4-star beachfront aparthotel near La Isla Shopping Mall
Beachside getaway
Your stay at this Zona Hotelera aparthotel places you within 3 miles (5 km) of La Isla Shopping Mall and Tortuga Beach. Chac Mool Beach and Costa Occidental de Isla Mujeres National Park are also within half a mile (1 km).
All-inclusive
This all-inclusive aparthotel features free water park access, a full-service spa, and 7 restaurants. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 458 apartments also offer free WiFi and plasma TVs with cable channels. Other amenities include free minibar items, balconies or patios, and room service.
Wyndham Alltra Cancun All Inclusive Resort ratings based on 109 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Wyndham Alltra Cancun All Inclusive Resort
Everyone (34)Couples (33)Family (33)
5 out of 5
Staff are friendly, nice, very helpful, and respectful.
Posted by Giao Trong on 4 Aug. 2022
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Comment from Hotel Management
5 Aug. 2022
by Silvestre V. - General Manager
Dear Giao.
We really appreciate you visiting us and taking the time to share your kind comments with us.
We are happy to know that you enjoyed your stay with us, especially for the excellent service you received from all the associates.
It has been a pleasure having you with us and we hope you will come back again in the near future.
Regards!
2 out of 5
Room was not ready on time room accom not as requested in reservations we payed for king got two full beds personal items missing from room and lugage was searched constant presure to buy timeshare and restaurants had no room for guest which resulted in 2 to 3 hr waiting lists for diner trully disappointing experience
Posted by LUISA MARIA, from allentown on 26 Jul. 2022
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Comment from Hotel Management
26 Jul. 2022
by Silvestre V. - General Manager
Luisa.
What you say about your lost objects is serious, please let us know more details since we do not have any record in the system about your situation.
feel free to contact us on any of our social networks.
5 out of 5
Good
Posted by Thi my Hoa on 25 Jul. 2022
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Comment from Hotel Management
25 Jul. 2022
by Silvestre V. - General Manager
Dear Thi My Hoa.
Thank you for visiting us and sharing your opinion, we hope you come back again very soon.
Regards!
4 out of 5
Great meal choices, entertainments, and nice people around the property.
Posted by Tsung-Hsiun on 20 Jun. 2022
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Comment from Hotel Management
21 Jun. 2022
by Silvestre V. - General Manager
Dear Tsung-Hsiun.
It is always very pleasant to read the comments that our dear guests share with us as they motivate and inspire us to continue striving to offer memorable moments and unforgettable vacations.
Thank you for spending a few minutes and writing us your words, it has been a pleasure having you with us and we hope you will come back again in the near future.
4 out of 5
Check-in was a lengthy process. Had to use the front desk to check out as well. The property was in good shape. Leaks in the roof after the heavy rain. They patched damage on the inside but not sure the roof was repaired first.
Posted by Kevin, from ALPHARETTA on 7 Jun. 2022
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Comment from Hotel Management
8 Jun. 2022
by Silvestre V. - General Manager
Dear Kevin.
Thank you for choosing us as your vacation destination and for taking the time to share your comments with us.
We will take your opinion into account to continue improving.
We hope you will come back again in the near future.
Kind regards!
5 out of 5
nice, clean and quiet
Posted by Daniel on 25 May 2022
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Comment from Hotel Management
10 Jun. 2022
by Silvestre V. - General Manager
Dear Daniel.
We appreciate that you visited us and that you took the time to share your kind comments with us.
We are happy and proud to have exceeded your expectations and to see that you had a fantastic vacation.
It has been an honor to have you with us and we hope you will come back to visit us in the near future.
5 out of 5
My sister and I had so much fun visiting Cancun and this resort made it so special! The service here was outstanding from the moment we arrived until the moment we left. I didn’t choose this resort for the activities but the sport team, particularly Gloria, Jesus, and Luigi made it incredibly fun and memorable. We truly enjoyed all the dining options, only feedback here would be a vegetarian option in the food carts by the beach and pool would have been great to have, but outside of that the food was good. Again, service here was outstanding, we especially enjoyed our time with Louis at the Azul restaurant. The room and facilities were amazing and we cannot wait to come back.
Posted by Angela on 20 May 2022
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Comment from Hotel Management
10 Jun. 2022
by Silvestre V. - General Manager
Dear Angela.
We appreciate that you visited us and that you took the time to share your kind comments with us.
We are happy and proud to have exceeded your expectations and to see that you had a fantastic vacation.
Of course we will take into account your recommendations to continue improving and offering memorable vacations to all our dear guests.
It has been an honor to have you with us and we hope you will come back to visit us in the near future.
Kind regards!
4 out of 5
Staff was amazing. Room was ok, bed wasn’t comfortable. Housekeeping did an awesome job, went in every day & fully stocked fridge, replaced towels & made the beds. Beach was beautiful. Restaurants were good. All in all it was good experience for it being our first time.
Posted by Hector on 13 May 2022
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Comment from Hotel Management
16 May 2022
by Silvestre V. - General Manager
Dear Hector.
We are very proud to have hosted you and above all to be able to read your comments about your visit to our spa.
I will definitely share your review with the team to continue motivating and inspiring them to continue offering excellent service.
For us it was a pleasure to host you and we hope you will give us the opportunity to be your vacation destination for a long time.
Kind regards!
4 out of 5
We very much enjoyed our stay. Dining at night was a bit stressful because they don’t take reservations, but they put you on a waiting list. We wanted to eat at 7:00 but couldn’t get in until 9:00 with the waiting list. Some nights were better then others. Other then than that, we really liked to hotel and activities. Food was delicious and a lot of variety. We especially loved the food by the pool and on the beach for lunch. Staff was very accommodating. Room looked nicer in the pictures. We stayed in the master suite and it was lacking a bit. Needs some updates.
Posted by LAUREN, from Bellmore on 23 Apr. 2022
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Comment from Hotel Management
6 May 2022
by Silvestre V. - General Manager
Dear Lauren.
First of all, we want to thank you for choosing us as your vacation destination and for taking the time to share your comments with us.
We feel very lucky to have exceeded your expectations and that you had a fantastic vacation, of course we will take into account your suggestions to continue improving the experience of all our dear guests.
We hope you will come back again in the near future.
Kind regards!
4 out of 5
Overall the property was nice, however it doesn’t look like what the pictures portray. The rooms are lackluster and sort of run down. We also requested an oceanfront room when booking and we ended up in a lagoon view over looking the kids pool and the busy/loud street. We said something to the front desk and they said they’d look into it but never did. We look forward to visiting Cancun again, but would not stay at the Wyndham Alltra.
Posted by Kyle Anson on 2 Apr. 2022
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Comment from Hotel Management
4 Apr. 2022
by Silvestre V. - General Manager
Dear Kyle.
We greatly appreciate that you have chosen us as the ideal resort for your well-deserved vacation and, above all, that you spent a few minutes sharing your comments with us.
We are very sorry to read that the room was not what you expected and especially that we did not exceed your expectations.
We hope you will give us another opportunity in the future and come back to visit us, we will be delighted to welcome you.
Regards!
About the Wyndham Alltra Cancun All Inclusive Resort
Activities/services from independent operators not included
Transportation to offsite activities not included
Room service during certain hours
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Onsite entertainment and activities included
Minibar beverages - restrictions apply
Property Features
Wyndham Alltra Cancun All Inclusive Resort is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Wyndham Alltra Cancun All Inclusive Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean aparthotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. A complete renovation of Wyndham Alltra Cancun All Inclusive Resort was completed in September 2018. Smoking is allowed in designated areas at this 4-star Cancun aparthotel.
458 guestrooms or units
6 levels
7 dining venues
6 bars or lounges
5726 sq ft of conference space
532 sq m of conference space
Manager's reception (free)
Deli
Kid's club (free)
Supervised childcare (surcharge)
Childcare (surcharge)
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Bar on the beach
Bar by the pool
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 2
Children's pool
Waterslide
Free WiFi
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Wyndham Alltra Cancun All Inclusive Resort offers 458 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies or patios. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.
Private balcony or patio
Stocked minibar (free)
In-room dining (limited hours)
Plasma television
Cable channels
Refrigerator
Coffee maker
Luxury bedding
Shower
Housekeeping (daily)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
The aparthotel hosts a free manager's reception daily.
Casa de Rosa - Onsite restaurant.
Viaggio - Onsite restaurant. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body wraps
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Prenatal massage
Steam room in spa
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
No cribs (infant beds) available
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
