Book a hotel near Sheraton Casino, Santurce

"Trust me when I say I am not someone who likes to leave negative reviews. I truly believe if you don’t have something nice to say, it’s better not to say anything at all—but in this case, I feel like I have to speak up to help others avoid the same experience I had. I had a very disappointing experience at this hotel. The room was not clean or properly maintained—the lamp had visible mold inside, which was extremely concerning. The bed sheets had stains, and even worse, there appeared to be tiny bugs. I woke up in the middle of the night with itchy marks, which made for a very uncomfortable stay. Room cleaning is not provided on a daily basis so that's a big disappointment. The hotel itself feels old and outdated, and unfortunately, the lack of cleanliness and poor service made things even worse. I checked out a daily early rather then staying there another night. My advice: KEEP LOOKING. I 100% regret staying here."

"The staff was friendly and welcoming which we appreciated. However, the bathtub drainage was clogged was a real issue during our stay. Aside from that, the hotel is fairly average. "

"Room was clean but pillowd"

"The pool was enjoyable but we couldn't always get a chaise because of the crowd. Our window did not overlook the beach."

"This was the best 40th birthday I’ve could’ve ever asked for the staff was great. The food was great. The atmosphere was amazing. Will be coming back next year and years to come!"

"I will be contradicting myself in this review. 7 days stay with the top room and Ocean view. The staff was amazing. The lobbies, cafe, mezzanine and bar were not only aesthetically stunning but immaculate. The atmosphere was lively. The gift shop was well stocked and convenient. Issue was with the room. It was dilapidated. I wish I could include pictures. The tile floors were greasy and slippery. There was mold and peeling paint in the ceiling. The air conditioning unit was loud and leaking.The led mirror flickered and was missing pieces on all corners. The granite countertop was chipped. The shower was strangely in the middle of the bathroom and it leaked out onto the surrounding floor. There was missing/moldy caulk thru out. I will clarify that the issues seemed more maintenance and upkeep not cleanliness. The layout was odd overall as the mini fridge and coffee pot were inside the bathroom. I found this gross. The pool area again moldy areas, chipping paint, sagging lounge chairs. There’s some false advertising regarding included amenities so beware of that. The site implies the snorkeling trails are included as an amenity. Not true. Despite this we would stay there again! Just not for the $$ we paid. The ocean view is breathtaking. Direct access to Playita Del Condado with lounges and can use the hotel Hilton Garden Inn across the street pools and hot tub. Overall the location and access to 2 hotels amenities with beach access is great and worth it for the right price."