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4.3 out of 5

"L wing was awesome, c wing, very old and outdated. " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

A stay at this Zona Hotelera resort places you within half a mile (1 km) of Maya Cancun Museum and 2 miles (3 km) of Aquaworld. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).

Onsite dining, 3 outdoor pools

This resort features 2 restaurants, 3 outdoor pools, and a 24-hour fitness center. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi. A coffee shop, a garden, and a snack bar/deli are also on offer.

Free WiFi, plasma TVs

The 443 guestrooms offer free WiFi, coffee/tea makers, and plasma TVs. Other amenities include free bottled water, hair dryers, and safes.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$93* Per night/room 1 Sep. - 2 Sep.

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Emporio Cancun ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emporio Cancun

Everyone (6) Couples (1) Family (4)
4 out of 5
L wing was awesome, c wing, very old and outdated.

Posted by on 28 Jan. 2020

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4 out of 5
Food choices could be better. Didnt really care for much of the food at the buffet.

Posted by on 26 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by Emporio, Cancún

We appreciate your comments. Your comments always help us to keep improving.

2 out of 5
Service at restaurants and front desk was poor Need much improvement

Posted by on 26 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Emporio Cancún

We greatly appreciate your visit and your rating. We hope in advance that your stay has been most pleasant and comfortable. We are currently in an improvement process where we expect to have recent results for all our current clients and for new visitors. We want to always be the first option of all our visitors and that we separate all your doubts and comments will be taken into account. Kindly, Emporio Hotel.

5 out of 5
overall everything was okay very clean and staff very friendly

Posted by on 14 Oct. 2019

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4 out of 5
Very convenient location, very clean and rooms are confortable good price Buffet needs to improve

Posted by on 3 Sep. 2019

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5 out of 5

Posted by on 27 May 2019

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Comment from Hotel Management

30 May 2019 by Gustavo Romero

We appreciate your visit and your qualification, we hope to have you soon back.

4 out of 5
The property is dated but the location, amenities and staff more than made up for the need for renovation.

Posted by on 27 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Gustavo Romero

We appreciate your visit and your qualification, we hope to have you soon back. Thank you John.

5 out of 5
everything perfect,clean rooms,friendly staff,abundant buffet,close to airport

Posted by on 18 Feb. 2019

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Comment from Hotel Management

12 Apr. 2019 by Gustavo Romero

We are very pleased to know that you loved our hotel. The video clips is a very Important factor and we are pleased to know that it was useful. We're waiting for you back.

5 out of 5

Cool in Cancun

Pros: The staff made it all worthwhile!!!
Cons: More choices of dining would have been good!!
Location: Location great!
The service was amazing....Elias--Bellboy!!.....Santos..room care...so pleasant and kind!! and many more!! We could not have asked for a better group of employees and now friends!! Loved it!

Posted by , from Canada on 8 Feb. 2018

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4 out of 5

Superior Room?

Pros: Staff were all so pleasant and kind. Beach was beautiful.
Cons: Some transparency on room size.
Location: Hotel zone. Must drive or taxi to almost anything off the property
Check in easy, but was told if I used my Amex, which I had used to confirm my reservation, the rate would be higher. Fortunately had MasterCard. Joked with the desk clerk about being assigned a Superior Room with two beds as I had requested and not a Standard Room with one bed. He assured me my reservation was being honored. Nothing Superior about the room. It had a tiny little Juliet balcony without even enough room for a chair and a strange window with shutters that looked directly out on the full balcony of an adjoin Junior Suite. Just enough space for the two of us to move around the room if we planned our moves.

Posted by , from NY, NY on 22 Jan. 2018

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All-inclusive Details

  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Taxes included
  • Buffet and à la carte dining
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Room service not included
  • Premium food items not included

Property Features

Emporio Cancun offers its guests 3 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and a garden are also featured at Emporio Cancun. This 3.5-star Cancun resort is smoke free.

  • 443 guestrooms or units
  • 9 levels
  • 12 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 8288 sq ft of conference space
  • 770 sq m of conference space
  • Built in 1983
  • Coffee shop
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Snack bar/deli
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (17.4 km / 10.8 mi)

Room Amenities

Emporio Cancun offers 443 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Plasma television
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Condimento Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Emporio Cancun

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18 for adults and USD 10 for children (approximately)
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Emporio
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Cancun Resort
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.