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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property
4.5-star beachfront property near Forum Beach

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Premium bedding, free minibar items, in-room safe, desk
Creator video
Meeting facility
Property amenity
2 bars/lounges, swim-up bar, poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Forum Beach
    ‪13 min walk‬
  • Cancun Convention Center
    ‪17 min walk‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(24 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(105 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(34 reviews)
  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • 359 sq m
  • Ocean view
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.2 out of 10
Wonderful
(7 reviews)
  • 67 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

8.8 out of 10
Excellent
(6 reviews)
  • 67 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(103 reviews)
  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • 415 sq m
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • 114 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • 303 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • 170 sq m
  • Lagoon view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • 170 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the area

Cancun

Beachfront retreat .Within a 15-minute walk of this Zona Hotelera property, you'll find Forum Beach and Cancun Convention Center. La Isla Shopping Mall and Gaviota Azul Beach are also within 2 miles (3 km).

What's nearby

  • Chac Mool Beach - 8 min walk - 0.7 km
  • Forum Beach - 13 min walk - 1.1 km
  • Cancun Convention Center - 17 min walk - 1.5 km
  • Gaviota Azul Beach - 3 min drive - 1.8 km
  • La Isla Shopping Mall - 4 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Señor Frogs - ‬3 min walk
  • ‪Snack Grand Park - ‬8 min walk
  • ‪Hard Rock Cafe Cancun - ‬12 min walk
  • ‪The Surfin Burrito - ‬6 min walk
  • ‪Coco Bongo Beach Party - ‬12 min walk

About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5-star beachfront property near Forum Beach
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A business center and meeting rooms are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 180 guestrooms or units
  • 6 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1167 out of 2194 reviews
Rating 8 - Good. 483 out of 2194 reviews
Rating 6 - Okay. 271 out of 2194 reviews
Rating 4 - Poor. 122 out of 2194 reviews
Rating 2 - Terrible. 151 out of 2194 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Channy

Liked: Cleanliness, amenities
It was great
Stayed 3 nights in May 2025

10/10 Excellent

Yuthnita

Stayed 3 nights in May 2025

10/10 Excellent

Joseph John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at Royalton Chic in the last 4 months! It just keeps getting better. Our butlers Ricardo and Gary were great! The took care of every one of our needs! I recommend the Diamond Club upgrade! The beach butlers were very friendly and helpful in getting us settled at the beach each day. The beach area is beautiful and very safe. We will be back!! 10 stars!!!!
Stayed 5 nights in May 2025

10/10 Excellent

Christian

Liked: Property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Joseph John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time i stayed at the resort in the last 4 months. I returned because i enjoyed it so much the first time and they definitely did not disappoint this time. I requested the same butlers Ricardo and his partner Gary and they were great! They set up everything for me including my early morning coffee while spending time looking at the sunrise! The trip was super relaxing. The beach butlers took care of us at the Diamond beach and they were all very personable and the beach was well kept! The grounds are keep very clean as was the suite. The food is excellent and the servers are very friendly. Iwould highly recommend this property and i will definitely be returning! Overall Excellent +++++
Stayed 5 nights in May 2025

6/10 Okay

Dan

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff at the resort was really the only thing that earned 5 stars. The pools were cold but sadly they were much warmer than the jacuzzi/ hot tub. The restaurants were closed or not taking reservations cause nothing was available, yet they were always empty Elevators were VERY slow. Sometimes took more than 5 mins to get to your floor. The rooms were nice. They were clean but the walls were paper thin so you heard everything going on outside. The cafe and gift shop were not open early enough. People like to go on the excursions and they pick up as early as 6:30am so you cannot get supplies for the day or even a coffee to start your day. I paid everything upfront yet. I still had secret charges when I got there for taxes and money to hold. There was no mini bar in the rooms, which is usually in every resort that is all inclusive. And you usually get top shelf liquor, not stuff that no one’s ever heard of. The friends I went with got the diamond club, which basically gives you nothing It took over two hours to be able to check in my room late. I had to keep coming back.
Stayed 5 nights in Apr 2025

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While Royalton Chic Cancun is a beautiful resort, our experience was marred by severe service failures and poor management. For over 33 hours, our room had no running water — no toilet, no shower, no ability to brush teeth or wash hands. The hotel’s only solution was to suggest we use the lobby restroom — 15 floors down with painfully slow elevators. This was not feasible, especially since my husband was bedridden recovering from dental surgery and suffers from Crohn’s disease. We were offered no apology and minimal communication. To make matters worse, the water was shut off again on our departure day. Although I was told they were considering reimbursing four nights, I’ve received no follow-up despite reaching out multiple times. Guests who accepted previous refund offers also report not receiving their compensation, which is deeply concerning. This situation was not only inconvenient, it was degrading and unsanitary. The resort’s failure to resolve it with urgency or compassion is unacceptable. I’ve been more than patient and hoped for a fair resolution, but their lack of accountability is shocking for a Marriott-branded property. Warning to future guests: If you expect basic amenities like running water or need accommodations for health concerns, be cautious. When things go wrong, you may be left completely on your own.
Stayed 8 nights in Mar 2025

10/10 Excellent

Jennifer Ramirez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful all inclusive resort with friendly staff
Stayed 6 nights in Apr 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying with Royalton. Solid food options, good parties throughout the venue. Great location to the clubs / downtown area .
Stayed 5 nights in Apr 2025

10/10 Excellent

Siobhan Ann

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Incredible stay at royalton chic. Was my first time here and I will definitely be back. The rooms were incredible, and the ocean view was very nice to wake up to every morning. The restaurants were delicious, the buffet had many options. The staff were very nice, however the service was a little under par for the price you pay for the resort. My friend and I were used to going into the buffet at other places, and being seated by staff, getting you your drinks, being personal and remembering you. We found at the buffet here, they would not remember to bring your drinks and it took very long, you would have to ask for coffee several times before receiving one. Kuri was very nice, kind, and friendly. Continued to bring us drinks and was very personable. The bartenders at the pool refused to give my friends and I 8 shots- there were 10 of us. We did tip the bartenders, and I tip the same at each resort I go to, however, they were unwilling to make more than a few drinks despite group size. Other than that, great resort and walking distance to the downtown area. Entertainment was great, night DJ was great. Wish there was more entertainment during the day, more music playing during the day.
Stayed 4 nights in Apr 2025

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
The mixed crowd and a more upscale way of partying
Stayed 3 nights in Apr 2025

8/10 Good

RHIANNON EREN BRID

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, incredible staff and service.
Stayed 5 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and accessibility
Stayed 4 nights in Mar 2025

8/10 Good

Clint Austin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some issues with check in initially (had paid for an ocean room but they had me in the “sunset” room). Was able to get an ocean room after providing my email receipt. Other than that, it was ok. Food pretty decent drinks and were good as well. What I really liked about the resort was the closeness to the beach and how the pool overlooks the ocean. Of note, the rooftop bar only includes soft drinks. You have to pay for alcoholic drinks and all food as it’s a “different company” that’s runs the rooftop bar.
Stayed 4 nights in Apr 2025

6/10 Okay

Steven

Travelled with partner
Disliked: Cleanliness
Food not so great
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing place was super clean. Staff were so nice. Loved everything about it.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ofrocina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

8/10 Good

Jamaal

Travelled with group
Liked: Amenities
Really nice resort. Pools, and beach area is well kept. Food is good
Stayed 3 nights in Apr 2025

10/10 Excellent

Cadarius, Houston

Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort!! Staff were so friendly, food was great, rooms were really nice, with fantastic views of the beach & ocean.
Stayed 7 nights in Mar 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

MD ASHRAFUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel
Stayed 4 nights in Mar 2025

10/10 Excellent

Sulaiman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this resort. If was convenient, clean, and the staff was wonderful. Can't wait to return for more fun in the sun.
Stayed 4 nights in Mar 2025

6/10 Okay

Sofiia

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Staff wouldn’t try to help unless you hold money in your pocket. Check in process took forever, elevators are super slow, getting drinks from the bar and even if you ask servers in the pool side to bring you drinks takes ages. Bed is constantly wet from a humidity and our sink in the bathroom was leaking and they said it would be fixed the next day, but they didn’t. My friends had food allergies, staff would ask if we have any restrictions and then completely ignore it. For no restriction diet people it was really good and I liked the variety of restaurants they have. The view obviously is perfect and nice thing that they have shower room so after check out you can stay for few more hours and take a shower after salt water. They also had same playlist for every evening « after party » and day activities. It’s an 18 resort and they had 2 nights of karaoke and 2 nights of bingo there for 5 days that I was there.
Stayed 4 nights in Mar 2025