4.4 out of 5

"The service was amazing....Elias--Bellboy!!.....Santos..room care...so pleasant and kind!! and many more!! We could not have asked for a better group ... " More

By a verified traveller on Thu 08 Feb 2018

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Hotel Description

3.5-star beach resort near Delfines Beach

In Cancun

A stay at this Zona Hotelera resort places you within half a mile (1 km) of Maya Cancun Museum and 2 miles (3 km) of Aquaworld. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).

Onsite dining, 2 outdoor pools

This smoke-free resort features 2 restaurants, 2 outdoor pools, and a 24-hour fitness center. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi. A coffee shop, a garden, and a snack bar/deli are also on offer.

Plasma TVs

Along with rainfall showerheads, the 419 guestrooms offer coffee/tea makers and plasma TVs. Free bottled water, hair dryers, and safes are also available.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$160 per night

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Emporio Cancun ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emporio Cancun

Everyone (13) Couples (1) Family (4)
2 out of 5
Service was pretty bad. very unresponsive staff. Found bed bugs in my wife's bed. Complained to hotel staff, THEY ACCUSED OF ME LYING TO THEM. WHAT THE FUCK. They came and cleaned the room. Came back 8 HOURS LATER AND THE BLOOD FROM THE BEDBUGS WAS STILL ON THE PILLOW. THEY NEVER CHANGED THE SHEETS, ALL THEY DID WAS TAKE A PICTURE OF IT AND NOTHING HAPPENED. 8 HOURS. AVOID THIS PLACE IF YOU CAN. I WOULD GIVE THIS PLACE ZERO STARS IF I COULD. DO NOT WASTE YOUR MONEY.

Posted by on 4 Jul. 2019

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5 out of 5

Posted by on 27 May 2019

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Comment from Hotel Management

30 May 2019 by Gustavo Romero

We appreciate your visit and your qualification, we hope to have you soon back.

4 out of 5
The property is dated but the location, amenities and staff more than made up for the need for renovation.

Posted by on 27 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Gustavo Romero

We appreciate your visit and your qualification, we hope to have you soon back. Thank you John.

5 out of 5
everything perfect,clean rooms,friendly staff,abundant buffet,close to airport

Posted by on 18 Feb. 2019

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Comment from Hotel Management

12 Apr. 2019 by Gustavo Romero

We are very pleased to know that you loved our hotel. The video clips is a very Important factor and we are pleased to know that it was useful. We're waiting for you back.

5 out of 5

Cool in Cancun

Pros: The staff made it all worthwhile!!!
Cons: More choices of dining would have been good!!
Location: Location great!
The service was amazing....Elias--Bellboy!!.....Santos..room care...so pleasant and kind!! and many more!! We could not have asked for a better group of employees and now friends!! Loved it!

Posted by , from Canada on 8 Feb. 2018

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4 out of 5

Superior Room?

Pros: Staff were all so pleasant and kind. Beach was beautiful.
Cons: Some transparency on room size.
Location: Hotel zone. Must drive or taxi to almost anything off the property
Check in easy, but was told if I used my Amex, which I had used to confirm my reservation, the rate would be higher. Fortunately had MasterCard. Joked with the desk clerk about being assigned a Superior Room with two beds as I had requested and not a Standard Room with one bed. He assured me my reservation was being honored. Nothing Superior about the room. It had a tiny little Juliet balcony without even enough room for a chair and a strange window with shutters that looked directly out on the full balcony of an adjoin Junior Suite. Just enough space for the two of us to move around the room if we planned our moves.

Posted by , from NY, NY on 22 Jan. 2018

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4 out of 5

Great Hotel, Please double check the promotions

The hotel was great, the food was good and the staff was friendly. My only problem was when I was searching for a hotel to stay in, I searched for an all inclusive hotel. This hotel was listed within the category of all inclusive and the rate was basically a steal. I had seen this same hotel off another travel site so I went for it. I didn't realize that the offer I booked for was for only 15% off food and drinks until I got to the hotel instead of all it being included. The moral of my story is even if you see the "same" deal and hotels off different traveling sites, DOUBLE CHECK. I just trusted that since it was listed as all inclusive that that was what I was going to get. Regardless, it was a great trip and a nice hotel.

Posted by on 7 Nov. 2017

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5 out of 5

clean, nice

First time in Cancun, very happy with this hotel. Staff is nice facility always clean, and the view is beautiful

Posted by , from San Diego, Ca on 27 Sep. 2017

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4 out of 5

Nice Hotel, close to everything

Good hotel, nice swimming pool, great pool and beach service. Basically everything you need close. If you are looking for luxury this is not the place for you. Good price for a good hotel in a great location.

Posted by , from North Carolina on 22 Apr. 2017

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5 out of 5

Cancun travels

It was a beutiful stay. Wr got a oceqn view room that we paid or. Staff was wonferful and very help.

Posted by on 12 Apr. 2017

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All-inclusive Details

  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Taxes included
  • Buffet and à la carte dining
  • Local beverages and soft drinks only
  • Gratuities included
  • Premium/non-domestic beverages not included
  • Room service not included
  • Premium food items not included
  • All food and beverages included

Property Features

Emporio Cancun offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet. There are 2 meeting rooms available. Tour/ticket assistance, gift shops/newsstands, and a garden are also featured at Emporio Cancun. This 3.5-star Cancun resort is smoke free.

  • 419 guestrooms or units
  • 9 levels
  • 12 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1983
  • Coffee shop
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Playground on site

Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (15.9 km / 9.9 mi)
  • Parking:

Room Amenities

Emporio Cancun offers 419 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Plasma television
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.

Condimento Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the pool, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets and service animals are not allowed at Emporio Cancun

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • No rollaway/extra beds available
  • No pets or service animals allowed
  • Please note, some room types at this property are not available when booking a stay with children.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17 for adults and USD 9 for children (approximately)
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Hotel Cancun
  • Emporio Hotel
  • Emporio Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Family Suites Cancun
  • Emporio Cancun Resort
  • Emporio Resort

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Promotions

Dining Discount

Book a stay in any room or rate plan and receive 10% off food and beverage at the on-site Condimento and Bacoli restaurants (dinner only).

Promotional blackout periods may apply. Full details at check-in. Taxes and gratuity may not be included. Offer valid anytime, subject to availability. Other restrictions may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.