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Banff Caribou Lodge and Spa

3.5 star property
Spa hotel near Tunnel Mountain

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Photo gallery for Banff Caribou Lodge and Spa

Restaurant
Indoor pool
Corner Suite with Spa Bath | Room amenity
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

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521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Place, Banff National Park Information Centre
    ‪12 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Place, Tunnel Mountain
    ‪6 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(96 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(61 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(37 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(64 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(60 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Banff

City center stay.A stay at this Uptown District hotel places you within 3 miles (5 km) of Tunnel Mountain and 6 miles (10 km) of Lake Minnewanka. Banff National Park and Sunshine Village are within 12 miles (20 km).

What's nearby

  • Banff National Park Information Centre - 12 min walk - 1.1 km
  • Banff Lake Louise Tourism Bureau - 13 min walk - 1.2 km
  • Banff Centre for Arts and Creativity - 14 min walk - 1.2 km
  • Tunnel Mountain - 6 min drive - 1.1 km
  • Fairmont Banff Springs Bowling Centre - 6 min drive - 2.7 km

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • ‪A&W Canada - ‬6 min walk
  • ‪Good Earth Coffeehouse - ‬11 min walk
  • ‪The Canadian Brewhouse - ‬13 min walk
  • ‪Park Distillery + Restaurant - ‬14 min walk
  • ‪The Old Spaghetti Factory - ‬13 min walk

About this property

Banff Caribou Lodge and Spa

Spa hotel near Tunnel Mountain
Banff Caribou Lodge and Spa offers its guests a full-service spa, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 2 meeting rooms are available. Event space at this hotel measures 765 square feet (71 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Banff Caribou Lodge and Spa. Free self parking is available.

This Banff hotel is smoke free.

  • 190 guestrooms or units
  • 4 levels
  • 765 sq ft of conference space
  • 71 sq m of conference space
  • Built in 1993
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Reviews

Banff Caribou Lodge and Spa Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1564 out of 2865 reviews
Rating 8 - Good. 736 out of 2865 reviews
Rating 6 - Okay. 371 out of 2865 reviews
Rating 4 - Poor. 118 out of 2865 reviews
Rating 2 - Terrible. 76 out of 2865 reviews

Reviews

10/10 Excellent

Debbie, Arlington

Stayed 3 nights in Jul 2025

6/10 Okay

Angelo

Stayed 1 night in Jul 2025

10/10 Excellent

Purushotham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very convenient. Although, the property is old, they have tried keep it clean and tidy
Stayed 2 nights in Jul 2025

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant had excellent food. There was no swimming pool though there was a large hot tub type pool. There was no free coffee in the morning, which some other hotels have. The room was comfortable and well organized, but on the small side. Overall, it was a very nice hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Andrea

For the amount of money we paid we expected more. There was not enough parking so we had to park down the street. The staff didnt seem to make any apologies for this.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yoan

Stayed 2 nights in Jul 2025

10/10 Excellent

Dion, Los Angeles

Stayed 2 nights in Jun 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good and bad

We had a suite booked, which was lovely, had a jacuzzi bath with a view out the window onto the mountains, however at night/morning you had to climb into the bath to pull the blind down/up and the bath was quite high, so it was a struggle getting in and out, and I feel I’m fit for my age. The most bizarre thing was you get a coffee machine and tea bags in the room but they don’t supply milk, asked reception for some and they said they don’t supply it and suggested I tried in the keg (restaurant) within hotel, they said it would be $4 for a thimble full, walked down to petrol station and purchased 500ml for $3.99. Lastly, the height of the entrance to their underground car park is only 6ft 4” tall, we had a GMC Yukon which wouldn’t fit under so we had to park in the street, the reception gave me a ticket which showed we had paid for parking, I could only find one spot round the back of the hotel which was quite close to a fire hydrant, there were no signs or instructions, so I left the car there went back to reception and told them exactly where I had parked, they stated that was fine to leave it there, the following morning I had a $75 fine for parking within 5 meters of the hydrant. Not impressed, in the UK we don’t have fire hydrants so don’t know the dos and don’t, but you’d think the staff would, so be careful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
the room was excellent, staff was great, the hot tub was off the charts, and hiking trails are really close by and stunning!!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Yongjin

Travelled with family
Liked: Amenities
Friendly staff, roam pass is a plus
Stayed 4 nights in Jul 2025

10/10 Excellent

Angele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Clean and unique to the surroundings of Banff.
Stayed 2 nights in Jul 2025

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Toilet incredibly small, child size, plus the fixed shower hits my chest, nice place but the bathroom needs a bit more thought. Plus my truck didn't fit in the garage. Still we enjoyed the stay.
Stayed 3 nights in Jun 2025

2/10 Terrible

M. Larissa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is severely dated and NOT worth your money. Stay anywhere else. There’s no air conditioning and they provide an outdated fan covered in the dirt and filth of 100’s of past disappointed guests. We literally had to leave the hallway door open with the fan to get cold air into the room. The pool and hot tubs were out and had to walk to other hotels to use theirs. The elevator stalls before opening and it sounds like it’s about to fall. Horrible stay. Do NOT recommend.
Stayed 2 nights in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Yi Ching

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Joey

Stayed 2 nights in Jul 2025

8/10 Good

FNU

Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay , love the location
Stayed 3 nights in Jun 2025

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a good hotel, but not a luxury hotel. You are paying for the location. The staff are friendly, and room was clean, but the hotel itself lacks attention to detail. For example, there is a spa, but no bath robes or sandals are provdided. After taxes, we paid well over $700 per night, and there was no coffee bar, no shower cap, the room was tiny (I estimate under 200 ft2), and the guests were loud - not no mention gas-station quality, 1-ply toilet paper. It seems the hotel charges luxury rates, but then cuts corners at the expense of the customer experience.
Stayed 2 nights in Jul 2025

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, amenities
Property was nice but shower didn’t drain well. Restaurant a bit pricy for what it is. Staff was nice. Indoor large hot tub was good after a long day exploring.
Stayed 2 nights in Jun 2025

6/10 Okay

Bernadette

Stayed 1 night in Jun 2025

2/10 Terrible

Carolyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is dated and dirty. The furniture in the rooms is dirty and worn. Hot tub and pool out of commission. No drinking water in the rooms. Extremely disappointed for the exuberant price per night! If you are going to pay $500 a night, choose wisely.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, they were having issues with their sauna/hot tub but let us use another hotels which was super easy and great!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Tesfaye

Liked: Cleanliness, staff & service, property conditions & facilities
They charge parking
Stayed 2 nights in Jun 2025