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4.0 out of 5

"Cozy suite, nice and warm especially with the fireplace. Clean suite, clean kitchenette & kitchen supplies and a dishwasher! The view is to die for, t ... " More

By a verified traveller on Sun 18 Oct 2020

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Hotel Description

3.5-star aparthotel near Upper Hot Springs

In Banff

Within 2 miles (3 km) of this well-placed aparthotel, you'll find Banff Centre for Arts and Creativity and Banff National Park Information Centre. Banff Lake Louise Tourism Bureau and Bow Falls are also within 3 miles (5 km).


This aparthotel features a spa tub and a sauna. Guests will appreciate free perks like free self parking and WiFi in public areas. A lobby fireplace, a picnic area, and express check-out are also on offer.

Free WiFi, kitchens

The 107 apartments feature well-equipped kitchens with refrigerators, stovetops, and dishwashers, as well as flat-screen TVs with DVD players. Free WiFi, premium bedding, and coffee/tea makers are also available.

Deluxe Condo, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $149* Per night/room 24 Jan. - 25 Jan.

Premier Loft (2 Bedroom Condo - with Game room)

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Deluxe Condo, 1 Bedroom (Loft)

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Premier Condo (2 Bedroom Loft- 4 Q)

Bed Count 4 Queen Beds Maximum Occupancy 10 Max

Deluxe Condo, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premier Condo, 2 Bedrooms (Loft)

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Hidden Ridge Resort ratings based on 36 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hidden Ridge Resort

Everyone (10) Couples (2) Family (6)
4 out of 5

Posted by on 12 Aug. 2021

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5 out of 5
Cozy suite, nice and warm especially with the fireplace. Clean suite, clean kitchenette & kitchen supplies and a dishwasher! The view is to die for, the mountains are surreal and beautiful. You may encounter an elk or two at some point, just keep your distance and leave them be! The staff are SUPER nice, communicative, super helpful and I will definitely come back since they just add to the experience. Also the sauna and hot pool are just the cherry on top!!

Posted by , from Toronto on 18 Oct. 2020

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5 out of 5

Posted by on 23 Aug. 2020

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4 out of 5
We were put into a “Travelocity” suite, that was in very rough shape: after going almost immediately to the front desk clerk to complain, and bearing photos of the damage and mess, he refused to even let us pay more to upgrade to a nicer suite. We spoke to the office staff in the morning, and they moved us into a much nicer suite, at no extra charge.

Posted by , from Calgary, AB, Canada on 15 Jun. 2020

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5 out of 5

Posted by on 27 Jan. 2020

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5 out of 5

Posted by on 6 Sep. 2019

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2 out of 5
Room was not ready, not clean Wrong roon girst snd then they changed our room

Posted by on 20 May 2019

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4 out of 5

Great Resort, parking situation could be better

Went for our annual weekend to see the Banff Mountain Film festival - this was the first time we've stayed at Hidden Ridge & we will be back. The staff was great, nice clean condo with fireplace, great views and access to several walking paths. My only issues were the 'Queen' size beds seemed a little smaller than other Queens I've slept in with my spouse, and parking was not good (the lots & parkades were often totally full and parking was not assigned, so we had to park quite far away and illegally on the Saturday night along with many others). The outdoor heated pools looked really nice, but were so jam packed with people that we decided against it - there wouldn't have been any room  to fit 2 more, unfortunately.

Posted by , from Calgary, AB, Canada on 14 Nov. 2013

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5 out of 5

Beautiful and Friendly

My GF and I stayed at Hidden Ridge for two nights on August 27th-29th. This resort is breathtaking. Our first impression of the area was nothing but positive thoughts. Wood Style buildings make you feel cozy. the front desk employees were very helpful and provided us with great customer service. the room was kept nice and tidy and maintenance was there in a heart beat when my GF decide to blew the fuse doing her hair LOL... They provided wood for the fire place and will send someone to help start the fire as they did to us. the only issue we had was not related to the hotels and the amenities, it was bc of our Truck we had and finding parking was difficult since it required 2 spots. non the less the employees allowed us to park on the side and not worry about parking enforcement giving tickets, the employees always strive to do their best to make us feel comfortable.  If you are worried about transportation dont worry, they provide a bus pass, very convenient as the bus comes every 40mins and runs until 11:45pm! once again another great feature included with your stay... and parking is also free. Taking a evening dip on the hot springs at the resort was nothing but pure bliss and relaxation with the view of sunset and the beautiful mountains. In overall, it was our first visit to Banff and did not know where to stay with soo much options. However, we hit the jackpot and will always return to this resort when we return to Banff... Thanks again Hidden Ridge Resort and employees for making our stay a unforgettable one!

Posted by , from Toronto, ON, Canada on 4 Sep. 2013

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2 out of 5

Hottub was down all week - FAIL

We have stayyed at this resort every year since 2004 and have recommended this place to many friends. However, after our last stay there we will not be back. Our main reason for staying there was because of the hottub. They had issues with it all week and it was not even warm, for our entire 5 night stay. We will not be back and the recommendations will cease. Not happy at all!

Posted by , from Warman, SK, Canada on 15 Aug. 2013

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Property Features

Hidden Ridge Resort offers its guests a spa tub and a sauna. Public spaces have free WiFi. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at Hidden Ridge Resort. Self parking is free. This 3.5-star Banff aparthotel is smoke free.

  • 107 guestrooms or units
  • 2 levels
  • 3 buildings
  • Ski lift tickets
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Train station: Banff Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Hidden Ridge Resort offers 107 accommodations with DVD players and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, and dishwashers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Banff aparthotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • In-room kitchen
  • Flat-screen television
  • DVD player
  • Refrigerator
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Maximum 2 per room (weight limit: 50 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Debit cards
  • Staffed front desk
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hidden Ridge
  • Hidden Ridge Banff
  • Hidden Ridge Resort
  • Hidden Ridge Resort Banff
  • Hidden Ridge Hotel Banff
  • Hidden Ridge Resort Banff
  • Hidden Ridge Resort Aparthotel
  • Hidden Ridge Resort Aparthotel Banff

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.