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Sandos Playacar All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Maritime Terminal

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Photo gallery for Sandos Playacar All Inclusive

Aerial view
Property video
Family dining
Water park
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪9 min walk‬
  • Place, Playacar Golf Club
    ‪3 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

8.0 out of 10
Very good
(56 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed
  • Free WiFi

View all photos for Riviera Family Queen Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior Suite

8.2 out of 10
Very good
(98 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

7.2 out of 10
Good
(42 reviews)
  • Garden view
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed
  • Free WiFi

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | View from room

Platinum King Junior Suite

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Platinum King Master Suite

Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

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Ocean Riviera Paradise All Inclusive

Playa del Carmen
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.2 out of 5, Very good, 3,051 reviews
The price is CA $341
CA $418 total
includes taxes & fees
Jun 2 - Jun 3
Ocean Riviera Paradise All Inclusive

About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Xaman Ha Aviary and Playacar Golf Club. Paseo del Carmen and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

What's nearby

  • Playacar Beach - 3 min walk - 0.3 km
  • Piste Cyclable sur Paseo Xaman-Ha - 9 min walk - 0.8 km
  • Mahi Golf Course - 19 min walk - 1.6 km
  • Playacar Golf Club - 3 min drive - 1.8 km
  • Mayan Ruins of Playacar - 4 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪rosa roja - ‬10 min walk
  • ‪Viva Wyndham Maya - ‬14 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪Festival Grand Buffet - ‬2 min walk

About this property

Sandos Playacar All Inclusive

4-star beachfront property near Playa del Carmen Maritime Terminal
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2004
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Sandos Caracol Nature Resort & Water Park All Inclusive
Corasol
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.6 out of 5, Good, 1,425 reviews
The price is CA $345
CA $429 total
includes taxes & fees
Jun 6 - Jun 7
Sandos Caracol Nature Resort & Water Park All Inclusive

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorized watercraft
  • Pickleball
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

How close is Sandos Playacar All Inclusive to the airport?

Sandos Playacar All Inclusive is 20.3 mi (255-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Sandos Playacar All Inclusive?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Sandos Playacar All Inclusive on Jun 11, 2026 start from CA $323, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sandos Playacar All Inclusive have an airport shuttle?

Sandos Playacar All Inclusive offers an airport shuttle 24 hours a day, for a charge of MXN 2100 per person, one way.

How close is Sandos Playacar All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Playacar All Inclusive offer free breakfast?

Sandos Playacar All Inclusive does not offer free breakfast.

Is there a casino at Sandos Playacar All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (8-min drive) is nearby.

What time is check-in at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Playacar All Inclusive?

This property offers free self parking.

Does Sandos Playacar All Inclusive have a pool?

Sandos Playacar All Inclusive features 8 outdoor pools and a children's pool.

Does Sandos Playacar All Inclusive have a restaurant?

Yes, there are 9 restaurants on site.

Does Sandos Playacar All Inclusive have a spa?

Pamper yourself with a day at Spa Sandos, where you can enjoy facials, body wraps, and reflexology.

How close is Sandos Playacar All Inclusive to downtown Playa del Carmen?

Sandos Playacar All Inclusive is 2.3 mi away from Playa del Carmen.

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 555 out of 1383 reviews
Rating 8 - Good. 347 out of 1383 reviews
Rating 6 - Okay. 225 out of 1383 reviews
Rating 4 - Poor. 132 out of 1383 reviews
Rating 2 - Terrible. 124 out of 1383 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Colin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our ground floor room opened up to pool area which was relatively quiet, with a poolside cocktail bar and daily lunch served at the small restaurant. The hotel was very comfortable, with walkways through the jungle to the beach with many small mammals and lizards along the way. We loved the sustainability of the complex (no plastic bottles, straws etc) and excellent restaurants. The staff were super friendly and helpful, especially the Guest Experience team of Melisa, Zyanya, Mar & Maria who helped with excursions and restaurants. They also arranged a surprise cake to celebrate our anniversary, which was very nice. Overall, an excellent relaxing place, but does need some renovation during the offseason.
Stayed 11 nights in Feb 2026

4/10 Poor

Todd, Squamish

Room nice, resort has a lot of walking to get to beach. Kids got sick, lots of other people got sick. Norovirus
Stayed 4 nights in Feb 2026

8/10 Good

Richard James

Stayed 7 nights in Feb 2026

8/10 Good

Aleksandra, brooklyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All clean and in good shape, they forgot to restock mini fridge, we have had to call them about it, also haciendas got their own pools - ours was half empty until the day of the parties….
Stayed 6 nights in Feb 2026

8/10 Good

Chrystal-Lynn

Travelled with family and small children
Staff was mostly great, excellent food and rooms were clean and quiet. All bathrooms need upgrades and more attention. The night shows could use upgrades and be earlier than 9pm for families and the gym and coffee shop open too late in the morning for us. The layout of Resort was confusing and the maps were too-lots of walking which was hard on little kids.
Stayed 8 nights in Feb 2026

8/10 Good

Jacob Kevin Paul

Stayed 4 nights in Feb 2026

10/10 Excellent

Nosrat

The resort was great. We were part of a large party g
Stayed 6 nights in Feb 2026

10/10 Excellent

Fernando

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Feb 2026

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Our room was really nice. The food was excellent. The staff were very friendly and helpful. The only issue we had was that the resort is spread out so you had to take a trolley within the resort. The problem was that they only had two trolleys running so you would have to wait up to 20 minutes for your trolley. They need to add more trolleys
Stayed 4 nights in Feb 2026

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and comfortable. Cleanliness was good. Ventilation system was loud.
Stayed 7 nights in Feb 2026

10/10 Excellent

LaVaun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, clean rooms, beautiful pools.
Stayed 7 nights in Feb 2026

6/10 Okay

Kristen

Stayed 5 nights in Feb 2026

8/10 Good

Lori

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What really made the trip was the personal treatment and service from MELLISA, MARIA , and MAR.Tho I had no personal contact with Zyanya she did facilitate some of our bookings for the restaurants. I had left my iPad in a taxi when we came from the airport and Maria got me in touch with the right people and translated for me so I was able to get it back quite easily. The girls facilitated our bookings for the restaurants also helped sort out restaurant mishaps for our party of 12 ! A big thank you to them! It was always a pleasure to see and be greeted by them in the lobby and on the paths! We enjoyed the pools, slides, and entertainment. I especially loved the coffee bar!
Stayed 7 nights in Feb 2026

10/10 Excellent

Justin

Really excellent resort overall.
Stayed 6 nights in Feb 2026

10/10 Excellent

David James

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms,staff was great. Our personal Expedia guest services went above and beyond. Stage shows were very good. Food was good. The layout was ok but the grounds were beautiful
Stayed 10 nights in Feb 2026

6/10 Okay

Morgan

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Room - The room was in good condition. It was a little dirty in places but nothing too serious. They did not restock anything the whole time we were there. There was also not any snacks in the room, which was wierd Staff - It was not the best service I have ever had. The only people that seemed attentive were the people trying to sell you something. I only got a cocktail waitress to bring us drinks twice the whole time we were there.The staff at the restaurants refused to work with us. Resort - This resort is gigantic, if you don't want to walk miles upon miles a day, don't go here. Restauraunts - This was the worst part of our trip. It was absolutely impossible to get reservations for any of the restaraunts the whole time we were there. We were forced to eat the buffet. We finally got into a restauraunt by a fluke and they were not accomodating at all. We had two extra people in our party and they would not let them eat with us, they said they were full. The entire meal all the tables around us were completely empty. So for one, they could have eaten with us. But also, why is every single restaurant booked up every night when they are half empty? I am also used to resorts that have multiple bar and food options throughout the day. I was very very disappointed in this resort. Beach - Honestly , this was the only thing I liked about this resort. The beach is by far and away the best beach I have every seen in Mexico. It was gorgeous, clear water, white sand. Loved it.
Stayed 4 nights in Feb 2026

10/10 Excellent

Steven Charles

Travelled with group
Liked: Cleanliness, property conditions & facilities
The resort had absolutely the best helpful and courteous staff for a large well run resort. Zyanya, Mar, Melisa, and especially Maria, were stand out rock stars in making our guest experience top notch. They went above and beyond to help us have the best possible vacation.
Stayed 10 nights in Jan 2026

8/10 Good

Jun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great responsive staff. Decent sit down restaurants. Clean spacious rooms in the Haciendas. Amenities like hot tub and backyard pool added convenience for family with kids.
Stayed 7 nights in Feb 2026

10/10 Excellent

Jason c

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. Service is great. Food is excellent. Our room was clean and and the grounds were kept up very nice. Everyone is very friendly and courteous. Beach is great. Love the place. Will stay again:)
Stayed 7 nights in Jan 2026

8/10 Good

Michael Brayden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless when we checked in. Housekeeping was so so, it felt like half the room was cleaned each day. The resort is massive. Only draw back is the different level bracelets. There are a lot of areas one select people can go in.
Stayed 7 nights in Feb 2026

6/10 Okay

Natasha

Disliked: Amenities
We paid extra to have adults only and found very little amenities catering to adults only. Our room was surrounded by kids. If you want the best option you’ll have to pay even more for the elite status. On top of this, for the price we paid, our room was dated. Then, we were constantly locked out due to a faulty door knob. And our safe always glitched. The al a carte restaurants were ok. Two that we had were great one not so much. The property is very spaced out. For the size of the property there should be more options for meals. And it would be nice to see the meals changing at the buffet. It was the same food all the time. Food was sub par.
Stayed 7 nights in Feb 2026

8/10 Good

Michael A, Oaklyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I just want to thank the Sandos Expedia Guest Experience Team, who went above and beyond to make sure my family had a wonderful and special time at the resort! Mel, Mar, Maria and Zyanya helped with our dinner reservations, resort amenities, and also made sure both my wife and daughter had fantastic birthdays!!! I highly recommend seeking out their help when you are at the resort!!!! Thanks again ladies!!!!
Stayed 6 nights in Jan 2026

6/10 Okay

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Food wasnt always available and legnthy waits for room service. I was not made aware of or given an orientation to all the benefits of my elite braclet.
Stayed 3 nights in Feb 2026

10/10 Excellent

anita

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was lovely, but standout for us was the beautiful surprise of the Expedia Guest Experience Team; staff of Sandos Playacar, but dedicated to making us feel welcome, and ensuring we had the very best time during our stay. Thank you to Melisa, Zyanya, Majo/Maria, And Mariana for all that you did, from the welcome message before we arrived (and daily!) to ensuring we had reservations at specialty restaurants at a time that worked for us. YOU made our stay special! I had no idea such a team existed, and have not encountered one at other resorts, but heads up to anyone considering booking through Expedia: this team, at this resort, will elevate your stay and make it even more memorable.
Lovely room!
Adult only section pool
Early morning beach time, adult section. Always plenty of chairs!
Stayed 5 nights in Feb 2026

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My Husband and I went to this resort in the first week of February 25. Celebrating an anniversary. We stayed in building one near the beach. We didn’t have a view of the ocean but the forest outside of our deck was lovely to look at and gave us privacy. This is an older building. They need updated lighting, electrical outlets, and some color. But otherwise comfortable. It was a nice size hotel room which fit our needs. As part of our Expedia experience, we were treated very well and had meals in the à la carte restaurants at six of our seven nights. Our two favourites were the Italian and the Mexican. The French would be third to those. I would not repeat the Argentinian visit. This resort has so much to offer and not enough character. Space here to cover it all, but I would say that by using Expedia we had an amazing trip. the staff were incredible in the resort and we were never devoid of something to do places to eat and beauty all around. The beach is amazing. We especially enjoyed our stop at the coffee café and the Mexican burrito taco spot beside it. We don’t typically think of going back to a place afterwards because we like to change things up, but we would definitely take the family to this resort.
Stayed 7 nights in Jan 2026

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