Hampton Inn & Suites Chicago Southland-Matteson offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.
Hampton Inn & Suites Chicago Southland-Matteson also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free.
Smoking is allowed in designated areas at this Matteson hotel.
The hotel was under construction which was not notated when booking. There was NO WATER COULD NOT EVEN WASH UP from 9am to 6pm. I HAD TO LEAVE AND WASH UP AT A FRINDS HOUSE WHICH WAS 30 Mins away. I for refund and I would go to another hotel I was told they do NOT offer refunds and oh well there is nothing they could do to accommodate me for the problem. I would have NEVER booked this property if I had known. Also the room was very stinky like mold or mildew. I will NEVER RETURN to this property. This hotel really needs to be shut down. Upon checking the guy at the front desk was on his cell phone on a personal call and did not even acknowledge me. Horrible customer service and even terrible hotel conditions. I had better service at home! WILL NEVER RETURN! Oh also there was black particles coming out of the faucet once the water came on in the evening. Pictures below
I never received my 100 dollars back that they held I cleaned the room and didnât damage anything this is the second time they didnât return my money back
Overnight stay while in area visiting family . Had my 4 kids with me and we were all looking forward to using the pool area ! I would never book a hotel without a pool having 4 kids . I paid more than I was comfortable paying hoping it would be worth it . Well needless to say we checked in and got into our swim attire to go downstairs to swim for a few hours and pool was closed due to maintenance . We were all immediately upset and wanted to go elsewhere to enjoy our night . I went to front desk and they apologized and stated âoh there should be a sign up here somewhere â one minute later flipping a sign around now visible to guests checking in . How convenient. Then he proceeded to tell me thereâs no management on wknds and he canât refund me or compensate me Iâll have to call the manager Monday , extremely frustrating and annoying as I wouldâve booked a different place had I known .
Great hotel even better service! But I have never heard of a hotel charging you a deposit for every night you stay. We stayed for 6 nights so our deposit was 100/night equaling 600.00 this is very unreasonable!