"Absolutely going back! We were looking for a relaxing vacation. And that's what we got. The spa was amazing. The upgraded rooms are absolutely worth i ... " More

By a verified traveller on Tue 31 Jul 2018

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Within a 15-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 12 restaurants. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. Enjoy the 3 outdoor pools and get free self parking.

WiFi, flat-screen TVs

The 337 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with WiFi. 24-hour room service, minibars, and coffee/tea makers are also available.

No Reembolsable

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Habitacion Grand

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Grand Ocean Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sian Ka'an Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Oasis Sens - Adults Only - All Inclusive ratings based on 72 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Grand Oasis Sens - Adults Only - All Inclusive

Everyone (48) Couples (14) Family (3) Other (1)
2 out of 5
We paid for the upgrade which was suppose to include room service everyday. Our room did get made up everyday but our minibar never got updated even after we called and asked for it to be restocked. We are not drinkers so the only thing we used was the waters, chips and some chocolate. Often times we would try and call and no one would answer. we would go down to the desk and still they did not restock.

Posted by on 30 May 2019

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4 out of 5
After booking this place I saw more and more bad reviews which made my partner and I very hesitant to book somewhere else or just go with it. But we decided to just go ahead and do it!! We’re glad we did ! It was an amazing experience ! The staff was amazing. Everyone was very friendly and polite and always asked if everyone spoke Spanish or English to make sure everyone understood. We did have some issues that really never got resolved but I decided to let it go for the simple fact that we were on vacation. The tv wasn’t working since the day we arrived. They had an option for Netflix and that didn’t work either. I called first night there. They said they’d send someone. No one showed up. Next day, I called about 6 different times. And spoke to someone in guest services and no one ever fixed the issue. Another thing that I didnt like was that our pillows smelled ! I told house keeping about it and she took them but never brought them back! So we bought our own at Walmart for $5. The hotel pillows were never brought back to us. Some out door bars and grills closed very early so finishing something to eat at times was kinda a pain since everything for dinner was opened until later. Food was great almost every where. Didn’t like the buffet that’s for sure. Overall I’d come back here and stay again!

Posted by on 13 May 2019

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1 out of 5
Grand oasis sens IS A BEAUTIFUL place, however from the second we arrived our service was absolutely terrible. We got to our room, the AC was broken, the fridge was broken, and the tv was broken, for 4 days it never got fixed. The staff didn’t seem concerned whatsoever and refused to do anything about it. Not only our room might I add but all of the wedding party was without AC the entire trip. I am highly upset and I will be emailing and calling to have something done!

Posted by on 6 May 2019

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2 out of 5

Posted by on 30 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Gabriel Torre, Hotel Manager.

Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.

1 out of 5
This property was very old and staff was very rude. The second day we woke up to a puddle of water on the floor in the bathroom from the ceiling. I believe the air conditioning was leaking but after we cut the air off, it continued to leak. The bathroom sink knobs had a leak in it. There was water all around the knobs. There was definitely mold in the room. The curtains had rust on them. My pillow case and decorated pillows were filthy. The clean towels put out daily were damp before we even used them, this was from the mold lingering in the room. The sheets and pillows were always damp too. We requested another room and possibly a suite for the inconvenience. We were only offered another room, just like the one we had. The food was terrible. The staff was so rude, there was only a few staff that was friendly. The bars/restaurants did not open until 10am or later. You were not allowed to bring food to the pools. I was unaware of this and brought my food to my lounge chair and a staff harassed/followed me and took my food out of My hand. My overall experience was with this property was terrible. The hotel/rooms were very dark, little lightning and outlets available. All the liquor was watered down purposely, it was obvious, they were putting water in the liquor bottles. I was very disappointed with this property. Please do not stay here!

Posted by on 22 Apr. 2019

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1 out of 5
services, rooms the ac not working the tv not working the location of are room was not we want what we pay

Posted by on 20 Apr. 2019

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Comment from Hotel Management

24 May 2019 by Gabriel Torre, Hotel Manager.

Dear Guest, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. Kind regards,

4 out of 5
The property outside was beautiful Inside was very clean. People that worked there were so pleasant and friendly always smiling. Room was clean smelt a little mildew from the air conditioning we think when I got home my clothes that I had in the closet that I never wore smelt gross

Posted by on 7 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by Gabriel Torre, Hotel Manager.

Dear Priscilla, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

3 out of 5
Food options were poor and limited Rooms and pool had mold areas of buildings in disrepair Alcohol may have been tainted or poorly purified. Caused “black outs” to several guests during several nights. Not enough staff working certain areas long lines to eat/ drink/ check in. Some of the staff were great, helpful, kind and provided good service. Pool entertainment was fun.

Posted by on 1 Apr. 2019

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4 out of 5
Liked it was adult friendly, topless option, cabana. Check in was a bit slow.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Gabriel Torre, Hotel Manager.

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. Regarding your comments about the waiting time at the check in, we have already talked to the departments involved in order to take actions and give solutions to these inconveniences as your opinions are really important for us. We look forward to welcome you again so you can witness the changes we implemented daily Best regards,

2 out of 5
I booked this property based on being handicap accessible resort which was untrue. I am a quad amputee and lost my limbs in the line of duty and have prosthesis for my lower limbs. Upon checking in, the concierge stated that they did not have handicap/walk in showers at their resort which was a lie. Francisco the bell hop Francisco, after seeing the room, went to the management and told them of my situation and miraculously there was a room with a walk in shower. Upon going to the 2nd on the 9th flr bed sheet had bloodstains and were not changed. Every day the elevators were working intermittently and we would have to wait going up or down for a while. The concierge and management did not care of any of these issues which were voiced by many who were staying there. This entire resort is NOT for handicap, seniors or people with physical disabilities. The management should be ashamed for false misrepresentation of their facilities on travel websites. The night manager, Jorge stated that he was unaware and nothing was brought to his attention. He too seemed unapologetic in the condition and issues at this EXPENSIVE resort. Very disappointed and not a fun relaxing trip.

Posted by on 18 Mar. 2019

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About the Grand Oasis Sens - Adults Only - All Inclusive

Location Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO 77500

All-inclusive Details

  • Access to onsite clubs included
  • Access to offsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Grand Oasis Sens - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Grand Oasis Sens - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 11 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee. This Art Deco property also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking is available.

  • 1 building
  • 337 guestrooms or units
  • 8 levels
  • 12 dining venues
  • 2 bars on the beach
  • 11 bars or lounges
  • Built in 1995
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.1 km / 8.1 mi)
  • Parking: Free self parking

Room Amenities

Grand Oasis Sens - Adults Only - All Inclusive offers 337 air-conditioned accommodations with minibars and safes. 42-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Cancun property provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Sakura Sunset - This restaurant specializes in Peruvian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

The Box - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.

Moonlight - This restaurant specializes in Italian cuisine and serves breakfast, brunch, and dinner.

Benazuza ($) - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Black Hole ($) - This theme restaurant specializes in fusion cuisine and serves dinner only. Reservations are required.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. please contact the property using the information on the reservation confirmation received after booking.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • Sanitation services: USD 25.34 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Oasis Sens Adults All Inclusive Cancun
  • Grand Oasis Sens Adults All Inclusive All-inclusive property
  • Grand Oasis Sens Adults Cancun
  • Grand Oasis Sens Adults
  • Oasis Sens Adults Only All Inclusive
  • Oasis Sens Adults Only Inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Sian Ka'an Room Benefits

Book a stay in a Sian Ka'an room category and receive the following all-inclusive benefits: access to 13 restaurants (4 exclusive to Sian Ka’an guests); 11 bars (2 exclusive to Sian Ka’an guests); access to Sian Ka'an Beach Club with Bali beds and food and drink service; up to 20% discount on select spa services; free rental of Oasis Smart car during stay (USD 8 insurance fee applies); 1 gourmet dinner at Benazuza (3-night minimum stay required); and access to Grand Oasis Runaway Program.

Full details at check-in. Driver is responsible for the cost of fuel on car rental. Must be 21 or over to for car rental, and must present valid credit card (cash not accepted). Wedding package may not include government and/or officiate fees. Offers subject to availability. Other restrictions may apply.