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4.0 out of 5

"Great customer service from everyone that I came into contact with. " More

By a verified traveller on Fri 04 Oct 2019

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Hotel Description

3-star romantic hotel near Banff Centre for Arts and Creativity

In Banff

Within 2 miles (3 km) of this well-placed hotel, you'll find Banff Centre for Arts and Creativity and Banff National Park Information Centre. Banff Lake Louise Tourism Bureau and Tunnel Mountain are also within 3 miles (5 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Free self parking, a terrace, and a garden are also offered.

Free WiFi, comfy beds

The 52 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. TVs come with satellite channels, and other amenities include free WiFi and free local calls.

Standard Room, 2 Double Beds (Standard Woodland with 2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$173* Per night/room 29 Jun. - 30 Jun.

Deluxe Room, 2 Double Beds, Mountain View (Deluxe Valley Room with 2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Room with Adventure Pass

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Mountain View (Deluxe Valley King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Standard Woodland King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Juniper Hotel ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Juniper Hotel

Everyone (6) Family (1)
4 out of 5
Room 229 constant ventilation noise. Making hard to fall to sleep. Room size smaller than usual hotel’s. Outdated big TV furniture that do not match the nowadays style.

Posted by on 2 Jan. 2019

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5 out of 5
Great customer service from everyone that I came into contact with.

Posted by on 4 Oct. 2019

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Comment from Hotel Management

4 Oct. 2019 by Juniper Front Desk

We appreciate your feedback! We pride ourselves in providing our guests excellent customer service. We hope to welcome you again in the Rockies! Thank you.

3 out of 5
The view is beautiful but unfortunately it is right over a highway. Our Room AC was not working and despite our inquiring to get it fixed, this was never done and it was quite hot the day of arrival and till late evening. On a bright note, the restaurant is excellent.

Posted by on 9 Aug. 2019

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Comment from Hotel Management

9 Aug. 2019 by Juniper Front Desk

Thank you for your review. Sorry for this communication breakdown, maintenance stopped by your room to inspect the A/C when you were in the restaurant, but unfortunately he couldn't fix the issue right away, so the front desk agent tried to call your room a few times and left a voicemail on your phone to contact the FD for further assistance, which might have been missed.We are glad that you enjoyed our bistro and views from the room, hopefully you enjoyed your stay in Banff and we will have a chance to welcome you again.

5 out of 5
Nice rooms with a view. Good vibe. Fantastic restaurant.

Posted by on 6 Jul. 2019

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Comment from Hotel Management

6 Jul. 2019 by Danielle

Thank you for taking the time on reviewing us and we are glad you had a good stay. We hope to see you back.

4 out of 5
amenities not up to par. bottles are made of very hard plastics and difficult to use. one has to squeezed the bottle with both hands to dispense the content. we stayed for 2 nights. no replacement of any of the bottles used, the towel for the bath room floor wasn't even replaced, worse yet, the shower wasn't cleaned for the day because we can see the strands of hairs from the previous day. Although there are only 2 floors, there is no elevator to use. Better make sure you can tow your own luggage up the stairs!!!!

Posted by , from San Jose, CA on 17 Sep. 2018

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4 out of 5

Great Views of Rundle Mountain

Clean - Close to town - Great view of Rundle Mountain and the town of Banff. Room and bathroom both very small. Clean - comfortable - but small.

Posted by on 7 Jul. 2018

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3 out of 5

Nice Boutique Hotel

Pros: Price was fair, bed was comfortable.
Cons: Put in an elevator. Put a better lamp behind the chair to allow reading there.
Location: Skiing was OK, not spectacular, although it did snow quite a bit soon after I left. Touring was awesome, Lake Louise and Calgary are both easy drives.
I booked a cheap room in the hotel - small room with a king bed on the mountain side, i.e. view of the parking lot rather than the mountains. There are many rooms that are nicer, but I went on a budget. The first surprise was that the hotel has no elevator and my room was on the second floor. The woman who checked me in got help for me to lug all of my ski gear and suitcases up the stairs, and she personally helped carry some stuff. The room was clean and nicely decorated, but the lighting was a bit weak. One corner was set up with a chair and small log table which would have been an excellent place to sit and read except the lamp was far too dim to read by. The room was above the restaurant, so I could hear faint music at times, but it wasn't too bad. The bed was comfortable to me, with plenty of pillows. The lobby and lower hallways were nicely decorated. The parking lot and road leading in were covered with ice, common conditions in the Banff area in winter.

Posted by , from Michigan, US on 8 Mar. 2017

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About the The Juniper Hotel

Location 1 Juniper Way, Banff, AB T1L1E1

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from June 19 to September 30:

  • Spa tub

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Juniper Hotel. Self parking is free. Smoking is allowed in designated areas at this Art Deco Banff hotel.

  • 1 building
  • 52 guestrooms or units
  • 2 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 1955
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Calgary International Airport (YYC) (136.5 km / 84.8 mi)
  • Train station: Banff Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

The Juniper Hotel offers 52 accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Juniper Bistro and Lounge - This bistro specializes in local cuisine and serves breakfast and brunch. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Hotel Names

  • Juniper Banff
  • Juniper Hotel
  • Juniper Hotel Banff
  • Juniper Lodge Banff
  • The Juniper Hotel Hotel
  • The Juniper Hotel Banff
  • The Juniper Hotel Hotel Banff

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.