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"Smoky, old and wasn’t what I expected. The pictures is not a reflection of the conditions of the hotel " More

By a verified traveller on Thu 22 Oct 2020

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Hotel Description

3.5-star hotel near Heavenly Gondola

In entertainment district

You'll be steps from Hard Rock Hotel & Casino Lake Tahoe and a 5-minute walk from Casino at Harrah's Lake Tahoe with a stay at this well-placed hotel. Heavenly Gondola and The Shops at Heavenly Village are also within half a mile (1 km).

Casino, fitness center

A casino, 2 restaurants, and a fitness center are all featured at this hotel. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and concierge services.

Free WiFi, flat-screen TVs

The 539 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Premium bedding, free local calls, and hair dryers are also available.

Classic

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$63* Per night/room 29 Nov. - 30 Nov.

Room, 1 King Bed, Partial Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Partial Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hard Rock Hotel & Casino Lake Tahoe ratings based on 104 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Lake Tahoe

Everyone (60) Couples (19) Family (19)
5 out of 5

Posted by on 25 Oct. 2020

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3 out of 5
Smoky, old and wasn’t what I expected. The pictures is not a reflection of the conditions of the hotel

Posted by , from Houston, Tx on 22 Oct. 2020

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4 out of 5
Everything was nice and tidy Was pleased all the way around

Posted by , from Hayward Ca on 14 Oct. 2020

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1 out of 5
I didn't like the fact that the elevators had white crusty stuff all over the panels and buttons the rooms had no refrigerators no coffee pot nothing only one Outlet in the room and one Outlet in the bathroom. The stainless steel bathroom decorations wer I can assume covered in soap scum.

Posted by , from Galt on 10 Oct. 2020

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4 out of 5

Posted by on 7 Oct. 2020

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2 out of 5
For the money we thought it was kinda a sh#t hole. We only had 2 pillows and when we asked for more it took over an hour to get them. The hot water was very inconsistent, our shower would get hot for a minute then the temperature would drop. The bathroom had a delicious fragrance of mildew as well.

Posted by , from Texas on 9 Aug. 2020

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Comment from Hotel Management

9 Aug. 2020 by Megan

I have passed the plumbing and housekeeping concerns on to the heads of the department. Every bit of feedback that we receive whether positive or negative gives us a chance to be better, we are grateful for your feedback and we will be critical in our follow through internally. By no means does this excuse the shortfalls and lapses in service that you experienced. Your concerns have not fallen on deaf ears.

2 out of 5
Paid over $200 for a room without refrigerator in the room and noisy. Restaurants have lots of empty table but still asked to wait from 40 to 90 mins. Foods are terrible.

Posted by , from san jose, ca on 3 Aug. 2020

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Comment from Hotel Management

4 Aug. 2020 by Megan

The disappointment that you expressed is of great concern and the Management Team here at the Hard Rock Hotel & Casino Lake Tahoe is committed to making sure our guests leave with a sense of fulfillment and satisfaction. Every bit of feedback that we receive whether positive or negative gives us a chance to be better, we are grateful for your feedback and we will be critical in our follow through internally.

1 out of 5

Posted by on 31 Jul. 2020

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1 out of 5

Posted by on 31 Jul. 2020

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4 out of 5

Posted by on 25 Jul. 2020

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About the Hard Rock Hotel & Casino Lake Tahoe

Location 50 Highway 50, Stateline, NV 89449

Property Features

Hard Rock Hotel & Casino Lake Tahoe offers its guests a fitness center and a seasonal outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces. A casino, gift shops/newsstands, and a sportsbook are also featured at Hard Rock Hotel & Casino Lake Tahoe. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Stateline hotel.

  • 539 guestrooms or units
  • 15 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 3 conference rooms
  • Casino
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Reno-Tahoe Intl. Airport (RNO) (89.4 km / 55.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel & Casino Lake Tahoe offers 539 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations. This Stateline hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Alpine Union - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Park Prime - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

The Oyster Bar - This seafood restaurant specializes in Cajun/Creole cuisine. Open daily.

Fuel - Onsite café. Open daily.

Center Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.50 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 25.00 per person (approximately)
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Casino Lake Tahoe
  • Hard Rock Casino Lake Tahoe
  • Hard Rock Tahoe Stateline
  • Hard Rock Hotel & Casino Lake Tahoe Hotel
  • Hard Rock Hotel & Casino Lake Tahoe Stateline
  • Hard Rock Hotel & Casino Lake Tahoe Hotel Stateline

You should know

  • The seasonal pool will open in April and close in October.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.