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"A/C in room, approachable and friendly staff. Good breakfast (included) after 6am (tortilla, gallo pinto rice, eggs, sausage, bread, fruits, etc). Hotel shuttle included with room is frequent and 24hrs look for hotel logo on shuttle at designated area at airport. "

"I would like to begin by highlighting some positive aspects: initially, the team was very efficient in managing the addition of two extra days to our reservation and the transportation from the airport. Likewise, the staff was always very friendly and did their best with the available resources and the obstacles they faced. However, I regret to inform you that the hotel does not seem to be prepared for peak season in terms of staffing, towel availability, and cleanliness. My husband is a very light sleeper, and although we requested a room change because our stay was for two weeks, we were placed on the fifth floor, in the room next to the elevator and below the lounge. The noise of tables and chairs being moved until 10:30 p.m. made it extremely difficult for him to rest, and we could not be relocated because the hotel was full. On the other hand, I had a serious health issue related to the breakfast buffet. I was recovering from food poisoning for four days; after temporarily moving to another hotel to rest, I became ill again immediately after eating at the buffet upon my return. Additionally, we experienced daily inconveniences with the towel service, as we had to wait until after 4:00 p.m. to receive them. Finally, we noticed that the pool area does not have enough shade or seating for the number of guests. I usually leave positive reviews about my stays, but this time the experience was "

"The resort itself is beautiful. The staff is friendly and the drinks are strong. The food is not that good to be honest. "

"Good breakfast , helpful staff"

"Nos llevamos la mala experiencia que el check in era a las 3pm y nos hicieron esperar hasta casi las 5pm porque no estaban disponibles, y el personal se mostraba bastante estresado por la cantidad de personas con el mismo inconveniente y no fueron muy empaticos con los huéspedes. El hotel está un poco deteriorado, hay pasillos con alfombras en muy mal estado! El desayuno muy bueno y muy surtido "

"The rooms need alot of work. The rooms are not only outdated but they need maintenance. Alot of broken things in the bathroom for example like the glass tiles, outlets, towel hanger by the balcony etc. Our room smelled humid, my clothes left with that smell. We had 3 rooms reserved in the hotel and all 3 rooms looked as bad. Food was amazing!!!! The hotel not only has quantity but quality and the staff was so attentive! Entertainment was great! I give this hotel a 3.5 because of how the rooms looked and how outdated the hotel looks compared to the other side. Also I recommend to add a few more beach chairs by the beach area. We definitely want to come back but stay of the other side of the hotel, it was so much nicer than the side we stayed in. We love Costa Rica! "