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4.2 out of 5

"Great location, walkable to shops and restaurants, convenient for day trips in the area. Room was clean, staff were great. " More

By a verified traveller on Mon 25 Sep 2023

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Hotel Description

3-star hotel perfect for exploring Auburn

City center stay

Within a 5-minute walk of this Auburn hotel, you'll find Solar Eclipse April 8th 2024 and Auburn Public Theater. Seward House Museum and Willard Memorial Chapel are also within half a mile (1 km).

Multiple dining options

This hotel features 2 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $192* Per night/room 31 Mar. - 1 Apr.

Junior Suite One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Auburn ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Auburn

Everyone (6) Couples (2) Family (1)
5 out of 5
Great location, walkable to shops and restaurants, convenient for day trips in the area. Room was clean, staff were great.

Posted by on 25 Sep. 2023

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Comment from Hotel Management

9 Oct. 2023 by Pauline DeJesus, Front Office Manager

I am happy to hear you enjoyed your stay with us! We look forward to seeing you again..

5 out of 5
It was neat to get a text right away after checking in:) the woman that made my drinks which were really cool was great! Friendly service, awesome food and awesome atmosphere. Just what a girl needed for her birthday weekend:)

Posted by on 26 Aug. 2023

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Comment from Hotel Management

15 Sep. 2023 by Pauline DeJesus, Front Office Manager

I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

3 out of 5
If a hotel advertises that they have an on site restaurant then that restaurant should be open during normal dinner hours. We chose this hotel over much cheaper options because we wouldn’t have to drive somewhere for dinner after five hours in a car. The website doesn’t say it’s not open Sundays. Restaurants generally close Monday if at all. Not a prime weekend day. Should not close any day in a working hotel in any case but especially not on the weekend. . We ended up with subpar expensive pizza delivery. Not the experience we thought we were paying for.

Posted by on 8 May 2023

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Comment from Hotel Management

20 May 2023 by Pauline DeJesus, Front Office Manager

Hello, Jacqueline I'm sorry to hear that you were disappointed with the fast that our restaurant was closed on Sunday, like some of Hilton's other brands. Here at the Hilton Garden Inn in Auburn, we are only open for cook-to-order breakfast on Sundays. We do hope you consider staying with us again. Until then, take care & safe travels from all of us here at the Hilton Garden Inn Auburn!

5 out of 5
Surrounding Area with correctional Facility near by..

Posted by on 30 Sep. 2021

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2 out of 5
The hotel itself is very nice. However, our room , although clean, smelled strongly of clorox/bleach. Even over time, it was an very unpleasant odor. The room was a bare bones, not at all luxurious room. It cost a fortune ($348), more than any other hotel we have ever also stayed in, and I had wanted it to be a luxurious experience for us. What a disappointment! In addition, when I went on line to secure this room, I remember reading that it included breakfast - which every other hotel I have stayed in over the past many years also provided. But when we went to breakfast, Surprise, Surprise! we had to purchase our breakfast! It was not included in our room fee! All in all, this will be the last Hilton I will ever stay in. It's all big name, big price, and no luxury!

Posted by on 27 Sep. 2021

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Comment from Hotel Management

11 Oct. 2021 by Jessica Schneider; Front Office Manager

Hello Eileen! Thank you for taking the time to provide your feedback on your time with us. For the room, we use Lysol on high touch point services and high quality cleaning chemicals in the bathrooms to ensure maximum cleanliness. I do apologize that some of these cleaning chemicals may have left a strong odor in your room. I completely understand your frustration with the cost-we are in a very high demand area with this being our peak season-rates do fluctuate higher and lower based on these factors. Breakfast is a separately priced option, however we do have packages available online that include breakfast-that may have been what you saw when you were booking your room as one of the options. Additionally, we have other brands within the Hilton family that do offer complimentary continental breakfast, such as Hampton Inn, Homewood Suites, & Tru, to name a few. Those brands may be better suited for your needs in having breakfast included. Again, I truly appreciate your feedback and hope you decide to give us another chance in the future on your next visit to Auburn. Until then, take care & safe travels!

3 out of 5
Over priced when using Travelocity Very noisy

Posted by on 13 Sep. 2021

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Comment from Hotel Management

11 Oct. 2021 by Jessica Schneider; Front Office Manager

Hello Neil and thank you for taking a moment to provide feedback on your stay. I do apologize for any noise you experienced. It is always our goal to ensure you have a great stay with us. In the future, please feel free to reach out to any team member with any issues you may be facing during your stay so that we can work to make it right for you. Your happiness is our highest concern! We look forward to the next opportunity to welcome you back and provide you with an excellent stay. Until then, take care & safe travels!

5 out of 5

Posted by on 31 Dec. 2019

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Comment from Hotel Management

1 Jan. 2020 by Front Desk

Thank you for your review!

5 out of 5

Posted by on 12 Nov. 2019

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Comment from Hotel Management

15 Nov. 2019 by Front Desk

Thank you for your review!

5 out of 5

Posted by on 1 Nov. 2019

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Comment from Hotel Management

1 Nov. 2019 by Front desk

Thank you for your review!

About the Hilton Garden Inn Auburn

Location 74 State St, Auburn, NY 13021

Property Features

Hilton Garden Inn Auburn offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. The business-friendly Hilton Garden Inn Auburn also features a garden, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

  • 92 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2012
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Auburn offers 92 accommodations with MP3 docking stations and safes. Flat-screen televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Auburn hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Refinery Modern Fare - This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Garden Grille - This restaurant serves breakfast only. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.00–14.00 per person
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auburn Hilton Garden Inn
  • Hilton Garden Inn Auburn
  • Hilton Garden Inn Hotel Auburn
  • Hilton Garden Inn Auburn Finger Lakes, NY
  • Hilton Garden Inn Auburn Hotel
  • Hilton Garden Inn Auburn Finger Lakes
  • Hilton Garn Inn Auburn Hotel
  • Hilton Garden Inn Auburn Hotel
  • Hilton Garden Inn Auburn Auburn
  • Hilton Garden Inn Auburn Hotel Auburn

You should know

  • Pool access available from 7 AM to 10 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.