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"The hotel was clean and kept up. I got mixed attitudes from different staff. Some very friendly some very cold and unwelcoming.
I was disappointed th
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Within 2 miles (3 km) of this Concord hotel, you'll find The Veranda and Willows Theater. California Grand Casino and Sunvalley Shopping Center are also within 2 miles (3 km).
Business services
This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a terrace, and a garden are also offered.
Concord Plaza Hotel ratings based on 22 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Concord Plaza Hotel
Everyone (9)Couples (5)Family (4)
1 out of 5
Posted by Nicole on 7 Feb. 2024
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Comment from Hotel Management
8 Feb. 2024
by Concord Plaza Hotel
Nicole, if you are not completely satisfied with your accommodations, please let us know. This will give us an opportunity to offer you another room, fix an issue or find a resolution. Thank you for being our guest and we do hope to have another opportunity to leave you with a much better impression.
3 out of 5
The hotel was clean and kept up. I got mixed attitudes from different staff. Some very friendly some very cold and unwelcoming.
I was disappointed the pool was closed. The walls were so thin I could hear tv and full conversations in the rooms on either side. Also lost an hour sleep as someone next door was getting ready to leave between 4-5 am because the walls are so thin.
I was a little surprised there was nothing to eat for breakfast just coffee that I got in the room.
It was convenient to stay the night for the convention even though it’s only 20 miles from home. I may stay again for the convenience, but I won’t recommend it to any family or friends I like.
Posted by Nora on 25 Jan. 2024
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Comment from Hotel Management
25 Jan. 2024
by Concord Plaza Hotel
White we are pleased to hear that you found our facility clean and well kept and that you found our location convenient for your convention, however, we are disappointed to hear that you will not be recommending our hotel to family and friends. Your concerns will be addressed with our staff and General Manager for improvement. We look forward to another opportunity to serve you in the future.
4 out of 5
The property has a lot of potential. Is very dated in the rooms, needs remodeling. Staff was nice, court yard is very nice, needs chairs and tables to enjoy. restaurant is not open much. We stay there often, it's very convenient for us. good for the price. parking behind gate.
Posted by WILLIAM, from MCKINLEYVILLE on 21 Jan. 2024
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Comment from Hotel Management
22 Jan. 2024
by Customer Service
William, it's a delight to hear that you choose Concord Plaza Hotel regularly due to its convenience and affordability. We appreciate your compliments about our friendly team members and the pleasant courtyard. Noted on your comments about needing updates within guest rooms and enhancing the availability of the restaurant. It's a pleasure hosting you and we look forward to having you with us soon again.
2 out of 5
Pretty inside, but not as advertised; the restaurant is closed, the bar is close, the indoor pool and spa are closed, and the man at the desk, named either Fernando or Francisco was very rude, demanding I pay 16.00 for parking. I stayed there two other days in the last week and the front desk staff just validated my room key to go in and out as I please.
This man told me in a rude voice five times that I had to pay 16 dollars to park my car.
I will never stay here again when I visit this area.
Posted by Gordon, from Queen Creek on 24 Nov. 2023
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Comment from Hotel Management
24 Nov. 2023
by Customer Service
Gordon, it's regrettable to hear about your experience and understand that a few aspects of your stay didn't meet expectations. We recognize the inconveniences you faced due to some amenities being unavailable. We also acknowledge that the parking charges seemed unexpected. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. More so, our team members should always deliver respectful service and your experience seems to suggest otherwise. Given the recent dissatisfaction, we're troubled that you're considering not returning. Nonetheless, our aim is to offer an improved experience should you decide to visit again in the future.
5 out of 5
Posted by Blair on 24 Nov. 2023
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Comment from Hotel Management
14 Dec. 2023
by Customer Service
Blair, it's delightful to know that you had an exceptional experience at the Concord Plaza Hotel. Thank you for sharing your feedback on Expedia, and we look forward to welcoming you back for another memorable stay.
4 out of 5
the property needs upkeep and updating. needs remodeling. the carpet had large stains.shower valves are hard to pull, spout was loose. everything is worn. they have a beautiful atrium courtyard inside, but have no tables or chairs to enjoy it.
Posted by WILLIAM, from MCKINLEYVILLE on 13 Nov. 2023
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Comment from Hotel Management
13 Nov. 2023
by Customer Service
William, thank you for your feedback. We're glad to hear you appreciated our indoor atrium but we're sorry to learn that you found some areas in need of attention. Upgrades and maintenance improvements are indeed a part of our ongoing efforts to provide a comfortable stay for all guests. Your comment on the lack of seating areas in the atrium has been noted and will be considered in our future planning. We hope to see you again at the Concord Plaza Hotel for you to witness our progress.
1 out of 5
The worst experience ever with a hotel.
Staff is very unfriendly, I had reserved my room & then they said they over booked, so I was shafted to the farthest room they have 160. Traveled down a maze of hallways to get there & then find out the fridge was broken, hot water doesnt work & my room was in front of a construction zone. I enetered the light swiyches are very jard to find. Room was pitch black @ 5pm. I had to walk with my my belongings to the farthest point of building... The restaurant & bar closed on the weekend.... WHAT?!?!
Do not stay here!....
Posted by Daniel on 27 Aug. 2023
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Comment from Hotel Management
2 Sep. 2023
by Customer Service
I would like to express my sincerest apologies for the inconveniences you experienced during your recent stay at Concord Plaza Hotel. Your feedback is deeply appreciated, and we take it very seriously.I'm truly sorry to hear about the issues you encountered, particularly the distance of your room and the overbooking situation. It is genuinely disappointing when we fall short of our guests' expectations, and I understand the frustration these circumstances may have caused you.Our commitment to guest comfort and satisfaction is unwavering, and I want to assure you that we are actively addressing these issues. We are reviewing our room allocation processes to ensure that guests are not inconvenienced by the location of their accommodations. Additionally, we are implementing measures to prevent overbooking situations from occurring in the future.Your feedback is invaluable in helping us make the necessary improvements to provide our guests with the best possible experience. I would like to extend an invitation for you to return to our hotel in the future, where we hope to demonstrate the positive changes we are making based on your feedback.Once again, please accept our sincerest apologies for the inconvenience you experienced. We greatly appreciate your understanding and hope for an opportunity to welcome you back and provide you with the exceptional stay you deserve.
3 out of 5
What I didnt like is that the Restaurant & Bar are closed on the weekends. 👎
Posted by Daniel on 20 Aug. 2023
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Comment from Hotel Management
2 Sep. 2023
by Customer Service
Thank you for sharing your feedback and for taking the time to review your recent stay at the Concord Plaza Hotel. We appreciate your 3-star rating and your valuable comments.We are pleased to hear that you enjoyed your stay overall. However, we understand your disappointment regarding the closure of our restaurant during the weekends. We sincerely apologize for any inconvenience this may have caused.Our team continuously evaluates our services to meet the needs of our guests, and your feedback is essential in this process. We will take your comments into consideration as we review our operating hours and services to provide a more consistent and enjoyable experience for all our guests, including those staying over the weekends.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, where we aim to make improvements based on your feedback.
5 out of 5
Staff & rooms & property are on point. The resturant & bar closed on the weekend's 😲👎
Posted by Daniel on 13 Aug. 2023
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Comment from Hotel Management
13 Aug. 2023
by Customer Service
Thank you for taking the time to leave us a wonderful 5-star review. We greatly appreciate your positive feedback and are thrilled to know that you had an overall excellent experience during your stay with us.We sincerely apologize for any inconvenience caused by the closure of our bar and restaurant during the weekend. Your feedback is important to us, and we understand the importance of providing a complete and enjoyable experience for our guests.We will certainly take your comments into consideration as we continue to evaluate and improve our services. We appreciate your understanding and hope that this did not significantly impact your overall stay.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future for another enjoyable visit.
1 out of 5
There is no was a loss of power\internet. Everyone checking had to wait & be escorted single file to each room. I was charged parking fee & could not exit the parking lot after arriving. Staff & guest very unpleasant. The main dinning area was closed on a Saturday evening!
Posted by Daniel on 6 Aug. 2023
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Comment from Hotel Management
9 Aug. 2023
by Customer Service
Thank you for taking the time to review your recent stay at our hotel, although we are truly sorry to hear about your disappointing experience resulting in a 1 out of 5 rating.We deeply apologize for the inconvenience you faced due to our system being down and the parking charges. We understand how frustrating it can be when such unexpected issues arise. Our guests' comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations on this occasion.We value your feedback and take it seriously as we continuously strive to improve our services and amenities. Your comments will be shared with our team as we work to prevent similar issues in the future and ensure a smoother experience for all our guests.Regarding the parking charges, we will review our policies to ensure they are clear and aligned with our guests' expectations.We hope you will consider giving us another opportunity to provide you with a more positive and enjoyable stay. Please feel free to reach out to us directly if you plan to visit again, and we will do our utmost to ensure a much smoother and more satisfying experience.Thank you again for sharing your concerns, and we appreciate your understanding.
Concord Plaza Hotel offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 23000 square feet (2070 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Concord Plaza Hotel. The hotel can provide concierge services and wedding services. Parking is available for a fee. This Concord hotel is smoke free.
323 guestrooms or units
3 levels
2 buildings
Meeting rooms
23000 sq ft of conference space
2070 sq m of conference space
Business center (24 hours)
Conference center
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Terrace
Garden
Gift shop
Fireplace in lobby
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Microwave (on request)
Internet
Available in all rooms:
Free WiFi
, Free wired internet
, Wireless internet access
Available in some public areas:
Free WiFi
, Free wired internet
Parking: Self parking and RV/bus/truck parking available for a surcharge
Room Amenities
Concord Plaza Hotel offers 323 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
Pillowtop beds
Flat-screen television
Cable channels
Movies for purchase
Refrigerator
Microwave available
Coffee maker
Shower and tub combination
Housekeeping (on request)
Hair dryer
Safe
Toiletries (free)
Telephone
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Change of towels (on request)
Change of bedsheets (on request)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for USD 15.0 per night.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 35 lbs per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Contactless check-out is available.
No cribs (infant beds) available
Children stay free
Pets Allowed-Specific Rooms Only
Service animals are allowed
Service animals are exempt from fees/restrictions
Car recommended
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
LGBTQIA friendly
Pets cannot be left unattended
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 100 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 16 per day (in/out privileges)
Pet deposit: USD 100 per stay
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Concord Walnut Creek
Crowne Plaza Concord Walnut Creek
Crowne Plaza Walnut Creek
Crowne Plaza Walnut Creek Concord
Crowne Plaza Walnut Creek Hotel
Walnut Creek Concord
Crowne Plaza Concord Walnut Creek Hotel
Concord Plaza Hotel Hotel
Concord Plaza Hotel Concord
Concord Plaza Hotel Hotel Concord
Crowne Plaza Concord / Walnut Creek
Crowne Plaza Concord / Walnut Creek an IHG Hotel
You should know
Pool access available from 9:00 AM to 9:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
