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Level Chicago - River North

4.0 star property
4-star hotel near Michigan Avenue

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Photo gallery for Level Chicago - River North

Premium bedding, pillowtop beds, in-room safe, individually furnished
Premium bedding, pillowtop beds, in-room safe, individually furnished
Outdoor spa tub
Premium bedding, pillowtop beds, in-room safe, individually furnished
Suite (Level) | Living area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Kitchen
  • 24/7 front desk
  • Gym

Explore the area

View in a map
369 W Grand Ave, Chicago, IL, 60654
  • Merchandise Mart
    ‪5 min walk‬
  • Michigan Avenue
    ‪13 min walk‬
  • Chicago Riverwalk
    ‪15 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Junior Suite, 2 Bedrooms

Full-size fridge, microwave, oven, stovetop

Junior Suite, 2 Bedrooms

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 6
  • 1 Double Bed, 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, individually furnished

Executive Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Bedroom (& Office)

Premium bedding, pillowtop beds, in-room safe, individually furnished

Executive Room, 1 Bedroom (& Office)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, individually furnished

Deluxe Suite, 2 Bedrooms

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, individually furnished

Executive Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, individually furnished

Deluxe Suite, 1 Bedroom

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, individually furnished

Deluxe Suite, 2 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 95 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Level)

Premium bedding, pillowtop beds, in-room safe, individually furnished

Suite (Level)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, individually furnished

Deluxe Suite, 1 Bedroom

8.0 out of 10
Very good
(3 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, individually furnished

Executive Room, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Level)

Premium bedding, pillowtop beds, in-room safe, individually furnished

Suite (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, individually furnished

Junior Room, 2 Bedrooms

  • 77 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

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About the area

Chicago

City center retreat .Within a 10-minute walk of this Downtown Chicago hotel, you'll find Merchandise Mart and State Street. Michigan Avenue and Chicago Riverwalk are also within 2 miles (3 km).

What's nearby

  • Merchandise Mart - 5 min walk - 0.4 km
  • Michigan Avenue - 13 min walk - 1.1 km
  • Chicago Theatre - 14 min walk - 1.2 km
  • Chicago Riverwalk - 15 min walk - 1.3 km
  • Millennium Park - 19 min walk - 1.6 km

Getting around

  • Chicago Halsted Station - 4 min drive
  • Merchandise Mart Station - 8 min walk
  • Chicago Midway Airport (MDW) - 30 min drive

Restaurants

  • ‪East Bank Club - Grill - ‬4 min walk
  • ‪The Hampton Social - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Gene & Georgetti - ‬3 min walk
  • ‪Domino's Pizza - ‬1 min walk

About this property

Level Chicago - River North

4-star hotel near Michigan Avenue
Level Chicago - River North offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. Level Chicago - River North also features barbecue grills, concierge services, and laundry facilities. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

  • 99 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • BBQ grill(s)
  • Elevator
  • No smoking on site
Level Chicago - River North offers 99 accommodations with washers/dryers and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and hair dryers.

This Chicago hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided weekly.

Languages

English, Spanish

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Level Chicago Fulton Market

  • Pool
  • Pet-friendly
  • Free WiFi
  • Air conditioning
4.6 out of 5, Wonderful, 272 reviews
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Property amenities

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 68.30 per night)
  • Wheelchair-accessible parking available

Things to do

  • Bicycle rentals
  • Gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Meal delivery service
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Only dogs and cats are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Destination fee: USD 22.32 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 68.30 per night (in/out privileges)
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open May 01 and close September 30.

Property is also known as

Level Chicago River North
Level Chicago River Chicago
Level Chicago - River North Hotel
Level Chicago - River North Chicago
Level Chicago - River North Hotel Chicago

Level Chicago - River North Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 666 reviews
Rating 8 - Good. 88 out of 666 reviews
Rating 6 - Okay. 49 out of 666 reviews
Rating 4 - Poor. 24 out of 666 reviews
Rating 2 - Terrible. 26 out of 666 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Izzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice hotel
Stayed 3 nights in May 2025

10/10 Excellent

Sheerce

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Thomas

Stayed 4 nights in May 2025

10/10 Excellent

Jonathan

Stayed 3 nights in May 2025

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a perfect experience for a family of five had everything we needed and more.
Stayed 2 nights in May 2025

10/10 Excellent

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend Level River North! We were upgraded to a 2 Br/2 BA unit. The place was sparkling clean and had all the comforts of home. Super quiet and fantastic views!!! Corner unit on 28th floor. Another plus the pool/hot tub opened (5/16) and they were wonderful. The property is fantastic and Aisha was super helpful, efficient and nice! Balcony was another plus & location was great.
Stayed 4 nights in May 2025

10/10 Excellent

Daniel

Stayed 1 night in May 2025

6/10 Okay

Caleb

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice!

Great location. Very nice unit. The front desk was welcoming and accommodating. The only thing that was a bit unnerving was that a woman (let’s call her Karen) was watching me like a hawk when I checked in and then slid something under the door about the rules of the building. Not sure she would have done this with others but I didn’t like the implication. That said, I would stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

shanike

Stayed 1 night in May 2025

2/10 Terrible

Ingrid Yamilet

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I recently stayed at this hotel for two nights and unfortunately had one of the worst customer service experiences I’ve ever encountered. From check-in, the staff were dismissive and at times outright rude. I reported multiple issues—my room’s TV wasn’t working properly (turning on and off with no image), the phone didn’t work, and some lights had no bulbs. Nothing was done to fix it. Later that night, the second TV also stopped working. Only after repeatedly following up did they move me to a new room—at 9 PM. I had to repack everything, including wet clothes from the laundry, disrupting my entire evening. The front desk’s attitude was the most disappointing part. I was met with comments like, “You again,” “We can’t do anything right now,” and “I thought it was just one TV,” making me feel like a burden instead of a guest. The new room was clean, and the hotel itself is beautiful, but none of that makes up for the frustration, lack of professionalism, and lost sleep. It’s unfortunate for the owner—great space, but the staff’s attitude completely ruins the experience.
Stayed 2 nights in May 2025

4/10 Poor

shawna

Liked: Amenities
Disliked: Staff & service
The people and staff are super rude!
Stayed 2 nights in May 2025

10/10 Excellent

shanike

Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Home away from home trip

The hotel itself offered everything needed to celebrate my husband birthday. I must say the front desk could use some customer service training indeed. Respect and decorum goes a long way at the end of the day.
Stayed 2 nights in May 2025

8/10 Good

Wendy, IPSWICH

Travelled with family
Liked: Cleanliness, property conditions & facilities
A great option for families or groups with apartment-style, white, sleek modern floorplans. We loved having a balcony and two bathrooms (which I couldn't find evidence of on descriptions of the Junior 2-bedroom suites). You can see in photos that one of the bedrooms is literally the size of the double bed, FYI, but it did the trick. The pull-out couch was actually comfortable! Desk was attentive to sending up the things we requested, but kind of superficially friendly. Where we were quite disappointed was to find out that the beautiful, sparkling pool deck area with hot tub and lounging spaces was CLOSED even though it seemed to be all set-up and the weather was warm. When asked about it, they said perhaps plans to open around Memorial Day -- even though they advertised May 1. This also meant no bocce ball, also found no evidence of bikes. SO, many of the amenities we planned to use were not there yet factored in to why we chose this hotel over another for our group. You could still use the gas firepit areas and grills. There was also a very nice shared lounge area, sauna, and excellent gym with plenty of light and windows. Not a lot of restaurants, valuable stores, etc. right around hotel (except a liquor store). Hope these details helps you plan for your needs.
Stayed 2 nights in May 2025

10/10 Excellent

Patrina L, SAINT LOUIS

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place! Beautiful views
Stayed 2 nights in May 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Absolutely stunning views, fantastic staff, incredibly convenient location for business conference held at Convene. Highly recommend.
Stayed 4 nights in May 2025

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than expected! Staff was very helpful and friendly. definitely staying here again.
Stayed 3 nights in May 2025

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the fun
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property great location and clean and comfortable accommodations. Got nice upgrade and bottle of wine upon check in.
Stayed 2 nights in May 2025