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"Some areas of the hotel were like new and others needing updating. Even the rooms that were not yet renovated were clean though.
There was a party
...
"
More
4-star eco-friendly hotel near London Convention Center, connected to the convention center
City center stay
You'll be steps from London Convention Center and within a 10-minute walk of Covent Garden Market with a stay at this Downtown London hotel. Budweiser Gardens and Victoria Park are also within half a mile (1 km).
Renovated in 2015
This hotel features a convenience store, free newspapers, and free self parking. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. A hair salon, express check-in, and express check-out are also on offer.
Free Internet, comfy beds
Boasting comforts like pillowtop beds and premium bedding, the 323 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include MP3 docks, refrigerators, and coffee/tea makers. Housekeeping is available on request.
DoubleTree by Hilton Hotel London Ontario ratings based on 3 Verified Reviews
Review Summary
1.7
out of 5
1.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for DoubleTree by Hilton Hotel London Ontario
Everyone (2)Business (1)
1 out of 5
Room wasn't ready on time, hotel front desk/management staff didn't do a good job, huge line to get a room because they accommodated a wedding party as priorty first.
Posted by a verified traveller on 17 Sep. 2018
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Comment from Hotel Management
27 Sep. 2018
by Matteo A
Thank you for your Feedback.
3 out of 5
Under Renovation but okay otherwise
Pros:Restaurant has been renovated and the breakfast was good.
Cons:Bathroom needed a reno the most.
Location:Downtown London, Convention Centre
Some areas of the hotel were like new and others needing updating. Even the rooms that were not yet renovated were clean though.
There was a party in the hallway during the night that nobody else seemed to notice but woke me a couple times.
Posted by Mary, from Kitchener ON on 22 Apr. 2015
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1 out of 5
Pathetic experience for the price.
Pros:Not much.
Cons:Service, accommodations, price.
Location:Go to the mall.
I cannot recommend this hotel for anyone, at least for the price offered. I would MAYBE pay half of the regular price, but probably not.
Stayed at the hotel with my girlfriend for our anniversary and was very underwhelmed at first, and mad later.
I payed 15 dollars for the breakfast service and I can honestly say it was the worst breakfast I've ever had. Orange juice was tasteless and obviously from concentrate. The muffins were frozen in the middle, I'm assuming no one wanted them the day before. The eggs were tasteless, I did not finish them. The coffee was extremely bitter and no amount of cream could've fixed that, not that I was given much at all anyways. The yogurt neared expiration.
The room was not cleaned fully. The blankets were unclean and the coffee from the person before was still left in the machine, wet used packet and all, that was probably the cause of the smell. The furniture was dated and boring, it may have been nice 10 year ago.
We figured we would go into the pool before leaving the hotel only to find our key no longer worked, we were still a half an hour away from having to sign out of the hotel. We had the key reprogrammed and it still did not work. We came downstairs again in our bathing-suits only and finally were told someone would come up. Ten minutes later someone came and told us they just turned it off early, as if that was okay.
Lastly we were charged an extra fee we were never told about as we had pre-payed through Travelocity.
Posted by Aidan, from London, ON on 23 Mar. 2015
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About the DoubleTree by Hilton Hotel London Ontario
Public spaces have WiFi for a fee. There's an onsite 24-hour business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the eco-friendly DoubleTree by Hilton Hotel London Ontario. Free self parking is available. A complete renovation of DoubleTree by Hilton Hotel London Ontario was completed in 2015. This 4-star London hotel is smoke free.
1 building
323 guestrooms or units
22 levels
Built in 1975
Business center (24 hours)
Conference center
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Convenience store
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Grocery/convenience store
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
WiFi (surcharge)
Parking
Free self parking
Transport
Train station: London Station (0.9 km / 0.6 mi)
Parking: Free self parking
Room Amenities
DoubleTree by Hilton Hotel London Ontario offers 323 accommodations with MP3 docking stations and safes. Pillowtop beds feature down comforters and premium bedding. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
Pillowtop beds
MP3 dock
Television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Down blanket
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (on request)
Newspapers (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 19
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for CAD 25.00 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for wireless Internet in public areas: CAD 15 (rates may vary)
Rollaway bed fee: CAD 25.00 per night
Facilities fee: CAD 2.5 % per accommodation, per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Hotel London Ontario
Hilton London Ontario
London Ontario Hilton
Homewood London
Homewood Suites By Hilton Hotel London
Homewood Suites By Hilton London Ontario
Homewood Suites London
London Homewood Suites
DoubleTree Hilton Hotel London Ontario
DoubleTree Hilton London Ontario
DoubleTree By Hilton Hotel London Ontario
Hilton London Ontario Hotel London
DoubleTree by Hilton Hotel London Ontario Hotel
DoubleTree by Hilton Hotel London Ontario London
DoubleTree by Hilton Hotel London Ontario Hotel London
You should know
Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
Green / Sustainable Property This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
