4.1 out of 5

"I got a king size bed with jacuzzi bath tub, a steam room that doubles as shower and a fireplace. Couldn't ask for more. The jacuzzi is perfect for re ... " More

By a verified traveller on Mon 28 Sep 2015

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Hotel Description

Family-friendly 3.5-star lodge near Banff Centre for Arts and Creativity

In Banff

You'll find Banff Centre for Arts and Creativity and Banff Lake Louise Tourism Bureau within 2 miles (3 km) of this Banff lodge. Canadian Ski Museum West and Banff National Park Information Centre are also within 2 miles (3 km).

Family-friendly fun

This lodge features an indoor pool and a fitness center. Families will appreciate the playground and onsite laundry facilities. Enjoy the sauna and perks like free self parking and a free area shuttle.

Free WiFi, refrigerators

The individually decorated guestrooms offer free WiFi and free local calls. Other amenities include refrigerators, microwaves, and TVs with cable channels.

Standard Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$180 per night

Studio Condo

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Suite, 1 Queen and 2 Twins

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Suite, 1 Queen and 1 King

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Condo, 1 Bedroom

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Mountain Cabin

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

Tunnel Mountain Resort ratings based on 33 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Tunnel Mountain Resort

Everyone (1)
5 out of 5

THE place for a romantic stay in Banff

Pros: Free Internet, Quiet, romantic, gas fireplace
Fantastic, romantic and unbelievable...sums up our room perfectly. A jetted tub for two, large king bed, gorgeous gas fireplace and double sinks..I love it, will return and highly recommend.

Posted by , from Alberta on 13 Jul. 2012

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1 out of 5

Unkempt sad looking hotel

When checking in, we were informed the pool was closed for cleaning and would be open the following day. Two days later, it still wasn't open. Our kids were disappointed. When you first enter our condo style room, you notice mold along the floor boards and damage from previous tennants. Yet a security deposit is collected from every visitor which is obviously never utilized appropriately. Beds hard. The room was never cleaned - not once in four days. Towels were not changed. There are four inch dust bunnies hanging from the ceiling. You better not snore with an open mouth! We ran out of toilet paper and the supply closet was locked so they weren't sure they could supply us with any more!! Wi-Fi never worked. I love Banff and love walking in to town from Tunnel Mountain but next time we will stay elsewhere.

Posted by , from Edmonton, Alberta on 28 Feb. 2012

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4 out of 5

comfortable room/space

Pros: Free Internet, Quiet
Cons: swimming pool in a separate building
Overall place was good, great space and views, quiet location although just few minutes drive to downtown. Clean and pleasant staff.

Posted by , from Calgary, AB, Canada on 23 Feb. 2012

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2 out of 5

Not my best experience

Pros: Free Internet
Cons: Noisy
This is such a beautiful setting, the accommodtion could be so much better. Our first room was excrutiatingly hot, even after turning the thermostat off and opening the patio door it wouldn't cool down, maintenance came to check it out (very quickly) at 4 a.m. Apparently we were above the boiler room and it is aways hot. We were given and had to move to another room (at 4:30 a.m.) with an outdoor entrance and credited that nights stay which was great but buggered up any plans for skiing the next day which was why we were there in the first place. Our room was never cleaned, the recycle was taken away but the carpet wasn't ever cleaned and since you walk directly from outside into the bedroom and the table is in the living room, the carpet was quite dirty, a dust buster or carpet sweeper would have been nice, at least. When checking in, we were given paperwork etc. stating their no tolerance policy on noise etc. after 11 p.m. Apparently this is just lip service, we listened to people yelling and partying until well after 2 a.m. As this was new years weekend we expected a little of that but 3 nights was a little excessive.

Posted by , from Crossfield, AB T0M, Canada on 11 Jan. 2012

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3 out of 5

This hotel needs renovating!

Pros: Quiet, bus into town right in front
Cons: No free Internet
This hotel would have been top of the line about 20 years ago but today, it needs some polishing. One thing I appreciated about this hotel was that it was clean. In order for me to stay here again, the price would have to be lower or it would need upgrades. The bed was rock hard, the bathroom tiles were dingy and falling off, the heating system sounded like a jet engine and the couch needed to be retired. The newest things in the room were the energy efficient light bulbs in the ceiling fan. I do really love this location, the staff is great and overall it is pretty quiet but I don't think the price reflects the quality of the rooms. Invest in some upgrades and Tunnel Mountain will be a gem again!

Posted by on 18 Oct. 2011

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5 out of 5

Nice hotel and great location

Pros: I love everything
Cons: Parking lot is too narrow so it's a little difficult to maneuver the car into/out of the parking space. Would be nice if they offer breakfast.
Location: Downtown Banff, Bow falls and surprise corner are all less than 3 km from this hotel.
I got a king size bed with jacuzzi bath tub, a steam room that doubles as shower and a fireplace. Couldn't ask for more. The jacuzzi is perfect for relaxation after a long day hiking, picture taking. It wasn't extremely cold when I stayed there (mid September) so I didn't use the fireplace at all but fire woods are provided for guests at no extra cost (self service to pickup the fire woods). My room is clean, large and modern looking. 42" LCD TV, a microwave oven, a refrigerator/freezer, coffee maker, electric kettle are provided. The kettle is perfect to boil water for my instant cup-a-noodle for breakfast. Hotel also provides 2 bus passes to get around town. It's free to hop on/off city buses but since I have my own rental car, I didn't use the free bus passes at all.

Posted by , from California on 28 Sep. 2015

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5 out of 5

Surprise, surprise

It may not look like much on the outside, but inside the hotel had very nice rooms -- ours was clean, modern, had a comfortable, enormous bed, amazing jacuzzi bath, steam shower, fridge and microwave.  Also, it wasn't in the middle of downtown Banff, which means it was quiet.  

Posted by , from Sacramento, CA on 15 Jun. 2013

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2 out of 5

Okay place to stay for a few days

Pros: Free Internet
Place has kitchen, free parking slot. Good for: families people who want to cook instead of eat out all the time couples on vacation

Posted by , from Seattle, WA on 26 Oct. 2012

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5 out of 5

Excellent for the price, clean, and comfortable: recommended!

Pros: Close restaurants, Free Internet, Quiet, clean pool
This was a lovely place to stay, it was clean, comfortable, and private. We especially liked the layout - having a couch and room to relax and a separate bedroom, the kitchen was nice as well and we would have definitely made use of it had we stayed longer than one evening. It was also private - with a nice view of trees from the sliding glass door. The staff was nice and helpful. Computer was down while we were there, so no internet and we were backpacking so didn't have our computers, but being unconnected was entirely a bad thing either! Overall I would definitely recommend Tunnel Mountain. We stayed elsewhere on the tail end of our trip (reservations made in advance and TMR was booked) and it was not nearly as nice, we wished we were back here.

Posted by , from San Francisco on 12 Sep. 2012

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2 out of 5

Disappointed in assigned room.

Pros: friendly staff
Cons: sliding glass door needs new window covering
Having prepaid, our reservation was secure, BUT I guess due to our late arrival, we were given the worst room in the worst location. It felt like a basement. :( The bed was comfy but the hide-a-bed which we had to use also, was downright disgusting!!! Thank goodness for multiple fresh sheets to cover up that mattress! Furnishings in living area were damaged and tacky.

Posted by on 31 Jul. 2012

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Property Features

Tunnel Mountain Resort offers its guests an indoor pool, a sauna, and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at the family-friendly Tunnel Mountain Resort. Free self parking is available. This 3.5-star Banff lodge is smoke free.

  • 96 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 1972
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Calgary, AB (YYC-Calgary Intl.) (136.9 km / 85.1 mi)
  • Train station: Banff Station (2.4 km / 1.5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Tunnel Mountain Resort offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Refrigerators and microwaves are provided. This Banff lodge provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in September 2018.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies


  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Special check-in instructions:

Additional policies and fees may apply when booking more than 3 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • Pets: CAD 25.00 per pet, per night, plus a deposit of CAD 25 per night
  • Maximum 2 per room (weight limit: 50 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 25 per night
  • Pet fee: CAD 25.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).