For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).
All-inclusive
A full-service spa, 14 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Relax with a drink at one of the 16 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, iPod docks
Boasting comforts such as Egyptian cotton sheets and down comforters, the 394 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies, and Smart TVs with cable channels.
Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive ratings based on 57 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive
Everyone (30)Couples (7)Family (4)
3 out of 5
Posted by a verified traveller on 3 Feb. 2020
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Comment from Hotel Management
4 Feb. 2020
by Concierge La Perla
Dear guest, We hope you had a wonderful time with us. Looking forward to welcome you again any time soon. Kindest regards,
1 out of 5
I will NEVER stay at another Paradisus property. i don't understand how this resort has so many positive reviews. I did not find the staff to be friendly or accommodating at all. It was a project to arrange dinner reservations at a decent hour, and the restaurants were never packed. My overall conclusion is that they are unstaffed and unable to roll out the carpet for their guests. The water was dirty, not the Cancun crystal blue water I was hoping for. I WILL NEVER BE BACK!!!!
Posted by a verified traveller on 26 Nov. 2019
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Comment from Hotel Management
1 Dec. 2019
by Concierge La Perla
We are verry sorry about your unhapiness details.
We will working on those, to make sure everithing in our resort will be perfect.
5 out of 5
I loved everything! The property, the staff...everything!
Posted by a verified traveller on 13 Nov. 2019
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Comment from Hotel Management
15 Nov. 2019
by Concierge La Perla
Thank you for your feedback. We hope having you with us in a shortly time, again!
2 out of 5
Posted by a verified traveller on 1 Nov. 2019
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Comment from Hotel Management
1 Nov. 2019
by Concierge La Perla
Dear Guest, We are very sorry to not cover your expectations, we would have liked your feedback in order to improve our services. Kindest regards,
5 out of 5
Posted by a verified traveller on 30 Oct. 2019
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Comment from Hotel Management
31 Oct. 2019
by Concierge La Perla
Dear guest,We hope you had a wonderful time with us. Looking forward to welcome you again any time soon. Kindest regards,
4 out of 5
Posted by a verified traveller on 15 Oct. 2019
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Comment from Hotel Management
16 Oct. 2019
by Concierge La Perla
Dear Gues, We hope you had wonderful time with us. Looking fordward to welcome you again in the future. Kind regards
5 out of 5
Paradisus La Perla is a great All-Incl hotel/resort. Connected to Esmerelda so hotel guests can share amenities and restaurants. Stayed adult only and it certainly was. Staff very helpful and welcoming. Food was great and particularly happy with how staff accomodated and were careful with some food allergies in our group. Wished there was a little more tondo in evenings, however it wasn't a zero. No bars before 11am was a bit odd, including no mimosas with the morning cup of joe. Would recommend and will likely stay here again. Very close but not in Playa Del Carmen. $25 and 15 minutes for a taxi (a van upto 7 people) Car cheaper.
Posted by Stephen, from Ft Worth on 28 Aug. 2019
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Comment from Hotel Management
29 Aug. 2019
by Concierge La Perla
Dear Stephen,
We appreciate your detail review and feedback from your previous stay with us. We hope you had a wonderful time with us, looking forward to welcome you again any time soon.
Kindest regards,
3 out of 5
The resort is very nice, the rooms are very nice and clean all the time, most of the restaurants are good, some of them outside, the first time in a resort that the french restaurant is an outside restaurant. The entertainment was terrible, almost not existing. The resort is an adults only resort, but the children from the next door-Esmeralda were allowed in, and after certain hour they did not supposed to get to adults only, but nobody from the resort was checking and they were coming even at 10pm. People were complaing, but the resort did not do anything. Also, there is only one theater and it is at the family side-Esmeralda, so we had to go there. Because of it the quality of the shows was very poor, the room there got dirty and noisy in the show time. Another thing is that at the coffee shop we had to pay. It used to be free, now it is $1.50/coffee. The beach full os seaweed- too bad full of it.
Posted by a verified traveller on 25 Aug. 2019
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Comment from Hotel Management
26 Aug. 2019
by Concierge La Perla
Dear guest,
We appreciate your feedback. Your comments will pass to our management in order to improve our opportunity areas. Looking forward to welcome you again in the future.
Kindest Regards
5 out of 5
This resort is beautiful, we love all the nature incorporated throughout the resort. My only complain is that there were not enough activities scheduled throughout the day, if there were it was difficult to know what was happening as we did not see any communication about it. Also, not a lot of areas to get drinks besides the pool area but once that closes we only saw a small bar open
Posted by a verified traveller on 19 Aug. 2019
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Comment from Hotel Management
22 Aug. 2019
by Concierge La Perla
Dear guest, We appreciate your feedback. We hope you had a wonderful time with us. We will work to improve our activities. Looking forward to welcome you again any time soon. Kindest regards,
5 out of 5
Very specious room, clean and modern. The whole place was a beautiful experience. I like the instructor who did the aquatic class his name was Angelo. A very happy person with a unique personality. He was Amazing. Another person who help us a lot with booking to the restaurants, and guide us through the hotel was Alfonso. The lady who clean our room was amazing her name is Dalila Vazquez . Overall my husband and I had a beautiful experience. The people there were very friendly and I’m fascinating with the Riviera Maya . We planning to come back next year with my parents.
Posted by a verified traveller on 17 Aug. 2019
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About the Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive
The property is undergoing renovations. The following areas are affected:
Dining venue
One of the dining venues
During renovations, the property will make every effort to minimize noise and disturbance.
All-inclusive Details
Yoga classes/lessons included
Pilates classes/lessons included
Dancing classes/lessons included
Taxes included
24-hour room service
Onsite entertainment and activities included
Buffet and à la carte dining
Bartending classes/lessons included
Cooking classes/lessons included
Gratuities included
Fitness facilities included
Water fitness classes/lessons included
Laundry/dry cleaning services not included
Food and beverage restrictions apply
Surcharge for premium food items
Motorized water sports not included
Surcharge for bottled wine
All available beverages included
Minibar (all beverages included)
Spa/beauty facilities and services not included
Surcharge for room service
Onsite live performances included
All land activities, and recreational facilities and equipment included
Room service not included
Property Features
Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. There's an onsite business center. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A sauna, spa services, and tour/ticket assistance are also featured at the luxury Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive offers 394 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch Smart televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include free minibar items and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony (furnished)
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Movies for purchase
DVD player
Egyptian cotton linens
Down blanket
Bathtub or shower
Rainfall showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Food & Drink
Guests are served free buffet breakfast daily from 6 AM to 11 AM.
Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive has 14 restaurants on site.
24-hour room service is available.
Spa Services
Number of treatment rooms 14
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Deep tissue massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Reflexology
Sports massage
Detoxification wrap
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No cribs (infant beds) available
Debit cards not accepted
Minimum guest age is 18
Caters to adults only
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.06 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Paradisus Perla All Adult All Inclusive
Paradisus Playa del Carmen La Perla All Adult/All Inclusive
Paradisus Playa del Carmen La Perla All Adult All Inclusive
Paradisus Playa Carmen Perla All Adult/All Inclusive
Paradisus Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adult/All
Paradisus Perla Adult/All
Paradisus Playa del Carmen La Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adults /All Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and children 18 years old and younger aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Promotions
Special Inclusions
Book a stay in a "Royal Service" suite and receive access to an elegant lounge for private check-in and check-out; private swimming pool, including bar; private beach, in the exclusive Royal Service area, with concierge service; water ritual at the YHI Spa; personalized pillow menu; personalized nightly turndown service; special in-room aromatherapy menu (additional charges apply); exclusive Royal Service fitness center; and Nespresso machine in the room.
Must book a "Royal Service One Bedroom Master Suite", "Royal Service One Bedroom Master Suite Swim up", "Royal Service One Bedroom Suite", "Royal Service One Bedroom Suite Swim up", "Royal Service Paradisus Junior Suite", "Royal Service Paradisus Junior Suite Partial Ocean view", or "Royal Service Paradisus Junior Suite Swim Up" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
