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5.0 out of 5

"The property was beautiful and the staff was friendly and helpful. " More

By a verified traveller on Thu 13 Jul 2023

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Hotel Description

Eco-certified resort near Upper Hot Springs

Sulphur Mountain District stay

A stay at this Sulphur Mountain District resort places you steps from Upper Hot Springs and within a 5-minute walk of Banff Gondola. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 3 miles (5 km).

Full-service spa, health club

A full-service spa, 2 restaurants, and an indoor pool are all featured at this eco-certified resort. Unwind with a drink at one of the 2 bars/lounges and enjoy freebies like WiFi in public areas and an area shuttle. There's a gym on site, and laundry facilities and concierge services are also offered.

Classic Room, 1 Queen bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
CA $379* Per night/room 1 Apr. - 2 Apr.

Classic Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Rimrock Resort Hotel Banff ratings based on 8 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Rimrock Resort Hotel Banff

Everyone (3) Couples (2) Family (2)
5 out of 5
Room view and service were great.

Posted by on 25 Dec. 2021

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5 out of 5
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Posted by on 27 Jul. 2021

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5 out of 5

Posted by , from OMAHA on 26 Aug. 2023

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Comment from Hotel Management

28 Aug. 2023 by The Rimrock Resort Hotel

Thank you very much for taking the time to leave a rating. We truly appreciate your five stars.

5 out of 5
The property was beautiful and the staff was friendly and helpful.

Posted by on 13 Jul. 2023

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Comment from Hotel Management

13 Jul. 2023 by The Rimrock Resort Hotel

We are delighted to hear you thought so. Thank you for the perfect score!

5 out of 5
The pool area, patio, and fire pits are all great, as is the convenience store, which offers coffee, sandwiches, etc. for easy to-go meals. The view is second only to the Banff Springs Hotel, at a fraction of the price. The one improvement that could be made is an open lobby area to enjoy the view and a cup of coffee--especially when the patio is closed or the weather is gloomy. Right now everything is cordoned off for the bars/restaurants.

Posted by , from Dearborn on 12 Sep. 2022

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Comment from Hotel Management

15 Sep. 2022 by Hotel Management

Thank you for your wonderful comments. Our team is delighted to receive such great recognition and to know that your experience with us was enjoyable. Safe travels and we hope to see you back again next time.

5 out of 5
Awesome location,grand hotel. Super service.

Posted by on 24 Aug. 2022

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Comment from Hotel Management

25 Aug. 2022 by Hotel Management

Thank you! Please do visit us soon again!

5 out of 5

Posted by on 2 May 2022

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5 out of 5

Posted by , from CHICO on 14 Jan. 2022

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About the The Rimrock Resort Hotel

Location 300 Moutain Avenue, Banff, AB T1L 1J2

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from July 26 to October 12:

  • One of the dining venues

Property Features

Rimrock Resort Hotel Banff offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. There are 13 meeting rooms available. A spa tub, a sauna, and a terrace are also featured at the eco-certified Rimrock Resort Hotel Banff. Parking is available for a fee. Smoking is allowed in designated areas at this Banff resort.

  • 1 building
  • 333 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1993
  • Ski equipment storage
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Banff Station (5 km / 3.1 mi)
  • Property shuttles: Free area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Rimrock Resort Hotel Banff offers 333 accommodations with minibars and safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Banff resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Rimrock Resort Hotel Banff has 2 restaurants serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 60 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 17
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are not compulsory at the property
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 27.80 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Pool access
  • Ski shuttle

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 8–35 per person
  • Covered self parking fee: CAD 25.00 per night (in/out privileges)
  • Covered valet parking fee: CAD 39.00 per night (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rimrock
  • Rimrock Banff
  • Rimrock Resort Hotel
  • Rimrock Resort Hotel Banff
  • Rimrock Banff Banff
  • The Rimrock Resort Hotel
  • Rimrock Resort Hotel Banff Banff
  • Rimrock Resort Hotel Banff Resort
  • Rimrock Resort Hotel Banff Resort Banff

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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