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Canopy by Hilton Cancun La Isla

4.5 star property
4.5-star luxury hotel near La Isla Shopping Mall, connected to a shopping center

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Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool, open 7:00 AM to 11:00 PM, sun loungers
1 bedroom, minibar, in-room safe, individually decorated
Daily buffet breakfast (USD 31 per person)
Outdoor pool, open 7:00 AM to 11:00 PM, sun loungers
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Spa

Explore the area

View in a map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪1 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪2 min walk‬
  • Place, Isla Dorada
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed (Panoramic View)

Junior Suite, 1 King Bed (Panoramic View) | Living area

Junior Suite, 1 King Bed (Panoramic View)

  • 59 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Double Room, 1 King Bed (Sunset Bay View)

1 bedroom, minibar, in-room safe, individually decorated

Exclusive Double Room, 1 King Bed (Sunset Bay View)

8.8 out of 10
Excellent
(12 reviews)
  • 32 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Nichupte Bay View)

Presidential Suite, 1 King Bed (Nichupte Bay View)

Presidential Suite, 1 King Bed (Nichupte Bay View)

  • 94 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Double Room, 2 Queen Beds (La Isla)

1 bedroom, minibar, in-room safe, individually decorated

Signature Double Room, 2 Queen Beds (La Isla)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, 2 Queen Beds (Sunset Bay View)

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room, 2 Queen Beds (Sunset Bay View)

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, 2 Queen Beds (Sunrise View)

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room, 2 Queen Beds (Sunrise View)

9.6 out of 10
Exceptional
(17 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, 1 King Bed (Sunrise View)

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room, 1 King Bed (Sunrise View)

9.2 out of 10
Wonderful
(13 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed (La Isla Room)

1 bedroom, minibar, in-room safe, individually decorated

Signature Double Room, 1 King Bed (La Isla Room)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Bed Room with Sunset Bay View

1 bedroom, minibar, in-room safe, individually decorated

Two Queen Bed Room with Sunset Bay View

  • Sleeps 4

View all photos for Two Queen Bed Room with Sunrise View

1 bedroom, minibar, in-room safe, individually decorated

Two Queen Bed Room with Sunrise View

  • Sleeps 4

View all photos for King Room with Sunrise View

1 bedroom, minibar, in-room safe, individually decorated

King Room with Sunrise View

  • Sleeps 2

View all photos for Master King Bed Suite with Nichupte Bay View

1 bedroom, minibar, in-room safe, individually decorated

Master King Bed Suite with Nichupte Bay View

  • Sleeps 4

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

1 bedroom, minibar, in-room safe, individually decorated

Premium Room, 2 Queen Beds (Sunrise View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunset View)

1 bedroom, minibar, in-room safe, individually decorated

Premium Room, 2 Queen Beds (Sunset View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Sunset View)

1 bedroom, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed (Sunset View)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium King Room with Sunset View

1 bedroom, minibar, in-room safe, individually decorated

Premium King Room with Sunset View

  • Sleeps 2

View all photos for Premium Two Queen Room with Sunrise Bay View

1 bedroom, minibar, in-room safe, individually decorated

Premium Two Queen Room with Sunrise Bay View

  • Sleeps 4

View all photos for Premium Two Queen Room with Sunset Bay View

1 bedroom, minibar, in-room safe, individually decorated

Premium Two Queen Room with Sunset Bay View

  • Sleeps 4

View all photos for One Bedroom King Suite with Panoramic View

Bathroom

One Bedroom King Suite with Panoramic View

  • Sleeps 2

Sunset Bay View King Room

  • Sleeps 2

1 King Bed Mobility/Hearing Access Ri Shower

  • Sleeps 2

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About the area

Cancun

Zona Hotelera stay.A stay at this Zona Hotelera hotel places you within half a mile (1 km) of La Isla Shopping Mall and 3 miles (5 km) of Aquaworld. Also, Iberostar Cancun Golf Course is within 3 miles (5 km) and El Rey Ruins is within 6 miles (10 km).

What's nearby

  • La Isla Shopping Mall - 2 min walk - 0.2 km
  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • Aquaworld - 9 min drive - 3.3 km
  • Tortuga Beach - 18 min drive - 7.0 km
  • Langosta Beach - 21 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Park Royal Cancun - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Andiamo - ‬5 min walk
  • ‪Los Chachalacos - ‬5 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Canopy by Hilton Cancun La Isla

4.5-star luxury hotel near La Isla Shopping Mall, connected to a shopping center
Canopy by Hilton Cancun La Isla offers its guests an outdoor pool, a fitness center, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business center and 3 meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the luxury Canopy by Hilton Cancun La Isla. Self parking is free.

This 4.5-star Cancun hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2020
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

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  • Spa
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The price is CA $136
CA $170 total
includes taxes & fees
Nov 19 - Nov 20
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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 31 per person
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Reviews

Canopy by Hilton Cancun La Isla Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 474 out of 682 reviews
Rating 8 - Good. 118 out of 682 reviews
Rating 6 - Okay. 38 out of 682 reviews
Rating 4 - Poor. 24 out of 682 reviews
Rating 2 - Terrible. 28 out of 682 reviews

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personable and accommodating stuff.
Stayed 4 nights in Jul 2025

2/10 Terrible

chyian

Travelled with family
No bueno
Stayed 3 nights in Jul 2025

8/10 Good

Oi Yin

Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OUTSTANDING SERVICE!

This hotel LITERALLY saved my vacation. I had a horrible experience at a previous one and my partner and I booked this one as an emergency because the first hotel didn’t have hot water. When we arrived we immediately noticed the difference in the hospitality and AMAZING service given by the staff. Dafne and Johnathan (Johnny) helped calm our nerves and put smiles on our faces. We could’ve literally cried. From helping us to our rooms, celebrating my partner’s birthday by giving us a celebratory cheesecake, clean rooms with all the hot water and towels we needed- I couldn’t have asked for a better experience. Thank you to the Hilton staff that saved our trip. We are forever grateful for the amazing experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Olaide

Stayed 2 nights in Mar 2025

10/10 Excellent

Yanet, MIAMI LAKE

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2025

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
The shower handle was broke and I had to call numerous times to fix the issue. I also checked out a day early and the hotel refused to give me a receipt since I booked thru Expedia. Now the hotel won’t confirm my discharge date
Stayed 4 nights in Jul 2025

10/10 Excellent

Adam

Stayed 1 night in Apr 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, excellent location and super functional rooftop with great views. Staff, very helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch customer service and great location

Customer service was 200%. Carlos BB, the bellhop was great. He provided us with info about the Hotel and the nearby areas. Dafne at the front desk was awesome. She was very friendly and helpful. She was able to up grade our room at our request. Maggie and Karla at the restaurant were very friendly and provided us with great customer service. Great customer service at this Hitel is a common theme. The service at the pool bar was great. A more mature atmosphere is also a common theme in this Hotel, which is what my wife and I were looking for. The location is great. Located right next door to La Isla Shopping Mall. This provided us with great restaurant and shopping options. From McDonald’s to several upscale restaurants, from Prada to local souvenir shops. The bus stops are located just one minute or less from the lobby, or if you prefer a private transportation service, you have may different choices.
Stayed 5 nights in Jul 2025

10/10 Excellent

Anna, Woodhaven

Liked: Cleanliness, amenities, property conditions & facilities
This is one of the best location I’ve ever stayed - right in the middle and close to everything. Whole crew is great, hardworking and always willing to help.
Stayed 8 nights in Jun 2025

10/10 Excellent

Jeovanny

Stayed 1 night in Jul 2025

10/10 Excellent

Kerra

Stayed 2 nights in Jun 2025

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice place to relax
Stayed 2 nights in Feb 2025

8/10 Good

Lesly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in May 2025

6/10 Okay

Dean, Vancouver

Stayed 3 nights in Mar 2025

10/10 Excellent

Vanness

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stayed for one night have no complaints. Food was great, location was great.
Stayed 1 night in May 2025

6/10 Okay

Khris

Travelled with family, Travelled with partner
Liked: Cleanliness
Okay
Stayed 1 night in May 2025

10/10 Excellent

RODRIGO, Miraflores

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel impecable. Está nuevo. Si bien no está frente al mar, tiene una gran piscina en el último nivel.
Stayed 1 night in May 2025

6/10 Okay

Keyana

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the Hotel is ok. The staff are wonderful and friendly. But the walls are paper thin and you can hear everything from your neighbors. A cough, a sneeze, even their tiktoks. We were given an accessible room which we were fine with, until we realized that there would be a connecting door to the neighbors next door within our room. Once they returned to their room we could hear everything they did. TikTok’s, coughing, conversations, using the bathroom, etc. There also a smell of urine within the room as well. We realized this, and asked for a room change, which the hotel was very kind and accepting of this and moved us immediately. Once we get to our new room and settled in, we realized we can still hear everything our neighbors did. In our new room the shower head shed black specs when the shower turned on. Not sure if it was mold or just the old plastic chipping off the shower head.
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience location
Stayed 4 nights in Apr 2025

10/10 Excellent

Joshua

Stayed 1 night in Mar 2025

10/10 Excellent

Raymond

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great view and service was great by the pool bartender and Feli the server
Stayed 4 nights in Apr 2025

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Property should offer a little bit more as in food and activities
Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great roof top pool and bar!! Live saxophone player. Bar tab was very reasonable!
Stayed 1 night in Apr 2025