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4.7 out of 5

"Property is starting to get old and it looks like workers are very unhappy to be there. It was always "their Pleasure" to get you things in the past b ... " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

5-star beachfront resort near Tortuga Beach

On the beach

At this Zona Hotelera resort, you'll be well placed to visit Cancun Convention Center and Gaviota Azul Beach, both within a 5-minute walk. Forum Beach and Chac Mool Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this all-inclusive resort. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free full breakfast and free valet parking.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 602 guestrooms also offer free WiFi and balconies. Other amenities include free wired Internet, 24-hour room service, and plasma TVs with cable channels.

Ocean View Suite (1 King)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$421* Per night/room 29 Sep. - 30 Sep.

Infinite Ocean Front Honeymoon Master Suite (1 King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Infinite Ocean Front One Bedroom Master Suite (1 King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Two Bedroom Family & Friends Suite (1K+2Q)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Ocean Front Suite Double (2 Queen)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ocean View Suite Double (2 Queen)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Fiesta Americana Coral Beach Cancun - All Inclusive ratings based on 44 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Fiesta Americana Coral Beach Cancun - All Inclusive

Everyone (20) Couples (10) Family (9)
3 out of 5
Property is starting to get old and it looks like workers are very unhappy to be there. It was always "their Pleasure" to get you things in the past but that has changed since our last visit. The hotel is also very eager to charge you as much as possible for every little thing ! Better options out there now for sure ! Very disappointed. It was our 10th visit and more than likely our last.

Posted by , from Ohio on 1 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Edgar Novelo

Thank you for your review regarding your stay. Please accept our sincere apologies, we understand that in this occasion you did not have a hundred percent positive experience with us. We’re sorry that you were disappointed with the attitude of some of staff, we are constantly being trained in order to offer the best possible service and your input will be shared with our team. Also, I've shared your review with Human Resources department. We hope that you'll give us another opportunity and that you will stay with us again the next time you visit Cancun.

5 out of 5

Posted by on 21 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Edgar Novelo

We appreciate your five-star rating! We look forward to hosting you again.

4 out of 5
The property was decorated very nice for the holidays. Staff was pleasent and helpful. However, the other guests and their obnoxious children put a serious damper on the holiday. The staff did what they could... but serously. These people had no control over their heathens.

Posted by , from Baltimore on 22 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by Edgar Novelo

We appreciate your comment about your recent stay with us. We are happy to know that you enjoyed the service provided by our staff. On the other hand, we are sorry for the inconvenient you had with other guest’s children, usually due to the shape and size of the hotel we have no situations like the one you described. We look forward to hosting you on your next visit to Cancun.

5 out of 5
We LOVED the hotel and staff were AWESOME! Thank you for making my wife's birthday a special week and we will definitely be returning with our family!

Posted by on 3 Dec. 2019

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Comment from Hotel Management

3 Dec. 2019 by Edgar Novelo

Thank you for taking the time to comment. It is great to read that you chose to stay with us to celebrate your my wife's birthday! We are happy to know that we exceeded your expectations. We hope to see you soon at Grand Fiesta Americana Coral Beach Cancun!

4 out of 5
It's a good place to stay, beautiful ocean view from the room, services are also good.

Posted by on 14 Nov. 2019

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Comment from Hotel Management

15 Nov. 2019 by Edgar Novelo

Thank you for your wonderful review! We look forward to your next visit to our oasis in Cancun and hope to have the pleasure of welcoming you again very soon!

5 out of 5
Very Clean, whatever you need is done promptly. Wish complimentary coffee was available during morning hours.

Posted by on 28 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Edgar Novelo

Thank you for your review. It is our pleasure to know that you find our hotel pleasant. We’ve paid attention to your suggestion. We look forward to hosting you again the next time you're in Cancun!

4 out of 5
I lost an item that i place on my hotel bed after checking in and deciding to go out to eat. I came back to the hotel room and saw my item wasn't where i put it but instead there was a welcome kit on the same bed and bed slippers by the foot of the bed . I spent the whole trip looking for my item because it costs alot and i didn't wanna think that someone would come in the room while i was out to takw something. I still couldn't find item. I want to fromt desk to see if house keeper maybe found it and they didn't. Now im upset because i just check in and rest my stuff on the bed only to come back and its gone!! But someone was in the room from the looks of it.

Posted by on 19 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Edgar Novelo

Thank you for taking the time to comment. We are concern about your comment on the loss of your item. How can we contact you directly? So, our Security Manager can help us in the Lost and Found department.

4 out of 5
Great property! Very very clean and safe for families.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by Edgar Novelo

Thank you for your kind words, we are happy to read you enjoyed our family oriented resort. We look forward to welcome you in the near future!

5 out of 5

Posted by on 23 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by Edgar Novelo

Thank you very much for our kind rating, We look forward to welcome you in the near future!

4 out of 5
The hotel was beautiful. When we booked, we wanted all inclusive. We get there and learned Grand Fiesta isn’t all inclusive although it says it is in their description. In order to get all inclusive you have to specify U by Grand Fiesta. Super complicated. So upon arriving, I had to cancel my initial reservation and rebook which was now $2500 more, I contacted Travelocity since an agent booked it for me and they agreed to reimburse me the difference. I was stressed the whole vacation but Travelocity came through on their promise and reimbursed me the difference since the mistake was made by their agent. A huge shout out to Travelocity for EXCELLENT costumer service. Shout out to “Becca” at Travelocity too! Super nice super apologetic. Resort is pretty boring. No entertainment. Just pool, food. It’s a nice place if a you want to do is relax and meditate. It is really quiet. I wouldn’t suggest bringing kids either although the kids club is AMAZING. My kids were bored quick. Beware of the package they will try to sell you. Some 40yrs contract that costs $45,000 USD. They have. 5yr one for $12,000 USD. They claim it’s a 30min presentation but it ends up running almost 2hrs of trying to bully you into signing up. They don’t understand “I don’t want to be tied Into a contract or loan” Staff is super pleasant, friendly and they work around the clock. Please tip the staff if you can they are amazing!!! Will we come back? Maybe when we are 65/70. It’s a senior citizen resort IMO.

Posted by , from Illinois on 17 Sep. 2019

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About the Grand Fiesta Americana Coral Beach Cancun - All Inclusive

Location Blvd. Kukulcan km. 9.5, Cancun, QROO 77500

All-inclusive Details

  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • 24-hour room service
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted

Property Features

Grand Fiesta Americana Coral Beach Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a fitness center, and a children's pool. There are 5 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 3 poolside bars, a swim-up bar, and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Grand Fiesta Americana Coral Beach Cancun - All Inclusive. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Cancun resort.

  • 602 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 3 bars by the pool
  • 2 coffee shops
  • Full breakfast (free)
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (25.1 km / 15.6 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free valet parking

Room Amenities

Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers 602 accommodations with minibars and safes. Rooms open to balconies. Plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Cancun resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 11:00 AM.

Le Basilic - This restaurant specializes in French cuisine and serves dinner only. Reservations are required.

La Joya - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Isla Contoy - This restaurant specializes in seafood and serves lunch and dinner. Open select days.

Coral Café - This coffee shop specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Viña del Mar - This restaurant specializes in international cuisine and serves brunch and lunch. Reservations are required. Open select days.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Outside food and beverages are not permitted on the premises.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Periodic temperature checks are conducted on staff and guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Events/parties not allowed
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 43.25 per person
  • Airport shuttle fee per child: USD 21.75 (from 5 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Fiesta Americana Coral Beach Cancun Hotel
  • Grand Fiesta Americana Coral Beach Cancun
  • Grand Fiesta Americana Coral
  • Grand Fiesta Americana Coral Hotel
  • Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
  • Fiesta Americana Grand Coral Beach Cancun Resort Spa
  • Grand Coral Beach Cancun
  • Grand Fiesta Americana Coral Beach Cancun Resort
  • Grand Fiesta Americana Coral Resort
  • Grand Fiesta Americana Coral Beach Cancun
  • Grand Fiesta Americana Coral Beach Cancun - All Inclusive Resort
  • Grand Fiesta Americana Coral Beach Cancun - All Inclusive Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

Awards & Affiliations

  • Green Key (nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.