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4.5 out of 5

"The hotel was great everyone was very friendly from the cleaning ladies the workers, bartenders, servers, pool staff. The staff is constantly cleaning ... " More

By a verified traveller on Sun 08 Nov 2020

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Hotel Description

4.5-star beachfront property near Maroma Beach

Beachfront retreat

You'll find Maroma Beach and El Manglar Golf Course within 2 miles (3 km) of this property. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).

All-inclusive

This all-inclusive property features a golf course, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 5 outdoor pools and free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 434 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies, sitting areas, and TVs with cable channels.

Junior Suite (Standard)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$192* Per night/room 13 Dec. - 14 Dec.

Junior Suite (Standard)

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Pool View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite (Superior)

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Selection Paraiso Maya All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Selection Paraiso Maya All Inclusive

Everyone (12) Couples (3) Family (5)
5 out of 5
The hotel was great everyone was very friendly from the cleaning ladies the workers, bartenders, servers, pool staff. The staff is constantly cleaning to keep the facilities clean especially during covid. big shoutout to Zitlali she was very friendly and always had an upbeat attitude!!! The bartender in the main lobby bar making the margaritas was great forgot his name!!! The shows in the evening were great the staff puts so much effort into them. my favorite restaurants would have to be the steakhouse ,Japanese, and Mexican. Some of the facilities were closed but that’s understandable due to covid. I was just happy to get away and get great service. Have been to Mexico 7 times and it never disappoints!!!!! Will be returning to iberostar again.

Posted by on 8 Nov. 2020

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5 out of 5
Resort was large with many activities do keep busy. Close to ocean with many available chairs to sit on.

Posted by on 22 Feb. 2020

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4 out of 5
Good variety of food. Good wines served with friendly staff . Cool animals all around and nice beach service

Posted by on 16 Nov. 2019

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5 out of 5
my stay at this Iberostar was so great that I became a member. Love the resorts and the star camp for the kids is awesome. Definitely recommend.

Posted by , from Long Beach on 16 Sep. 2019

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5 out of 5
My husband and I had an amazing honeymoon at the Maya! The junior suite we stayed in was nice, comfortable, and spacious. We were in building 65 which was a great location and very close to everything especially the wave pool. We had access to the whole property except the grand and ate at restaurants all over the place. The pools were very clean and the big pool has a swim up pool bar which is very convenient. There is a foam party in the big pool on Tuesdays and I also believe on Thursdays which was super fun. They put foam into the pool and play music and dance. There is also a lazy river there, but it was a bit too lazy and barely moves. The food was spectacular! We ate at the buffets for breakfast, but for dinner we made reservations at the nice restaurants. Our favorite were the French restaurants. We went to EL museo once and L’Etoile twice. The first time we ate at L’Etoile they gave us the "romantic table" which was really nice. FYI: There is a sommelier (wine expert) that will come to your table at certain restaurants, but what he or she is offering costs extra and is not part of the all-inclusive. Some of the things he was offering us costed $80 USD so we politely declined. The one steakhouse was almost right on the beach and that was our favorite and also had the best waiter Esteban. He was on point! Every time my drink was empty he was right there to refill it. Beware of the "tour" it’s a timeshare presentation! Its not mandatory so you can decline

Posted by , from Philadelphia PA on 8 Jul. 2019

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5 out of 5
The properties are beautiful, the staff friendly and amazing, the pools and food wonderful! I had two minor issues : a 2 hour wait for room service one night and the vanity mirror did not function (would not turn on and kept falling over)-I made two requests for repair. However, the minor issues pale in comparison to the awesome amazing stay we had at Iberostar Paraiso Maya! Highly recommeded!

Posted by on 12 Apr. 2019

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4 out of 5

Posted by on 2 Mar. 2019

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5 out of 5
Everyone is so kind! We would come back again. Fun place

Posted by on 16 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Quality Manager

Thank you for your comments about your recent stay at Iberostar Paraiso Maya. It is gratifying to read that your experience was amazing, and that you found the comfort desired in your room, tasty gastronomic options in our restaurants, all this paired with our outstanding service. Allows us to serve you once again in the near future, it will be a pleasure. Kind regards,

5 out of 5
It was a perfect vacation. We recommend 100%. Rooms clean, comfortable and beautiful. Food was just amazing! Though all hotels were packed it did NOT feel crowded at all.

Posted by on 18 Aug. 2018

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4 out of 5

Very large beach property with great pools

The junior suites on the Maya side where nice and comfortable. The Maya and Lindo resorts share a pool, beach and restaurants. Overall, the pool was nice. They had many activities to pick from. The lazy river was a bit too lazy, but still fun. The beach was quant, but you do have to walk about 2 minutes to get there. The pools and beach do not touch. The food was okay, not great. The shows were good, especially the Mexixan folklore ballet. Overall the hotel was nice and the staff was lovely. However, when they tell you that you have a “resort credit” it is really discounts on extras and not a credit. You may have “$400” but really you can use it as follows, but a bottle of wine which costs more than $75, then a $25 credit or discount will be applied. You cannot, for example, use your credit to buy the entire bottle of wine. I found this disingenuous. Also, they will try to sell you in their timeshares, so beware.

Posted by on 29 May 2018

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About the Iberostar Selection Paraiso Maya All Inclusive

Location Chetumal Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • 24-hour room service
  • Airport transfers not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Taxes included
  • Buffet and à la carte dining
  • Minibar beverages - restrictions apply

Property Features

Iberostar Selection Paraiso Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Paraiso Maya All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 10 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. This 4.5-star Playa del Carmen property is smoke free.

  • 434 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Lazy river
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (38.8 km / 24.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Selection Paraiso Maya All Inclusive offers 434 air-conditioned accommodations with DVD players and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Pagoda - This buffet restaurant serves lunch and dinner.

El Fogon - This restaurant serves dinner only. Reservations are required. Open daily.

La Marina - This buffet restaurant serves dinner only. Open daily.

Gourmet L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

El Rancho - This steakhouse serves dinner only. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 25
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of No guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No cribs (infant beds) available
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per night
  • Sanitation services: MXN 25.35

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Iberostar Paraiso Maya
  • Iberostar Maya Paraiso
  • Iberostar Paraiso Maya
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya Playa del Carmen
  • Maya Iberostar
  • Paraiso Maya
  • Iberostar Paraiso Maya Hotel Playa Paraiso
  • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Riviera Maya
  • Iberostar Paraiso Maya All Inclusive All-inclusive property
  • Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
  • Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Selection Paraíso Maya All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.