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Hotel Description

4.5-star beachfront property near Playa del Carmen Main Beach

On the beach

A stay at this Luis Donaldo Colosio property places you within half a mile (1 km) of Quinta Avenida and 2 miles (3 km) of Playa del Carmen Main Beach. Mamitas Beach Club and Grand Coral Golf Riviera Maya are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 17 restaurants. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and pillow menus, the 881 guestrooms offer thoughtful touches like bathrobes and slippers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and iPod docks.

Roulette Room Playa del Carmen or La Perla

Bed Count 2 Full Beds Maximum Occupancy 3 Max
CA $440* Per night/room 12 Dec. - 13 Dec.

The Reserve Deluxe Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms (Master)

Bed Count 2 Full Beds Maximum Occupancy 10 Max

The Reserve One Bedroom Deluxe Master Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Paradisus Playa del Carmen - All Inclusive ratings based on 25 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradisus Playa del Carmen - All Inclusive

Everyone (14) Couples (2) Family (5)
4 out of 5
Great pools, great atmosphere.

Posted by , from Layton on 27 Sep. 2021

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Comment from Hotel Management

27 Sep. 2021 by Guest Service Center Management

Dear Tyson, Thank you for sharing your experience with us. We are glad to know you had a great stay at our Paradisus and you have enjoyed the kind service and attention provided by our staff and the relaxing pools and beautiful beach. We will love to host you again soon.

4 out of 5

Posted by on 6 Aug. 2021

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5 out of 5
Staff was very helpful , food was excellent . Make sure to try the smoke octopus ceviche at FUEGO , Flank steak at market grill

Posted by on 22 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We are glad to know you had a wonderful stay at our Paradisus and you were treated like royalty by our kind staff. We hope to host you again soon for more unforgettable moments. Best regards

1 out of 5
Travelocity didn’t let me know I needed to book transportation from the airport to the resort. Luckily my friends booked directly with the resort and I found out that way. It cost me an additional $40.

Posted by on 11 Jul. 2021

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Comment from Hotel Management

12 Jul. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We regret that this misinformation caused you a bit of stress on your way into our resort. We will let our associate know about this incident to avoid it from happening again Best regards

5 out of 5
Staff was very friendly and attentive

Posted by on 11 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We are glad to know you had a great time at our Paradisus and you enjoyed the service and attention offered by our kind staff. They will be happy to know they were an important part of your experience. We will be glad to host you again soon Best regards

3 out of 5

Posted by on 1 Apr. 2021

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Comment from Hotel Management

12 Apr. 2021 by Guest Service Center Management

Dear guest, We regret that you had a not so pleasant experience and you returned home with a sour after taste, it would have been of great help for us to have more details about the areas you felt we are leaving behind, as comments and suggestions from our staff are the ones that let us know how good the service is and the areas to improve. Still, we appreciate your comments and suggestions

1 out of 5
Everything was just basic and nothing special. Did not give advertised room. Employees seemed like it was a burden to serve you. Lack of training. No fine dining training. No social distancing at the buffet. The employees love to say no considering it’s an “all inclusive”

Posted by on 27 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We regret that you left the resort with the negative perception that our staff is not kind and accommodating enough to our guests' needs. We would love to personally follow up with you regarding this situation. Please share your experience to virgilio.flores @ melia com. I will be glad to follow up with you. Best regards

1 out of 5
Please contact for full details as there is too much to list. Horrible experience.

Posted by on 26 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We regret that you had a negative perception o your stay. We are fully committed to our guests' satisfaction, therefore I kindly ask you to share the full details of your stay with me to virgilio.flores @ melia com. We will be more than happy to hear from you. Best regards

5 out of 5
I like the fact that no matter if it was pool or restaurants there was always food being offered. Like the service I was given by staff I did not like the limitations they had on Buffet only 1 Buffet offered and also I did not like how everything closed so early when I am on vacation I like to have options at 12 or 1 and I had nothing also pools closing at 7 i love to night swim

Posted by on 13 Dec. 2019

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Comment from Hotel Management

14 Dec. 2019 by Guest Service, La Esmeralda.

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

3 out of 5
What I liked about the property was that it was lovely, clean, tasty food, kid friendly, and the staff was great. What I did not like about the property was the bathroom sink did not make sense the way it was structured. When you would wash your hands the water would run over the basin. I did not like that there was nothing to hang your wash cloth on after you showered; the iron board was a quarter size rather than full. I was unable to iron my husbands pants who is 12 feet tall; when reserving a room, ask them NOT to give you a room that reveals your bed immediately upon opening the door; not enough drawer space for two people; AND when looking for any of the activities, they want you to download their app. You can do that or take a picture of their activity display on your phone because you do not get the paper version. I would recommend this resort for families with children. I probably would not come back a second time unless my husband decides to bring the grandchildren.

Posted by on 1 Sep. 2019

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Comment from Hotel Management

2 Sep. 2019 by Guest Service, La Esmeralda

Dear guest, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, and housekeeping to fulfil any request based on availability. Thank you for sharing your experience with us. Kind regards..

About the Paradisus Playa del Carmen - All Inclusive

Location 5th Av., Playa del Carmen, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • 24-hour room service
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Spa/beauty facilities and services not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Room service not included
  • Minibar not included
  • Onsite entertainment and activities included
  • Surcharge for room service

Property Features

Paradisus Playa del Carmen - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Paradisus Playa del Carmen - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 17 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 14 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business center. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the luxury Paradisus Playa del Carmen - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 881 guestrooms or units
  • 3 levels
  • 8 buildings
  • 17 dining venues
  • 14 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen - All Inclusive offers 881 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 8:00 AM to 11:30 AM.

Paradisus Playa del Carmen - All Inclusive has 17 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 22
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Paradisus Playa del Carmen - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of No between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Yes and Yes. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night
  • Tourism fee: MXN 27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradisus Esmeralda
  • Paradisus Esmeralda All Inclusive
  • Paradisus Playa del Carmen La Esmeralda
  • Paradisus Playa del Carmen La Esmeralda All Inclusive
  • Paradisus Playa Carmen Esmeralda All Inclusive
  • Paradisus Playa Carmen Esmeralda
  • Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
  • Paradisus Playa del Carmen
  • Paradisus Playa del Carmen All Inclusive
  • Paradisus Playa del Carmen La Esmeralda All Inclusive
  • Paradisus Playa del Carmen - All Inclusive Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.