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Banff Caribou Lodge and Spa

3.5-star property
521 Banff Ave, Banff, AB 1-855-887-0424
3.7 out of 5
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See all 10 travelocity Reviews

"Liked the location and the hot pools. Service at The Keg was good for dinner. However, our room was a bit rundown, a few broken items and hair remain ... " More

By a verified traveller on Sun 06 Mar 2022

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Hotel Description

3.5-star spa hotel near Banff Lake Louise Tourism Bureau

City center stay

At this Banff hotel, you'll be within half a mile (1 km) of Banff Lake Louise Tourism Bureau and 3 miles (5 km) of Cave and Basin National Historic Site. Tunnel Mountain and Banff Springs Golf Club are also within 3 miles (5 km).

Full-service spa, dining

A full-service spa, a spa tub, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $129* Per night/room 10 Apr. - 11 Apr.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Corner Suite with Spa Bath

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Banff Caribou Lodge and Spa ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Banff Caribou Lodge and Spa

Everyone (3) Couples (1) Family (7)
3 out of 5
Liked the location and the hot pools. Service at The Keg was good for dinner. However, our room was a bit rundown, a few broken items and hair remaining in bathroom of ceiling and in bathtub. Out of the 4 times over 3 days that we called the front desk for things we required, only once did it ever arrive. Luggage carts are difficult to find when needed, both upon arrival and departure we would search the different floors of the hotel and the parks to find a luggage cart. Not once did we have housekeeping check in to see if we required fresh towels, coffee or glassware and instead we went in search of these things ourselves. It wasn’t a horrible experience, but it certainly wasn’t a great one either.

Posted by on 6 Mar. 2022

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2 out of 5

Posted by on 22 Nov. 2021

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5 out of 5
Very nice . Will book again

Posted by on 9 Oct. 2021

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2 out of 5
The hotel rooms have no A/C and to open a window wasn’t an option because of traffic and train outside. My room wasn’t ready at check in time and was given a response that they had several rooms to clean from the weekend.

Posted by on 19 Jul. 2021

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5 out of 5
Facility was super clean, friendly and open as much as possible bc of Covid. Everyone was safe and following protocol

Posted by on 14 Feb. 2021

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4 out of 5
The hotel was really cute. The room was satisfactory. There is no air conditioning in any of the rooms. So it’s quite warm in the summer time. They brought us a fan to try to cool It down but it wasn’t enough. Clean hotel excellent and prompt concierge. We couldn’t use the pools due to COVID so make sure you see if it’s available if this is the specific reason you want this hotel. Other wise thumbs up!

Posted by on 2 Aug. 2020

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3 out of 5
Very nice appearance and great location, room was basic with an ok view of the side street, but it was hot with no a/c.

Posted by , from Fort Chipewyan, AB on 1 Aug. 2020

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5 out of 5

Posted by on 13 Jun. 2020

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5 out of 5
The room was amazing! We loved the loft style bedroom, the fireplace and two bathrooms!!!! Would definitely stay here again!!!

Posted by on 24 Sep. 2021

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3 out of 5
Le lit était inconfortable, pas d’air climatisé aussi, on avait réservé un chambre avec un balcon, quand on est arrivé ils ont dit qu’ils étaient complets et on ne pouvait pas changer de chambre.

Posted by , from Edmonton, AB on 12 Sep. 2020

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About the Banff Caribou Lodge and Spa

Location 521 Banff Ave, Banff, AB T1L 1H8

Property Features

Banff Caribou Lodge and Spa offers its guests a full-service spa, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 765 square feet (71 square meters) and includes conference space. Spa services, tour/ticket assistance, and a vending machine are also featured at the business-friendly Banff Caribou Lodge and Spa. Free self parking is available. This 3.5-star Banff hotel is smoke free.

  • 190 guestrooms or units
  • 4 levels
  • 765 sq ft of conference space
  • 71 sq m of conference space
  • Built in 1993
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Banff Station (1.5 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Banff Caribou Lodge and Spa has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Manicures and pedicures
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. A shield is in place between staff and guests in main contact areas and guests are provided with hand sanitizer. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Children stay free 16
  • Credit card pre-authorization
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00–30.00 for adults, and CAD 10.00–20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banff Caribou
  • Banff Caribou Lodge
  • Caribou Banff
  • Caribou Banff Lodge
  • Caribou Lodge
  • Caribou Lodge Banff
  • Banff Caribou Hotel Banff
  • Banff Caribou Lodge And Spa

You should know

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.