Sunscape Cancun Resort & Spa - All Inclusive

4.0 star property
Beachfront property near Forum Beach

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Photo gallery for Sunscape Cancun Resort & Spa - All Inclusive

1 bedroom, premium bedding, free minibar, in-room safe
Meeting facility
2 outdoor pools, pool umbrellas, sun loungers
1 bedroom, premium bedding, free minibar, in-room safe
1 bedroom, premium bedding, free minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available

Explore the area

Map
Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪16 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • Gaviota Azul Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

Junior Suite, Multiple Beds, Ocean View

  • Sleeps 6
  • 1 King Bed, 1 Double Trundle Bed and 1 Double Bunk Bed

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Oceanfront (Sun)

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Oceanfront

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Oceanfront

  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Lagoon View

  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 2 Double Beds, Lagoon View

  • Sleeps 4
  • 2 Double Beds

Family Suite (Junior, King Bunk and Trundle Bed)

  • Sleeps 3
  • 1 King Bed and 1 Double Trundle Bed

Deluxe Suite, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Beachfront

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Beachfront

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Beachfront (Swim up)

  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

On the beach.Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Gaviota Azul Beach. Also, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within half a mile (1 km) and Chac Mool Beach is within 2 miles (3 km).

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪El Mirador - ‬8 min walk
  • Lobby Bar
  • ‪Bubba Gump Shrimp Co. - ‬5 min walk
  • ‪Café Solé - ‬7 min walk

About this property

Sunscape Cancun Resort & Spa - All Inclusive

Beachfront property near Forum Beach
Some rates at Sunscape Cancun Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 6 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Sunscape Cancun Resort & Spa - All Inclusive offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Sunscape Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3475 out of 5645 reviews
Rating 8 - Good. 1301 out of 5645 reviews
Rating 6 - Okay. 495 out of 5645 reviews
Rating 4 - Poor. 186 out of 5645 reviews
Rating 2 - Terrible. 188 out of 5645 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Becky

Stayed 1 night in Jan 2025

10/10 Excellent

Maribel

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

Angel

Travelled with family and small children
Liked: Amenities
Really nice property,food was good, treatment by staff was Awsome would definitely come back.
Stayed 5 nights in Apr 2025

6/10 Okay

Matin, Toronto

Travelled with partner
Liked: Staff & service
Hotel staff were friendly and helpful. The things that I did not like was amenities and food. My expectations were higher for food and amenities like pool. Overall it was good but for lower price!
Stayed 6 nights in Apr 2025

8/10 Good

Ivana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so nice and accommodating!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

John David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with a family of 4 for 4 nights. staff was super friendly the food was good. We were able to eat at every restraunt we wanted to. .We also found chairs and umbrellas to sit poolside and by the ocean no problem. The nightly entertainment was fun. I wish they had the fireshow on the beach but must have been changed due to weather. We walked to the mall which wasnt too far of a walk and we felt safe. it was a pretty awesome trip considering we went during spring break, I thought it would more hectic than it was. The only thing i didnt like was being passed off to a guy named Hector after my check in, he tries to tell you about the areas of the resort then tries to get you roped into a timeshare seminar and he is very persistant about it. I had to tell him no about 10 times before he gave up. But we had a great time and would definetly come back, this is one of the best locations i Cancun!
Stayed 4 nights in Mar 2025

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far the worst hotel in the Hotel Zone. Upon entering, it was noisy with exceptionally drunk people.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos Landin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Suely Burgos

Stayed 3 nights in Apr 2025

10/10 Excellent

Anderson

Stayed 4 nights in Apr 2025

10/10 Excellent

Mousumi Choudhury

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff services.

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Shahidur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

George Stevie

Liked: Staff & service, property conditions & facilities
Loved it..
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephanie, St. Louis Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week here with my 3 kids. The food was good, the property was clean and it was very manageable. We loved it.
Stayed 7 nights in Mar 2025

8/10 Good

Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Old building but great attention & service from staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

David Yunior

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 3 nights in Apr 2025

10/10 Excellent

Arvind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of fun staying at this resort. The staff were extremely friendly and hospitable. Food was great. Something to eat any time of the day. Loads of activities within the resort. Truly 5 star experience. Only thing that we hated was some concierge trying to sell the time share part within the resort. We had to literally run away from those folks. Apart from that there was no negatives on this resort. We would gladly recommend this to all our friends and relatives. Beach was really clean and vip lounge was a lot of fun as well. Great stay overall.
Stayed 3 nights in Apr 2025

4/10 Poor

Toni

Travelled with family and small children
Disliked: Amenities
It was my husband's 50th birthday i specifically asked for an ocean view room instead i received a view of the parking lot. When asked if they could change it they claimed i never made any requests qnd when i showed them the email thread they said sorry but it's too late now. Horrible customer service and constantly harrased by sales staff to book various activities
Stayed 5 nights in Mar 2025

6/10 Okay

Rick

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This resort is more for children 6 years old and under. My 8 and 10 year old were both way over the hieght limit to do any of the water slide stuff. The hours are kind of limiting. For example the pool closes at 8 and there is only bar service between 11am and 11pm. The mexican food was all very good but everything else was more like cafeteria level quality. The drinks are mostly watered down cocktails is tiny plastic cups, which in the hot sun was fine.There were always wyndam time share sales people lurking around agressively trying to get you to sign up for a vacation club. It was overall a fun time but I wouldn't go back.
Stayed 5 nights in Mar 2025

8/10 Good

Alecia

Stayed 7 nights in Mar 2025

10/10 Excellent

Roxanne C., Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great! The location was convenient and close to the shopping areas.
Stayed 6 nights in Mar 2025

4/10 Poor

Dina

Disliked: Staff & service, property conditions & facilities
I booked a premium suite with ocean view, upon check in they said my room is partial ocean view and refused to grant me my room without paying extra
Stayed 3 nights in Apr 2025