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The Carmen Hotel - Ocean Front

4.5 star property
4.5-star beachfront hotel near Playa del Carmen Main Beach

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Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Owner´s Suite
Beach bar
Front of property - evening/night
Sunrise Suite | Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪13 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Reef Suite City View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite City View

10.0 out of 10
Exceptional
(2 reviews)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

1 bedroom, premium bedding, in-room safe, desk

Coral Suite

8.8 out of 10
Excellent
(6 reviews)
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reef Suite Partial Ocean View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite Partial Ocean View

7.6 out of 10
Good
(7 reviews)
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

7.8 out of 10
Good
(7 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.You'll find Playa del Carmen Main Beach and Quinta Avenida within a 15-minute walk of this Playa del Carmen hotel. Calle 12 and Riviera Gran Casino are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Playacar Beach - 13 min walk - 1.1 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪El Doctorcito - ‬4 min walk
  • ‪El Tapas Restaurante - ‬4 min walk
  • ‪Club SociaL - ‬2 min walk
  • ‪Osteria De Roma - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

4.5-star beachfront hotel near Playa del Carmen Main Beach
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Reviews

The Carmen Hotel - Ocean Front Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 389 out of 761 reviews
Rating 8 - Good. 182 out of 761 reviews
Rating 6 - Okay. 84 out of 761 reviews
Rating 4 - Poor. 48 out of 761 reviews
Rating 2 - Terrible. 58 out of 761 reviews

Reviews

10/10 Excellent

Desmond

Stayed 4 nights in Jun 2025

8/10 Good

Fabian

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Contemporary

Super cool hotel right on the sand.
Stayed 2 nights in Jun 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jun 2025

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Servicio
Stayed 3 nights in Jul 2025

6/10 Okay

harutyun

Business traveller
Stayed 3 nights in Jun 2025

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing was the shower water did not get hot
Stayed 3 nights in Jun 2025

10/10 Excellent

Liliana

Stayed 7 nights in Jun 2025

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025

6/10 Okay

Fernando

Liked: Cleanliness, room comfort
Disliked: Staff & service
Normal
Stayed 1 night in Jun 2025

10/10 Excellent

Maria Eugenia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our balcony! The room was great! Modern decor.
Stayed 1 night in Jun 2025

6/10 Okay

claudia

Travelled with family
Liked: Cleanliness, amenities
All is perfect just the roof top/bar needs some renovations!
Stayed 3 nights in May 2025

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious room.
Stayed 3 nights in May 2025

10/10 Excellent

casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I searched for ages for a regular place to stay in play, and THE CARMEN ticks all the boxes... Now it's the only place I stay!
Stayed 1 night in May 2025

10/10 Excellent

RUBEN H

Stayed 6 nights in Mar 2025

4/10 Poor

JoAnn

Disliked: Cleanliness, property conditions & facilities
The property needs improvement
Stayed 2 nights in Apr 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Mar 2025

8/10 Good

Vanness

Travelled with partner
Liked: Staff & service
Great location, property was a bit outdated nice rooftop staff was nice.
Stayed 3 nights in May 2025

8/10 Good

Edward

Disliked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Apr 2025

8/10 Good

DOUGLAS ROBERT, cambridge

Liked: Cleanliness, staff & service
The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced
Stayed 6 nights in Apr 2025

6/10 Okay

Terry

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent at all
Stayed 3 nights in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here

The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa
Stayed 1 night in Dec 2024

8/10 Good

menahem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025