"Bed was mushy. Disappointed that there were no clothes drawers and no coffee machine in the room. Other than that, not a bad stay. " More

By a verified traveller on Sun 01 Apr 2018

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Hotel Description

3.5-star hotel near Heavenly Gondola

In entertainment district

Within a 10-minute walk of this Stateline hotel, you'll find Heavenly Gondola and The Shops at Heavenly Village. Lakeside Beach and Heavenly Ski Resort are also within 3 miles (5 km).

Casino, outdoor pool

A casino, 2 restaurants, and an outdoor pool are all featured at this hotel. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. There's a fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, flat-screen TVs

The 539 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Premium bedding, free local calls, and hair dryers are also available.

Classic

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$106 per night

Room, 1 King Bed, Partial Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Partial Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hard Rock Hotel & Casino Lake Tahoe ratings based on 53 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Lake Tahoe

Everyone (42) Couples (3) Family (6)
2 out of 5
I paid $237 for a room in a rundown 50 year old hotel and I cant even take a hot shower? Really???? And when we call to complain? They ask "Did you run the shower for 109 minutes before you got in?" Well, no I didnt because the water in the bathroom sink comes out warm right away. Not to mention the incredible waste of water. That barely gets the water lukewarm at best for my wife's shower. I get in and it is basically cold. Call back to complain again and this time we ask for a Mgr. They transfer us and it goes to voicemail and we get cut off. This is our first and last time staying at the Hard Rock Tahoe...

Posted by on 17 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Hard Rock Lake Tahoe Team

Dear Guest, We first want to thank you for providing feedback regarding your stay at Hard Rock Hotel & Casino Lake Tahoe. We truly do appreciate suggestions for improvement and hope our team can build off this feedback. It really disappoints us that our property did not meet your expectations and that we were not able to provide great service. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,

5 out of 5

Posted by on 14 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Hard Rock Lake Tahoe Team

Dear Guest, We are incredibly grateful that you took the time out to leave us a review. Our company values customer satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again. Regards,

4 out of 5

Posted by on 9 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met. We look forward to welcoming you back to our establishment during your next trip to Lake Tahoe. Regards,

1 out of 5
the physicality of the property was great. it was once inside our hotel room we noticed that we had zero hot water and whatever construction was going on on floor 4 all night was horrible.

Posted by on 8 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Hard Rock Lake Tahoe Team

Dear Guest, We first want to thank you for bringing this issue to our attention. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,

5 out of 5

Posted by on 8 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met. We look forward to welcoming you back to our establishment during your next trip to Lake Tahoe. Regards,

4 out of 5

Posted by on 19 May 2019

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Comment from Hotel Management

23 May 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thank you for choosing to stay with us and we’re glad to hear that you a great experience. We look forward to welcoming you back in the near future. Regards,

4 out of 5
Prolerty was centrally located and had reasonable rates. Plenty of quality memerabilia.

Posted by on 17 May 2019

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Comment from Hotel Management

17 May 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thanks for the great review. Your feedback is extremely valuable to us, as we strive to improve with each stay. We look forward to welcoming you back to our establishment during your next trip to Lake Tahoe. Regards,

5 out of 5

Posted by on 13 May 2019

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Comment from Hotel Management

14 May 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met. We look forward to welcoming you back to our establishment during your next trip to Lake Tahoe. Regards,

2 out of 5
Ac was not working, over 80 degrees in the room. When I mentioned it to the front desk, the told me I put on the heater when it was clearly on cool and fan on high. They didn’t even apologize or try to do something about it. We were hosting my mother and sister in law, and it was a terrible experience for them. Sorry to say we will not be back, rather go to harass for the amount of money we spent there in a room , food, and gambling.

Posted by on 6 May 2019

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Comment from Hotel Management

7 May 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thanks for the taking the time to write a review. We certainly welcome views and opinions from all our guests. Clearly you did not enjoy your time here and for that we do apologize. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback. Sincerely,

5 out of 5
I like the room that I was giving the scenery was nicer room service was very fast and efficient everything was great I can’t think of anything that I didn’t have

Posted by on 2 May 2019

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Comment from Hotel Management

2 May 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thanks so much for the great review and thanks for taking the time to write a review! We are so pleased that you enjoyed our property and that our staff was helpful. We look forward to welcoming you back to our establishment during your next trip to Lake Tahoe. Regards,

About the Hard Rock Hotel & Casino Lake Tahoe

Location 50 Highway 50, Stateline, NV 89449

Property Features

Hard Rock Hotel & Casino Lake Tahoe offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces. A casino, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at Hard Rock Hotel & Casino Lake Tahoe. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Stateline hotel.

  • 539 guestrooms or units
  • 15 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 3 conference rooms
  • Casino
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Reno, NV (RNO-Reno-Tahoe Intl.) (89.4 km / 55.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel & Casino Lake Tahoe offers 539 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations. This Stateline hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Fire Break Kitchen & Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Park Prime - This steakhouse serves dinner only. Guests can enjoy drinks at the bar.

The Oyster Bar - This seafood restaurant specializes in Cajun/Creole cuisine. Open 24 hours.

Fuel - Onsite Cafe. Open daily.

Center Bar - Onsite bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 75 lb

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.50 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 25.00 per person (approximately)
  • Pet fee: USD 65 per pet, per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Casino Lake Tahoe
  • Hard Rock Casino Lake Tahoe