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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property
Beachfront property near Chac Mool Beach

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

2 outdoor pools, pool umbrellas, sun loungers
Property video
View from room
View from room
55-inch plasma TV with cable channels, TV, DVD player

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite King

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 126 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Beachfront Swim up

  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double Accessible

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Accessible

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Accessible

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Family Junior Suite, King Bunk and Trundle Bed

7.4 out of 10
Good
(11 reviews)
  • Resort view
  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite King Lagoonview

9.0 out of 10
Wonderful
(4 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double Beachfront

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Beachfront

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Ocean View King

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean Front Double

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean Front King

9.2 out of 10
Wonderful
(13 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View Double

8.2 out of 10
Very good
(23 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double

8.2 out of 10
Very good
(42 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King

8.6 out of 10
Excellent
(52 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View King

8.6 out of 10
Excellent
(33 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout drapes

King Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2 miles (3 km) of La Isla Shopping Mall. Chac Mool Beach and El Sol de Cancun are also within 2 miles (3 km).

What's nearby

  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Isla Dorada - 19 min walk - 1.6 km
  • Cancun Interactive Aquarium - 19 min walk - 1.7 km
  • Forum Beach - 4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • Lobby Bar
  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Beachfront property near Chac Mool Beach
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 10 dining venues
  • 3 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3932 out of 6270 reviews
Rating 8 - Good. 1426 out of 6270 reviews
Rating 6 - Okay. 534 out of 6270 reviews
Rating 4 - Poor. 178 out of 6270 reviews
Rating 2 - Terrible. 200 out of 6270 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

PRISCILLA, PORTLAND

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay.
Stayed 5 nights in Jan 2026

8/10 Good

Mark Peterson

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, great experience. We traveled with my elderly parents and were pleased with the accommodations for walking places around the property. Ramps everywhere and the stairs were broken up enough to not cause a problem. Our rooms were clean, though they are starting to show their age a little. Sliding doors a little hard to close, etc. We loved the food and drinks! We've stayed at several different hotels on hotel row and this probably had the best food. Bar tenders down on the beach were so great! The poolside food every day was exceptional! Our one complaint would be only having one fairly small sized pool. And the fact that it was loud, very loud at the pool all the time. Would be nice to have either a second, quieter pool, or to not have blaring loud activities and/or music all day.
Stayed 5 nights in Jan 2026

8/10 Good

Camie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great staff, one of the best food experiences we've had.
Stayed 5 nights in Jan 2026

10/10 Excellent

Pauline R

Stayed 7 nights in Jan 2026

10/10 Excellent

Megan Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!!! We will be back!
Stayed 5 nights in Jan 2026

6/10 Okay

Carah

Travelled with family
Liked: Staff & service, property conditions & facilities
We stayed here over Christmas and the hotel was fine. If you consider yourself a “foodie”, I’d choose somewhere different. We tried many of the restaurants and didn’t eat a single meal that made us want to return. The beverages were also watered down and the house wines were undrinkable. Outside of the food, the rooms were comfortable and the activities around the pool were enjoyable to participate in / watch. We also had a couples massage that was excellent. We would not return as we’ve stayed at better all inclusives in the area.
Stayed 7 nights in Dec 2025

8/10 Good

Wendy S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful courteous staff. Extremely attentive. Wonderful place for families. Great food. Absolutely crawling with children nearly 24/7. It was the week between Christmas and new year’s which is the busiest of the year. But we did not expect the frenzy of constant activity. Luckily we were desperate for beach which was gorgeous. In hindsight I would have chosen an adult’s only resort and tolerated the drunks
Stayed 7 nights in Dec 2025

8/10 Good

Luis

Stayed 4 nights in Jan 2026

10/10 Excellent

MICHAEL, GARLAND

Everything was great, staff was wonderful
Stayed 6 nights in Dec 2025

10/10 Excellent

Giovanni

Stayed 4 nights in Dec 2025

10/10 Excellent

Tatyana

Stayed 7 nights in Dec 2025

8/10 Good

Tracy

Stayed 4 nights in Nov 2025

6/10 Okay

Ricky

Good location, staff was great and welcoming, beach was amazing and with only 1 pool we spent all our time in the ocean.
Stayed 7 nights in Oct 2025

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff was amazing. It was very clean, safe, terrific food! Great drinks. Nice pool. Right on the beach
Stayed 3 nights in Nov 2025

10/10 Excellent

laura elisabeth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean, food was good, nice beach
Stayed 14 nights in Nov 2025

10/10 Excellent

Jose Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 7 nights in Nov 2025

10/10 Excellent

KAUSHAL

Travelled with family
Liked: Cleanliness
We had a wonderful stay at Sunscape Resort! The staff were incredibly friendly, always greeting us with a smile and making us feel truly welcomed. Their helpfulness stood out in every interaction. Our family has specific dietary needs — vegetarian, and no onion or garlic — and we were genuinely impressed by how supportive the restaurant staff were. They went out of their way to prepare special meals for us every day, ensuring we were comfortable and well taken care of. Their kindness and attention made our stay even more memorable. Overall, we had a great experience and truly appreciate the hospitality. Highly recommended for anyone looking for a warm and accommodating resort! 🌞✨
Stayed 4 nights in Nov 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was over the top and very generous! Clean room, efficient housekeeping, friendly staff, and great food and drink.
Stayed 5 nights in Nov 2025

10/10 Excellent

BHUPINDER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Sunscape Resort & Spa Mexico for three days and had a wonderful experience. The rooms were clean and comfortable, the hospitality was amazing, and the staff were always smiling and so kind. The food was great with plenty of options, and the beach was AMAZING!! Overall, we had a fantastic stay and would highly recommend this resort.
Stayed 2 nights in Nov 2025

10/10 Excellent

aurea soliman, calgary

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean at all times, staffs were friendly and approachable. Food were great and alot to choose from. Different activities that we can join and enjoy.
Stayed 4 nights in Nov 2025

6/10 Okay

Nicosia, Orange

Liked: Cleanliness, property conditions & facilities
Resort was okay . Food is great especially the Italian restaurant. The waiters especially the men are so kind and friendly . I personally disliked the idea that you have to stand in line and wait to be seated at the buffet - Imagine needing breakfast and have to be in a line just to get a seat before getting your food . Resorts I’ve been to before you just find your own seat and a waiter approaches you within minutes . Secondly , the night entertainment is okay but there’s never enough seats for guests to enjoy any show . Overall , the people are good were my positive highlights . The hotel logistics need to be better with ensuring guests are not waiting forever to eat at an all inclusive resort .
Stayed 6 nights in Nov 2025

10/10 Excellent

Neddy, Midland

Stayed 3 nights in Nov 2025

2/10 Terrible

Shahin

Travelled with family and small children
Liked: Cleanliness, staff & service
Rooms in the second building were noisy and without elevator. Food options were very limited. Staff were friendly.
Stayed 5 nights in Nov 2025

10/10 Excellent

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Nov 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, first time at an all inclusive resort. I was confused to learn all the food was free!! Definitely ordered a lot, the views are amazing. I will book the same suite at the same resort within a year. King size bed ocean view
Stayed 3 nights in Nov 2025