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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
5-star beachfront property near Quinta Avenida

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Property video
Restaurant
Exterior
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Playa 88
    ‪5 min walk‬
  • Place, Punta Esmeralda Beach
    ‪18 min walk‬
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(55 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed
  • Free WiFi

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the area

Playa del Carmen

On the beach.Your stay at this Luis Donaldo Colosio property places you within 3 miles (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Also within 9 miles (15 km) are Río Secreto and Xplor Theme Park.

What's nearby

  • Playa 88 - 5 min walk - 0.4 km
  • Punta Esmeralda Beach - 18 min walk - 1.5 km
  • Mamitas Beach - 3 min drive - 2.2 km
  • Quinta Avenida - 4 min drive - 2.5 km
  • Playa del Carmen Main Beach - 5 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Hadar - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Capella - ‬3 min walk
  • ‪illy cafe - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5-star beachfront property near Quinta Avenida
Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 510 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Meeting rooms
  • 25005 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Paradisus Playa del Carmen – Riviera Maya - All Inclusive to the airport?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is 23.6 mi (259-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on May 29, 2026 start from CA $493, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

How close is Paradisus Playa del Carmen – Riviera Maya - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer free breakfast?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive does not offer free breakfast.

Is there a casino at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (6-min drive) is nearby.

What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

This property offers free self parking.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features 5 outdoor pools and a children's pool.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a restaurant?

Yes, there are 13 restaurants on site.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a spa?

Pamper yourself with a day at Yhi Spa, where you can enjoy body treatments, body scrubs, and body wraps.

How close is Paradisus Playa del Carmen – Riviera Maya - All Inclusive to downtown Playa del Carmen?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is 1.6 mi away from Playa del Carmen.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1000 reviews
Rating 8 - Good. 212 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family
Stayed 1 night in Apr 2026

10/10 Excellent

Daniela, Thornton

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
If you have toddlers — like we do (ages two and four) — this resort is absolutely for you. There were kids everywhere, and so many activities specifically designed for little ones. They really cater to families. What I loved most is that they also balance it beautifully for parents. There’s an adults-only section, and they offer a daycare/kids club with tons of activities, so you can actually enjoy a fancy dinner or some quiet time while your kids are having fun. The staff was amazing. The resort itself was beautiful. We honestly weren’t there long enough to explore everything because it’s a large property with so much to do. One thing I really want to mention — please tip the staff. They work incredibly hard, and what they’re paid is simply not enough for everything they do. Their kindness, energy, and service truly make the entire experience special. A little extra appreciation goes a long way and is very well deserved. Hands down, this is the best resort I’ve been to — and I usually like trying different ones. This one is truly top-notch.
Stayed 3 nights in Feb 2026

10/10 Excellent

Arman

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Water park for the kids and quality of the food
Stayed 7 nights in Feb 2026

10/10 Excellent

Yejin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Top tier service! Special thanks to Samanya.
Stayed 6 nights in Feb 2026

10/10 Excellent

J

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great hotel food was good for an all inclusive. pools close a little early at night even with a swim up room
Stayed 4 nights in Nov 2025

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice enough. The amenities were nice. The staff were really lovely & friendly. We enjoyed the different restaurants & variety of restaurants. We really loved the ice cream shop & coffee bar!
Boardwalk from pools to beach-short & lovely walk.
Coatis throughout the resort-cute.
Cielo restaurant-great dinner.
Family side lobby at night.
Stayed 7 nights in Feb 2026

10/10 Excellent

Lesia

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Feb 2026

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Feb 2026

10/10 Excellent

Parisa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great staff and service
Stayed 5 nights in Feb 2026

10/10 Excellent

Liana

Stayed 7 nights in Feb 2026

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Great resort for a family vacation with young kids. Great food and drinks for the adults and lots of nice little extras
Stayed 7 nights in Feb 2026

4/10 Poor

Darlene

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This resort boasts its family friendly activities, but doesn’t specify that the activities don’t include teen activities. The main children activities very obviously end at age 11. There is a teen club section with no activities planned…. After bringing this to their attention kudos to Abril who did her best to provide some age appropriate activities for my teenage grandchildren! Do not go to this resort if you’re expecting teen groups of fun! Very disappointing!
Stayed 6 nights in Feb 2026

4/10 Poor

Thomas

Travelled with family
Disliked: Staff & service, amenities
Overall our experience was subpar. We were not allowed to checkin until 4:30 even thought 3pm checkin was guaranteed. We paid extra for family conceirge which was a huge waste of money. We never met our concierge and he didnt reach out to us until our last day. He was not able to help us get reservations onsite so we had to have dinner offsite. Everyone has family concierge so the "exclusive" areas are packed.
Stayed 3 nights in Feb 2026

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was very clean, beautiful, smelled amazing. Rooms were very spacious & clean. Staff were very friendly and accommodating. The coffee and ice cream shops were a nice addition. Beach was very beautiful and spacious, seaweed was very minimal.
Stayed 6 nights in Feb 2026

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is solid with no major issues, but we found the family concierge upgrade not worth the additional price. Pros: - Bountiful activities for kids like face painting, balloon animals, bouncy castles, etc. - Good a la carte options that differ from the buffet food. - Solid waterpark with both kid and toddler friendly features. - A kids-friendly main pool that is centrally located - A smaller and efficient resort layout makes it easy to get around regardless of your location. Cons - The buffet food is okay, but it is served in a small room that feels crowded. - The resort is on the smaller side, and the kid-to-adult ratio is very high, which makes the resort feel chaotic at times. This causes the staff to appear overworked and stressed at times - and I don't blame them. - They oversell the family concierge, so the "exclusive" areas are overrun. - The concierge pool is supposed to be heated, however the heater is broken and has been for months. - Even with a pre-arrival concierge and a direct concierge, the reservation system is still difficult. It is still hard to get decent times. - The beach is nice, but 80 percent of it is unswimmable due to a reef close to shore. People all swim in the same small area. - Staff are continously trying to upsell premium alcohol at restaurants and on the property itself. We went during the superbowl and they were trying to sell a 750 USD dinner package to watch the game.
Another guest's underwear sat in front of our swim up pool for our entire stay.
Beautiful beach.
Stayed 7 nights in Feb 2026

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly & courteous staff and the food was awesome! Lots of space at the pools and plenty to do between the water park, main pool, beach, kids club activities, etc.
Stayed 8 nights in Feb 2026

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Five stars all the way! The food was fantastic, the atmosphere was warm and welcoming, and the service was truly exceptional. The staff was friendly, attentive, and made us feel right at home. It’s the perfect spot for families and children comfortable, accommodating, and enjoyable for everyone. We’ll definitely be back!
Stayed 4 nights in Feb 2026

10/10 Excellent

Fritz

Liked: Cleanliness, amenities, property conditions & facilities
The cleanness of the room, the food, the drinks, the services, and so much more. We enjoyed ourselves.
Stayed 4 nights in Feb 2026

8/10 Good

Kyle

Stayed 9 nights in Feb 2026

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Paradisus PDC did not disappoint! Friendly and accommodating staff, beautiful spacious and clean rooms, lots of fun activities and cozy spaces for both families (and adults only) to relax or enjoy, ‘many restaurant and bar options, and a variety of pool areas and lovely calm and clean beach (barely any sargassum and safe for the kids)! We promise to be back!!
Stayed 1 night in Feb 2026

10/10 Excellent

Bob

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large property with lots of kids activities. Food is a notch above typical all inclusive dining. Good sized quiet rooms too.
Stayed 4 nights in Feb 2026

6/10 Okay

Leda

Stayed 8 nights in Jan 2026

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Great food and rooms
Stayed 7 nights in Jan 2026

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are just wrapping up a week at Paradisus Playa Del Carmen. The service we received from our Concierge Roxanna was next level, we've never been so personally taken care of. From little gifts and things for the kids, to chilled champagne in our room. She made sure we were well looked after. The weather was a little cooler than expected our first few days, unseasonably so for Mexico, so the pools certainly felt cold. I believe they are somewhat heated, but the resort as a whole is feeling it's age. The room was nice enough for sure for our purposes and we certainly made good use of the outdoor jacuzzi in the cool evenings. The buffet meals were fine, there weren't many options for my wife and kids though like we've had at other resorts i.e. hamburgers, hot dogs and fries etc. the beach is really nice, lots of soft white sand and plenty of seating, although some of the seats and umbrellas are pretty worn out. The nightly entertainment wasn't the greatest we've seen, but the staff are all very friendly and really try to make your stay enjoyable. The water park is lots of fun. With decent slides and a variety even for the little ones. This was a highlight and the best one at any resort we've stayed at thus far. Overall, a great time was had by our family, but this resort (the all ages side anyway) does feel like it's catered to the younger kids (mine are 12 and 9) and it was rare we saw another child my 12 year olds age. Lots of kids in puddle jumpers.
Stayed 7 nights in Feb 2026

2/10 Terrible

Caroline Ruth, Toronto

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We just came back from a week at Paradisus Playa Del Carmen. The resort was terrific, great food, very well maintained grounds, beautiful beach. Unfortunately, our stay ended on a terrible note with some of the worst hospitality I’ve ever experienced. We had tried multiple times to secure late check out but were told repeatedly that they could not accommodate the request. So, we booked the hospitality suite for 3:00 given our pre-arranged airport transfer was coming at 3:45. We showed up at 2:55 for the suite and were told it wasn’t ready and they needed 15 minutes to prepare it. I asked if they could please expedite given our timing with our transport. We waited 10 minutes and then asked on the progress. The staff said it still hadn’t been cleaned but they would now call someone. I was upset that they hadn’t even called someone when we first arrived. We waited 5 more minutes and still no one showed up to clean. I asked the front desk staff Carlos to check the state of the suite. We went to look together and the room had wet floors and dirty used wet towels on the floor. He looked at that and said we could use it. I was completely floored at his lack of concern over the state of the room and his unwillingness to try to solve the problem. I asked to have it cleaned up for our use and he said he would call someone. There was absolutely no sense of urgency from the front desk staff at all and they were all completely unempathetic to the situation. Terrible way to end our trip.
Stayed 7 nights in Jan 2026