For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"We have stayed there before it is really great place in every way, except shuttle pick up to airport was too early 3 1/2 hrs before the flight they pi
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Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Interactive Aquarium and La Isla Shopping Mall. Chac Mool Beach and Forum Beach are also within 2 miles (3 km).
All-inclusive
A private beach, 4 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Business travelers can take advantage of the free WiFi in public areas. Relax with a drink at one of the 2 poolside bars and enjoy perks like free self parking.
Free WiFi, LED TVs
The 289 guestrooms offer LED TVs with cable channels, along with free WiFi and free bottled water. Showers, phones, and ironing boards are also available.
Park Royal Beach Cancun - All Inclusive ratings based on 21 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Park Royal Beach Cancun - All Inclusive
Everyone (18)Couples (1)Family (3)
5 out of 5
We have stayed there before it is really great place in every way, except shuttle pick up to airport was too early 3 1/2 hrs before the flight they picked us up at 4:30 for 7:45 flight there was only 1 couple and us.ride took only 15 minutes.
Posted by a verified traveller on 14 May 2019
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Comment from Hotel Management
14 May 2019
by Rooms Division Manager
Let us thank you in the first place for staying at Park Royal Cancún and for taking the time to share your pleasant experience.
It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track.
This kind of reviews encourages us to strive for a service of excellence.
3 out of 5
The food and the staff was good, only stayed 2 days my only complaint was that they tried to sell me into their vacation plan and only wish is that 1 NO would be sufficient.
Posted by a verified traveller on 8 Apr. 2019
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Comment from Hotel Management
30 Apr. 2019
by Rooms Division Manager
It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations.
We extend an honest apology to you for the unpleasant situation occurred during your stay.
Rest assured that all the points you mentioned will be taken care of for them not to occur again.
4 out of 5
Posted by a verified traveller on 18 Feb. 2019
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Comment from Hotel Management
30 Apr. 2019
by Gerente de División Cuartos
Ante todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Park Royal Cancún. Gracias también por tomarse el tiempo para compartir su
experiencia.
Su comentario nos motiva a trabajar para seguir mejorando nuestros servicios.
First and foremost, we would like to express our gratitude for staying at Park Royal Cancún. Thank you for taking the time to share the experience you had.
Your words encourage us to work hard so as to keep enhancing our services.
3 out of 5
Mixed up feelings about the hotel.
Pros: food was ok, the rooms and the hotel are clean, water garden for kids are great, service staff are polite and helpful. Cons: beds are old, linens and towels are so old that they are turned grey with black spots ( disgusting). Concierges are annoying trying to get you to join the 90 min seminars. Check in people are unpleasant with little to no English. I wouldn’t visit this hotel again and won’t recommend it to anyone.
Posted by Tania , from New York on 8 Apr. 2018
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Comment from Hotel Management
13 Apr. 2018
by Luz Ruiz
Dear Guest,
First of all, we would like to thank you for choosing Park Royal Cancún as host of your recent holidays.
It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations.
It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology. Rest assured that all the points you mentioned will be taken care of for them not to occur again.
It would be a pleasure to host your upcoming vacations for you to testify the changes managed.
Sincerely yours,
3 out of 5
Not worthy
Pros:Location
Cons:Food.
Location:Beautiful beach. And walking to nearby mall and water sports.
Hotel under construction, only 2 bars and 2 resteraunts. Web site claims 3 of each. Buffet food was just ok.
Posted by Kevin, from NY on 23 Feb. 2018
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Comment from Hotel Management
23 Feb. 2018
by Luz Ruiz
Dear Guest,
First and foremost, we would like to express our gratitude for staying at Park Royal Cancún.
It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations.
It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology.
Rest assured that all the points you mentioned will be taken care of for them not to occur again.
We hope you granted us the opportunity to change your perspective towards the resort.
Sincerely yours,
1 out of 5
Very disappointed
Paid 1648.00 for disabled smoking room was til no smoking rooms no disabled. Construction started at 7 am ended at 6pm hotel staff would not answer calls.
Toilet would not flush and no air conditioning was a 25th anniversary trip very disappointed
Will never stay there again
Posted by Emmett, from california on 4 Jan. 2018
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Comment from Hotel Management
6 Jan. 2018
by Luz Ruiz
Dear Guest,
First of all, we would like to thank you for choosing Park Royal Cancún as host of your recent holidays.
One of our primary goals is to improve our services continually. That is why any feedback is of great value to us.
It disappoints us to know that we were unable to meet your expectations, for which we apology.
Proper measures have been taken alongside the staff to avoid future situations in these matters.
We hope you granted us the opportunity to change your perspective towards the resort.
Respectfully yours,
2 out of 5
Disappointed
Wrong Room type, view of concrete wall and building
Food was not that great
I had one night to make a great anniversary experience and they ruined it.
Never again
Posted by disappointed , from miami fl on 27 Dec. 2017
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Comment from Hotel Management
29 Dec. 2017
by Luz Ruiz
Dear Guest,
It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology.
It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service.
We are certain that we can make your stay a memorable experience. Please do not hesitate to visit us again.
Respectfully yours,
2 out of 5
No entertainment and rooms are connected
The rooms aren't bad but the standard room has no balcony & the rooms are connected so you can hear everything that's going on in the next room. Unfortunately for me we got a loud talking baby yes I said it baby he was about 3 or 4 years old but he would scream to about 1 in the am. It was terrible I had to call security and the parents would not do anything about it. They would be loud until they felt like going to sleep. There is also no entertainment like hotels I've been to. They play bingo magic night karaoke but it was boring. The food is also mediocre I went out to eat one 3 out of the 6 days being there. I wouldn't recommend this hotel it's boring. The swimming pools are very small as well in my opinion. I didn't want to go off reviews so I decided to go & have my own experience. But it sucked.
Posted by chaz, from new york, ny on 19 Jun. 2017
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Comment from Hotel Management
1 Jul. 2017
by M Contreras
Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the problems to ensure that they do not occur in the future.
3 out of 5
It was ok, but wouldn't go back
The hotel lobby was very nice but the rooms were outdated and old. Room didn't have a balcony, which was kind of a bummer. The staff were very nice. But Do not Go downstairs and pick up your "welcome packet." It is a time share sales pitch. I didn't go myself, but I saw some other families going through it. Overall it was ok, but wouldn't go back to this resort.
PS-it did however have an amazing beach!
Posted by Jennifer on 22 Apr. 2017
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Comment from Hotel Management
24 Apr. 2017
by M Contreras
Thank you for taking the time to share your honest feedback with us. We are sorry to hear that you didn't enjoy your experience at Park Royal Cancun and we wish that you didn’t leave feeling disappointed. Please know that the events you describe are not reflective of the service that we strive to provide to or guests and we are sorry for the negative impression you were left with. Again, we apologize for your experience and we hope that you will give us another opportunity to change your impression.
2 out of 5
Huge disappointment if going with kids
Pros:My room was very clean
Cons:Better food and accurate advertisement of the facilities available to families.
Location:This place is within minutes of walking to La Isla
All of the pictures in the advertisement, pictures of the beach view from restaurant and pool, were of adult only facilities. The kid friendly pool and restaurant have no views of the beach and ocean. The pictures were and advertisement of this facility were misleading and did not mention that parts were "adult only". Only the rooms facing the beach have balconies, the other rooms don't even have windows to open so you can't listen to the surf at night, if that is your thing.Food at the one kid friendly restaurant was nothing to write home about. Selection was minimal and less than satisfactory. Snacks were available by the pool and the burger there was probably a better option for kids than at the restaurant. I believe that this is a time share facility so that staff was a bit pushy to come listen to their talk and get a free stay. I told them I was not interested several times in a nice way but had to resort to telling them to finally back off as I was truly not interested in wasting my time. It was still a fun to spend time on the beach with the kids in Mexico but will not go to this hotel again.
Posted by Pawel, from Colorado on 21 Feb. 2017
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Comment from Hotel Management
23 Feb. 2017
by M Contreras
Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the problems to ensure that they do not occur in the future.
All onsite activities, and facilities and equipment included
Kayaking included
Sailing included
Windsurfing included
Volleyball included
Soccer (football) included
Yoga classes/lessons included
Dancing classes/lessons included
Theme parties included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Motorized water sports not included
Spa/beauty facilities and services not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Local beverages and soft drinks only
Transportation to offsite activities included
Property Features
Park Royal Beach Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. Cool off in one of the 2 outdoor swimming pools at Park Royal Beach Cancun - All Inclusive, and enjoy amenities like a children's club and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a fitness center and a garden. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun property.
289 guestrooms or units
2 buildings
4 dining venues
2 bars by the pool
4 bars or lounges
Swim-up bar
Deli
Kid's club
Supervised kid's activities
Poolside lounge chairs
Umbrellas for the pool
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
On private beach
Number of outdoor pools - 2
Children's pool
Waterslide
Free WiFi
Snack bar/deli
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (20.6 km / 12.8 mi)
Parking: Free self parking
Room Amenities
Park Royal Beach Cancun - All Inclusive offers 289 air-conditioned accommodations with complimentary bottled water and irons/ironing boards. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
LED television
Cable channels
Shower
Housekeeping (daily)
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Food & Drink
La Veranda - This poolside buffet restaurant serves breakfast, lunch, and dinner.
El Pescador - This restaurant specializes in seafood and serves lunch and dinner. Open daily.
Frida (Adults Only) - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Andiamo (Adults Only) - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Spa Services
Number of treatment rooms 4
Massages on beach
Massages
Hot stone massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers onsite health screenings for COVID-19 (rapid antigen screenings). There is no charge for health screenings for US citizens (maximum 2 guests per booking) staying 4 nights or more. Fees apply for all other bookings. Guests should contact the front desk upon arrival to schedule health screenings.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 6 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
This property considers guests aged 12 and younger, at time of travel, to be children and guests aged 2 and younger, at time of travel, to be infants.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
No rollaway/extra beds available
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 1.34 per accommodation, per night
Sanitation services: USD 1.50 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cancun Park Royal
Park Royal All Inclusive
Park Royal Cancun
Park Royal Cancun All Inclusive
Caribe Park Royal Grand Cancun
Grand Park Royal Cancun Caribe Hotel Cancun
Park Royal Beach Resort Cancún All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Beach Cancún All Inclusive Cancun
Park Royal Beach Cancún All Inclusive
Park Royal Cancun Inclusive
Park Royal Cancun All Inclusive
Park Royal Cancun - All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Cancun - All Inclusive All-inclusive property
Park Royal Cancun - All Inclusive All-inclusive property Cancun
Park Royal Cancun All Inclusive
Park Royal Golden Cancun All Inclusive
Park Royal Beach Cancun - All Inclusive Cancun
Park Royal Beach Cancun - All Inclusive All-inclusive property
You should know
Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
