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Enigmatic Hotel Experience

3.5 star property
3.5-star hotel near Plaza 28

Choose dates to view prices

Photo gallery for Enigmatic Hotel Experience

Outdoor pool
Deluxe Room
Signature Double Room | Minibar
Deluxe Room
Sundeck

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
14 Calle Mero, Cancun, QROO, 77500
  • Las Palapas Park
    ‪6 min walk‬
  • Plaza 28
    ‪16 min walk‬
  • Plaza Las Americas
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room

Signature Double Room

Signature Double Room

  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cancun

Heart of Cancun.At this Downtown Cancun hotel, you'll be steps from Benito Juarez Municipal Building and within a 15-minute walk of Ceviche Square. Also, Las Palapas Park is within half a mile (1 km) and Mercado 23 is within 2 miles (3 km).

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.3 km
  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 16 min walk - 1.4 km
  • Plaza Las Americas - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪The Bowl Bar - ‬5 min walk
  • ‪Yamamoto - ‬4 min walk
  • ‪La Fonda del Zancudo - ‬4 min walk
  • ‪Amarula - ‬4 min walk

About this property

Enigmatic Hotel Experience

3.5-star hotel near Plaza 28
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An outdoor pool, barbecue grills, and tour/ticket assistance are also featured at Enigmatic Hotel Experience.

This 3.5-star Cancun hotel is smoke free.

  • 13 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
Enigmatic Hotel Experience offers 13 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually decorated. Bathrooms include showers. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Destination fee: USD 3.96 per accommodation, per night
  • Service fee: USD 2 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and cash.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Enigmatic Hotel Experience Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 7 reviews
Rating 8 - Good. 1 out of 7 reviews
Rating 6 - Okay. 1 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 1 out of 7 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mágico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024