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Mount Royal Hotel

3-star property
138 Banff Avenue, Banff, AB 1-855-887-0424
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4.0 out of 5
Very good!
See all 8 Travelocity Reviews

"Even during a pandemic the service was still wonderful and efficient. From check in to check out it was seamless, and the room upgrade when we got the ... " More

By a verified traveller on Mon 13 Jul 2020

Points Of Interest

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Hotel Description

3-star hotel near Banff Centre for Arts and Creativity

Heart of Banff

Within a 5-minute walk of this well-placed hotel, you'll find Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. Banff Centre for Arts and Creativity and Banff Gondola are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a rooftop terrace, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the spa tub and perks like free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 133 guestrooms offer free WiFi and coffee/tea makers. Free local calls, hair dryers, and safes are also available.

Basic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$194* Per night/room 15 Jul. - 16 Jul.

Centennial Room (1 King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Centennial Room (2 Queen)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room Selected at Check In

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Mount Royal Hotel ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mount Royal Hotel

Everyone (2) Couples (3) Family (3)
5 out of 5
Even during a pandemic the service was still wonderful and efficient. From check in to check out it was seamless, and the room upgrade when we got there was a nice touch. The beds were super comfy and we felt like we had everything we needed in the room.

Posted by , from Calgary on 13 Jul. 2020

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3 out of 5
It was just ok for the price. May be invest more time looking for other property.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Anthonette| Front Office Supervisor

Thank You for your review. We appreciate your feedback.Indeed, Banff has 33 hotels unique on its own and are all worth checking out. The Mount Royal is a modern yet affordable hotel located in the very heart of the downtown. With its top notch location and outstanding guest relations , it 's not a surprise that it is considered as one of the top and best selling hotels in town. We hope you enjoyed your stay and looking forward to welcoming you back in town in the future!

1 out of 5
Our room was located in the worse side! View to another building, very noisy A/C! Not a great experience! ☹️

Posted by on 9 Oct. 2019

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Comment from Hotel Management

9 Oct. 2019 by Ryan Tait Asst. Front Office Manager

We're sorry you did not have a great experience with us. Our basic rooms are not guaranteed to have a view unfortunately, which is stated on our website. We can highly recommend our centennial rooms if you'd like a great view of the mountains. Our A/C both controls heating and cooling for the room, and doesn't usually make a huge amount of noise, unless set to a higher temperature. However we will be reviewing and checking our systems to make sure this problem doesn't occur again. We hope should you stay in Banff in the future, we can show you a real Mount Royal experience. Kind Regards, Ryan Tait Asst. Front Office Manager

4 out of 5

Posted by on 7 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Anthonette | Front Office Supervisor

Thank you for your review. We appreciate your feedback and look forward to welcoming you back to the hotel in the future

5 out of 5
Great location in the middle of town. Staff was friendly and room was clean. Would stay here again.

Posted by on 26 May 2019

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Comment from Hotel Management

26 May 2019 by Anthonette|Front Desk Supervisor

Thank You for your review. We appreciate your feedback and are glad to hear that our staff are friendly and the room is clean. We hope to welcome you back to the hotel in the future!

5 out of 5
Very convenient close to all store and restaurant.

Posted by on 12 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by Shana | Front Office Supervisor

Thank you for the review Jose, we appreciate the feedback. We are pleased you enjoyed your stay with us in the heart of downtown Banff. We hope to welcome you back to the hotel soon.

5 out of 5

Posted by on 14 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Ryan, Front Office Supervisor

Thank you very much for your review. We hope to see you again soon! Kind regards, Ryan

4 out of 5

Posted by on 27 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Karen, Front Office Supervisor

Thank you for your review, we appreciate your feedback. I am pleased you enjoyed your stay with us in the heart of downtown Banff. We hope to welcome you back to the hotel soon!

About the Mount Royal Hotel

Location 138 Banff Avenue, Banff, AB T1L 1A7

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. A computer station is on site and WiFi is free in public spaces. A spa tub, a rooftop terrace, and a library are also featured at the business-friendly Mount Royal Hotel. An airport shuttle at scheduled times and a ski shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 3-star Banff hotel is smoke free.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • Built in 1908
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Calgary Intl. Airport (YYC) (137.9 km / 85.7 mi)
  • Train station: Banff Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle and ski shuttle
  • Parking: Free self parking

Room Amenities

Mount Royal Hotel offers 133 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • LCD television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.

Tony Romas - This restaurant serves breakfast and dinner.

The Cascade Lounge - Onsite bar. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available at scheduled times from 9:00 AM to 10:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled times from 9:00 AM to 10:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 25 per person (approximately)
  • Airport shuttle fee: CAD 71 per person (one-way)
  • Airport shuttle fee per child: CAD 35 (one-way), (up to 15 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mount Royal
  • Mount Royal Banff
  • Mount Royal Hotel
  • Mount Royal Hotel Banff
  • Royal Mount Hotel
  • Mount Royal Hotel Hotel
  • Mount Royal Hotel Banff
  • Mount Royal Hotel Hotel Banff

You should know

  • Mount Royal Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.