Ratings based on 56 Guest Reviews

Hear it directly from our travellers
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Great Family vacation

Posted Apr. 5, 2024 on HomeAway
Casa Chloe was a great place to stay in Cancun. It was convenient for our large family. Issues with one A/C unit and the oven were resolved promptly. Proximity to the beach was great, taking the beach chairs and umbrella with us several times. Kitchen had all the tools necessary to cook, and we even cooked out on the patio grill once. Overall a great experience!
5 out of 5
by A traveller from Minnetrista, MN, USA

Fantastic spot!

Posted Feb. 20, 2024 on HomeAway
The house is set up perfectly for a larger group with kids. The downstairs living room offered the kids a spot in the morning to wake up and watch tv. Ample living space to have late night conversations without disturbing those asleep. Overlooking the pool and super easy walk to the beach. The amenities are fantastic and host was very responsive. Will definitely be booking again.
5 out of 5
by A traveller

Great family vacation.

Posted Jan. 13, 2024 on HomeAway
We had a wonderful stay. Daniel was wonderful with communication and the house was perfect for several adult children. Great access to the beach and local restaurants. Security guard at front gate was great!
Comment from Hotel Management
Jan. 15, 2024 by VrboOwner, Hotel Management
Hello Amy I hope you arrived safe and happy at home. Thank you for your comments, and is great know thay you and your family had a great time. Was a pleasure you and your family stayed with us and we really appreciate that you take care very well our house. Hope to see you again next time Best regards Daniel E Laens Owner
5 out of 5
by A traveller

NICE POOL, GREAT LOCATION

Posted Dec. 28, 2023 on HomeAway
Our three-generation family of six found this villa perfect for our needs. The 4-year-old loved the shallow pool. The beach was a five-minute walk away, and we appreciated the chairs and beach toys. Roomy, clean and comfortable villa. Daniel responded almost immediately to emails. Kitchen is well stocked--we should have cooked more as all nearby restaurants are very expensive!
Comment from Hotel Management
Dec. 29, 2023 by VrboOwner, Hotel Management
Hello Linda I hope you arrived safe and happy at home. Thank you for your comments and is great know that you have had a great time and you enjoyed the house and Cacnun. Thank you to stayed with us, and you will be welcome again any time. Happy Holidays Best regards Daniel E Laens Owner
5 out of 5
by A traveller

Super little House

Posted Nov. 14, 2023 on HomeAway
Our stay in this super little house was excellent. The house has plenty of space, is in a really good area close to so many things, and the host is fantastic to work with and to reply quickly. There were small little things that could have been issues, but Daniel goes above and beyond to make sure you as the guest is taken care of and you can enjoy your stay. That to me was a huge plus and I would recommend anyone looking for a place to give this little house a try.
Comment from Hotel Management
Nov. 21, 2023 by VrboOwner, Hotel Management
Hello Iaiela I hope you arrived safe and happy at thome. Thank you for your comments, but is not to little house :) the house has 3982 FT2, but the most important thing is, you had a great time and you loved the house. I hope to see you in the near future again in Cancun. Thank you to stayed with us. Happy Holidays Kind regards Daniel E Laens Owner
5 out of 5
by A traveller

Spactacular Stay!

Posted May 30, 2023 on HomeAway
This was our first time booking through VRBO, & the experience was as best as we could have imagined! The property was clean & well kept, but it was the smallee details that made our stay enjoyable. A full 5 gal water jug was available, a full kitchen with ample cookware, glassware and plate settings were available. All we needed was just food & spices. The owner was available if/when we needed her. We definitely will book again in the future!
Comment from Hotel Management
May 31, 2023 by VrboOwner, Hotel Management
Hello Philip I hope you arrived safe and happy at home. Thank you for your comments and we are very happy that you enjoyed your vacation, and you liked the house. Thank you to take care very well our Residence, and I hope to see you next time again in Cancun. I wish you the best Best regards Daniel E Laens Owner
5 out of 5
by A traveller

Great space for group

Posted Apr. 23, 2023 on HomeAway
A group of 8 friends including myself stayed here for 3 nights while in Cancun and we really enjoyed our time at the property. It was located very close to the beach (5 min walk) and also had a nice, clean pool right outside of the unit. There were pool towels and beach chairs/umbrella for the beach which came in very handy. The bedrooms and common spaces in the unit were very spacious. Check in and out was easy. Would certainly recommend this property to anyone looking for a non-resort option in the main hotel zone of Cancun.
Comment from Hotel Management
Apr. 25, 2023 by VrboOwner, Hotel Management
Hi Erin Thank you for your comments, is great know that you had a wonderful time and you enjoyed the house and Cancun. Was a pleasure you stayed with us, and thank you to take care very good our Residence. Will be a pleasure see you again in Cancun Best regards Daniel E Laens Owner
5 out of 5
by A traveller from Whitestown, IN

Beautiful condo

Posted Apr. 12, 2023 on HomeAway
We had the most amazing time! Such a beautiful place! Loved the condo and the pool. The owner is absolutely amazing and determined to make sure everyone has an amazing time! The k you A+
Comment from Hotel Management
Apr. 14, 2023 by VrboOwner, Hotel Management
Hello Natalie I hope you and your group arrived safe and happy at home. Thank you for your comments and is great know that you had an excellent time and you enjoyed Cancun and the house. Was a real pleasure you stayed with us, and you have your second home in Cancun when you want to come back. Have a great year Kind regards Daniel E Laens Owner
5 out of 5
by A traveller

Great location

Posted Mar. 29, 2023 on HomeAway
We had a great stay and the location was great easy access to the beach and easy walk to the bus . There was 12 guests and we had more then enough room . Kitchen is updated and the bathrooms as well . The only bad thing was the Wi-Fi kept cutting out and they did not explain that the electricity is something you get 10 dollars a day for and if you go over that then you pay for it out of the deposit . So they check the meter before and after and then charge you the difference and release what is left . I stayed 3 days and went over by 15 dollars . Which we had the windows open most of the time and it was only in the 70's . This is a three story condo and it does have AC in all the rooms . Which would easily run over 10 dollars a day if you ran the AC all day . The first I seen of the electricity charge was when I got the email day before check-in . I do think this should be in the listing as a must know and a added expense .
Comment from Hotel Management
Apr. 5, 2023 by VrboOwner, Hotel Management
Hello Tera I hope you arrived safe and happy at home. I appreciate your comments but I need to clarify your comments. When you reserved the house you must to accept the Rental Agreement (which is in the platform) in that rental agreement, and in the Guest Rules as well, you have all details about the electricty and other conditions, if you didn't accept that you can not proceed with the reservation, so was not 24 hours that you know that, perhaps you didn't read it, I understand, but everything is clear at the moment of any reservations. We sent the letter 24/48 hours before your arrival to refresh the memory of the deposit and in the letter we send, are the check in instructions will all details to arrive at the house. When you put the AC in ON you must to close doors and windows, here in Mexico and more in Cancun in the Hotel Zone the electricity is expensive is not like in USA, I wish but not. Electricity is not our business, most of the time nobody had any extra consumption. About internet, I beleive was something specific from the Company Supply we have only one to choose, in the Hotel Zone you don't have 2 or more options to select a internet company, is only one, but we never had any problem. Thank you to stayed with us Best regards Daniel E Laens Owner
5 out of 5
by A traveller

Good option

Posted Mar. 27, 2023 on HomeAway
This was our first experience of renting a home with VRBO or anyone else and I am happy to say that the house was as it appeared in the photos. The mini splits in each bedroom and in the living room were great and kept things comfortable. We were very conscientious about using them only while sleeping at night or when spending time in the living room. We haven't got our payment for the "power deposit" so we will see how that works out. The location was within easy walking distance to the beach and we used the Cancun bus system to get around. There was a bus stop right on the corner by the property which was very handy. The pool was nice and well maintained and the grounds throughout the whole compound were immaculate. We used the pool a lot. The house was in a gated community and the guards were very friendly and helpful. There are a couple of things that can be improved: the washing machine was really slow and with one towel a piece for 8 days, we had to do some laundry. Having access to extra linens would be a great option: take a dirty towel, pick up a clean one. There were also a few maintenance issues that should be addressed. The only bathroom fan that worked was the one in the master bathroom. None of the 3 others worked and the bathroom on the main floor was very stinky. The bedroom door for the master bedroom was also very noisy when opening and closing it. The appliances other than the washer all worked well and there was adequate pans and kitchen utensils to do the basic cooking that we did. We got some prices from Marianne Barrie for a shuttle and some excursions. She was willing to schedule things for us but was also very expensive. The 30 minutes we spent on the laptop scheduling things on our own through travel websites was well worth our time. WiFi was adequate and what small amount we watched TV, it worked fine. Overall we had a great stay and would recommend staying there to friends and family.
Comment from Hotel Management
Mar. 27, 2023 by VrboOwner, Hotel Management
Hello Richard I hope you arrived safe and happy at home. Thank you for your comments, but Iilke to tell you some answers. About the electricity deposit we never kip the deposit, believe me is not our business, the only thing is you check out on Saturday 25 and today I sent you the information and asking your account to transfer the deposit, is the same with all our guests, perhaps you didn't take note that was a week end to refund you by transfer. The washing machine is like we have in any house is not industrial machine, and is for 6 towells, we use to wash some towells in the house some times, and works perfectlly. In all bathroom the fan 's are working, but you must to put in ON the break for the fan. Sorry for the door, we are going to double check. Was a shame that you didn't tell us that things, because we have 24 hours to fix any problem, that is our commitment with all our guests for more than 15 years, and you can see in all the reviews. About the tours & activities, usually 80% of our guests took our services, first of all for the quality, you have many different options with different qualities, some times activities without insurance or good prices because the service is not like we provide. For pick up's we provide private van's, with inusrance and lugagges included and USD 15 per person round trip I believe is not expensive, but I respect your opinion. The most important thing is you like the house and you enjoyed your vacation, I hope to see you again in the next trip to Cancun. Thank you to stayed with us. Best regards Daniel E Laens Owner