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Mount Royal Hotel

3-star property
138 Banff Avenue, Banff, AB 1-855-887-0424
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4.1 out of 5
Very good!
See all 10 Travelocity Reviews

"Great view from our room of the mountains and the town. " More

By a verified traveller on Sun 28 Feb 2021

Points Of Interest

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Hotel Description

3-star ski hotel near Mount Norquay Ski Resort

Mountain retreat

Within a 5-minute walk of this well-placed hotel, you'll find Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. Banff Centre for Arts and Creativity and Banff Gondola are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a rooftop terrace, and a bar/lounge. Enjoy the ski shuttle and onsite ski storage. Guests will appreciate free perks like free self parking and WiFi in public areas.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 133 guestrooms offer free WiFi and coffee/tea makers. Free local calls, hair dryers, and safes are also available.

Room (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$99* Per night/room 10 May - 11 May

Centennial Room (1 King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Centennial Room (2 Queen)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room Selected at Check In

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Mount Royal Hotel ratings based on 10 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mount Royal Hotel

Everyone (2) Couples (4) Family (4)
4 out of 5
Great view from our room of the mountains and the town.

Posted by on 28 Feb. 2021

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Comment from Hotel Management

28 Feb. 2021 by Megan | Front Office Supervisor

Thank you for your feedback! We are delighted to see you enjoyed your stay. We hope to see you again soon.

5 out of 5
Location location location. Top notch elegance, very comfortable beds and really amazing pillows! Tasteful room design, not overly complicated, yet elegant. The bathroom is perfectly designed with high pressure water. Highly recommended.

Posted by , from Regina SK Canada on 20 Aug. 2020

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Comment from Hotel Management

21 Aug. 2020 by Ryan Tait - Front Office Manager

Dear Ziad, Thank you for taking the time to review us, it's great to hear you had a great stay and that you enjoyed the look and feel of our hotel so much! We hope to see you again soon! Kind Regards, Ryan Tait Front Office Manager

5 out of 5
Even during a pandemic the service was still wonderful and efficient. From check in to check out it was seamless, and the room upgrade when we got there was a nice touch. The beds were super comfy and we felt like we had everything we needed in the room.

Posted by , from Calgary on 13 Jul. 2020

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Comment from Hotel Management

15 Jul. 2020 by byungjoo | front desk supervisor

Thank you for staying with us. We are happy to hear that you have a good time with us in Banff. We hope to welcome you back in the near future. Have a wonderful day.

3 out of 5
It was just ok for the price. May be invest more time looking for other property.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Anthonette| Front Office Supervisor

Thank You for your review. We appreciate your feedback.Indeed, Banff has 33 hotels unique on its own and are all worth checking out. The Mount Royal is a modern yet affordable hotel located in the very heart of the downtown. With its top notch location and outstanding guest relations , it 's not a surprise that it is considered as one of the top and best selling hotels in town. We hope you enjoyed your stay and looking forward to welcoming you back in town in the future!

1 out of 5
Our room was located in the worse side! View to another building, very noisy A/C! Not a great experience! ☹️

Posted by on 9 Oct. 2019

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Comment from Hotel Management

9 Oct. 2019 by Ryan Tait Asst. Front Office Manager

We're sorry you did not have a great experience with us. Our basic rooms are not guaranteed to have a view unfortunately, which is stated on our website. We can highly recommend our centennial rooms if you'd like a great view of the mountains. Our A/C both controls heating and cooling for the room, and doesn't usually make a huge amount of noise, unless set to a higher temperature. However we will be reviewing and checking our systems to make sure this problem doesn't occur again. We hope should you stay in Banff in the future, we can show you a real Mount Royal experience. Kind Regards, Ryan Tait Asst. Front Office Manager

4 out of 5

Posted by on 7 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Anthonette | Front Office Supervisor

Thank you for your review. We appreciate your feedback and look forward to welcoming you back to the hotel in the future

5 out of 5
Great location in the middle of town. Staff was friendly and room was clean. Would stay here again.

Posted by on 26 May 2019

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Comment from Hotel Management

26 May 2019 by Anthonette|Front Desk Supervisor

Thank You for your review. We appreciate your feedback and are glad to hear that our staff are friendly and the room is clean. We hope to welcome you back to the hotel in the future!

5 out of 5
Very convenient close to all store and restaurant.

Posted by on 12 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by Shana | Front Office Supervisor

Thank you for the review Jose, we appreciate the feedback. We are pleased you enjoyed your stay with us in the heart of downtown Banff. We hope to welcome you back to the hotel soon.

5 out of 5

Posted by on 14 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Ryan, Front Office Supervisor

Thank you very much for your review. We hope to see you again soon! Kind regards, Ryan

4 out of 5

Posted by on 27 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Karen, Front Office Supervisor

Thank you for your review, we appreciate your feedback. I am pleased you enjoyed your stay with us in the heart of downtown Banff. We hope to welcome you back to the hotel soon!

About the Mount Royal Hotel

Location 138 Banff Avenue, Banff, AB T1L 1A7

Property Features

Getting to the slopes is a breeze with this mountain hotel's ski shuttle (surcharge). When the sun goes down, sip après-ski drinks in the hotel's bar. There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis. This 3-star Banff hotel is smoke free.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • Built in 1908
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Ski equipment storage
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Calgary International Airport (YYC) (137.9 km / 85.7 mi)
  • Train station: Banff Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle and ski shuttle
  • Parking: Free self parking

Room Amenities

Mount Royal Hotel offers 133 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • LCD television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Tony Romas - This restaurant serves breakfast and dinner.

The Cascade Lounge - Onsite bar. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CAD 71 per person (one-way)
  • Airport shuttle fee per child: CAD 35 (one-way), (up to 15 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mount Royal
  • Mount Royal Banff
  • Mount Royal Hotel
  • Mount Royal Hotel Banff
  • Royal Mount Hotel
  • Mount Royal Hotel Hotel
  • Mount Royal Hotel Banff
  • Mount Royal Hotel Hotel Banff

You should know

  • Mount Royal Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.