space
Built in 2008
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Wedding services available
Fireplace in lobby
Television in lobby
ATM
Onsite shopping
Elevator
Smoking in designated areas
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Soundproofed rooms
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
, Parking (limited spaces)
Transport
Parking: Free self parking
Room Amenities
Hilton Garden Inn Ottawa Airport offers 326 accommodations with iPod docking stations and minibars. Beds feature down comforters. 32-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Minibar
IPod dock
LCD television
Satellite channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Down blanket
Bathtub
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests planning to arrive outside of the posted check-in hours must contact the reception desk in advance.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for CAD 20.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Reservation might be required for some facilities onsite
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 13.95 and CAD 13.95 per person (approximately)
Early check-in fee: CAD 50 (subject to availability)
Late check-out fee: CAD 100.00 (subject to availability)
Rollaway bed fee: CAD 20.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Garden Inn Hotel Ottawa Airport
Hilton Garden Inn Ottawa Airport
Ottawa Airport Hilton Garden Inn
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Hilton Garden Inn Ottawa Airport Hotel
Ottawa Hilton
Ottawa Hilton
Hilton Ottawa Airport Ottawa
Hilton Garden Inn Ottawa Airport Hotel
Hilton Garden Inn Ottawa Airport Ottawa
Hilton Garden Inn Ottawa Airport Hotel Ottawa
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
