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"They provided me with a room with a lake view ...awesome! " More

By a verified traveller on Sat 15 Feb 2020

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Hotel Description

3.5-star hotel near Heavenly Gondola

In entertainment district

Within a 10-minute walk of the hotel, you'll find Heavenly Gondola and The Shops at Heavenly Village. Lakeside Beach and Heavenly Ski Resort are also within 3 miles (5 km).

Casino, fitness center

A casino, 2 restaurants, and a fitness center are all featured at this hotel. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and concierge services.

Free WiFi, flat-screen TVs

The 539 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Premium bedding, free local calls, and hair dryers are also available.

Classic

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$69* Per night/room 11 Mar. - 12 Mar.

Room, 1 King Bed, Partial Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Partial Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hard Rock Hotel & Casino Lake Tahoe ratings based on 101 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Lake Tahoe

Everyone (63) Couples (15) Family (17)
4 out of 5
They provided me with a room with a lake view ...awesome!

Posted by on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Hard Rock Hotel & Casino, Lake Tahoe Team

Dear Guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again, please come visit us. Regards,

5 out of 5
Really clean, great environment, shops were within walking distance huge +++

Posted by , from Stockton on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Hard Rock Hotel & Casino, Lake Tahoe Team

Dear Guest, Thank you for your review of your recent stay with us. We appreciate your choice to come stay with us! We are pleased to hear that you enjoyed your stay and found our location to be convenient. We wish you safe travels and hope to see you again very soon. Regards,

2 out of 5
Clean, but rather dated. The water NEVER got hot & taking a cold shower is completely unsatisfactory!!! Best part was the comfortable bed! Worst part was the water and poor guest service upon check-in (check-out was much better). For the price, you expect to at least have a warm, if not hot, shower!!

Posted by , from Gardnerville, NV on 27 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Hard Rock Hotel & Casino, Lake Tahoe Team

Dear Guest, Thank you very much for your candid review of your recent stay at our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,

5 out of 5
Very comfortable rooms, nice staff and gorgeous view of the lake from our room!!

Posted by , from PLACERVILLE on 25 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Hard Rock Hotel & Casino, Lake Tahoe Team

Dear Guest, Thank you for your review of your recent stay with us. We appreciate your choice to come stay with us! We are pleased to hear that you enjoyed your stay and found our location to be convenient. We wish you safe travels and hope to see you again very soon. Regards,

3 out of 5

Posted by on 22 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by v

Dear Guest, We first want to thank you for providing feedback regarding your stay at Hard Rock Hotel & Casino Lake Tahoe. We truly do appreciate suggestions for improvement and hope our team can build off this feedback. It really disappoints us that our property did not meet your expectations and that we were not able to provide great service. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,

2 out of 5
Total dump- put in old tower. Nothing upgraded since they took over The Horizon Hotel.

Posted by on 21 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Hard Rock Hotel & Casino, Lake Tahoe Team

Dear Guest, We first want to thank you for providing feedback regarding your stay at Hard Rock Hotel & Casino Lake Tahoe. We truly do appreciate suggestions for improvement and hope our team can build off this feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are working hard to make sure our guest experience is the best in Lake Tahoe. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,

5 out of 5

Posted by on 20 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Hard Rock Hotel & Casino, Lake Tahoe Team

Dear Guest, Thank you for your review of your recent stay with us. We appreciate your choice to come stay with us! We are pleased to hear that you enjoyed your stay and found our location to be convenient. We wish you safe travels and hope to see you again very soon. Regards,

3 out of 5
Good location, water didn’t drain in sink or shower toilet barely flushed. Took forever to get ready because we had to wait on water to drain. Overall it was ok not great.

Posted by , from Brentwood on 20 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Hard Rock Hotel & Casino, Lake Tahoe Team

Dear Guest, Thank you for choosing to stay with us and we’re glad to hear that you a great experience. We look forward to welcoming you back in the near future. Regards,

1 out of 5
Worst experience staying at this hotel. Need to speak with a manager at Travelocity to explain in detail.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Hard Rock Hotel & Casino, Lake Tahoe Team

Dear Guest, Thank you very much for taking the time to review our property. Your input, and feedback from all of our guests is very important to us and our goal is that expectations met. It is clear that yours were not and for that we apologize. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,

3 out of 5
Hot water only worked for 2 min!!! Building looked a bit old.

Posted by on 9 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Hard Rock Hotel & Casino, Lake Tahoe Team

Dear Guest, Thanks for the taking the time to write a review. We apologize for the inconvenience you endured. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback. Sincerely,

About the Hard Rock Hotel & Casino Lake Tahoe

Location 50 Highway 50, Stateline, NV 89449

Property Features

Hard Rock Hotel & Casino Lake Tahoe offers its guests a fitness center and a seasonal outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces. A casino, gift shops/newsstands, and concierge services are also featured at Hard Rock Hotel & Casino Lake Tahoe. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Stateline hotel.

  • 539 guestrooms or units
  • 15 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 3 conference rooms
  • Casino
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Reno, NV (RNO-Reno-Tahoe Intl.) (89.4 km / 55.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel & Casino Lake Tahoe offers 539 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations. This Stateline hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Alpine Union - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Park Prime - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

The Oyster Bar - This seafood restaurant specializes in Cajun/Creole cuisine. Open daily.

Fuel - Onsite café. Open daily.

Center Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 75 lbsService animals are exempt from fees.

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.50 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 25.00 per person (approximately)
  • Pet fee: USD 65 per pet, per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Casino Lake Tahoe
  • Hard Rock Casino Lake Tahoe
  • Hard Rock Tahoe Stateline
  • Hard Rock Hotel & Casino Lake Tahoe Hotel
  • Hard Rock Hotel & Casino Lake Tahoe Stateline
  • Hard Rock Hotel & Casino Lake Tahoe Hotel Stateline

You should know

  • The seasonal pool will open in April and close in October.
url importing https://www.travelocity.ca/Lake-Tahoe-Hotels-Hard-Rock-Hotel-&-Casino-Lake-Tahoe.h9173794-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.