6/10 Okay
Elizabeth
Oct 5, 2025
It has potential but someone has to care
The Banff Park Lodge's location is so convenient it's as if the staff is just coasting on it. It's not that service is bad just indifferent. Breakfast was open at 6:30am but there was no one on duty to seat or wait on you. Front desk paid no attention when I told them the shuttle driver would be by shortly to drop off my forgotten phone and asked them to call the room when it arrived. Fortunately, I happened to be in the lobby when he came in as the woman that had checked me in 20 minutes before just looked at him blankly when he tried to drop it off. And no, it was not busy. Linens were scratchy, A/C exceptionally noisy while never getting the temp low enough for the too heavy down blanket. Tried ear plugs. Never could get comfortable.
Elizabeth
Stayed 2 nights in Sep 2025






































