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4.1 out of 5

"I got a king size bed with jacuzzi bath tub, a steam room that doubles as shower and a fireplace. Couldn't ask for more. The jacuzzi is perfect for re ... " More

By a verified traveller on Mon 28 Sep 2015

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Hotel Description

3.5-star ski lodge near Mount Norquay Ski Resort

Mountain retreat

You'll find Banff Centre for Arts and Creativity and Banff Lake Louise Tourism Bureau within 2 miles (3 km) of this Banff lodge. Cave and Basin National Historic Site and Tunnel Mountain are also within 3 miles (5 km).

Family-friendly fun

This lodge features a fitness center and a sauna. Families will appreciate the playground and onsite laundry facilities. There's no skimping on freebies - guests receive free WiFi, free self parking, and a free area shuttle.

Free WiFi, refrigerators

The individually decorated guestrooms offer free WiFi and free local calls. Other amenities include refrigerators, microwaves, and TVs with cable channels.

Standard Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$99* Per night/room 11 Dec. - 12 Dec.

Studio Condo

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Suite, 1 Queen and 2 Twins

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Suite, 1 Queen and 1 King

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Condo, 1 Bedroom

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Mountain Cabin

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

Tunnel Mountain Resort ratings based on 35 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tunnel Mountain Resort

Everyone (3)
4 out of 5

Posted by on 6 Jun. 2019

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5 out of 5

THE place for a romantic stay in Banff

Pros: Free Internet, Quiet, romantic, gas fireplace
Fantastic, romantic and unbelievable...sums up our room perfectly. A jetted tub for two, large king bed, gorgeous gas fireplace and double sinks..I love it, will return and highly recommend.

Posted by , from Alberta on 13 Jul. 2012

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1 out of 5

Unkempt sad looking hotel

When checking in, we were informed the pool was closed for cleaning and would be open the following day. Two days later, it still wasn't open. Our kids were disappointed. When you first enter our condo style room, you notice mold along the floor boards and damage from previous tennants. Yet a security deposit is collected from every visitor which is obviously never utilized appropriately. Beds hard. The room was never cleaned - not once in four days. Towels were not changed. There are four inch dust bunnies hanging from the ceiling. You better not snore with an open mouth! We ran out of toilet paper and the supply closet was locked so they weren't sure they could supply us with any more!! Wi-Fi never worked. I love Banff and love walking in to town from Tunnel Mountain but next time we will stay elsewhere.

Posted by , from Edmonton, Alberta on 28 Feb. 2012

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4 out of 5

comfortable room/space

Pros: Free Internet, Quiet
Cons: swimming pool in a separate building
Overall place was good, great space and views, quiet location although just few minutes drive to downtown. Clean and pleasant staff.

Posted by , from Calgary, AB, Canada on 23 Feb. 2012

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2 out of 5

Not my best experience

Pros: Free Internet
Cons: Noisy
This is such a beautiful setting, the accommodtion could be so much better. Our first room was excrutiatingly hot, even after turning the thermostat off and opening the patio door it wouldn't cool down, maintenance came to check it out (very quickly) at 4 a.m. Apparently we were above the boiler room and it is aways hot. We were given and had to move to another room (at 4:30 a.m.) with an outdoor entrance and credited that nights stay which was great but buggered up any plans for skiing the next day which was why we were there in the first place. Our room was never cleaned, the recycle was taken away but the carpet wasn't ever cleaned and since you walk directly from outside into the bedroom and the table is in the living room, the carpet was quite dirty, a dust buster or carpet sweeper would have been nice, at least. When checking in, we were given paperwork etc. stating their no tolerance policy on noise etc. after 11 p.m. Apparently this is just lip service, we listened to people yelling and partying until well after 2 a.m. As this was new years weekend we expected a little of that but 3 nights was a little excessive.

Posted by , from Crossfield, AB T0M, Canada on 11 Jan. 2012

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3 out of 5

This hotel needs renovating!

Pros: Quiet, bus into town right in front
Cons: No free Internet
This hotel would have been top of the line about 20 years ago but today, it needs some polishing. One thing I appreciated about this hotel was that it was clean. In order for me to stay here again, the price would have to be lower or it would need upgrades. The bed was rock hard, the bathroom tiles were dingy and falling off, the heating system sounded like a jet engine and the couch needed to be retired. The newest things in the room were the energy efficient light bulbs in the ceiling fan. I do really love this location, the staff is great and overall it is pretty quiet but I don't think the price reflects the quality of the rooms. Invest in some upgrades and Tunnel Mountain will be a gem again!

Posted by on 18 Oct. 2011

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5 out of 5
We really enjoyed our stay here at Tunnel Mountain Resort! The updated rooms were lovely, modern, and very cozy! The room was quiet and had everything we needed for a week stay. The only thing I wish they had was a hot tub to use on those cold days. Otherwise, I highly recommend staying here for your trip to Banff. There was ample parking, a bus stop right next to it, a convenience store across the street, and a cute cafe or restaurant at the lodge across the street. Enjoy!

Posted by on 18 Sep. 2019

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5 out of 5

Nice hotel and great location

Pros: I love everything
Cons: Parking lot is too narrow so it's a little difficult to maneuver the car into/out of the parking space. Would be nice if they offer breakfast.
Location: Downtown Banff, Bow falls and surprise corner are all less than 3 km from this hotel.
I got a king size bed with jacuzzi bath tub, a steam room that doubles as shower and a fireplace. Couldn't ask for more. The jacuzzi is perfect for relaxation after a long day hiking, picture taking. It wasn't extremely cold when I stayed there (mid September) so I didn't use the fireplace at all but fire woods are provided for guests at no extra cost (self service to pickup the fire woods). My room is clean, large and modern looking. 42" LCD TV, a microwave oven, a refrigerator/freezer, coffee maker, electric kettle are provided. The kettle is perfect to boil water for my instant cup-a-noodle for breakfast. Hotel also provides 2 bus passes to get around town. It's free to hop on/off city buses but since I have my own rental car, I didn't use the free bus passes at all.

Posted by , from California on 28 Sep. 2015

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5 out of 5

Surprise, surprise

It may not look like much on the outside, but inside the hotel had very nice rooms -- ours was clean, modern, had a comfortable, enormous bed, amazing jacuzzi bath, steam shower, fridge and microwave.  Also, it wasn't in the middle of downtown Banff, which means it was quiet.  

Posted by , from Sacramento, CA on 15 Jun. 2013

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2 out of 5

Okay place to stay for a few days

Pros: Free Internet
Place has kitchen, free parking slot. Good for: families people who want to cook instead of eat out all the time couples on vacation

Posted by , from Seattle, WA on 26 Oct. 2012

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Property Features

Tunnel Mountain Resort offers its guests a sauna and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at the family-friendly Tunnel Mountain Resort. Free self parking is available. This 3.5-star Banff lodge is smoke free.

  • 96 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 1972
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Calgary, AB (YYC-Calgary Intl.) (136.9 km / 85.1 mi)
  • Train station: Banff Station (2.4 km / 1.5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Tunnel Mountain Resort offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Refrigerators and microwaves are provided. This Banff lodge provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in September 2018.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CAD 25.00 per pet, per night, plus a deposit of CAD 25 per night
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 25 per night
  • Pet fee: CAD 25.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mountain Tunnel
  • Tunnel Mountain
  • Tunnel Mountain Banff
  • Tunnel Mountain Resort
  • Tunnel Mountain Resort Banff
  • Banff Tunnel Mountain Chalet Hotel
  • Banff Tunnel Mountain Resort
  • Tunnel Mountain Chalet
  • Tunnel Mountain Hotel Banff
  • Tunnel Mountain Resort Lodge
  • Tunnel Mountain Resort Banff
  • Tunnel Mountain Resort Lodge Banff

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.ca/Banff-Hotels-Tunnel-Mountain-Resort.h16324-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.