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Krystal Cancun

3.5 star property
3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, sun loungers
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Cafe
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Gaviota Azul Beach
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(64 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(65 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(59 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

On the beach.A stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and 6 miles (10 km) of Aquaworld. El Rey Ruins is within 6 miles (10 km) and Plaza Las Americas is within 9 miles (15 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 5 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 12 min drive - 3.9 km
  • Hotel Zone Beaches - 14 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Coral Café - ‬2 min walk
  • ‪Mediterraneo - ‬1 min walk

About this property

Krystal Cancun

3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center
Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • Elevator (36 inch wide door)

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000112/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Reviews

Krystal Cancun Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 575 out of 1417 reviews
Rating 8 - Good. 328 out of 1417 reviews
Rating 6 - Okay. 212 out of 1417 reviews
Rating 4 - Poor. 130 out of 1417 reviews
Rating 2 - Terrible. 172 out of 1417 reviews

Reviews

10/10 Excellent

Bianca

Stayed 1 night in Aug 2025

8/10 Good

MIRIAM CECILIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was very good, walking distance to nightlife specially coco bongo, It was a very good follow up regarding an issue with my room, the personal super nice and welcoming, the only thing I can point out they where trying to give us a “conference” in order to advertise the hotel and give us discounts if we hear the conference, they where very pushy with that and was a little bit annoying. But above all great hotel thank you so much.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bianca

Stayed 1 night in Aug 2025

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from restaurant, markets, clubs. Hotel staff is great, food was good, overall strongly recommend
Stayed 4 nights in Aug 2025

6/10 Okay

Johana, Denver

Travelled with family
Disliked: Staff & service, property conditions & facilities
This hotel is very outdated. The beds were hard as the floor and the staff was just eh. Nothing really stood out, would not stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Victor

Stayed 3 nights in Aug 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at the peak of the hotel area the view of the ocean is unbeatable. Also its just a short 6 minute walk to the club area.
Stayed 3 nights in Jul 2025

2/10 Terrible

Said

Stayed 1 night in Aug 2025

8/10 Good

Jesse

Stayed 4 nights in Aug 2025

2/10 Terrible

Cesar Guzman

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The food at the hotel was the worst I've ever experienced, and I've traveled all over the world. The accommodations were unacceptable; we had to switch rooms three times due to poor conditions. To make matters worse, the shower water was brown. While the hotel staff were polite and the location was great, I was very disappointed with my overall experience.
Stayed 12 nights in Jul 2025

4/10 Poor

ailiuj

Travelled with family
Liked: Cleanliness, staff & service
La.piscina es vieja ,las personas resbalan porque el piso de la piscina no es antiresbaladizo
Stayed 1 night in Jul 2025

6/10 Okay

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything. The room that we got needs some maintenance. There was not hot water in the shower. The food was decent the drinks selection not so much.
Stayed 3 nights in Jul 2025

2/10 Terrible

Socorro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do go here

Awful place to stay
Stayed 5 nights in Jul 2025

2/10 Terrible

Rene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful place

Ac wasn’t working and water kept coming out yellow
Stayed 6 nights in Jul 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Jul 2025

10/10 Excellent

yedizeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly
Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid at all cost

The customer service is awful the water was coming out yellow from our room and front desk said to let it run-it did not resolve -no hot water for 4/5 days of our stay and the front desk did nothing about it. No apologies or accountability for anything from the staff.
Stayed 7 nights in Jul 2025

8/10 Good

Manuel

Travelled with family
Liked: Staff & service
The front desk staff very nice and polite. They suited all of our needs. However; the hotel is dated with a large case of differed maintenance. Needs a much needed face lift!!
Stayed 2 nights in Jul 2025

4/10 Poor

Juan Carlos

Stayed 4 nights in Jul 2025

2/10 Terrible

Mayra

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room smelled of fresh paint-without proper ventilation. Our bathroom was dirty.
Stayed 1 night in Jul 2025

8/10 Good

Pernell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Yves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and Convenience A+

Great value - best bang for your buck and perfect location to tourist zone and Cancun proper. Needs a remodel at some point and add more activities and really needs a major restaurant boost internally. Nonetheless, it’s a great place to be and family friendly.
Stayed 4 nights in Jul 2025

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach is BEAUTIFUL
Stayed 7 nights in Jul 2025

6/10 Okay

Veronica

Stayed 3 nights in Jul 2025

6/10 Okay

Saul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
lo que no me gusto es que el cuarto olía mucho a humedad al parecer tenia mold en el techo solo lo pintaron se alcanzaba a mirar las manchas negras
Stayed 4 nights in Jul 2025