4.5 out of 5

"The best experience, the water slid simming poor, the walk in villia style room, the smile of the staffs, the liqor shop on handy, quite and comfort, ... " More

By a verified traveller on Mon 04 Sep 2017

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Hotel Description

3-star ski condo near Mount Norquay Ski Resort

Mountain retreat

You'll find Tunnel Mountain and Banff Springs Golf Club close to this Banff condo. Also nearby are Banff Centre for Arts and Creativity and Banff Lake Louise Tourism Bureau.

Free water park, 24-hour fitness

Free water park access, 2 indoor pools, and 2 spa tubs are all featured at this smoke-free condo. Take advantage of ski passes and ski storage on site. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities.

Fireplaces, kitchens

Boasting fireplaces, the 130 condos also offer kitchens and balconies or patios. Other amenities include dining areas, sitting areas, and flat-screen TVs with cable channels.

Loft in Lodge

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
C$250 per night

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Loft, 1 Bedroom

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Studio, 1 Queen Bed with Sofa bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Douglas Fir Resort and Chalets ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Douglas Fir Resort and Chalets

Everyone (7)
2 out of 5

Douglas Fir Needs Maintenance

Pros: We like the location.
Cons: Requires a lot of maintenance for the entire facility.
Location: Good bus service to downtown and Sulphur Mountain.
We checked in to find that the kitchen light didn't work. A call for repairs and 2 hours later a maintenance man showed up.He was unable to fix the light and after trying to change the bulbs, which didn't work he gave up. This was fixed the following day (PM). The wifi didn't work in he room. I had to go to the office to connect for the first 2 days. I finally worked on the 3rd day after getting them to disconnect the router and restart it. The fireplace lacked kindling wood and the protective screen kept dislodging when trying to open and close it. We have spent time at the Douglas Fir on many occasions, over the past 10 years and this is the first time we have not enjoyed our stay. To make matters worse was the high rates.

Posted by , from Vancouver, BC on 14 Jun. 2016

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3 out of 5
Had to have key to room reset 3x. No reminding children of pool rules. Beds not comfortable. Someone smoking below our room so we couldn't have the sliding door open for fresh air. But view from room of mountains amazing.

Posted by on 11 Jul. 2018

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5 out of 5

will come back

Pros: The best experience, the water slid simming poor, the walk in villia style room, the smile of the staffs, the liqor shop on handy, quite and comfort,
The best experience, the water slid simming poor, the walk in villia style room, the smile of the staffs, the liqor shop on handy, quite and comfort, home feeling! I will come back next year with my family!

Posted by , from Beijing China on 4 Sep. 2017

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5 out of 5

Don't want to leave

Pros: The best experience, the water slid simming poor, the walk in villia style room, the smile of the staffs, the liqor shop on handy, quite and comfort,
The best experience, the water slid simming poor, the walk in villia style room, the smile of the staffs, the liqor shop on handy, quite and comfort, home feeling! I will come back next year with my family!

Posted by , from Beijing China on 4 Sep. 2017

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5 out of 5

Expensive

Pros: Staff is friendly and accomodating. Clean room. Close to town if that matters. I always come on Fathers Day weekend for a car event.
Cons: Price is to much
Location: Close to the campground. If you are a skier it is close to Mt Norquay. Lots of wildlife.
$155 a night US funds is a bit much, especially when I stay on the beach at Puerto Vallarta in a 1 bedroom condo and have the best restaurants in PV within walking distance. Also a Canadian friend from Saskatoon stayed at the Douglas Fir the same time as me and paid the same amount only in Canadian funds. With the dollar favoring the US at about $1 in US funds is equal to $1.32 in Canadian funds. Which means the Canadian friend is paying $117 per night in US funds after the conversion. So who is getting the extra $38? Travelocity or Douglas Fir? Or are they favoring the countryman over the other folks. I have stayed at this hotel several times and I will stay again. My gripe is the price.

Posted by , from Washington State on 19 Jun. 2017

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3 out of 5

Good location, could use some updates

Rooms are large and kitchen is useful, however the furniture is outdated and has a smell to it. Good for large families.

Posted by , from Toronto on 8 Jun. 2017

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5 out of 5

Fathers Day Weekend

Pros: Front desk was very helpful. Maid service was excellent. Safe in the room.
Cons: TV channels don't match up with the paper they give you. TV is only for late night as there is so much to do and see.
Location: Great Views, Close to Town.
For once the weather was good, not the best but at least it didn't rain every day. Douglas Fir is a great place to stay. Great views, close to town, has a grocery store near by. We will stay there again.

Posted by on 20 Jun. 2016

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5 out of 5

Douglas Fir regardless of weather

We loved the Douglas Fir hotel. We loved having a fireplace in our room. The weather turned bad and it was great having all the options for play in the hotel to keep the kids & adults happy. So many conveniences with the laundry and store adjacent to the hotel. The gym was too warm for comfortably running distances longer than 3 miles. Clean, convenient, comfortable, cozy, FUN & all around nice.

Posted by on 11 Sep. 2010

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5 out of 5

Douglas Fir Resort & Chalets

I stayed in five different hotels during my trip and Douglas Fir Resort & Chalets was my favorite.

Posted by on 26 Jul. 2010

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4 out of 5

Great place to stay, especially with kids!

Stayed in a studio room. Had a queen size bed, pull out couch, coffee table, lounge chair, fireplace, large flat screen TV, DVD player, and an electronic box for hooking up cameras and other devices to the TV. Had a full kitchen with pots, pans, and utensils. The pots stuck a little, but what can you expect. A pretty standard bathroom. Also had a balcony wth chairs and a fireplace stocked with wood. Underground secure free parking. The room was clean and nice, nothing spectacular. Free wireless internet. Two outstanding indoor water slides for the kids (and adults). Also a large hot tub area so the adults can relax when the kids enjoy the water slides. A nice workout room. Overall, an excellent stay and the kids loved it!

Posted by on 3 Jul. 2010

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About the Douglas Fir Resort and Chalets

Location 525 Tunnel Mountain Road, Banff, AB T1L1B2

Property Features

After a day on the snow, enjoy a relaxing soak in one of the 2 spa tubs and an invigorating swim in one of the 2 indoor swimming pools. Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. A computer station is on site and WiFi is free in public spaces. This ski condo also offers a children's pool, a 24-hour fitness center, and a sauna. Self parking is free. This 3-star Banff condo is smoke free.

  • 130 guestrooms or units
  • 4 levels
  • 24 buildings
  • Built in 1946
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Calgary, AB (YYC-Calgary Intl.)
  • Parking: Free self parking

Room Amenities

Douglas Fir Resort and Chalets offers 130 air-conditioned accommodations with fireplaces and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Accommodations at this 3-star condo have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. 42-inch flat-screen televisions come with premium cable channels and video-game consoles. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Fireplace
  • Private balcony or patio
  • Dining room
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Hotel Names