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The Park Hotel London ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Park Hotel London

Everyone (3) Couples (2) Family (4)
4 out of 5
Our double queen beds were on a trendy raised platform. Partly because the mattresses were so thick, which was a great, it made them so tall that getting into bed was difficult. The room appeared originally set up for a king because there was very little space between the bed frame closest to the bathroom and the dresser that held the bedroom tv. If you weren’t careful you would either stub your toe, or bang your shins on the frame while exiting the ensuite bathroom door. From an accessibility standpoint there was an issue. The beds were far too high to sit on while dressing, and the thought of all the use the sofa or chair got for that purpose without a washable cover on them was a bit concerning. We did get there after dark, so lighting was limited, but finding the lamp switches (often dark brown on a dark surface) for the VERY limited lighting in the room was a real challenge. It took me 5 minutes of searching to find the bedside light switches. This could have been alleviated by an overhead light in each room that could be turned off once they were found, or having them already on. The “trendy barn doors” were just decoration unless you were hosting other people and wanted to hide your bed. The trendy desk was so tall and the trendy chairs for it so low, it made me wonder how tall their interior designer was! Completely unusable as a real desk- you would have to do any computing on the coffee table instead. Please think of function more than form.

Posted by on 8 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by Devin

Hi Anne, Thank you for taking the time to leave us such a detailed review; we greatly appreciate how much thought and care you've put into it, as feedback like yours is the best way we have of learning what works and what doesn't. We will be sure to take this information into consideration moving forward! Thank you for choosing the Park Hotel, we hope to see you again soon.

3 out of 5
The hotel's room were species. The noise in the room was so loud that we could not sleep. The room was changed the next day. The stay was not pleasant compare how much was one night in the hotel.

Posted by , from WINDSOR on 2 Dec. 2021

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Comment from Hotel Management

15 Dec. 2021 by Ryan - Guest Services

Hello and thank you for taking the time to rate your recent stay with us! We are sorry to hear it wasn't as optimal as it should have been. We appreciate all the feedback we receive, and use it as a benchmark to improve for the future. We do hope we can make it up to you sometime in the future and look forward to your next visit!

5 out of 5
Everything was excellent from check in to check out

Posted by on 5 Aug. 2021

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Comment from Hotel Management

9 Sep. 2021 by TheParkHotelLondonGuestRelations

Thank you for your review!

5 out of 5
Great place to stay. I will definitely be staying there again

Posted by on 14 Feb. 2021

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Comment from Hotel Management

15 Feb. 2021 by Devin

Hello there, Thank you for your feedback and for staying with us at the Park Hotel. We hope to see you again soon.

4 out of 5

Posted by on 13 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Devin

Hello there, Thank you for your feedback and for staying with us at the Park Hotel. We hope to see you again soon.

5 out of 5

Posted by on 24 Jul. 2019

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Comment from Hotel Management

25 Jul. 2019 by Devin

Hello there, Thank you for your feedback and for staying with us at the Park Hotel. We hope to see you again soon.

5 out of 5

Posted by on 28 Dec. 2022

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Comment from Hotel Management

23 Mar. 2023 by Ryan Abreu --- Guest Service Manager

Thank you for taking the time to review your stay with us, Joe! We appreciate the feedback, and look forward to your next visit!

4 out of 5
In the heart of the city staff was very accommodating and love the suites

Posted by on 3 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Guest Service Manager

Thank you for taking the time to post your review, and provide us with ever-valuable feedback. Very much appreciated, and we look forward to you staying with us again!

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