The room itself was clean, spacious and quiet. I found the beds to be a bit soft for my liking, but enjoyed the hot tub, pool, underground parking and lobby sitting area. Our check in was horrible. We arrived early and was told to come back at 2pm by one lady. However, a different lady was there at 2pm and refused to check us in early… I believe because we had a dog with us. She said it was because our room was not ready, however because we had a dog and were waiting in the lobby for close to an hour, we could see the cleaning staff was long done with our room, the second room on the ground floor. It was disheartening because I asked for a wheelchair accessible room but couldn’t have one because we had our dog with us. It was difficult to watch 8 couples check in while we just sat there. Unfortunately, we will not stay again although we are regular visitors to Banff.