Terasu Riviera Maya Hotel & Spa, en Xcaret offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.
The business-friendly Terasu Riviera Maya Hotel & Spa, en Xcaret also features spa services, a garden, and coffee/tea in a common area. An airport shuttle (available 24 hours) is available for a fee.
Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.
We had an amazing week. Itâs a place were you relax and if you want to go to Xcaret and Xplor, itâs so close. Playa del carmen was 15 minutes from the hotel and Xpu ha 20 minutes. We had rent a car for the week so it was easy to go everywhere. We had the chance to feed the monkeys. Thank you again !
The staff went above and beyond to assist with transportation and parks located nearby the staff walked with us to and from the parks to ensure we were safe.
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even betterâŠ. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if youâve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
We booked a three-night stay at this hotel but left right after checking in because the conditions were unacceptable.
There was a large hole right at the entrance with no warning signs or barriers, which was a serious safety hazardâespecially since we were traveling with our young child. The room itself was extremely dirty, with visible blood stains on the bed linens and a strong moldy odor. It was obvious the room hadnât been cleaned properly.
Within a short time of being in the room, our child developed a rash, so we left immediately and booked another hotel.
This place was unsafe and unsanitary, and I would strongly caution anyoneâespecially families with childrenâagainst staying here.
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.