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Moose Hotel And Suites

4.0 star property
4-star spa hotel near Banff Lake Louise Tourism Bureau

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Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video - submitted by Angela's Hotel Recs
Lobby lounge
Interior entrance
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

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345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(173 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(16 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(12 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

9.6 out of 10
Exceptional
(54 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(103 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Bed Room

  • Sleeps 2

View all photos for One Bedroom Superior King Bed Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Superior King Bed Suite

  • Sleeps 4

View all photos for One Bedroom Rooftop Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Rooftop Suite

  • Sleeps 4

View all photos for Two Bedrooms Rooftop Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Two Bedrooms Rooftop Suite

  • Sleeps 6

Rooftop 2 Bedroom Suite

  • Sleeps 6

View all photos for One Bedroom Two Queen Beds Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Two Queen Beds Suite

  • Sleeps 4

View all photos for Superior Two Queen Beds Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Two Queen Beds Room

  • Sleeps 4

View all photos for One Bedroom King Bed Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom King Bed Suite

  • Sleeps 3

View all photos for One Bedroom Superior Two Queen Beds Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Superior Two Queen Beds Suite

  • Sleeps 4

About the area

Banff

City center stay.A stay at this Downtown District hotel places you steps from Banff National Park Information Centre and within a 5-minute walk of Banff Lake Louise Tourism Bureau. Canadian Ski Museum West and Banff Legacy Trail are also within half a mile (1 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff National Park Information Centre - 3 min walk - 0.3 km
  • Banff Lake Louise Tourism Bureau - 5 min walk - 0.4 km
  • Banff Centre for Arts and Creativity - 10 min walk - 0.8 km
  • Central Park - 11 min walk - 0.9 km

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬3 min walk
  • ‪Good Earth Coffeehouse - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬4 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk
  • ‪Boston Pizza - ‬4 min walk

About this property

Moose Hotel And Suites

4-star spa hotel near Banff Lake Louise Tourism Bureau
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • 4 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Built in 2016
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.

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Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1837 out of 2332 reviews
Rating 8 - Good. 355 out of 2332 reviews
Rating 6 - Okay. 81 out of 2332 reviews
Rating 4 - Poor. 38 out of 2332 reviews
Rating 2 - Terrible. 21 out of 2332 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no free breakfast. It cost us $70 to eat breakfast.
Stayed 3 nights in Nov 2025

10/10 Excellent

Winnie Yee Lam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff and clean room
Stayed 4 nights in Oct 2025

8/10 Good

Drew

Stayed 3 nights in Mar 2025

6/10 Okay

Hyun

Travelled with family
Liked: Staff & service
Disliked: Amenities
So dirty everything !
Stayed 1 night in Oct 2025

10/10 Excellent

Jeff and Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and beautiful Mountain View. We definitely recommend a roof top room. Had a wonderful massage in the spa! Would stay here again!
Stayed 4 nights in Oct 2025

10/10 Excellent

Amanda, Calgary

Stayed 1 night in Oct 2025

2/10 Terrible

Corrie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Complained
Stayed 2 nights in Oct 2025

10/10 Excellent

james s., Tustin

Liked: Cleanliness, staff & service, property conditions & facilities
I rolled in at 3am due to flight delay and there was still someone to greet us. Wow I just appreciated them at that time!
Stayed 5 nights in Sep 2025

4/10 Poor

Stephen

Travelled with partner
Disliked: Amenities, property conditions & facilities
I assumed this was a 4-5 star hotel due to the high $ premium ($ 800.00 plus / night) . This is a 2-3 star Hotel (at best) rooms were filthy - only bright spot - wonderful front counter staff
Stayed 1 night in Oct 2025

10/10 Excellent

YUNFEI, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 2 nights in Oct 2025

10/10 Excellent

christine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice location
Stayed 3 nights in Oct 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing, and all of the staff were responsive, helpful, and very friendly.
Stayed 4 nights in Oct 2025

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location in downtown Banff! We had a great stay here. I have four stars because the tile around the roof pool was falling apart. It looked like they were getting ready to replace it so once that’s complete I would give it a 5!
Stayed 2 nights in Aug 2025

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a one bedroom suite and it was so much room. We loved the patio and living area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Erli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente location, friendly staff, cozy ambiance.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Excellent over all. Close to everything in Banff townsite (3-5 min walk). Very clean. Amazing views from our 4th floor suite. Only complaint would be that only one of the roof top hot tubs was working (it was being renovated?) and we weren’t notified when booking
Stayed 2 nights in Oct 2025

10/10 Excellent

amy

Stayed 2 nights in Oct 2025

6/10 Okay

Sara

Travelled with family
Liked: Staff & service
Location is conveniently located to the town center with plenty of shopping and eating options but our room was facing the street which meant noise at all hours. Air conditioner/heater was a box unit which turning on and off created more noise in the room. Plenty of free parking in the garage. Staff was friendly, Paccini restaurant onsite was good. Spa understaffed (per the spa) and couldn’t get two appointments together for our requested services (called three weeks in advance). Rooms are small and need significant updating. Overall, this really isn’t a resort but just another overpriced average hotel.
Stayed 6 nights in Sep 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amenties.
Stayed 4 nights in Sep 2025

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. We had a great stay. Kind staff, very clean rooms, amazing views and fantastic location!
Stayed 3 nights in Oct 2025

10/10 Excellent

PILSUN, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Oct 2025

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I come to the Moose hotel, every year sometimes twice, specifically for their hot pools, dry sauna and views. It has been my favourite hotel. We arrived to find that the pool and sauna were closed and not only that but there is a huge barrier/wooden walls to conceal the repairs they’re doing that completely block any mountain views. We were so disappointed. To add, the room rates are usually between $300-$500 depending when you book they jacked the rates up to $800 minimum. Expedia was great at reconciling but I still paid $800 for a king size bed and basically zero amenities. Not worth it for anyone considering booking!! Beware
Stayed 1 night in Oct 2025