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4.3 out of 5

"I will definitely stay here again. Gorgeous view of the mountains and golf course along the river. Friendly staff members. Great food. Couldn' ... " More

By a verified traveller on Sun 11 Sep 2016

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Hotel Description

4-star ski resort near Mount Norquay Ski Resort

Winter getaway

You'll find Banff Centre for Arts and Creativity and Cave and Basin National Historic Site within 2 miles (3 km) of this Banff resort. Banff Lake Louise Tourism Bureau and Upper Hot Springs are also within 3 miles (5 km).

Golf course, health club

This smoke-free resort features a golf course, a full-service spa, and 7 restaurants. Take advantage of ski storage on site, and enjoy cross-country skiing and snowshoeing. There's fun for all ages with a children's pool and an arcade/game room, and families will appreciate the onsite laundry facilities.

Free WiFi, refrigerators

Offering conveniences like refrigerators and coffee/tea makers, the 764 guestrooms also have free WiFi and 24-hour room service. Satellite TV, premium bedding, and free newspapers are also available.

Fairmont Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$360* Per night/room 2 Jan. - 3 Jan.

Deluxe Queen Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Fairmont View Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Gold King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Gold View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Banff Springs ratings based on 36 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont Banff Springs

Everyone (4) Family (1)
4 out of 5

Castle in the mountains

Pros: Close restaurants, Quiet, president club
Cons: No free Internet
This was my first time staying at the Banff Springs and it was a great experience. The concierge was extremely helpful in planning activities. I proposed to my girlfriend on this trip and the hotel was key for helping to plan out the details. I highly recommend signing up for the Presidents Club. It's free to sign up and it gives you priority check-in and Free Wireless internet. We were given a complimentary upgrade to a deluxe suite and a bottle of champagne was in our room on arrival. If you get the chance to stay here it is an experience and something everyone should do at least once.

Posted by , from Edmonton on 4 May 2012

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Comment from Hotel Management

11 Oct. 2014 by Angela

Thank you for visiting The Fairmont Banff Springs. We are so pleased to know you enjoyed it very much, so perhaps you will come see us again!

5 out of 5

A realy castle!!! An amazing experience!

Pros: Close restaurants, Quiet, gold floor - free internet and breakfast, service
Staying at the Fairmont Banff Springs is an experience on its own. This unique hotel is often called The Castle of the Rockies and it is easy to understand why. Plus the service is amazing all through the hotel (valet, restaurants, front desk, etc). Perfect location in the mountain with stunning views, only a 20 minute walk (or short drive) from downtown Banff. The Banff Springs is historic hotel, it means: a lot of cachet (stunning lobby and shopping galleries) but it also means that not all rooms are alike (some smaller, some larger; etc). Make sure you plan time to explore the hotel and the grounds around it. The hotel also offers a great gym, a pool and a renowned spa. The restaurants of the hotel are also to recommend (including room delivery, I have tried a few things myself). If you like Sushi, Samurai is the best! Insider’s tip: if you can afford it I would totally recommend booking Fairmont Gold; it is a few more dollars but it includes a lot more: very personalize service, private check-in, access to the lounge on 5th floor with fantastic views (free breakfast, appetizers, and honor bar), free internet…. I hope you enjoy your stay as much as I enjoyed mine!

Posted by , from Vancouver on 1 Apr. 2012

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4 out of 5

It is the Banff Springs, after all.

Pros: Quiet
Cons: poor trim and crown finishing, large parking fee, not all rooms have view
3 of us, my wife and I and our 1 year old. We wanted a room with a view and needed a crib. Our first room had a little view of the valley, 2 queen beds and they brought a crib to the room. No king bed, we were told, they only had the 2 x queen bed room. It was a room in the old part of the hotel, but it must have been a million degrees. After 15 minutes of trying to sort the thermostat, a couple maintenance guys knocked on the door and informed us they needed to fix the heat/air con unit and were going to return with tools and ladders. I told them to wait while we change rooms. It is the Banff Springs, after all, and when I'm paying premium prices, I want perfection. I want to look at the valley and check out the hotel, not watch a maintenance guy do anything. We got a new room, a king with the window facing a concrete wall. I found the room very clean, nicely appointed and quite enjoyable. It had wood paneling and crown, but finishing short cuts were all over the place, such as joints in the middle of window trim instead of just one piece of wood, and no caulking in some obvious areas, which shows a rush job and inexperience. Not that I really care, but it is the Banff Springs, after all and I expected perfection. The restaurants were awesome and staff were awesome, and hotel feel was awesome. The only complaint was with our room situation mentioned above. That and the large parking fee is a bit cheesy.

Posted by on 5 Oct. 2011

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5 out of 5

This was the most awesome place I have EVER stayed!!!

Pros: Quiet, staff are amazing, ombiance incredible
The hotel is amazing and picturesque. The room was incredible and we were given a complimentary upgrade and allowed to check in 3 hours early. Every staff member from the front desk to the wait staff to the maids were friendly and so accomodating! It was absolutely the best holiday ever in the most beautiful setting.

Posted by , from Vernon, British Columbia on 5 Oct. 2011

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4 out of 5
The property it self was gorgeous the castle was stunning our room was a little small but other than that simply stunning

Posted by on 7 Oct. 2019

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Comment from Hotel Management

9 Oct. 2019 by Fairmont Banff Springs

Thank you for kindly taking the time to leave a review of your recent stay at the ‘Castle in the Rockies’. We believe William Cornelius Van Horne said it best, “Since we can’t export the scenery, we’ll have to import the tourists” and thanks to his vision we have been fortunate enough to share this spectacular castle with guests since 1888! Thank you again for your honest feedback as it is valuable for our teams! We hope to welcome you back again soon! – Fairmont Banff Springs

5 out of 5

Posted by on 7 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Fairmont Banff Springs

Thank you for leaving a rating of your recent experience and taking the time to post it. We hope you can join us again soon! - Fairmont Banff Springs

5 out of 5
All aspects of the hotel seee top notch. One of our finest hotel experiences.

Posted by , from Commack , NY on 18 Sep. 2018

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Comment from Hotel Management

19 Sep. 2018 by Fairmont Banff Springs

Thank you for the review and taking the time to post it, we truly appreciate it and hope you had a wonderful visit.

5 out of 5

Great location. Great hotel with long history.

I will definitely stay here again. Gorgeous view of the mountains and golf course along the river. Friendly staff members. Great food. Couldn't get a room at the Fairmont Lake Louise but this hotel was a great alternative.

Posted by , from NJ on 11 Sep. 2016

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Comment from Hotel Management

12 Sep. 2016 by Fairmont Banff Springs

Thank you for taking the time to post a review on your time here. We really appreciate the kind comments about our staff, this is something we will be sure to pass along. We hope you had a great time in Banff and we hope to see you again soon. -Fairmont Banff Springs

1 out of 5

My nightmare at this hotel

When we arrived on 8/8/14, my 2 queen bedroom resevation was changed to 1 king bedroom so my 21 old son had to sleep on the bunk bed. Baically we were paying $500/night for refugee camp. The hotel staff were very unresponsive to our request. We had to check out day early to escape the ordeal.

Posted by , from San Diego on 15 Aug. 2014

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Comment from Hotel Management

21 Feb. 2015 by Angela

We are very sorry to have received your review. We do hope that our colleagues did try to offer alternatives which is in our protocol to do. We will certainly investigate. The Fairmont Banff Springs

2 out of 5

Banff Springs Fairmont

A gorgeous historic building in a gorgeous location.  Service is wonderful.  Views are breath-taking.  However, rooms are quite small and not as large as they look on their website.  Expect a very small room for a very large price.

Posted by , from Castle Rock, CO on 28 Jul. 2013

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Comment from Hotel Management

12 Mar. 2015 by The Fairmont Banff Springs

Thank you for your review. We are pleased that you enjoyed the location and service. Our team will review your feedback as well as our website photos. We do hope you will return. The Fairmont Banff Springs

About the Fairmont Banff Springs

Location 405 Spray Ave, Banff, AB T1L1J4

Property Features

Have fun with onsite winter activities, including cross-country skiing, ice skating, and sledding and in warmer months, enjoy a round of golf at the onsite golf course. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Conveniences like ski storage and shopping on site allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in one of the resort's 3 bars/lounges. There are 7 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. This eco-friendly resort also offers an indoor pool, an outdoor pool, and a children's pool. Parking is available for a fee. This 4-star Banff resort is smoke free.

  • 764 guestrooms or units
  • 9 levels
  • 7 dining venues
  • 3 bars or lounges
  • Coffee shop
  • Ski equipment storage
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Calgary, AB (YYC-Calgary Intl.) (139.6 km / 86.7 mi)
  • Train station: Banff Station (2.5 km / 1.5 mi)
  • Property shuttles: Area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Fairmont Banff Springs offers 764 air-conditioned accommodations with video-game consoles and safes. Beds feature premium bedding. Televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

Bow Valley Grill - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

1888 Chop House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Waldhaus Restaurant - Overlooking the golf course, this restaurant specializes in German cuisine and serves dinner only. Open daily.

Samurai - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Castello Ristorante - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Number of hot springs - 1
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 50 per accommodation, per day
  • Maximum 2 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 30 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 29 per day
  • Valet parking fee: CAD 43 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banff Fairmont
  • Banff Fairmont Springs
  • Banff Springs
  • Banff Springs Fairmont
  • Fairmont Banff Springs
  • The Fairmont Banff Springs Hotel
  • Fairmont Springs Banff
  • The Fairmont Banff Springs
  • Fairmont Springs Hotel Banff
  • Springs Banff
  • Fairmont Banff Hotel
  • Fairmont Banff Springs Hotel
  • Fairmont Hotel Banff
  • The Fairmont Banff Springs Banff
  • The Fairmont Banff Springs Hotel Banff
  • Fairmont Banff Springs Resort
  • Fairmont Banff Springs Banff
  • Fairmont Banff Springs Resort
  • Fairmont Banff Springs Resort Banff

You should know

  • Pool access available from 6 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of Historic Hotels of the World.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.