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Viceroy Riviera Maya All Inclusive

5-star property
Av. Fraccion 7, MZ 20 Lote 5 y 6, Playa del Carmen, QROO 1-855-887-0424
5.0 out of 5
Exceptional!
See all 3 travelocity Reviews

"One word, REJUVENATION! " More

By a verified traveller on Mon 06 Feb 2023

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Hotel Description

5-star beachfront property near Mamitas Beach

Beachside getaway

You'll be within half a mile (1 km) of Playa Xcalacoco and 2 miles (3 km) of Punta Esmeralda Beach with a stay here. Gran Coyote Golf and Playa 88 are also within 3 miles (5 km).

All-inclusive

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy the gym and free perks like full breakfast and WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and concierge services are also provided.

Luxury Villa, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $1,551* Per night/room 20 May - 21 May

Signature Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Viceroy Riviera Maya All Inclusive ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Viceroy Riviera Maya All Inclusive

Everyone (1) Couples (2) Family (2)
5 out of 5
One word, REJUVENATION!

Posted by on 6 Feb. 2023

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Comment from Hotel Management

23 Feb. 2023 by VRM TEAM

Dear Stojan, Thank you for your comment. We hope to be able to host you again very soon.Best regards. Pedro Lara, General Manager

5 out of 5
The staff was outstanding. I give a special shout out to Concierge Alberto Corona for going the extra mile for us in some special needs and arrangements. Minor issues were taken care of fast. .

Posted by , from Washington State on 12 Feb. 2020

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5 out of 5
If your looking for place to unwind and be pampered, this is the place.

Posted by on 7 Oct. 2018

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Comment from Hotel Management

18 Oct. 2018 by General Manager

Dear traveller, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge! Warm regards General Manager Pedro Lara

About the Viceroy Riviera Maya All Inclusive

Location Av. Fraccion 7, MZ 20 Lote 5 y 6, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Premium/non-domestic beverages not included
  • Buffet and à la carte dining
  • Room service not included
  • Minibar not included
  • Local beverages and soft drinks only
  • Basic alcoholic beverages included

Property Features

Viceroy Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Viceroy Riviera Maya All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the luxury Viceroy Riviera Maya All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 41 guestrooms or units
  • 2 dining venues
  • Built in 2012
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Viceroy Riviera Maya All Inclusive offers 41 air-conditioned accommodations with private plunge pools and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private Plunge Pool
  • Private balcony or patio
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Viceroy Riviera Maya All Inclusive has 2 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Viceroy Riviera Maya All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 14
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 16 percent of room rate

The resort fee includes:

  • Fitness center access
  • In-room coffee
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 2)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Viceroy Riviera Maya All Inclusive All-inclusive property
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya Inclusiv
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya All Inclusive All-inclusive property

You should know

  • This is an adults-only property and guests under 14 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.