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Cyan Cancun Resort & Spa

3.5 star property
3.5-star beachfront hotel near Delfines Beach

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Beach massages
Restaurant
Superior Suite, Sea View

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪14 min walk‬
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

8.0 out of 10
Very good
(73 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

7.4 out of 10
Good
(41 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

8.0 out of 10
Very good
(26 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

7.6 out of 10
Good
(64 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

On the beach.Within a 15-minute walk of this Zona Hotelera hotel, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 14 min walk - 1.2 km
  • El Rey Ruins - 19 min walk - 1.6 km
  • El Rey Ruins Trailhead - 19 min walk - 1.6 km
  • Delfines Beach - 2 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Royal Solaris Cancun - ‬4 min walk
  • ‪Zai - ‬13 min walk
  • ‪Azvl - ‬4 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk

About this property

Cyan Cancun Resort & Spa

3.5-star beachfront hotel near Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden, and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 155 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services.

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includes taxes & fees
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Guests can access their rooms with a mobile device.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 767 out of 1871 reviews
Rating 8 - Good. 434 out of 1871 reviews
Rating 6 - Okay. 287 out of 1871 reviews
Rating 4 - Poor. 165 out of 1871 reviews
Rating 2 - Terrible. 218 out of 1871 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

JONATHON, twentynine palm

Travelled with group
Liked: Cleanliness
Good room good staff
Stayed 5 nights in Jan 2026

10/10 Excellent

Thaddeus C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2025

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Couch was dirty, shower seal was leKing and makes floor wet. Biggest disappointment was air condition shuts off every 10 min.
Stayed 3 nights in Dec 2025

8/10 Good

Redeem

Stayed 4 nights in Dec 2025

6/10 Okay

Kathryn

Travelled with partner
Disliked: Property conditions & facilities
The room was basic and it needed a little TLC; the couch was very stained and dirty and the lamp was rusted and just needed paint. The shower head needs to be changed; it shoots water everywhere, this is an easy fix. The patio door was very hard to open inside and I almost got locked out because there’s no handle outside to pull the door open. The beach and pool access is beautiful and if the minor issues are fixed, it will be a very nice property.
Stayed 5 nights in Dec 2025

4/10 Poor

Aaron Taylor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nothing like the website. It is run down and dirty, and 2/3 of the front desk staff weren’t helpful at all. Biggest issue was that we stayed there for a spa experience, and the spa was shut down with no idea on when it will be open again. We had to make several trips with uber to get spa treatments as it was the whole purpose of our trip. My wife was really looking forward to a beach massage, but the alternate location didn’t have this service. All the surrounding hotels required that you were a guest to use the facilities. The Resteraunt was also out of half of the meal options, all of which were what we wanted to eat. So we had to uber all over for meals as well. I would not recommend, and will never stay at Cyan again.
Stayed 6 nights in Dec 2025

10/10 Excellent

Damaris

Stayed 1 night in Dec 2025

8/10 Good

Angela Maria

Disliked: Amenities
Good staff service. Old building, issues with hot water.
Stayed 9 nights in Dec 2025

10/10 Excellent

Masuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Dec 2025

8/10 Good

Nuri

Liked: Cleanliness, amenities
La habitación que elegí estaba super linda, amplia y con buena vista, sin embargo el jacuzzi no funcionaba y no abría la ventana. El restaurante tiene muy buen servicio y la comida está muy rica. Adicional el personal que te atiende es super amable. Por el precio está bien la propiedad y cerca hay una parada de camión, sin embargo está muy lejos del centro o de la vida nocturna. Consideren eso.
Habitación con jacuzzi
Habitación con jacuzzi
Entrada habitación con jacuzzi
Stayed 1 night in Aug 2025

10/10 Excellent

Behailu

Liked: Cleanliness, amenities, property conditions & facilities
Great ocean view room, beach access, pool with ocean view, cabana for afternoon cocktails in the shades, great staff, bar and restaurant on site, and they have travel guides on site that can make your day trip arrangement seemless & takes the guesswork out. Local bus will get you to Downtown Cancun, Marina, and night life or shopping mall. Ask the driver to & will tell you si or no.
Stayed 2 nights in Dec 2025

8/10 Good

Brian

The staff were friendly and helpful, but no one checked the room after the previous guest checked out: 1. None of the 2 ceiling lights worked - both had the light bulbs burned out. 2. The Hair Dryer did not work - the heat element worked, but the fan did not. 3. There was no coffee machine available so could at least make hot water for our own tea. It seems this and many other hotels just want us to buy anything from their restaurants, incl
Stayed 3 nights in Dec 2025

8/10 Good

Meenu

Stayed 4 nights in Dec 2025

2/10 Terrible

Christopher

Travelled with family
Disliked: Amenities, property conditions & facilities
there was no electricity from 2:00 pm to 5:00 pm. There was a fresh coat of paint by the windowsill in one of the rooms and no one warned us about it. We got stains on our clothes!!! the swimming pool was advertised to close at 9pm but they closed at 7pm. A painter came into the other room to do maintenance, he didn't know we had already checked in!!! We asked for pinas coladas at the pool but they couldn't make them due to lack of electricity. No elevators!! The place is so worn out! The only good thing was the location
Stayed 1 night in Dec 2025

10/10 Excellent

Chesnel

Stayed 8 nights in Dec 2025

2/10 Terrible

Charise

Disliked: Cleanliness, amenities, property conditions & facilities
Expedia customer service and management. Mold infested hotels that they are promoting with prior know.
Stayed 7 nights in Dec 2025

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
Staff at front counter, are extremely rude. Building is suffering from neglect, rooms are just a place to rest your head. The room furniture was all on a lean. Everything is an up charge from the bottle of water to the coke in the fridge to having someone come visit.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bogdan, Elmwood Park

Liked: Cleanliness, amenities, property conditions & facilities
Very nice super clean.
Stayed 3 nights in Dec 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Private beach peaceful beautiful swimming pool
Stayed 2 nights in Dec 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service
The hotel was obviously older and not in the best condition, but for the price and the amazing views it was worth it! I didn't spend much time in the hotel anyway. The beach could not have been more beautiful and they gave you loungers to lay on. The infinity pool was also beautiful. And the restaurant had excellent food and spectacular service! Overall, if you're wanting to save money and still have a great experience, this place will do that for you. The mini fridge was a definite plus as well!
Stayed 3 nights in Dec 2025

2/10 Terrible

Thuan D

Disliked: Cleanliness
Stayed 4 nights in Nov 2025

10/10 Excellent

yuri

Stayed 3 nights in Dec 2025

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
El restaurant le soy un 6 todo lo demas 10
Stayed 2 nights in Dec 2025

10/10 Excellent

Zyanya

Stayed 1 night in Dec 2025

2/10 Terrible

Suzanne

Stayed 1 night in Dec 2025