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Tunnel Mountain Resort

3.5 star property
Family-friendly 3.5-star lodge near Upper Hot Springs

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Photo gallery for Tunnel Mountain Resort

Mountain Cabin | Living room
Deluxe Condo, 1 Bedroom Loft (3 Queen)
Interior entrance
Indoor pool
Hypo-allergenic bedding, blackout drapes, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Gym
  • Business services

Explore the area

View in a map
502 Tunnel Mountain Road, Box 1137, Banff, AB, T1L 1B1
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Surprise Corner
    ‪2 min walk‬
  • Place, Banff National Park Information Centre
    ‪19 min walk‬

Room options

View all photos for Studio Condo

Studio Condo | Private kitchen

Studio Condo

9.2 out of 10
Wonderful
(68 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Suite

Hypo-allergenic bedding, blackout drapes, iron/ironing board, free WiFi

Standard Suite

  • Sleeps 4

View all photos for Mountain Cabin

Bathroom

Mountain Cabin

  • Sleeps 8

View all photos for Deluxe Condo, 1 Bedroom (Loft - King, Queen)

Deluxe Condo, 1 Bedroom (Loft - King, Queen)

Deluxe Condo, 1 Bedroom (Loft - King, Queen)

9.2 out of 10
Wonderful
(47 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Mountain Cabin

Mountain Cabin

Mountain Cabin

9.0 out of 10
Wonderful
(39 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 Queen Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen and 1 King

Superior Suite, 1 Queen and 1 King

Superior Suite, 1 Queen and 1 King

9.4 out of 10
Exceptional
(50 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Suite, 1 Queen and 2 Twins

Superior Suite, 1 Queen and 2 Twins

Superior Suite, 1 Queen and 2 Twins

9.2 out of 10
Wonderful
(44 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Suite, 2 Queen Beds

Standard Suite, 2 Queen Beds

Standard Suite, 2 Queen Beds

8.0 out of 10
Very good
(26 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite with Queen and Twin Bed

Hypo-allergenic bedding, blackout drapes, iron/ironing board, free WiFi

Superior Suite with Queen and Twin Bed

  • Sleeps 4

View all photos for One Bedroom Plus Loft, Three Queens

Hypo-allergenic bedding, blackout drapes, iron/ironing board, free WiFi

One Bedroom Plus Loft, Three Queens

  • Sleeps 8

View all photos for Studio Condo

Hypo-allergenic bedding, blackout drapes, iron/ironing board, free WiFi

Studio Condo

  • Sleeps 4

View all photos for One Bedroom Loft Condo Queen And King

Private kitchen

One Bedroom Loft Condo Queen And King

  • Sleeps 6

View all photos for Deluxe Condo, 1 Bedroom Loft (3 Queen)

Deluxe Condo, 1 Bedroom Loft (3 Queen)

Deluxe Condo, 1 Bedroom Loft (3 Queen)

9.2 out of 10
Wonderful
(77 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Suite with Queen and King Bed

Hypo-allergenic bedding, blackout drapes, iron/ironing board, free WiFi

Superior Suite with Queen and King Bed

  • Sleeps 4

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  • Hot tub
  • Spa
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4.3 out of 5, Excellent, 2,989 reviews
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About the area

Banff

Tunnel Mountain District stay.You'll be steps from Surprise Corner and within a 10-minute walk of Bow River with a stay at this Tunnel Mountain District lodge. Victoria Glacier and Tunnel Mountain Trail are also within 2 miles (3 km).
View more Lodges in BanffOpens in a new window

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Surprise Corner - 2 min walk - 0.2 km
  • Banff National Park Information Centre - 19 min walk - 1.7 km
  • Banff Centre for Arts and Creativity - 20 min walk - 1.7 km
  • Banff Lake Louise Tourism Bureau - 4 min drive - 2.0 km

Getting around

  • Banff Station - 6 min drive
  • Calgary International Airport (YYC) - 94 min drive

Restaurants

  • ‪A&W Canada - ‬12 min walk
  • ‪The Canadian Brewhouse - ‬4 min drive
  • ‪Good Earth Coffeehouse - ‬4 min drive
  • ‪The Old Spaghetti Factory - ‬4 min drive
  • ‪PARK Distillery Restaurant + Bar - ‬4 min drive

About this property

Tunnel Mountain Resort

Family-friendly 3.5-star lodge near Upper Hot Springs
Tunnel Mountain Resort offers its guests an indoor pool, a sauna, and a fitness center. Public spaces have free WiFi. There's an onsite business center. Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Tunnel Mountain Resort. Free self parking is available.

This 3.5-star Banff lodge is smoke free.

  • 105 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 1972
  • Ski lift tickets
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
Tunnel Mountain Resort offers 105 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Televisions come with cable channels. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Bicycle rentals
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Playground
  • Sauna
  • Ski passes
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Mountain Tunnel
Tunnel Mountain
Tunnel Mountain Banff
Tunnel Mountain Resort
Tunnel Mountain Resort Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort
Tunnel Mountain Chalet
Tunnel Mountain Hotel Banff
Tunnel Mountain Resort Lodge
Tunnel Mountain Resort Banff
Tunnel Mountain Resort Lodge Banff

Tunnel Mountain Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1229 out of 1973 reviews
Rating 8 - Good. 500 out of 1973 reviews
Rating 6 - Okay. 158 out of 1973 reviews
Rating 4 - Poor. 48 out of 1973 reviews
Rating 2 - Terrible. 38 out of 1973 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with a group while running the Melissa's race. The cabin itself was well laid out, clean, and had enough room for our group. The staff was really friendly and helpful. I booked through expedia and was struggling to get them to help me change guest numbers to avoid extra fees. Even though that should have been on expedia to fix it, it was the hotel that helped- willingly and within minutes to make sure I was charged the correct amount. Thanks for the great stay and willingness to help!
Stayed 2 nights in Sep 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank y
Stayed 1 night in Sep 2025

8/10 Good

Angie

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was cozy and clean. I thought it was tight for 7 people. (Better for 6 or less.) The steam room and sauna are tired looking, but they worked. The dishwasher needed some adjusting to get it to slide out. The firewood bundles and free a.m. coffee are a nice touch.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the in room fireplace!
Stayed 2 nights in May 2025

10/10 Excellent

Bala, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable with transportation to Banff downtown. Minor improvements will make this place even better: There are no dressing mirrors other than the one in the bathroom in the premium suite we stayed in. No chain lock for the entry door.
Stayed 2 nights in Sep 2025

10/10 Excellent

Edward, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 2 nights in Sep 2025

10/10 Excellent

Hanmanth Rao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good place. We had great time. Staff is very responsive.
Stayed 2 nights in Sep 2025

8/10 Good

Carolynne

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2025

8/10 Good

Lynn

Travelled with partner
Liked: Staff & service
The condo itself was a great space that was clean and well stocked. The property could use some updating in terms of the laundry room, gym and just overall up keep. I would recommend to stay here! The staff was very helpful, our condo was the perfect size to cook meals and was clean and also a short distance into the town of Banff. About a 3-4 minute drive.
Stayed 5 nights in Sep 2025

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this unit had everything we needed but the lounge was grubby and carpet needs replacing. Staff were very helpful and friendly. Having public transport out the front was very convenient.
Stayed 3 nights in Sep 2025

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay at Tunnel Mountain and we would highly recommended everything about it. The free shuttle took the worry out of parking in town. Very quiet, Great beds and bathroom. The kitchenette was handy for breakfast. The staff were extremely friendly and helpful. Loved it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Juli Ann Williams

Stayed 4 nights in Aug 2025

6/10 Okay

Ali

Disliked: Cleanliness, property conditions & facilities, room comfort

Old, rundown, poorly managed

This was, emphasis on was once a beautiful property. Reviews and the rating stars are of the past not the present condition.the place is rundown, poorly managed and in desperate need of repairs, upkeep, maintenance and updating. It is so filthy, that we tossed the socks we used to walk on the floors. Equipment being old, and the place being filthy was topped by unfamiliar and unhelpful from the staff who attempted to help that seem to be unfamiliar with their property and their job. The carpets were old and dirty, couch was stained all over made you uncomfortable to sit and they laminated floor sticky even when you were walking with your socks on. Lack of care is present everywhere including all the remotes with the battery door hanging and not closing even the replacement ones that they gave us, a broken old coffee pot a percolator one that doesn't work, dry powder milk creamer coffee creamer and a tea selection that is only orange pico and a place that is Kitchener equipped by without a single roll of paper towel or anything to wipe with
Stayed 1 night in Sep 2025

10/10 Excellent

SSUHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is cozy, highly recommended for family vacation and staff are friendly!
Stayed 3 nights in Sep 2025

10/10 Excellent

Kelli, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place. Great staff. Nice area. My only complaint is that the beds aren’t very comfortable but other than that we really enjoyed staying here.
Stayed 1 night in Sep 2025

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for Banff, out of the town nuts regular free bus was good. The accommodation was clean and comfortable, good cooking facilities. The accommodation is behind the train line, so occasional train horn during the night. But would stay again.
Stayed 4 nights in Sep 2025

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

OK but surprises were negative not positive

Clean but property and room are dated. Furniture and carpet old and dirty appearance. There was no air conditioning!!! This should be clear when booking and was not for me. "Shuttle" to/from town is via a public transportation prepaid card - not any sort of private shuttle. No views. at least from our room location. It was fine, but for the high cost I expected a great deal more; we could have stayed downtown for same cost.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sviatlana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family getaway

It was a clean cozy hotel with pool for kids. They liked it. We will be back for sure!
Stayed 1 night in Aug 2025

8/10 Good

Jaiden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provided everything you could need. Great views!
Stayed 1 night in Sep 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms. Would come back for sure!
Stayed 1 night in Sep 2025

10/10 Excellent

Nitish

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property if you are staying with kid's
Stayed 2 nights in Sep 2025

10/10 Excellent

Jijo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful stay at the location with kids. Enjoyed our stay !!
Stayed 1 night in Sep 2025