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Fairmont Mayakoba

5.0 star property
5-star beachfront hotel near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Photo gallery for Fairmont Mayakoba

3 bars/lounges, swim-up bar, poolside bar
Property video
3 bars/lounges, swim-up bar, poolside bar
5 outdoor pools, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪21 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Fairmont, Room, 1 King Bed, Non Smoking

65-inch LED TV with satellite channels, TV, toys

Fairmont, Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking

Casita, Deluxe Room, 1 King Bed, Non Smoking

Casita, Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Signature Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Signature Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Canal view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Signature Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Signature Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Canal view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Casita, Signature Suite, 1 King Bed, Non Smoking

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

10.0 out of 10
Exceptional
(3 reviews)
  • Canal view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Casita, Room, 1 King Bed, Canal View, Beachside

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Room, 1 King Bed, Canal View, Beachside

  • Canal view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bambu Suite, 1 King Bed, Private Pool, Resort View

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Bambu Suite, 1 King Bed, Private Pool, Resort View

  • Canal view
  • 172 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Coral)

Suite, 1 King Bed, Non Smoking (Coral) | Terrace/patio

Suite, 1 King Bed, Non Smoking (Coral)

  • Canal view
  • 139 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Tortuga)

65-inch LED TV with satellite channels, TV, toys

Presidential Suite, 1 King Bed (Tortuga)

  • Canal view
  • 198 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Camaleon)

Presidential Suite, 1 King Bed (Camaleon) | Terrace/patio

Presidential Suite, 1 King Bed (Camaleon)

  • Ocean view
  • 205 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed

View all photos for Casita, Room, 2 Queen Beds, Canal View, Beachside

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Room, 2 Queen Beds, Canal View, Beachside

  • Canal view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

  • Canal view
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

10.0 out of 10
Exceptional
(6 reviews)
  • Resort view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

8.4 out of 10
Very good
(7 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 2 Queen Beds

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

Casita Signature, Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 89 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Beachfront

Premium Suite, 1 King Bed, Non Smoking, Beachfront | Living room

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms (Garden)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Room, Connecting Rooms (Garden)

  • Garden view
  • 88 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room, Connecting Rooms (Lagoon)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Room, Connecting Rooms (Lagoon)

  • Lagoon view
  • 88 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the area

Playa del Carmen

On the beach.A stay at this hotel places you within half a mile (1 km) of El Camaleón Mayakoba Golf Course and 3 miles (5 km) of Gran Coyote Golf. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).

What's nearby

  • El Camaleón Mayakoba Golf Course - 5 min walk - 0.4 km
  • Quinta Avenida - 11 min drive - 8.6 km
  • Playa del Carmen Main Beach - 11 min drive - 8.6 km
  • Maroma Beach - 13 min drive - 11.6 km
  • Xcaret Eco Theme Park - 21 min drive - 19.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive

Restaurants

  • ‪Restaurante Bistro - ‬11 min drive
  • ‪Restaurante Azul - ‬11 min drive
  • ‪Las Brisas Restaurant & Lounge Bar - ‬4 min drive
  • ‪Restaurante Hacienda - ‬9 min drive
  • ‪La Laguna - ‬2 min drive

About this property

Fairmont Mayakoba

5-star beachfront hotel near El Camaleón Mayakoba Golf Course
Some rates at Fairmont Mayakoba are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Fairmont Mayakoba , where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Playa del Carmen hotel is smoke free.

  • 401 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Fairmont Mayakoba offers 401 accommodations with safes and complimentary newspapers. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 65-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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The price is CA $1,302
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May 7 - May 8
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Property amenities

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Baby toys
  • Beach toys
  • Changing table
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 48 to 53 per person
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 65-inch LED TV with premium satellite channels
  • Pay movies
  • Streaming services

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 48 to 53 per person
  • Airport shuttle fee: USD 299 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.
Property Registration Number 008-007-006586/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen

Frequently asked questions

How close is Fairmont Mayakoba to the airport?

Fairmont Mayakoba is 26.1 mi (262-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont Mayakoba ?

As of Apr 11, 2026, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on Apr 16, 2026 start from CA $497, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont Mayakoba have an airport shuttle?

Fairmont Mayakoba offers an airport shuttle 24 hours a day, on request, for a charge of USD 299 per vehicle, roundtrip.

How close is Fairmont Mayakoba to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Fairmont Mayakoba offer free breakfast?

Free breakfast isn’t provided at Fairmont Mayakoba , but full breakfast is offered for a fee of between USD 48 and 53 per person. It's available every day from 7:00 AM to 11:30 AM.

Is there a casino at Fairmont Mayakoba ?

No, there is no casino at this hotel, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Fairmont Mayakoba ?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Fairmont Mayakoba ?

This hotel offers free self parking and valet parking.

Does Fairmont Mayakoba have a pool?

Fairmont Mayakoba features 5 outdoor pools and a children's pool.

Does Fairmont Mayakoba have a restaurant?

There are 8 onsite restaurants, offering options like Mexican cuisine, a beachfront location, and ocean views.

Does Fairmont Mayakoba have a spa?

This hotel has a spa, which features facials, detox wraps, and massages.

How close is Fairmont Mayakoba to downtown Playa del Carmen?

Fairmont Mayakoba is 4.9 mi away from Playa del Carmen.

Fairmont Mayakoba Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1001 reviews
Rating 8 - Good. 163 out of 1001 reviews
Rating 6 - Okay. 45 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

SYED SHAMEEL, NEW YORK

Stayed 5 nights in Feb 2026

10/10 Excellent

maximiliano

Stayed 3 nights in Jan 2026

10/10 Excellent

ANTONIETTA, SAN DIEGO

Stayed 1 night in Jan 2026

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms were clean and the staff was very friendly
Stayed 4 nights in Jan 2026

10/10 Excellent

harry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel overall .very luxurious room Great staff . Over all no complains. Over all only complaint is booking through Expedia is always a challenge in foreign countries . It is not well honourned
Stayed 6 nights in Dec 2025

10/10 Excellent

Cheyenne

Liked: Cleanliness, amenities, property conditions & facilities
It was amazing our room stay clean anytime we left I believe our cleaners name was Anna. She was so sweet and the staff overall at the entire resort was just amazing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely resort and excellent staff!
Stayed 7 nights in Dec 2025

10/10 Excellent

Ulises

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is fabulous in all aspects: facilities, food, service.
Stayed 2 nights in Dec 2025

4/10 Poor

Jacob

Stayed 2 nights in Dec 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is gorgeous and the staff is very kind and helpful. Love getting around by boat in the canals!
Stayed 6 nights in Nov 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds and friendly staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Stayed 8 nights in Nov 2025

6/10 Okay

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Some personal items were accidentally thrown out, tv didn’t work for first couple of days, room key was deactivated prior to checking out, pamphlets and/or maps not updated to reflect current resort fee. Staff was wonderful but operations needs some work.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful with lots of options for pools and beach. Staff were absolutely lovely, cheerful and helpful.
Stayed 5 nights in Nov 2025

8/10 Good

Beth

Stayed 4 nights in Nov 2025

10/10 Excellent

Kimberly mercedes

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

José María

Stayed 4 nights in Oct 2025

10/10 Excellent

PABLO J

Liked: Cleanliness, staff & service, amenities
Pretty good overall!
Stayed 3 nights in Oct 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Where to even begin about this property. We started our stay for four days and then went to go to Cozumel to dive. Our original plan was to go to Tulum after but we loved the Fairmont experience so much that we decided to come back after three days in Cozumel. In total we were at the Fairmont for ten days and I could of stayed for another month. First and foremost, the property. It is UNREAL, it is perfect for any sort of getaway. It is STUNNING and perfectly kept. Every room is perfect, no matter where you are. The staff, NOTHING LIKE THEM. They are dedicated, professional
Stayed 4 nights in Oct 2025

6/10 Okay

Daniel, Mill Valley

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Air conditioning was tricky and medicore/stuffy. I couldn't figure out how to turn on the ceiling fan. I couldn't find the switch. Everything was so far away. Always walking and asking for rides, then feeling guilty about tipping (there should be a NO tipping policy). Everyone was expecting tips and handouts. The taxi situation to town was a pain and they showed up late. Nearly messed up my plans. Felt trapped in the hotel and there was nothing easy to eat casually. The beach was nice and service with amenities was great (paddle boards, kayaks, etc). Buffet was mediocre. Kept having to ask for butter - which sounds silly but it wasn't available unless we ask (toast, pancakes, etc). The check in and out process was a pain. They make you sit while they 'find a room and talk and give you a fruit drink'. I just want to check in and get to my room. It souldn't be an 'experience'. The "Resort Fee and Ecological Fee" was silly. Felt like I was getting scammed with added fees. I always felt like I was trapped and every time I left my room I needed to spend money.
Stayed 2 nights in Oct 2025

10/10 Excellent

melissa

Stayed 4 nights in Oct 2025

10/10 Excellent

Heather Sue, Broomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best fall break with our kids! The property is beautiful, clean, kind staff, exceptional service! Highly recommend for all but def those with kids. Will be back again :))
Stayed 6 nights in Oct 2025

4/10 Poor

Daniel, Mill Valley

Stayed 1 night in Oct 2025