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4.4 out of 5

"Loved the area, walking distance to downtown or bus stop right in front. Small grocery store and laundry on site. Did not use pool areas, so no info ... " More

By a verified traveller on Thu 06 Jun 2019

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Hotel Description

Family-friendly 3-star condo near Mount Norquay Ski Resort

In Banff

Within 2 miles (3 km) of this Banff condo, you'll find Banff Centre for Arts and Creativity and Banff Lake Louise Tourism Bureau. Tunnel Mountain and Cave and Basin National Historic Site are also within 3 miles (5 km).

Free water park, indoor pool

Free water park access, 2 spa tubs, and a 24-hour fitness center are all featured at this smoke-free condo. Bring the family and enjoy the children's pool, waterslide, and playground. Enjoy the indoor pool and perks like free WiFi.

Fireplaces, free WiFi

Boasting fireplaces, the 130 condos also offer free WiFi and kitchens. Flat-screen TVs come with cable channels, and other amenities include balconies or patios and dining areas.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Loft, 1 Bedroom

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Studio, 1 Queen Bed with Sofa bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Loft in Lodge

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Douglas Fir Resort and Chalets ratings based on 23 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Douglas Fir Resort and Chalets

Everyone (8) Couples (1) Family (1)
2 out of 5

Douglas Fir Needs Maintenance

Pros: We like the location.
Cons: Requires a lot of maintenance for the entire facility.
Location: Good bus service to downtown and Sulphur Mountain.
We checked in to find that the kitchen light didn't work. A call for repairs and 2 hours later a maintenance man showed up.He was unable to fix the light and after trying to change the bulbs, which didn't work he gave up. This was fixed the following day (PM). The wifi didn't work in he room. I had to go to the office to connect for the first 2 days. I finally worked on the 3rd day after getting them to disconnect the router and restart it. The fireplace lacked kindling wood and the protective screen kept dislodging when trying to open and close it. We have spent time at the Douglas Fir on many occasions, over the past 10 years and this is the first time we have not enjoyed our stay. To make matters worse was the high rates.

Posted by , from Vancouver, BC on 14 Jun. 2016

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2 out of 5
Overpriced dissapointment. A cheaply built 70's apartment complex cheaply furnished. This is two-star lodging. Soft mattress (no love if you know what I mean), the cheapest possible sheets and towels. My wife says it smelled musty. Our unit was partially below grade (basement windows in bedroom). 25-minute walk to Banff restaurants. Staff was unfriendly on arrival. In the lobby my wife asked if she could use the restroom and staff suggested she could go "across the street". After asking the staff what they did she was directed to a toilet in the registration building.

Posted by on 24 Jun. 2019

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5 out of 5

Posted by on 13 Jun. 2019

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4 out of 5
Loved the area, walking distance to downtown or bus stop right in front. Small grocery store and laundry on site. Did not use pool areas, so no info there. Staff was fantastic and helpful. Room was good size, basic kitchen supplies. Could use some updates and repairs, but still nice atmosphere. Front door and leaky toilet needs repair.

Posted by , from Utah on 6 Jun. 2019

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3 out of 5
Had to have key to room reset 3x. No reminding children of pool rules. Beds not comfortable. Someone smoking below our room so we couldn't have the sliding door open for fresh air. But view from room of mountains amazing.

Posted by on 11 Jul. 2018

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5 out of 5

will come back

Pros: The best experience, the water slid simming poor, the walk in villia style room, the smile of the staffs, the liqor shop on handy, quite and comfort,
The best experience, the water slid simming poor, the walk in villia style room, the smile of the staffs, the liqor shop on handy, quite and comfort, home feeling! I will come back next year with my family!

Posted by , from Beijing China on 4 Sep. 2017

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5 out of 5

Don't want to leave

Pros: The best experience, the water slid simming poor, the walk in villia style room, the smile of the staffs, the liqor shop on handy, quite and comfort,
The best experience, the water slid simming poor, the walk in villia style room, the smile of the staffs, the liqor shop on handy, quite and comfort, home feeling! I will come back next year with my family!

Posted by , from Beijing China on 4 Sep. 2017

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5 out of 5

Expensive

Pros: Staff is friendly and accomodating. Clean room. Close to town if that matters. I always come on Fathers Day weekend for a car event.
Cons: Price is to much
Location: Close to the campground. If you are a skier it is close to Mt Norquay. Lots of wildlife.
$155 a night US funds is a bit much, especially when I stay on the beach at Puerto Vallarta in a 1 bedroom condo and have the best restaurants in PV within walking distance. Also a Canadian friend from Saskatoon stayed at the Douglas Fir the same time as me and paid the same amount only in Canadian funds. With the dollar favoring the US at about $1 in US funds is equal to $1.32 in Canadian funds. Which means the Canadian friend is paying $117 per night in US funds after the conversion. So who is getting the extra $38? Travelocity or Douglas Fir? Or are they favoring the countryman over the other folks. I have stayed at this hotel several times and I will stay again. My gripe is the price.

Posted by , from Washington State on 19 Jun. 2017

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3 out of 5

Good location, could use some updates

Rooms are large and kitchen is useful, however the furniture is outdated and has a smell to it. Good for large families.

Posted by , from Toronto on 8 Jun. 2017

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5 out of 5

Fathers Day Weekend

Pros: Front desk was very helpful. Maid service was excellent. Safe in the room.
Cons: TV channels don't match up with the paper they give you. TV is only for late night as there is so much to do and see.
Location: Great Views, Close to Town.
For once the weather was good, not the best but at least it didn't rain every day. Douglas Fir is a great place to stay. Great views, close to town, has a grocery store near by. We will stay there again.

Posted by on 20 Jun. 2016

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About the Douglas Fir Resort and Chalets

Location 525 Tunnel Mountain Road, Banff, AB T1L1B2

Property Features

Douglas Fir Resort and Chalets offers its guests a complimentary water park, 2 spa tubs, a waterslide, and an indoor pool. A computer station is on site and WiFi is free in public spaces. A children's pool, a 24-hour fitness center, and a steam room are also featured at the family-friendly Douglas Fir Resort and Chalets. This 3-star Banff condo is smoke free.

  • 130 guestrooms or units
  • 4 levels
  • 24 buildings
  • Built in 1946
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Calgary Intl. Airport (YYC) (136.8 km / 85 mi)
  • Train station: Banff Station (2.4 km / 1.5 mi)

Room Amenities

Douglas Fir Resort and Chalets offers 130 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium cable channels and video-game consoles. Accommodations at this 3-star condo have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Fireplace
  • Private balcony or patio
  • Dining room
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours

Hotel Names

  • Douglas Fir And Chalets Banff
  • Douglas Fir Chalets Banff
  • Douglas Fir Resort
  • Douglas Fir Resort & Chalets
  • Douglas Fir Resort & Chalets Banff
  • Douglas Fir Banff
  • Douglas Fir Hotel Chalets
  • Douglas Fir Resort & Chalets Hotel Banff
  • Douglas Fir Resort And Chalets
  • Douglas Fir Resort and Chalets Condo
  • Douglas Fir Resort Chalets
  • Douglas Fir Resort and Chalets Banff
  • Douglas Fir Resort and Chalets Condo Banff
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.